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	<title>The Mossberg Solution &#187; tweet</title>
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		<title>Software That Makes Twitter So Much Tweeter</title>
		<link>http://solution.allthingsd.com/20090714/software-that-makes-twitter-so-much-tweeter/</link>
		<comments>http://solution.allthingsd.com/20090714/software-that-makes-twitter-so-much-tweeter/#comments</comments>
		<pubDate>Wed, 15 Jul 2009 01:02:03 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<description><![CDATA[Twitter messaging can be improved by employing software programs that customize it and require little work on the part of the user, Katherine Boehret writes in The Mossberg Solution.]]></description>
			<content:encoded><![CDATA[<p>Most people who aren&#8217;t familiar with Twitter are eager to list the reasons why they don&#8217;t use this social-networking service. It&#8217;s for narcissists. It&#8217;s for teenagers. It&#8217;s for people who have nothing better to do. It&#8217;s a forum for oversharing. While all of these things may be true in some cases, I find Twitter&#8217;s 140-character messaging network to be an incredibly useful tool in my everyday life.</p>
<p>I use Twitter as my personalized news feed by following people who &#8220;tweet&#8221; (write updates) about things that interest me. In one glance I can read White House correspondent Mark Knoller&#8217;s tweets about President Obama&#8217;s activities, a recipe tweeted by Martha Stewart and WSJ.com tweets with links to news stories. </p>
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<p>But Twitter works best with a little help from its friends, namely those programs that are designed to make it more customized and useful with minimal work on the user&#8217;s behalf. Here&#8217;s a rundown of just some of these helpers. I&#8217;m focusing only on ones that run on your computer, either in Web browsers or as stand-alone programs. There is also a plethora of Twitter applications that work on mobile devices like the iPhone and BlackBerry, too many to go into here. A few Twitter programs let you lurk and read tweets without a Twitter account, but in most cases these programs require a Twitter user name and password so they can better organize tweets of the people whom you follow.</p>
<div class="media-CENTER" style="width:262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AQ501_MOSSBE_DV_20090714204233.jpg" width="262" height="262" alt="" />
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<p>To get a Twitter account in the first place, you will need to sign up with a user name and password at <a href="http://Twitter.com">Twitter.com</a> and start following people—or subscribing to read someone&#8217;s updates. These may be friends or people you simply find interesting, like journalists whose work you read (my Twitter user name is kabster728). You can see whom one person follows, and then opt also to follow those same people and the people those people follow and so on. Though it&#8217;s possible to lock your account so it&#8217;s private, very few people do so because Twitter encourages open communication throughout the Web.</p>
<p>That said, you can always choose to block someone from following you or stop following someone&#8217;s Twitter feed. You can comment on a tweet by sending the person who wrote it an &#8220;at reply,&#8221; named because the reply starts with the &#8220;@&#8221; sign followed by the user name of the person to whom you are replying. You can also send direct messages to another Twitter user as long as he or she is following you.</p>
<h5 class="subhed">All-Purpose Programs</h5>
<p>TweetDeck and Seesmic are two programs that do a good job of filtering others&#8217; tweets and aiding the process of writing tweets. Both use Adobe Air, a tool that lets the program work in the background while continuously refreshing its content. This increases productivity because the programs can be set to display pop-up notifications whenever certain tweets appear. </p>
<p>TweetDeck (a free download at <a href="http://TweetDeck.com">TweetDeck.com</a>) organizes tweets into columns that you designate, such as a column of all tweets that mention your name, your company&#8217;s name or the word &#8220;Wimbledon.&#8221; It eases the process of writing tweets by building in ways to shorten Web links, post photos or translate a tweet into one of 35 languages. TweetDeck also integrates with Facebook so that one TweetDeck column displays your Facebook friends&#8217; latest status updates.</p>
<p>The most recent version of TweetDeck enables synchronization of accounts with an email and password. This means that you can download TweetDeck on several computers, log into your account and see the same columns and settings on all platforms. The new version also includes fun extras like search within each column and the option to show how many followers a user has by displaying that number below his or her tweets.</p>
<p>Seesmic (a free download at <a href="http://seesmic.com">seesmic.com</a>) is another all-purpose Twitter program. It works much like TweetDeck, but has a few differences. Seesmic also integrates with Facebook, but does so in a more robust way, showing when Facebook friends share photos or Web links and letting you comment on or &#8220;like&#8221; someone&#8217;s status; TweetDeck only shows Facebook status updates.</p>
<p>Seesmic lets you drag photos into a small window for sharing via Twitter. But its overall look isn&#8217;t as visually appealing as TweetDeck&#8217;s and it lacks some of TweetDeck&#8217;s extra features.</p>
<p>Twhirl (<a href="http://twhirl.org">twhirl.org</a>) also runs on Adobe Air, working in the background as you use your computer for other activities. Like the aforementioned programs, it also enables easier tweeting with built-in tools for photo uploading and URL shrinking. Unlike TweetDeck and Seesmic, which focus on Twitter and Facebook, Twhirl enables logging into four types of accounts: Twitter, FriendFeed, Laconi.ca and Identica. But Twhirl shows only one category at a time, like a screen of replies, rather than showing all of these categories at a glance like TweetDeck and Seesmic.</p>
<h5 class="subhed">Browser Power</h5>
<p>Some Twitter programs run in browsers, not as stand-alone programs. This saves you from downloading a program on multiple computers because you can simply log into your account on any computer using its Web browser. But these programs won&#8217;t use the helpful pop-up notifications of Adobe Air; instead, you will need to look in your browser to see new information—like opening Twitter.com.</p>
<p>One such browser-based program is HootSuite (<a href="http://HootSuite.com">HootSuite.com</a>), which uses an owl as its mascot. HootSuite&#8217;s unique features include its ability to set tweets to send at a later time or date, giving your followers the illusion that you are tweeting when you&#8217;re actually not, and a built-in statistic-tracker to measure how many people opened a link you posted using its ow.ly URL shortener. Like Twhirl, HootSuite shows only certain categories at a time rather than one overall glance at many categories of tweets.</p>
<p>Twitter.com is getting better, though it&#8217;s still weak compared with these other programs. I&#8217;ve used add-ons in my Firefox browser to enhance Twitter, and one called Power Twitter is like steroids for Twitter.com, adding photo uploading and link shortening right into the Web site. It also makes friends&#8217; tweets richer by displaying details about any Web links that they share. </p>
<h5 class="subhed">No Sign-Up Necessary</h5>
<p>If you&#8217;re just curious about Twitter and want to see what people are talking about without signing up, try sites that are open to everyone. <a href="http://Twitterfall.com">Twitterfall.com</a>, for example, displays tweets about trending Twitter topics and custom search results in a waterfall-like visual with new tweets spilling over the top every half second. <a href="http://TwitterVision.com">TwitterVision.com</a> cleverly displays tweets around the world on a global map as they are posted, showing where the tweets are from, geographically. </p>
<p>Twitter isn&#8217;t limited to Twitter.com, and I wouldn&#8217;t likely use it as much were it not for programs like the ones I&#8217;ve mentioned and others. So give them a try and find out what makes Twitter useful for you. </p>
<p class="tagline">Edited by Walter S. Mossberg.</p>
<p><strong>Write to </strong> Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
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		<title>App Aims to Up Social Status of Some Basic Cellphones</title>
		<link>http://solution.allthingsd.com/20090310/app-aims-to-up-social-status-of-some-basic-cellphones/</link>
		<comments>http://solution.allthingsd.com/20090310/app-aims-to-up-social-status-of-some-basic-cellphones/#comments</comments>
		<pubDate>Tue, 10 Mar 2009 23:46:03 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<description><![CDATA[Katie reviews iSkoot's Notifier, an application designed to give basic cellphones smart-phone-like capabilities.]]></description>
			<content:encoded><![CDATA[<p>Believe it or not, there are people who want nothing to do with smart phones like BlackBerrys and iPhones &#8212; they just want a basic cellphone for making and receiving calls. Maybe it&#8217;s because they think smart phones are too big or too expensive. But as email becomes harder to miss and social-networking sites grow more popular, these people might start to feel a twinge of smart-phone envy, and wish that they, too, had a way to stay plugged in.</p>
<div class="media-CENTER" style="width: 262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AO641_MOSSBE_DV_20090310152926.jpg" alt="Notifier" height="394" width="262" /><br />Notifier&#8217;s home screen condenses quick snapshots of data from various sources into: &#8220;New,&#8221; &#8220;My Update&#8221; and &#8220;My Stream.&#8221;</div>
<p>For the past week, I&#8217;ve been testing an application called Notifier by iSkoot Inc. (<a href="http://iSkoot.com" rel="external">iSkoot.com</a>), which is designed to give basic cellphones a smart-phone-like shot in the arm. Notifier aggregates updates from various sources and social communities &#8212; including email, Facebook, Twitter, news feeds and instant messaging &#8212; into one application made for no-frills phones.</p>
<p>I tried Notifier on a Samsung Propel that costs $50 with a two-year contract and rebate. I appreciated the app&#8217;s way of keeping so much content in one spot, which saved me from checking various places for information. And Notifier is designed so you should need to sign into an account only once. But I found serious drawbacks in the experience.</p>
<p>Unlike on a BlackBerry or an iPhone, on which you can place programs you use frequently on the very first screen, Notifier is buried on the phone in a section called &#8220;My Stuff,&#8221; under a section called &#8220;Games and Apps,&#8221; which takes 10 clicks to reach. That&#8217;s a tremendous pain when you just want to quickly check Facebook. There aren&#8217;t any shortcuts or hard keys on phones that will open Notifier more quickly.</p>
<p>Second, Notifier&#8217;s user interface can be awkward. Posting updates to my social networks through Notifier was a clumsy process that was riddled with extra steps. My phone even had a slide-out QWERTY keyboard, but I preferred to use Notifier for its namesake purpose: It &#8220;notified&#8221; me of news like friends&#8217; status updates, new messages (tweets) on Twitter and RSS news feeds.</p>
<p>Notifier costs $3 monthly and is exclusively available on roughly 30 AT&#038;T (T) phones, 21 of which don&#8217;t have QWERTY keyboards. AT&#038;T advises people who use it to do so with a data plan; these start at $15 monthly for unlimited data without text messaging. You must buy Notifier in AT&#038;T&#8217;s online store, MEdia Mall.</p>
<p>Smart phones are flush with apps that aggregate content from several social networks into one spot, including Xumii for the BlackBerry or iPhone and a feature called Pulse in Yahoo&#8217;s (YHOO) oneConnect for the iPhone. There&#8217;s even a fun &#8212; though not too functional &#8212; iPhone app called Ziibii that floats social-network tidbits down an on-screen river.</p>
<p>Whether they&#8217;re on smart phones or basic cellphones, apps that display a lot of data in one condensed place need to do so clearly. Notifier does this by displaying a ribbon of icons at the top of the phone&#8217;s screen that it calls the carousel, and you can move the phone&#8217;s directional arrows left or right to switch from one program to the next. Whatever icon is highlighted in the carousel is the program that appears on the rest of the screen.</p>
<p>A tiny house icon represents the home screen, where three categories of boxes show quick snapshots of data: &#8220;New,&#8221; &#8220;My Update&#8221; and &#8220;My Stream.&#8221; The top box, labeled New, shows names of programs with numbers to show how many new items, or updates, were submitted to that program. For example, &#8220;Inbox: 3&#8243; means that three new emails were received; &#8220;Feeds: 54&#8243; represents 54 newly received snippets of news from an easy-to-use RSS reader built into Notifier.</p>
<p>Below this data are the My Update and My Stream sections, with left and right arrows to let you scan through various subcategories within each section. My Update shows your status on the various social networking sites.</p>
<p>I found My Stream to be a little confusing. It lets you arrow left or right to see what&#8217;s going on in your social network &#8212; if you received a new email, for instance, or someone sent you an instant message. But because you&#8217;re arrowing left or right, not up and down in a list, it&#8217;s hard to find the beginning of this stream. And Facebook notifications are a little too vague; one might say, &#8220;Barbie Roberts updated her Facebook profile,&#8221; without telling you what she did to update it.</p>
<p>Another Facebook glitch that I ran into was that I had to sign in more than once. This could be a hassle if you&#8217;re on the road and nowhere near a computer. In one instance, I was signed in and typed out a status update, but had to sign into Facebook yet again to post my new status. ISkoot says this and other Facebook navigation issues will be fixed within a week.</p>
<p>I flicked through My Stream while standing in line to board a plane and minimized the Notifier screen to get back to the phone&#8217;s functionality. Notifier can alert you of new messages even when it&#8217;s minimized. This works because the app stays connected to the network, so when you get a new message on Facebook, an email or an instant message, an indicator pops up asking if you&#8217;d like to open up the Notifier screen.</p>
<p>The trouble with this indicator is that it doesn&#8217;t specify what kind of message you received. I care a lot more about email and instant messages than I do about Facebook messages and would rather not be notified about Facebook. And messages received in the Facebook inbox won&#8217;t display in Notifier&#8217;s &#8220;New&#8221; inbox; instead users must take an extra step out to the browser. The company says it&#8217;s working on fixing this.</p>
<p>I liked the Notifier news feeds, which were easy to set up. A technology category offered content from 11 sources, and the entertainment category&#8217;s seven sources ranged from Rolling Stone to the Onion to Perez Hilton. These feeds are mixed into My Stream, like email or any other news from your network.</p>
<p>Instant messaging, however, required too many steps. It took a while for buddy lists to load. When I selected a person&#8217;s name to start an IM conversation, a white screen appeared that looked like a place where I could type my message, but I had to select a &#8220;Write&#8221; option to skip to another screen and start composing. Likewise, emails couldn&#8217;t be typed on the screen of the message itself; rather, you have to open a separate screen for text entry. You might get used to this after a while, but it felt clumsy to me.</p>
<p>Notifier&#8217;s extra $18 monthly cost (not including a voice plan) might be worthwhile if you just need a way to stay plugged in and notified of the latest goings-on with friends and email. And compared with the cost of a smart phone, it might be an economical alternative. But its awkward interface and poor placement on the cellphone leave a lot of room for improvement.</p>
<p class="tagline">Edited By Walter S. Mossberg</p>
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		<title>Birds of a Feather Twitter Together</title>
		<link>http://solution.allthingsd.com/20081202/birds-of-a-feather-twitter-together/</link>
		<comments>http://solution.allthingsd.com/20081202/birds-of-a-feather-twitter-together/#comments</comments>
		<pubDate>Wed, 03 Dec 2008 01:20:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<description><![CDATA[If you've heard of Twitter but don't exactly know what it is or how it works, you're in good company. In the past two months a bunch of my friends, ranging in age from early 20s to late 30s, have asked me about Twitter--or Tweeter, as one person accidentally called it. To clear things up, I've put together a basic Twitter guide that explains how to use it, Twitter lingo, privacy options, mobile applications that can be used with the service and problems that it has.]]></description>
			<content:encoded><![CDATA[<p>If you&#8217;ve heard of Twitter but don&#8217;t exactly know what it is or how it works, you&#8217;re in good company. In the past two months a bunch of my friends, ranging in age from early 20s to late 30s, have asked me about Twitter &#8212; or Tweeter, as one person accidentally called it.</p>
<p>To clear things up, I&#8217;ve put together a basic Twitter guide that explains how to use it, Twitter lingo, privacy options, mobile applications that can be used with the service and problems that it has. Let&#8217;s get started.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/EK-AE327_MOSSBE_G_20081202143254.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/EK-AE327_MOSSBE_G_20081202143254.jpg" alt="Screen shot of Twitter" height="253" width="380" /></a><br />Twitter limits social-networking updates to 140 characters or less. The service is surprisingly useful, but leaves room for improvement.</div>
<p><strong>What is it?</strong> In short, Twitter is a free social-networking tool that keeps people connected with one another and with sources of information. Twitter users submit updates about whatever they&#8217;re currently doing, and these updates cannot exceed 140 text-based characters.</p>
<p><strong>Lingo:</strong> Twitter is the name of the service. The term twittering describes the activity of updating a Twitter account. A tweet is an individual Twitter update. Twitterers are people who use the service.</p>
<p><strong>Followers, not Friends:</strong> Social-networking sites like Facebook and MySpace use the term &#8220;friend&#8221; to refer to people who are connected with one another, but Twitterers can simply follow one another&#8217;s messages by finding a person&#8217;s username and selecting a &#8220;Follow&#8221; option. This alerts the person that you&#8217;re following them, and they can reciprocally choose to follow you, or not.</p>
<p><strong>Why use it?</strong> While some people primarily use Twitter to post updates about their activities or comments on the news, I use the service more as a follower, allowing me to see quick snippets of news as it occurs. Most tweets are written by real people, while others, such as updates from news organizations that you&#8217;ve selected, are automatically generated. Many tweets include the addresses of Web sites with relevant articles that tell readers more on a topic.</p>
<p><strong>Where is it?</strong> Twitter works on your Web browser at Twitter.com, where user updates appear in a simple list form as they are submitted. After you&#8217;ve signed up and started following other people, those people&#8217;s updates, or tweets, will appear when you log onto Twitter.com using a username and password.</p>
<p>Twitter also works on mobile phones, where the 140-character limit allows messages to be sent and received via SMS text messaging. Tweets can also be sent and received via email. Users with smartphones like BlackBerrys or iPhones can use one of the many popular mobile applications for accessing Twitter, which offer much richer options than simple SMS does; I&#8217;ll get into these later.</p>
<p><strong>Privacy:</strong> Unlike other social-networking sites such as Facebook, Twitter isn&#8217;t focused on holding and sharing personal information about its members. Indeed, the service operates with a majority (80%, according to the company) of users opting to keep their updates public, that is, follow-able by anyone, without permission. This openness encourages people to follow one another or to see who others are already following, and then follow the same people.</p>
<p>However, users can opt to protect their updates, meaning they must grant permission for others to follow them. If you&#8217;d like to sign up for Twitter, but aren&#8217;t comfortable putting your first and/or last name on the site, you don&#8217;t have to; instead, just tell others your username.</p>
<p><strong>Twitter Page Personalization:</strong> Each user has a Twitter page showing all of his or her updates, or tweets. (Mine is twitter.com/kabster728, and you can follow me.) This page also shows the number of people a user follows, how many people follow her and how many total updates she has posted.</p>
<p>Twitterers can customize their Twitter page by uploading a photo to be used as the background. The icon representing each user can also be personalized, and this is important because it appears beside that person&#8217;s tweets on Twitter.com, where followers recognize and appreciate its familiarity. Some people, including me, use pictures of themselves as their icons, while others use random shots.</p>
<p><strong>Apps/Clients:</strong> Twitter works on any browser, and will also work on a mobile browser. If you have a mobile device like the BlackBerry or iPhone, you can jazz up the experience by downloading a third-party app like TwitterFon, TwitterBerry, Tweetie or Twitteriffic. Twittervision, another mobile app, plots points on maps to show where tweets originated. Desktop clients also abound, including Twhirl and TweetDeck. Twitterfeed will set your blog to automatically post content to Twitter.</p>
<p><strong>@Replies, Direct Messages:</strong> Each tweet that appears in your Twitter feed can be replied to using a shortcut arrow that appears beside the tweet, and these responses to tweets are called @Replies. So if JoeSchmo tweets to say he saw the new James Bond movie and hated it, you can reply to this with a tweet of your own that says, &#8220;@JoeSchmo I still adore Daniel Craig.&#8221; These @Replies appear for everyone to see, and must start with @ plus the username of whomever you&#8217;re responding to.</p>
<p>Direct Messages differ from @Replies because they can be sent only between people who are following one another. These messages aren&#8217;t posted publicly. They appear on your Twitter.com page in a right-side section labeled Direct Messages and will also be sent to your mobile device if you have one registered with Twitter.</p>
<p><strong>Favorites:</strong> If you read a tweet that you really like, you can save it as a favorite by selecting a small star beside the tweet, thus adding it to a Favorites section on your homepage. Anyone can see anyone else&#8217;s Favorites, regardless of whether or not they&#8217;re following one another.</p>
<p><strong>Problems:</strong> Twitter&#8217;s bare-bones approach gets to the point quickly, displaying tweets in a simple, quick-read format. But the site is lacking in many areas. It used to enable searching for people on Twitter, but that capability is currently down. Now, to search for friends on Twitter, you must upload your email contacts from a Web-based mail service. The company says it plans to have people-search working again by the end of the year. Meanwhile, search.twitter.com enables keyword or location searches.</p>
<p>Twitter lacks the ability to sort tweets according to what the user wants. If I just want to see tweets from real people and not those that are automatically generated, I&#8217;m out of luck. Same goes if I want to keep certain friends&#8217; tweets in a prominent place on my homepage; Twitter has no way of doing this.</p>
<p>Twitter users aren&#8217;t notified when someone responds to their tweet with an @Reply. I recently happened to look at @Replies on my Twitter homepage and found three from people who follow me (I don&#8217;t follow them).</p>
<p>If you&#8217;re adding a Web address to a tweet and the characters in the URL take up too much space, Twitter will automatically use TinyURL behind the scenes to shrink your long link into a shorter one when you post your tweet. But this works only if you have enough remaining characters in your tweet to fit the long version of your link. A built-in TinyURL converter on the page would help immensely.</p>
<p>Twitter says it&#8217;s working to make @Replies more effective. It also says it plans to do more with filtering and sorting, so that the Twitter interface is more useful. In the meantime, Twitter does a good job of giving people simplified news about others and the world around them. If you&#8217;re often in a rush, Twitter can be a great resource for fast information.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a></li>
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		<title>Social-Networking Software Becomes Neighborly</title>
		<link>http://solution.allthingsd.com/20080805/social-networking-software-becomes-neighborly/</link>
		<comments>http://solution.allthingsd.com/20080805/social-networking-software-becomes-neighborly/#comments</comments>
		<pubDate>Tue, 05 Aug 2008 21:32:45 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Katherine Boehret]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[The Mossberg Solution]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Yahoo]]></category>
		<category><![CDATA[social networking]]></category>
		<category><![CDATA[Adium]]></category>
		<category><![CDATA[AIM]]></category>
		<category><![CDATA[AOL]]></category>
		<category><![CDATA[BlackBerry]]></category>
		<category><![CDATA[browser]]></category>
		<category><![CDATA[Digsby]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[Entourage]]></category>
		<category><![CDATA[Facebook Chat]]></category>
		<category><![CDATA[Firefox]]></category>
		<category><![CDATA[Gmail chat]]></category>
		<category><![CDATA[Google Talk]]></category>
		<category><![CDATA[Hotmail]]></category>
		<category><![CDATA[iChat]]></category>
		<category><![CDATA[ICQ]]></category>
		<category><![CDATA[IM]]></category>
		<category><![CDATA[IMAP]]></category>
		<category><![CDATA[instant messaging]]></category>
		<category><![CDATA[interface]]></category>
		<category><![CDATA[Internet Explorer]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[iPod Touch]]></category>
		<category><![CDATA[Jabber]]></category>
		<category><![CDATA[laptop]]></category>
		<category><![CDATA[Linux]]></category>
		<category><![CDATA[Mac]]></category>
		<category><![CDATA[Meebo]]></category>
		<category><![CDATA[mobile device]]></category>
		<category><![CDATA[MySpace IM]]></category>
		<category><![CDATA[operating system]]></category>
		<category><![CDATA[password]]></category>
		<category><![CDATA[POP]]></category>
		<category><![CDATA[privacy policy]]></category>
		<category><![CDATA[Safari]]></category>
		<category><![CDATA[tweet]]></category>
		<category><![CDATA[user name]]></category>
		<category><![CDATA[username]]></category>
		<category><![CDATA[Windows Live Messenger]]></category>
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		<category><![CDATA[Yahoo Messenger]]></category>

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		<description><![CDATA[We tested Meebo, Adium and Digsby, free instant-messaging programs that work by being a one-stop shop for online communication. All three are straightforward and work without much effort or instruction.]]></description>
			<content:encoded><![CDATA[<p>Instant-messaging programs, once the snobby little kids of the online communication world, have had to learn to play well with others.</p>
<p>AOL&#8217;s AIM started out with enough popularity to freely ignore the need to integrate with other programs; now, it can be argued that AIM retains its relevancy by operating with other messaging programs like <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=goog'>Google</a>&#8217;s Gmail chat and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=aapl'>Apple</a>&#8217;s iChat. Other IM clients paired up with one another to increase usability, like when <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=msft'>Microsoft</a> and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=yhoo'>Yahoo</a> became interoperable over two years ago.</p>
<p>But nowadays, social-networking offerings &#8212; like leaving messages on Facebook walls and receiving Twitter &#8220;tweets&#8221; from friends &#8212; compete with traditional instant-messaging programs. And advanced technology in mobile devices has helped these chats move from desktops to iPhones and BlackBerrys, where conversations can continue on-the-go, using mobile applications.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/AK-AH543_MOSSBE_20080805122133.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/AK-AH543_MOSSBE_20080805122133.jpg" alt="Image" height="301" width="380" /></a><br />Three free programs &#8212; Meebo, Adium and Digsby &#8212; work by consolidating numerous messaging accounts into <highlight type=\"BOLD\">one combined program</highlight>.</div>
<p>This week I tested three free programs that seem to acknowledge the fading star of isolated instant messaging, as we once knew it. Meebo, Adium and Digsby work by consolidating numerous messaging accounts into one combined program. Some of these include social-networking integration or even built-in email notifications, turning the service into a one-stop shop for online communication. The result can save people from choosing one IM system over another.</p>
<p>All three of these programs are straightforward and work without much effort or instruction. They require users to enter the user names and passwords to log onto each IM account, which may make some people uncomfortable, even though each site explains its privacy policy. Of the three, Digsby offers to integrate with the greatest number of programs all at once, including instant messaging, email and social-networking accounts. It also lets people handle email by deleting or sorting it directly in the IM window, which neither of the other programs does.</p>
<p>But Digsby isn&#8217;t yet usable on Macs or Linux, and Adium (the second-best offering) is available only on Macs. When used with the correct operating system, these programs perform as promised, easing communication overall and saving people the hassle of logging into various accounts &#8212; or missing out on chats with friends because of not signing into certain programs.</p>
<p>Meebo, <a href="http://www.meebo.com" rel="external">www.meebo.com</a>, is the only one of these three products that is completely Web-based. It works on all major browsers, including Internet Explorer, Firefox and Safari, and doesn&#8217;t require any installation &#8212; a plus for those who would like to be using instant messaging in the office but aren&#8217;t able to install software on corporate computers. It can log users into one of six messaging programs simultaneously, including Yahoo, Microsoft, AIM, Google, ICQ and Jabber.</p>
<p>I signed onto three instant-messaging accounts at once on Meebo by entering the username and password for each and selecting one overall &#8220;Sign In&#8221; button, which logged me into each program simultaneously and displayed all of my contacts in one condensed panel. Meebo can be configured to automatically launch within Firefox if a Firefox extension is downloaded.</p>
<p>Meebo.com is also usable on the iPhone and iPod Touch, allowing people to log into multiple accounts simultaneously from their mobile device. As of now, neither Adium nor Digsby has an application that allows it to work with the iPhone or iPod Touch.</p>
<p>Digsby, <a href="http://www.digsby.com" rel="external">www.digsby.com</a>, was a cinch to set up on my laptop, which was running Windows Vista. It walked me through the steps of adding accounts from instant-messaging programs, email accounts such as Gmail and Hotmail, and social-networking sites such as Facebook, MySpace and Twitter. Digsby works with IM and emails accounts from AOL/AIM, Yahoo, Microsoft and Google. Jabber, ICQ and Facebook chats also work with Digsby, along with IMAP and POP email accounts.</p>
<p>Once added, all of these accounts are represented in one clean panel. These consolidated communication programs saved me many extra clicks on my computer over a weekend, and I easily chatted with friends while checking messages. New emails received in my Gmail account were visible in a preview panel that popped up when I moved my cursor over the email account name. Right within this email preview panel, I could delete or archive each message; I was also able to mark a message as read or report it as spam. I performed all of these email tasks without opening my Gmail account in a browser or email client. Shortcuts in this preview panel labeled Open, Compose and Inbox sent me to my browser to perform these more-involved tasks.</p>
<p>This in-line functionality also applies to other email accounts, according to Digsby. But though I could see a tally of newly received Hotmail messages in my Digsby preview panel, these messages weren&#8217;t as interactive as those received in my Gmail inbox.</p>
<p>Digsby also tracks Twitter alerts and timelines, as well as Facebook newsfeeds and alerts &#8212; including posting notifications in your Digsby panel whenever someone &#8220;friends&#8221; you on Facebook.</p>
<p>Adium, <a href="http://www.adiumx.com" rel="external">www.adiumx.com</a>, wins points for cuteness. The downloaded program is represented by a goofy, green duck, which plops itself in the Mac operating system dock and closes its eyes when not in use. When new messages are received via Adium, this duck flaps its wings until you open the message. The Adium user interface incorporates sleek visuals, such as status windows that gracefully float above user names whenever a cursor moves over these names.</p>
<p>Adium works with AIM, ICQ, .Mac, Jabber, Google Talk, Windows Live Messenger and Yahoo Messenger. Adium supports new email notifications for some accounts, but doesn&#8217;t enable reading or sending email within the program. Instead, it offered to open my account via the browser or using Microsoft Entourage on the Mac. Social networking is limited to MySpace IM on Adium, though the next version will support Facebook Chat.</p>
<p>Adium organizes multiple conversations using tabs stacked at the bottom of a chat window. Icons line the top of each chat window, such as a file icon for transferring files and a lock that switches a conversation to be encrypted and off-the-record. Any conversation that isn&#8217;t designated encrypted is automatically stored in a table of Adium transcripts, which can be sorted by To, From or Date. Transcripts can be sorted using rough timelines like &#8220;within the past two weeks&#8221; or &#8220;since yesterday.&#8221;</p>
<p>I saved myself time and mouse clicks by using these three consolidation programs, though I preferred Digsby in the end because of its intuitive email integration. These programs will help to take down the instant-messaging barriers that have become turn-offs over the past couple years, and may better integrate IM with the social networks and mobile devices that are on the rise.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<p><strong>Write to </strong>the Mossberg Solution at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a></p>
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