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	<title>The Mossberg Solution &#187; T-Mobile</title>
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		<title>A Downsized BlackBerry Bold With Oomph</title>
		<link>http://solution.allthingsd.com/20091110/a-downsized-blackberry-bold-with-oomph/</link>
		<comments>http://solution.allthingsd.com/20091110/a-downsized-blackberry-bold-with-oomph/#comments</comments>
		<pubDate>Tue, 10 Nov 2009 23:16:08 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/?p=901</guid>
		<description><![CDATA[The Mossberg Solution compares the new BlackBerry Bold 9700 with two of its siblings.]]></description>
			<content:encoded><![CDATA[<p>Almost exactly one year ago, Research In Motion introduced what I then called the Buick of BlackBerrys: the BlackBerry Bold. It was bulky, heavy and seemed made for the holster-wearing set. But what it lacked in style it made up for in comfort. It had a generously sized keyboard, bright screen and even a leatherette back to accent its luxurious side. The Bold was RIM&#8217;s first BlackBerry to run on the fast 3G network, and AT&#038;T was asking $300 for it—$100 more than the least expensive Apple iPhone at the time.</p>
<p>Much has changed in a year, most notably the growing number of serious competitors vying to steal customers from RIM (RIMM) and Apple (AAPL), and the surge of applications (&#8220;apps&#8221; for short) available for these super smart phones. </p>
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<p>This week, I tested RIM&#8217;s new BlackBerry Bold 9700 (na.blackberry.com), which will be available on Nov. 27 for $200 with a two-year T-Mobile contract. Like the original Bold, the Bold 9700 has a leatherette back. But that&#8217;s where the similarities end. This new version reminds me of the original Bold after a diet: smaller in every dimension—width, height, depth and weight—and, physically, it&#8217;s a lot like the newer BlackBerry Curve models. (I use the Curve 8900 every day, and after using the two together for a week I still mistook them for one another at a glance.) </p>
<p>RIM has long been proud of its diverse selection and the fact that it doesn&#8217;t force a &#8220;one size fits all&#8221; theory on its users. Instead, it offers BlackBerrys in all shapes and sizes, ranging from the Pearl Flip, a flip phone with a built-in BlackBerry, to the Storm 2, a touch-screen device without a physical keyboard, and several models in between. </p>
<p>Now, the Bold has dropped its distinguished characteristics. The Buick of BlackBerrys has become as common as the Toyota Camry. Is there nothing left for the user who likes a large, luxurious BlackBerry? </p>
<p>In a side-by-side comparison between this new Bold 9700, the Curve 8900 ($150 after a $100 mail-in rebate) and the Tour 9630 ($150 after Verizon&#8217;s $100 online discount), the physical differences are almost imperceptible. And these models don&#8217;t look all that different from the Curve 8520, which costs $50 with a two-year T-Mobile contract when bought at Wal-Mart (WMT). </p>
<p>The new Bold&#8217;s smaller size means its keyboard also is slightly smaller than its predecessor: It measures about 5.5 centimeters across rather than 5.9 centimeters. I still found it relatively comfortable to use. But this keyboard is almost exactly the same as the keyboard on the BlackBerry Tour, except the new Bold&#8217;s bottom row of keys is slightly shorter. Unlike the keyboard found on the Curve 8900 and other less-expensive Curves, the keys on the Bold 9700 are positioned side by side with no spaces between them, and horizontal rows are divided by chrome frets.</p>
<div class="media-CENTER" style="width:262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AS396_MOSSBE_DV_20091110224813.jpg" width="262" height="394" alt="                    MOSSBERG                " /><br />
<br />
Look familiar? The BlackBerry Bold 9700 now resembles existing BlackBerrys.</div>
<p>While the Bold 9700 looks rather undistinguished, it has a few less-obvious attributes that give it a little oomph. For starters, it uses a trackpad for scrolling the screen. Longtime Blackberry users will remember the original scroll wheel, which was on the right side of the device. In 2006, the scroll wheel was replaced with a trackball on the front of the device. This September, that trackball was replaced by a trackpad as first seen on the Curve 8520, and its appearance on this new Bold confirms RIM&#8217;s decision to use it as the navigational tool of choice.</p>
<p>This trackpad is a tiny, touch-sensitive square that works by sensing a finger&#8217;s directional movements. Pressing in on the trackpad, like pressing in on the trackball, selects something on the screen. At first, I missed the satisfying physical feel of scrolling with the trackball, and the trackpad felt fast and less controllable to my thumb. But I soon got used to the trackpad and appreciated that it does away with all moving parts that could possibly get stuck—a trackball hazard for many BlackBerry users. The trackpad also establishes a flat layer beneath the screen that looks sleek and smooth in line with the four navigational buttons. </p>
<p>Another advantage of the Bold 9700 is its battery life. If you take off this BlackBerry&#8217;s leatherette back, a battery that measures almost the size of the device itself lies beneath. This large battery supplies the Bold 9700 with enough juice to last up to 19 days in standby mode. By comparison, the BlackBerry Tour and Curve 8900 last for up to 14 days each in standby. The new Bold&#8217;s talk time is up to six hours, slightly better than the Curve 8900&#8217;s 5½ and an hour better than the Tour&#8217;s five-hour talk time.</p>
<p>This thinner, lighter, smaller Bold is more comfortable to use for phone calls than the original, which could make users feel like they were holding a small piece of toast up to their ear during calls. I made several calls with no problems. Emailing on this Bold 9700 was as simple as always, and I set up four email accounts for testing. </p>
<p>Despite its fancy new BlackBerrys, RIM needs to overhaul the way it handles apps. The Bold 9700 comes preloaded with a prominently positioned icon for RIM&#8217;s BlackBerry App World  store. But apps downloaded from here still go right into the &#8220;Downloads&#8221; folder, sending users unfamiliar with this system into a frantic search for their newly downloaded app. </p>
<p>And not all apps go into that folder; the Facebook app goes straight to the &#8220;Apps&#8221; folder. Why not put every new app right on the home screen and let me put them into folders if I so choose?</p>
<p>Once apps are downloaded, RIM neglects to notify you when all apps need to be updated. On my personal Curve 8900, I recently dug into the settings of my TwitterBerry and Facebook apps and manually checked to see if updated versions were available for each. This was the case, and I downloaded the new versions, but most people would never think to check for this kind of thing. Instead, RIM should send notifications about available updates for all apps. </p>
<p>The Bold 9700 runs on T-Mobile&#8217;s 3G network, which isn&#8217;t nearly as established as the 3G networks that Verizon (VZ) and AT&#038;T (T) offer. It also can connect to Wi-Fi and allows voice calls to be made over Wi-Fi. (The BlackBerry Tour connects to Verizon&#8217;s 3G network but doesn&#8217;t have Wi-Fi—a huge downside. The Curve 8900 connects to Wi-Fi but not to 3G.)</p>
<p>The other attributes of the Bold 9700 are like the BlackBerry Curve 8900 and Tour: They all have cameras with flashes that are capable of capturing 3.2-megapixel photographs, bright 480&#215;360-pixel displays, built-in GPS and slots for microSD memory cards so as to expand their memory.</p>
<p>If you&#8217;re considering a BlackBerry upgrade, the Bold 9700 offers 3G and Wi-Fi, a combination not offered by another BlackBerry with a full physical keyboard—other than the original Bold. But since many of the Bold 9700&#8217;s features are about the same as less-expensive BlackBerrys, it&#8217;s worth considering the Tour and Curve 8900 before you spend $200 on a device that no longer lives up to its bold name.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<p><strong>Write to </strong>                Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
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		</item>
		<item>
		<title>New Perspective On BlackBerrys And iPhones</title>
		<link>http://solution.allthingsd.com/20090825/new-perspectiveon-blackberrysand-iphones/</link>
		<comments>http://solution.allthingsd.com/20090825/new-perspectiveon-blackberrysand-iphones/#comments</comments>
		<pubDate>Tue, 25 Aug 2009 22:02:04 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Apple]]></category>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090825/new-perspectiveon-blackberrysand-iphones/</guid>
		<description><![CDATA[Seeking the best, and worst, of both worlds, BlackBerry and iPhone users switch products. The Mossberg Solution takes a look at what they like and don't like about their new toys.]]></description>
			<content:encoded><![CDATA[<p>The old adage that the grass is always greener on the other side of the fence can be extended to our technology cravings. Even the person holding the shiniest new gadget can&#8217;t help but eye a neighbor who has a different device and wonder, &#8220;What does that do that mine doesn&#8217;t?&#8221;</p>
<p>Thoughts like these are especially prevalent when it comes to the devoted owners of BlackBerrys and iPhones. All too often, the people carrying these smart phones are curious about what one device has that the other lacks. This week, I&#8217;m going to save you the trouble and outline some of the personal usage ups and downs to each device. </p>
<div class="media-CENTER" style="width:262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AR236_MOSSBE_DV_20090825155303.jpg" width="262" height="394" alt="MOSSBERGjp" />
</div>
<p>Because I regularly use both gadgets and am accustomed to their different features, I have included fresh observations from five people who recently switched from BlackBerrys to iPhones. At my request, these people kept track of their impressions, noting the things they missed on their BlackBerrys along with things they preferred on the iPhones. This column isn&#8217;t meant to promote one device over the other; rather, it is a summary of some people&#8217;s sentiments, combined with my own observations in hopes of enlightening readers. I inevitably left out some differences.</p>
<p>The most outstanding observation from my switch group in favor of the iPhone was an appreciation for its applications, or apps. </p>
<p>They used things like driving directions for the first time because these apps looked and worked better on the iPhone than on the BlackBerry. And they went through a downloading frenzy during which time they found all sorts of apps for the iPhone, such as games, entertainment and those that enhanced business-travel productivity. &#8220;Browsing for games. Probably should leave the office now,&#8221; said one person&#8217;s notes. </p>
<p>Though Research in Motion&#8217;s (RIMM) BlackBerrys also run apps (including some of the same ones as for the iPhone), BlackBerry&#8217;s App World offers only a little better than 2,000 apps. Apple&#8217;s (AAPL) App Store boasts more than 65,000. A shortcut to the App Store ships preloaded on iPhones. BlackBerry App World is preloaded or virtually preloaded by carriers at their discretion, so a shortcut to App World may not be visible.</p>
<p>My switchers were frustrated by the iPhone&#8217;s battery life and complained of running low on battery. One person said, &#8220;I need to charge my iPhone a couple of times throughout the day which can be inconvenient, especially when traveling. With my BlackBerry I just charged it while I slept and it was good to go for the day.&#8221;</p>
<p>Granted, these people were all using the iPhone 3GS and had previously used various models of BlackBerrys that ran on slower networks and had smaller screens—two features that require less battery. Still, worrying about running out of juice is a hassle. One person said his iPhone&#8217;s weak battery was a tribute to the fact that he used it more often and for more things than he did the BlackBerry.</p>
<p>The most obvious difference between iPhones and BlackBerrys are the keyboards. The iPhone uses an on-screen keyboard, while the BlackBerry (except the touch-screen Storm model) uses a tactile QWERTY keyboard. As expected, the switchers had trouble using the iPhone keyboard&#8211;especially for the first few days. But after about a week, most people in the group had adjusted well to the on-screen keys and the iPhone&#8217;s auto-correct feature that fixes mistakes as long as you keep typing rather than stopping to fix an error. One person said, &#8220;I was a skeptic, and didn&#8217;t think the typing would work for me at all, but it actually hasn&#8217;t been too bad.&#8221; </p>
<p>Another said typing can be a real challenge at first, but that this could be overcome with a bit of practice.</p>
<p>Several people said they were still able to use their thumbs for iPhone typing as they did on the BlackBerry, though most preferred turning the screen horizontally to do this with slightly larger keys. Some said that they weren&#8217;t typing quite as fast as with the BlackBerry&#8217;s QWERTY keys but that they weren&#8217;t too far off. </p>
<p>The BlackBerry keyboard&#8217;s static position below its screen means all letters, numbers and symbols must come solely from pressing those keys; this is done by pressing ALT or Shift keys for numbers and symbols. Some switchers noted that pressing a button to change the iPhone&#8217;s on-screen keyboard from letters to capital letters or numbers took a bit longer than on the BlackBerry. </p>
<p>My switchers were ecstatic about using the iPhone&#8217;s Safari Web browser. They enthusiastically said searching, browsing and reading were all made much better and more visually pleasing compared with their experiences on the BlackBerry browser. </p>
<p>If you are a BlackBerry user, you know that all received and sent emails are listed on the same screen. The iPhone behaves more like a computer, storing sent emails in a special folder you must back up to open. This takes a little while to get used to.</p>
<p>Some switchers said they wished the iPhone had something like BlackBerry Messenger, the always-on messaging system that works to allow communication between all BlackBerrys. </p>
<p>The iPhone automatically changes its time when you enter a new time zone. BlackBerrys remain set to their home time zone for time stamping all emails with that time&#8211;unless you change the time in settings. </p>
<p>RIM prides itself on being able to run multiple applications at once; the iPhone allows this with its own preloaded programs like Mail and Safari, but not with other apps. </p>
<p>One switcher, for example, was frustrated that Pandora, a radio-like app that plays music according to user likes and dislikes, turned off when he opened Mail to read emails while listening to songs. </p>
<p>The BlackBerry&#8217;s AC adaptor takes up two power outlet spots, while the small, square iPhone plug occupies only one outlet, making it more versatile and able to charge in more locations.</p>
<p>The iPhone only works on one cellular service: AT&#038;T (T). The BlackBerry is available from Verizon (VZ), AT&#038;T, T-Mobile, Sprint (S) and other carriers. My group used T-Mobile before changing to the iPhone&#8217;s AT&#038;T service. </p>
<p>There will always be something on someone else&#8217;s device that looks more appealing than the one in your hand. </p>
<p>But the experience of using apps on the iPhone&#8211;and the huge selection of apps in the App Store&#8211;significantly enhance Apple&#8217;s device. </p>
<p>RIM is continually improving its own store, but it needs to move quickly to keep its loyal users contented. </p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<p><strong>Write to </strong> Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
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		<title>A BlackBerry Priced Right For Newcomers</title>
		<link>http://solution.allthingsd.com/20090812/a-blackberry-priced-right-for-newcomers/</link>
		<comments>http://solution.allthingsd.com/20090812/a-blackberry-priced-right-for-newcomers/#comments</comments>
		<pubDate>Wed, 12 Aug 2009 07:52:03 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090812/a-blackberry-priced-right-for-newcomers-2/</guid>
		<description><![CDATA[A new BlackBerry costs less than any other BlackBerry did at launch—that is, if you buy it at the right place.]]></description>
			<content:encoded><![CDATA[<p>Web browsing and email have comfortably migrated to mobile handhelds like the iPhone, BlackBerry and Palm (PALM) Pre. But many of these gadgets still cost a lot compared with cellphones that come free with renewed two-year contracts. </p>
<p>This week, I tested a new BlackBerry that costs less than any other BlackBerry did at launch—that is, if you buy it at the right place. Research in Motion&#8217;s (RIMM) BlackBerry Curve 8520 costs just $49 at Wal-Mart (WMT)—or $130 if you buy it at T-Mobile. Both prices are with two-year T-Mobile contracts.</p>
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<p>The BlackBerry Curve has been one of the company&#8217;s most popular models. All iterations of the Curve combine a full QWERTY keyboard with a sleeker, more stylish look than bigger BlackBerry models like the Bold. And Curves typically cost less than their larger counterparts. In February, RIM refreshed its Curve brand for the first time in over two years with the 8900. This model was a real upgrade for Curve users, thanks to a brighter screen, faster performance and flatter keys that were easier to press. But six months later, it still costs as much as $199 (after rebate)—a steep asking price considering how some older 8300-series Curves are offered for around $50 with two-year contracts.</p>
<p>This newest $49 Curve 8520 lowers that price barrier. Its monthly T-Mobile service plans are also relatively inexpensive, starting at $55 for voice and data (not including MMS or SMS messaging). </p>
<p>It has two features never before seen on a BlackBerry. First, in place of a trackball or scroll wheel, this Curve uses a trackpad—a mini version of those used for mouse navigation on laptops.  </p>
<p>Second, it has designated physical buttons for playing, pausing and skipping ahead or back within media like videos and music. These rubbery buttons are built into the top edge of the BlackBerry.</p>
<p>I like the look of the Curve 8520—especially how the surface covering its screen extends down to the trackpad and its four surrounding buttons, giving it a smooth facade. It comes in two colors, black and frost (I used the black). Its low price, alone, will be enough to draw customers.  </p>
<p>But something about the way its keyboard and navigational keys worked felt cheap. Letter keys felt light and hollow while the Send, Menu, Escape and End keys around the trackpad clicked as I touched them.</p>
<p>The specifications of this BlackBerry tell the tale more specifically. Its 320&#215;240 pixel screen looks faded next to that of the Curve 8900, which is 480&#215;360. The blinking red indicator light at the top front corner of all BlackBerrys is a barely noticeable dot on this device. </p>
<p>And its camera is only two megapixels, not 3.2 megapixels like on the 8900, and is the first on a BlackBerry not to have a built-in flash. Also, it doesn&#8217;t run on the fast 3G network, though it uses Wi-Fi and automatically connects to trusted networks when in range of them. </p>
<p>First-time smartphone owners may not notice or care about these small details, but veteran BlackBerry users will pick up on them right away.</p>
<p>The Curve 8520 incorporates useful physical features found on previous models like right- and left-side convenience keys that work as handy shortcuts. It comes with a 1-gigabyte microSD memory card so users don&#8217;t have to buy their own before loading this device with photos, music and videos. </p>
<p>A strip of rubber runs around the Curve&#8217;s edge, covering up and smoothing over its convenience keys and volume buttons. This rugged addition isn&#8217;t visible from the front of the BlackBerry and it will probably go a long way in preventing nicks and dings. The word &#8220;Curve&#8221; is imprinted on the back of the BlackBerry, proudly branding this model.</p>
<p>The navigational trackpad is a cinch to use and moves the cursor up, down, right and left with very little effort. To select, one needs only to press in on the trackpad just as with the  trackball. Unlike the trackball, which rolls in place and can get stuck once in a great while, the trackpad doesn&#8217;t have any moving parts.</p>
<p>The physical media keys on the Curve 8520&#8217;s top edge work to instantly start playing media from any screen, like a music video that I watched. If you were to use your BlackBerry as your sole portable media player, these would be more valuable. And their position on the top of the Curve makes them easy to reach if the device is in a pocket or purse. </p>
<p>In my everyday usage scenarios, I usually forgot about these shortcut buttons and just used the trackpad to find and select a track or video for playing.  </p>
<p>BlackBerry&#8217;s App World store for applications that users can load onto the device still only offers 2,000 apps, compared to Apple&#8217;s (AAPL) 65,000. This means that for now, this new Curve can&#8217;t be enhanced with as many outside programs, which is a real downside.  And if you do download a lot of apps, or music or videos or photos, you may have to get a bigger memory card.</p>
<p>The Curve 8520 isn&#8217;t made for BlackBerry fanatics. But it&#8217;s a good entry-level BlackBerry for users who still haven&#8217;t let go of their basic cellphones. At Wal-Mart&#8217;s $49 price, it&#8217;s hard to beat.  </p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/OB-EF761_Mossbe_NS_20090811225653.jpg" rel="lightbox" title="Mossberg-Bberry"><img src="http://online.wsj.com/public/resources/images/OB-EF761_Mossbe_NS_20090811225653.jpg" width="360" height="454" style="float: none;" alt="Mossberg-Bberry" /></a>
</div>
<p class="tagline">Edited by Walter S. Mossberg</p>
<p><strong>Write to </strong> Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
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		<title>Second Chances: T-Mobile Tries Again</title>
		<link>http://solution.allthingsd.com/20090721/second-chances-t-mobile-tries-again/</link>
		<comments>http://solution.allthingsd.com/20090721/second-chances-t-mobile-tries-again/#comments</comments>
		<pubDate>Wed, 22 Jul 2009 00:08:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090721/second-chances-t-mobile-tries-again/</guid>
		<description><![CDATA[A review of T-Mobile myTouch 3G with Google, the second “Google phone” to be released.]]></description>
			<content:encoded><![CDATA[<p>As the saying goes, you never get a second chance to make a first impression. But it never hurts to try. This week, I tested the T-Mobile myTouch 3G with Google (GOOG), which is the company’s second chance at introducing a “Google phone” to the masses.</p>
<p>Google’s first device, called the T-Mobile G1, came out in October and was less than a sensation. The phone had a touch screen and a handy slide-out physical keyboard, but it was bulky and unattractive. It came with just one gigabyte of memory and lacked important features like compatibility with Microsoft Exchange for use with work email. Its app store, called the Android Market, offered only about 50 applications. The G1 launched with surprisingly few accessories.</p>
<div class="video-wsj"><object width="380" height="216"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=E277DCE6-1364-4F61-A414-453A6D5F60BF&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={E277DCE6-1364-4F61-A414-453A6D5F60BF}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="380" height="216" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object>
<p>The $200 (with two-year contract) T-Mobile myTouch 3G (t-mobilemytouch.com) available Aug. 5, has fixed many of these problems. Its new design uses an on-screen keyboard, which gives it a thinner, more stylish build that feels great in the hand. It now comes with four gigabytes of memory, works with Microsoft Exchange and can record and play back video footage. The Android Market has increased its number of apps to about 6,300, and the myTouch will hit stores with accessories like designer shells and docking stations. Its combined voice and data plans are at least $25 less per month than what AT&#038;T’s (T) plans cost for users of Apple’s competing iPhone.</p>
<p>But while using it, I couldn’t help thinking that the myTouch felt less like a new device and more like what the G1 should have been in the first place.</p>
<p>The myTouch, which is built by HTC of Taiwan, runs on an improved version of Google’s operating system, that performs tasks faster has a more streamlined look and supports stereo Bluetooth connections. But it carries on many traits of its predecessor. It still synchronizes over the air with Google account information including email, calendar and contacts. Swiping a finger to the left or right on the myTouch’s home screen will still open other screens, with space for icons representing apps. And its handy window-shade-like Notifications menu can still be pulled down onto the screen at any time to show a list of new messages.</p>
<p>The most dramatic difference on the myTouch is its on-screen keyboard, which may frustrate some people who liked the G1 for its because it had a physical keyboard and a touch screen. Like on Apple’s (AAPL) iPhone, the myTouch keyboard corrects words as you type, recognizing you’ll make more mistakes on it than you would on a physical keyboard. The keyboard suggests words in a horizontal bar that appears above the keyboard and below the text area. You need only type “Washi” and the word “Washington” appears in this bar for you to select. These shortcuts speed up the otherwise frustrating process of on-screen typing.</p>
<p>Unlike on the iPhone, the myTouch keyboard’s keys don’t get larger as your finger hovers over them so as to help you touch the right key. Nor does a word become magnified when you’re trying to place the cursor at a certain spot. The myTouch’s trackball can be used to pinpoint a specific letter but I usually forgot all about the trackball, opting to use the responsive touch screen for navigation.</p>
<p>T-Mobile offers much less expensive monthly plans for the myTouch than AT&#038;T offers for the iPhone. The cheapest voice and data plan from T-Mobile costs $55 compared with AT&#038;T’s $70. Unlimited data and messaging plus minimum voice plans total $65 for T-Mobile and $90 for AT&#038;T. And AT&#038;T’s messaging is currently limited to text, while T-Mobile messaging includes text, picture and video.</p>
<p>On the other hand, T-Mobile offers 3G coverage in far fewer cities than AT&#038;T. The myTouch comes with only a fourth of the built-in memory of the same-priced the 3GS iPhone, and half the memory of the 3G iPhone model, which is costs half the price. And myTouch offers only about a tenth of the apps the iPhone offers, and has a smaller screen.</p>
<p><a href="http://solution.allthingsd.com/files/2009/07/pj-aq590a_pjmos_ns_20090721191636.gif" rel="lightbox"><img src="http://solution.allthingsd.com/files/2009/07/pj-aq590a_pjmos_ns_20090721191636-250x294.gif" alt="pj-aq590a_pjmos_ns_20090721191636" title="pj-aq590a_pjmos_ns_20090721191636" width="250" height="294" class="aligncenter size-medium wp-image-743" /></a></p>
<p>T-Mobile wants myTouch users to understand apps and download them, starting with the AppPack: a package of eight to 10 apps that T-Mobile will send to myTouch customers via an SMS with a link. Customers can peruse this list of apps and download just the ones they choose. While some people may not appreciate receiving apps suggestions, it could also introduce apps to people who didn’t know how they worked.</p>
<p>The Android Market, where all apps for Google’s phones can be found and purchased,still isn’t as well organized as it should be. It separates games from other applications and organizes them by popularity and date, but doesn’t separate those that are free and those that must be bought. I downloaded several free apps including WordGame, Facebook, Twitter, Sketch-a-Etch and Sherpa. But I was especially irked by the way some of the apps I downloaded kept trying to get me to download additional apps every time I opened them. The Twitter app, which was listed as one of the most popular, displayed prompts to download browsers and RSS readers—even six days after I first used the app. An on-screen message gave me the option to “Ignore Forever,” but this apparently didn’t include prompts to download other programs. Any user would be confused and irritated by these unsolicited messages. Google said that was what the developer chose to do—a major downside to the Android’s open model.</p>
<p>The myTouch’s 3.2-megapixel camera and video camera worked well and started up quickly. An icon labeled Gallery neatly holds still images and videos. And the myTouch has simple ways to upload photos to Picasa or videos to YouTube.</p>
<p>A built-in tool for Google Web searches using voice commands worked remarkably well, even when I tried to trip it up by saying four words at once. It didn’t recognize my last name, but I’ll let it off the hook since it’s spelled differently than it sounds.</p>
<p>The T-Mobile myTouch 3G costs $50 more than the G1, but its extra features are worthwhile. Be ready for a frustrating first-time experience with the on-screen keyboard and try to read user comments in the Android Market to figure out which apps prompt you to download additional programs. </p>
<p>The myTouch is what we expected from Google the first time around. Time will tell if people are ready to give it a second chance.</p>
<p><em>—Edited by Walter S. Mossberg.</em></p>
<p><strong>Write to </strong><br />
                Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
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		<title>The Swiss Army Knife of Portable Videos</title>
		<link>http://solution.allthingsd.com/20090630/the-swiss-army-knife-of-portable-videos/</link>
		<comments>http://solution.allthingsd.com/20090630/the-swiss-army-knife-of-portable-videos/#comments</comments>
		<pubDate>Tue, 30 Jun 2009 22:50:04 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090630/the-swiss-army-knife-of-portable-videos/</guid>
		<description><![CDATA[RealPlayer SP grabs videos from the Web and converts and transfers them to over a dozen portable devices. While other software programs perform two or just one of these tasks, RealPlayer’s trio of talent make it like a digital Swiss army knife.]]></description>
			<content:encoded><![CDATA[<p>Every once in a while I watch an online video that&#8217;s good enough to send to a friend, share on Twitter and Facebook or save its URL so I can watch it again later. The final piece of the puzzle would be moving the video onto a mobile device to have it with me wherever I went.</p>
<p>Enter RealPlayer SP beta (<a href="http://realplayer.com">realplayer.com</a>), the latest in RealNetworks Inc.&#8217;s (RNWK) long line of media players that the company has churned out since 1995. RealPlayer SP—the SP stands for social and portable—is a free download that, once installed, grabs videos from the Web, converts them to the right format and transfers them to over a dozen portable devices. While other software programs perform two or just one of these tasks, the RealPlayer SP&#8217;s trio of talent makes it like a digital Swiss army knife.</p>
<div class="video-wsj"><object width="380" height="216"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=30C264FE-4D33-489A-A95C-579ABA5AB11A&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={30C264FE-4D33-489A-A95C-579ABA5AB11A}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="380" height="216" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object>
<p>After using the RealPlayer for moving several videos of all kinds to an iPhone, BlackBerry Curve 8900 and Palm Pre, I felt like I had more control over my portable devices and the media they held. And the freedom of knowing that this player is compatible with almost anything—including Apple (AAPL) and Palm (PALM) devices, Research in Motion&#8217;s (RIMM) BlackBerrys, T-Mobile&#8217;s G1 and Sidekick, Nokia&#8217;s (NOK) N97 and certain basic cellphones—is a major plus.</p>
<h5 class="subhed">Behavior Problem</h5>
<p>My biggest problem with using the RealPlayer SP has to do with my own behavior. Most of the videos I watch online and share with friends are less than five minutes long. This means that grabbing, converting and transferring videos to a portable device using the RealPlayer SP—albeit a relatively quick process—could easily take more time than the length of the video, itself. And many of the longer videos that I would want to move to a BlackBerry or iPhone are copyright-protected and thus can&#8217;t be downloaded by the RealPlayer SP.</p>
<p>Another factor is that more devices now have their own built-in app stores for downloading content to the device, without plugging into a computer for transfers like with the RealPlayer SP. The iPod touch, for example, can now download movies, music videos and TV shows over Wi-Fi thanks to a recent $10 software upgrade.</p>
<h5 class="subhed">Mac Version Coming Soon</h5>
<p>The RealPlayer SP works only on Windows PCs right now; a Mac version is due out by the end of this year. Likewise, it doesn&#8217;t work on Apple&#8217;s Safari browser but does work on Firefox, Internet Explorer and Google&#8217;s (GOOG) Chrome browser; I used all three with success.</p>
<p>If you&#8217;re not interested in using the RealPlayer SP for transferring videos to portable devices, you can still use it for downloading videos, saving them onto your computer and sharing them with friends via Twitter, Facebook or email. Tiny icons representing each of these sharing options appear in-line beside freshly downloaded videos. I shared videos of last week&#8217;s Congressional Luau at the White House via Facebook and Twitter, but the icon to share videos via Twitter doesn&#8217;t automatically shrink URLs to fit into a tweet. I shrunk the URLs myself, but this took an extra step<sup>1</sup>.</p>
<p>And though I&#8217;ve mostly focused on the RealPlayer SP&#8217;s ability to grab, convert and transfer (RealNetworks calls these tools the Downloader feature in the player), it also works as its own media player or helps you discover new content.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/PJ-AQ328_pjMOSS_G_20090630160058.jpg" rel="lightbox" title=""><img src="http://online.wsj.com/public/resources/images/PJ-AQ328_pjMOSS_G_20090630160058.jpg" width="360" height="240" style="float: none;" alt="" /></a><br />
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RealPlayer SP Beta downloads, converts and transfers videos from the Web to a variety of portable devices.</div>
<p>A premium version called RealPlayer Plus SP is available for $40. Premium features include DVD burning, DVD playback (if your computer can&#8217;t play DVDs) and video conversion to a special format called h.264—though the free version performs these conversions for videos being moved to Apple devices.</p>
<p>I jumped around the Web visiting sites and playing videos, which prompted the RealPlayer SP to display a small &#8220;Download This Video&#8221; message above videos that aren&#8217;t copyright-protected. Downloading videos worked on most sites, including <a href="http://AllThingsD.com">AllThingsD.com</a>, <a href="http://Slate.com">Slate</a>, <a href="http://YouTube.com">YouTube</a>, Salon and CNET. As expected, I wasn&#8217;t so lucky with videos from the New York Times, BBC and Hulu, which hosts loads of TV shows and music videos. That&#8217;s because videos from these sites were copyright-protected and didn&#8217;t allow for downloading.</p>
<h5 class="subhed">A Glitch</h5>
<p>In one instance with a <a href="http://WSJ.com">WSJ.com </a>video, only the short ad that played before the video was downloaded, even though the download prompt indicated that the WSJ video was obtainable using RealPlayer SP. RealNetworks says this is a glitch it knows about and plans to correct.</p>
<p>The RealPlayer SP&#8217;s ability to download videos and transfer them to devices, rather than just copying them onto computers, forced me to be choosier about the videos that I downloaded due to the limited memory of the devices. Because of this, I wished the RealPlayer SP Downloader had a better built-in way to discover downloadable content. Currently, a link to something called the RealGuide pulls up suggestions, but I had a hard time finding clips there that I wanted to download. RealNetworks says it plans to improve the video-discovery process in the future, including adding things like YouTube keyword searches built right into the Downloader.</p>
<h5 class="subhed">The Downloader Window</h5>
<p>When I did find videos I liked, I clicked on the prompt to download the clip, found the clip in a tiny Downloader window, and chose to move the clip to a device (there&#8217;s a list of all available devices) or share it via Twitter, Facebook or email. Transfer times depend on the length of the video.</p>
<p>RealNetworks provides simple instructions on making sure your device is set to transfer when plugged in. For example, BlackBerrys must be set to mass-storage mode, Palm Pres should be set to USB mode and Apple devices synchronize with the iTunes library, where RealPlayer&#8217;s converted videos are sent for transferring to iPhones and iPods.</p>
<p>RealPlayer SP can be a real help when it comes to putting the content that you want on your portable device. Its ability to assist from start to finish—finding videos, converting and transferring them—saves time and avoids confusion. To succeed, RealPlayer SP needs to do a better job of helping people find worthwhile videos to transfer, or they&#8217;ll stop using it after just a few tries.</p>
<h5 class="subhed">Corrections and Amplifications</h5>
<p><sup>1</sup> Real Networks says its RealPlayer SP Beta&#8217;s Twitter video sharing capability has an automatic URL-shortening tool built in. This week&#8217;s Mossberg Solution product said the product lacked such a feature, because it never activated itself in our tests.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<p><strong>Write to </strong> Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
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		<title>A Kick Start to the Sidekick's Social Side</title>
		<link>http://solution.allthingsd.com/20090505/a-kick-start-to-the-sidekicks-social-side/</link>
		<comments>http://solution.allthingsd.com/20090505/a-kick-start-to-the-sidekicks-social-side/#comments</comments>
		<pubDate>Wed, 06 May 2009 00:14:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<description><![CDATA[The new Sidekick LX has a camera, 3G-connection and social-networking apps, but the absence of a touch screen is glaring for this expensive device.]]></description>
			<content:encoded><![CDATA[<p>If you&#8217;re tired of the basic BlackBerry design (small keyboard with a small screen) or the iPhone design (a virtual keyboard on a large touch screen) you might prefer a device with a roomy physical keyboard that stays out of your way, hiding under a large screen until you need it. Over six years ago, a small company called Danger introduced just such a device, called the Sidekick.</p>
<p>Since then, Danger has been acquired by Microsoft Corp. (MSFT), and there have been many iterations of the Sidekick. This Monday, yet another version of the Sidekick will be released: the Sidekick LX. Its swing-out screen design hasn&#8217;t changed much over the years, but competitors have since produced several other devices that also have screens that move to reveal QWERTY keyboards &#8212; including the Google (GOOG) Android G1 phone, whose chief designer also helped create the Sidekick.</p>
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<p>This week, I tested the T-Mobile Sidekick LX to see how this old chestnut fared with some new polishing inside and out. It still bears the flashy, hip features that distinguished older Sidekicks, and newly integrated social-networking apps for Facebook, MySpace and Twitter enhance these traits. A Download Catalog works like Apple&#8217;s (AAPL) popular App Store by bringing games, apps, themes and sounds directly to the device.</p>
<p>But this Sidekick&#8217;s pricing doesn&#8217;t make much sense in our current recession: It will cost $250 after a mail-in rebate for new T-Mobile customers who sign up for a two-year contract; current T-Mobile customers who are eligible for an upgrade will pay $200 after the same discounts.</p>
<p>For $200, you could buy Apple&#8217;s iPhone or Research In Motion&#8217;s (RIMM) BlackBerry Storm, which both have touch screens and come with Microsoft Exchange support that synchronizes the device with corporate email accounts. (T-Mobile says the Sidekick LX should be able to get Exchange support from the device&#8217;s Download Catalog &#8220;in the coming months,&#8221; but wouldn&#8217;t be more specific.) The Sidekick also lacks Wi-Fi capability, which is also true for the BlackBerry Storm but not so for the iPhone, which works with 3G or Wi-Fi networks.</p>
<p>The absence of a touch screen is glaring on such an expensive device, especially one with a screen this large. It&#8217;s easy to imagine using a finger to flick and spin the Sidekick&#8217;s on-screen menu wheel, tapping on one to open it. Instead, you&#8217;re stuck using a trackball to repeatedly scroll through a crowded, 15-menu wheel.</p>
<div class="media-CENTER" style="width:300px;"><a href="http://online.wsj.com/public/resources/images/PJ-AP596_MOSSBE_G_20090505144921.jpg" rel="lightbox" title="Sidekick"><img src="http://online.wsj.com/public/resources/images/PJ-AP596_MOSSBE_G_20090505144921.jpg" width="300" height="200" style="float: none;" alt="Sidekick" /></a><br />
<br />
The T-Mobile Sidekick LX has the device&#8217;s traditional swing-out screen but is the thinnest Sidekick yet.</div>
<p>The LX is the thinnest Sidekick yet, but it still looked rather large lying next to my BlackBerry Curve 8300 and an iPhone; it measures 1.3 and 2.16 cubic inches larger than each, respectively. Compared with past Sidekicks, this one has a design that feels flatter thanks to a thin flip-out screen that smoothly blends into the device in its closed position. You have to lift up the nestled-in screen before it turns to flip out, and I found it a little harder to open with just a push of my left thumb.</p>
<p>The Sidekick LX, however, has some hearty extras including a generous 3.2-inch display, a 3G connection that makes it easy to use for quickly browsing the Web, built-in GPS and a 3.2-megapixel camera (like the BlackBerry Storm and new BlackBerry Curve 8900 cameras). It comes with a 1-gigabyte microSD card, but this memory card can be accessed only by pulling off the device&#8217;s back panel instead of via a card slot on the side.</p>
<p>I brought the Sidekick LX with me for a weekend in Boston and its good-quality camera came in handy as I wandered Copley Square and snapped photos of still-blooming tulips in bright colors. I signed into my Facebook and Twitter accounts, and updates from these networks flashed across the top of the screen in banner-like news flashes.</p>
<p>The Sidekick LX can play YouTube videos, and can record its own videos for uploading and sharing to Web sites. Its colorful screen has over twice the resolution of its predecessor and is 0.6-inch larger.</p>
<p>But a few awkward software designs left me scratching my head. After I uploaded a photo from the Sidekick LX to Facebook, I was left in the Facebook app, rather than my device&#8217;s photo album, where I started and wanted to be. MySpace updates are pushed to the Sidekick LX as they happen, but Facebook automatically updates only once an hour. Twitter can be set to check tweets as often as every five minutes, but, by default, it&#8217;s set to check only every 30 minutes &#8212; a glacial pace for Twitter fans.</p>
<p>I used the Download Catalog to buy a few apps, games and ringtones for my Sidekick, including a $6.99 game of &#8220;Who Wants to Be a Millionaire 2009&#8243;; a $2.99 flashlight app; and a $2.49 ringtone that played 15 seconds of Katy Perry&#8217;s song &#8220;Thinking of You.&#8221; T-Mobile says there are thousands of items in this catalog.</p>
<p>Calls placed and received on the Sidekick were remarkably clear-sounding to me and the friends I spoke with. Dialing numbers could be a little frustrating because, as was the case with former Sidekicks, you&#8217;ll need to open the flip-out screen to dial the number and then close it so you can hold the phone up to your ear. But most people will call friends in their address books and won&#8217;t need to use the number keypad.</p>
<p>The Sidekick&#8217;s 15 menus are simply too many to scroll through. I would prefer it if several categories were combined into one, such as Phone, myFaves (T-Mobile&#8217;s list of five friends you call), Phone Messaging and Address Book. Currently, these are listed as four separate menus. Simultaneously pressing the Sidekick&#8217;s Jump and Cancel buttons brings up a Quick Access view of recently opened menus and unread messages, and this eases navigation.</p>
<p>For its price, the Sidekick LX should be shipped with Microsoft Exchange already working, and all of its social-networking apps should have better updating capabilities. But most of all, the Sidekick&#8217;s big screen is just begging for multitouch in place of a trackball. If these features were part of the Sidekick LX 2009, it might be worth its price.</p>
<p class="tagline">Edited By Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://solution.allthingsd.com">http://solution.allthingsd.com</a></li>
</ul>
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		<title>Lost Cellphone? Your Carrier Has Your Backup</title>
		<link>http://solution.allthingsd.com/20090224/lost-cellphone-your-carrier-has-your-backup/</link>
		<comments>http://solution.allthingsd.com/20090224/lost-cellphone-your-carrier-has-your-backup/#comments</comments>
		<pubDate>Wed, 25 Feb 2009 04:22:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<description><![CDATA[Katie looks at solutions from T-Mobile, AT&#38;T, Sprint and Verizon for backing up and syncing your cellphone's contacts.]]></description>
			<content:encoded><![CDATA[<p>By the time you&#8217;ve left your cellphone in a taxi or dropped it into a pot of soup, it&#8217;s too late. All those phone numbers you had at your finger tips &#8212; your best friend, your boss, your mom &#8212; are gone. (Well, maybe you&#8217;ll remember Mom&#8217;s.)</p>
<p>Some companies have tried to soothe backup concerns with gadgets like the $50 Backup-Pal from Advanced Wireless Solutions LLC, or wireless services like Skydeck. But for many for people, it&#8217;s just as easy to ignore the risk.</p>
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<p>Cellphone carriers caught on to this problem, and all of them now offer solutions that make it a cinch for you to automatically back up your cellphone contacts. It doesn&#8217;t hurt these companies to know that if your contacts are saved with one of them, you might be deterred from switching to another. Indeed, whenever a customer replaces his or her cellphone with one from the same carrier, a backed-up address book can be wirelessly loaded onto it in minutes.</p>
<p>But the details on how each carrier handles or transfers contacts can be a little dicey. This week I spoke to Verizon Wireless (VZ), T-Mobile, AT&#038;T (T) and Sprint (S) to get the lowdown on how these cellphone backup services work. Is a phone&#8217;s address book backed up free of charge, or do users pay a monthly fee? Can people access and edit their stored contacts, and can they transfer these contacts to new cellphones or different carriers, entirely? Will carriers charge users to move contacts to a new phone? How often is the cellphone&#8217;s address book synchronized, and can someone specifically set what time this occurs? The responses yielded some interesting information that customers may not know.</p>
<p>Each carrier has a different name for its service, though they all do roughly the same thing: wirelessly tap into the phone&#8217;s address book on a regularly set schedule to back up its contents. This backed-up data can be accessed online via each carrier&#8217;s Web site, and there, content can be typed in at a PC and pushed to the phone, a much easier option than using numeric keypads to enter names.</p>
<p>Verizon uses Backup Assistant, a free service as long as users are registered online at My Verizon (<a href="http://MyVerizon.com" rel="external">MyVerizon.com</a>); otherwise it costs $1.99 a month. T-Mobile&#8217;s service (<a href="http://my.t-mobile.com" rel="external">my.t-mobile.com</a>) is also free, and works on the majority of phones currently sold by the company, but not all older models. Its service was originally called T-Mobile Address Book, but is now called Mobile Backup, the same name used by AT&#038;T for its service (<a href="http://mobilebackup.att.com" rel="external">mobilebackup.att.com</a>).</p>
<p>AT&#038;T charges customers $2 a month for backup. Sprint&#8217;s backup offering (<a href="http://sprint.com/services" rel="external">sprint.com/services</a>) is a bit more confusing in that it has three types of service depending on your phone type: Wireless Backup is the name of its $2 monthly service that applies to a majority of the carrier&#8217;s phones; for six of its newest phones, Sprint Mobile Sync, a free service, will work; for Nextel phones, MyNextel Address Book is available, and it costs $5 a month.</p>
<p>Wireless synchronization occurs according to a set schedule that users can determine. Verizon backs up data daily and lets people choose between the morning, afternoon, evening or late night. AT&#038;T lets its customers set Mobile Backup to work daily or once a week, and they can set the specific syncing time down to the minute. T-Mobile&#8217;s Mobile Backup and Sprint&#8217;s three backup services work automatically: Every time a phone&#8217;s address book changes, a sync is initiated.</p>
<p><a href="http://solution.allthingsd.com/files/2009/02/ob-de856_mossbe_dv_20090224232341.jpg" rel="lightbox" title="Illustration by Dave Klug"><img src="http://solution.allthingsd.com/files/2009/02/ob-de856_mossbe_dv_20090224232341-199x300.jpg" alt="Dave Klug" title="ob-de856_mossbe_dv_20090224232341" width="199" height="300" class="size-medium wp-image-486" /></a></p>
<p>These syncs occur unobtrusively, and don&#8217;t require any action on the part of the user after the initial setup, nor do syncs incur any extra fees like text-messaging charges.</p>
<p>However, if you&#8217;re planning to switch from one carrier to another and you&#8217;d like to take your contacts with you, these carriers &#8212; unsurprisingly &#8212; don&#8217;t make it easy. Verizon suggests printing out contacts prior to disconnecting your line with them. T-Mobile says its service is exclusive to its users and doesn&#8217;t give people a way to export their data. Sprint allows users of Sprint Mobile Sync and MyNextel Address Book to export their contacts into a common type of format called a .CSV data file, which allows the data to be imported into an application like Microsoft Outlook. AT&#038;T doesn&#8217;t currently allow exporting of contacts, but says it will enable exports to .CSV sometime this summer.</p>
<p>All carriers will help you synchronize your old phone&#8217;s saved address book onto a new phone &#8212; as long as you&#8217;re buying the new phone from them and your old phone was from the same carrier. Verizon will help you with this free if you use Backup Assistant; if not, they&#8217;ll charge $10 to move your contacts over from an old phone. T-Mobile and AT&#038;T say they will move a customer&#8217;s contacts from one phone to another for free, even using older phones that weren&#8217;t originally synced to Mobile Backup. Sprint says it supports migration between phones using Wireless Backup and Sprint Mobile Sync at no additional cost.</p>
<p>So instead of keeping your fingers crossed that you never lose your cellphone and all the numbers stored on it, talk to your carrier about what it offers in the way of backup services. You might be pleasantly surprised to learn about a free or low-cost service that works automatically and will pay you back in spades should you need to replace your cellphone. But, if you want to make your data portable across carriers, you may be out of luck.</p>
<p class="tagline">Edited By Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a></li>
</ul>
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		<title>Loud-and-Clear Mobile Calls for Seniors</title>
		<link>http://solution.allthingsd.com/20090210/loud-and-clear-mobile-calls-for-seniors/</link>
		<comments>http://solution.allthingsd.com/20090210/loud-and-clear-mobile-calls-for-seniors/#comments</comments>
		<pubDate>Wed, 11 Feb 2009 02:44:06 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090210/loud-and-clear-mobile-calls-for-seniors/</guid>
		<description><![CDATA[My grandmother, a college graduate and former reference librarian, recently walked out of an electronics store in frustration. She compared the techie conversations that were going on around her with people speaking in a different language. And she isn't alone.]]></description>
			<content:encoded><![CDATA[<p>My grandmother, a college graduate and former reference librarian, recently walked out of an electronics store in frustration. She compared the techie conversations that were going on around her with people speaking in a different language. And she isn&#8217;t alone.</p>
<p>Though it isn&#8217;t always obvious, the technology industry sees senior citizens as a target demographic &#8212; especially where cellphones are concerned. Mobile phones could act as valuable lifelines in health-related situations and, at the very least, provide an easier way for relatives to keep in touch. Major cellphone carriers offer models that they say are easier for seniors to use thanks to big buttons and large screen fonts. But some companies go a step further. GreatCall Inc., for example, designed its Jitterbug cellphone specifically to appeal to non-techies, including &#8212; but not limited to &#8212; senior citizens. It shirks phone extras like Internet access for simplicity and includes a concierge service that does things like remotely adding numbers to the phone so users don&#8217;t have to do it.</p>
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<p>This week, I took a look at a cellphone that was designed specifically for senior citizens: the ClarityLife C900. It&#8217;s the first cellphone from Clarity (<a href="http://www.clarityproducts.com" rel="external">clarityproducts.com</a>), a division of <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=plt'>Plantronics</a> Inc. (PLT) that specializes in telephony (landlines and other products) for people with hearing loss. The cellphone incorporates features that are useful for someone who may be hard of hearing or using a hearing aid.</p>
<p>The C900 is a bulky slider phone with a top half that slides up, revealing a number keypad below; number keys each measure a half-inch square. This might be a deterrent for seniors who want their phone to look hip or slip easily into a pocket. But Clarity says the phone&#8217;s deliberately large size makes it easier to hold and use, and accommodates a roomy 2.5-inch screen.</p>
<p>I found the C900 relatively easy to navigate with sensible on-screen commands, though there were a few times when I couldn&#8217;t back out of a screen and had to close the slider to start over. Friends&#8217; voices sounded loud and full when heard through this cellphone, though it lacks a speakerphone, which my grandparents could use for calling relatives and singing &#8220;Happy Birthday&#8221; together.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/PJ-AO427_pjMOSS_G_20090210162800.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/PJ-AO427_pjMOSS_G_20090210162800.jpg" alt="claritylife" height="253" width="380" /></a><br />The $270 ClarityLife C900 has oversized buttons  and a red emergency button on the back that, when pressed, calls five contacts.</div>
<p>The C900 costs $270 &#8212; a steep price because it&#8217;s &#8220;unlocked,&#8221; or not tied to any one carrier, but according to Clarity&#8217;s research, senior citizens don&#8217;t like to get into long-term contracts like two-year deals. This unlocked model will work on any GSM network, like T-Mobile or AT&#038;T (T), but buyers must take the phone to a carrier&#8217;s store to get it set up and working. The phone also could be added as one of the lines in an existing family plan.</p>
<p>People who would rather save money than avoid contracts can get the ClarityLife for $185 tied into a one-year service deal with T-Mobile. These monthly service prices range from $19 pay-as-you-go (20 cents a minute) to $99 for unlimited calling.</p>
<p>The hearing-related features on this cellphone include a 20-decibel speaker and a way to notify people of incoming calls using simultaneous ringing, vibrating and a flashing green light. All the buttons on the device make loud noises, including those that control volume. The C900 is also hearing-aid-compliant, meaning it won&#8217;t cause static interference when held up to an ear with a hearing aid.</p>
<p>The C900 has a large, red button on its back side that, when enabled and pressed, automatically calls and/or sends text messages to a list of five emergency contacts until it reaches someone. These contacts are notified via an automatic dialing system and must press &#8220;0&#8243; when they answer to accept the emergency call so the system knows that a real person picked up, instead of a voicemail or answering machine. Five postcards with instructions come with this phone, and can be mailed to emergency contacts so they know what to do if they receive an emergency call from the C900 phone. Users could potentially add &#8220;911&#8243; to their list of emergency callers.</p>
<p>Most people will likely use the C900 in its closed slider position, revealing just four buttons at a time. These oversized buttons can scroll through contacts, call friends and end calls. A feature called &#8220;Top 10&#8243; lets users add their 10 most frequently called numbers in the order they prefer, which is a refreshing change from the alphabetical listing that most phones use.</p>
<p>The C900 accepts and sends SMS, or text messages, and comes loaded with nine canned text messages including the ominous, &#8220;I don&#8217;t have much time.&#8221; An extremely loud chime sounds when messages are received or sent.</p>
<p>Other helpful features include a hard button on the phone&#8217;s top edge that opens an alarm-clock function, and a button for an ultra-bright, built-in flashlight. This could come in handy, though it must be held down to stay on.</p>
<p>Clarity says that the C900&#8217;s battery life lasts for three hours of talk time or 150 hours in standby, and that it takes one hour to fully charge after the phone&#8217;s first-time-use four-hour charge. I left my fully charged C900 powered off for a couple weeks and it still had a full charge when I turned it back on again. This could be really helpful for people who forget to charge their phone, but want to grab it to take along on a trip.</p>
<p>A phonebook entry titled &#8220;Customer Care&#8221; comes preprogrammed on all ClarityLife C900s. This number is answered by Clarity&#8217;s customer-service team, people who are trained to consider a caller&#8217;s specific issues, such as hearing or memory loss. The representatives speak slowly, avoid tech jargon, and can use an amplifier to make their voices louder and easier to hear.</p>
<p>The ClarityLife C900 is expensive, but this phone&#8217;s hearing-targeted features will be appreciated by many seniors, as will its oversized buttons and easy-to-hold size and shape.</p>
<p><strong>Write to</strong> Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a> </p>
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		<title>A BlackBerry That's Easy on Your Thumbs</title>
		<link>http://solution.allthingsd.com/20090127/a-blackberry-thats-easy-on-your-thumbs/</link>
		<comments>http://solution.allthingsd.com/20090127/a-blackberry-thats-easy-on-your-thumbs/#comments</comments>
		<pubDate>Wed, 28 Jan 2009 01:04:04 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Apple]]></category>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090127/a-blackberry-thats-easy-on-your-thumbs/</guid>
		<description><![CDATA[In two weeks, the latest version of the BlackBerry, the Curve 8900, arrives. This device doesn't have a sleek touch screen or completely overhauled operating system, nor is it meant to compete with the likes of Apple's iPhone. But it has a physical keyboard and still manages to look stylish -- and that's no small feat.]]></description>
			<content:encoded><![CDATA[<p>People who use smart phones with physical keyboards are well aware that they don&#8217;t look as cool as someone who touches glass to type and flicks a finger to scroll through emails, Web pages and photos. But for many, physical keyboards are easier to use than touch screens, and this fact, alone, cures even the worst case of touch-screen envy.</p>
<p>In two weeks, <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=RIMM'>Research in Motion</a> Inc. (RIMM) and T-Mobile will make available the latest version of the BlackBerry: the Curve 8900. This device works as a basic BlackBerry and doesn&#8217;t have a sleek touch screen or completely overhauled operating system, nor is it meant to compete with the likes of Apple&#8217;s iPhone. But it has a physical keyboard and still manages to look stylish &#8212; and that&#8217;s no small feat.</p>
<div class="video-wsj"><object width="380" height="216"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=2EC3E4E0-6F1A-4EAE-A3D4-111F27E4C5F6&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={2EC3E4E0-6F1A-4EAE-A3D4-111F27E4C5F6}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="380" height="216" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object>
<p>The Curve 8900 costs $200 after a $100 mail-in rebate and with a two-year T-Mobile contract. In the BlackBerry family, this model falls into the Goldilocks category of not too big, not too small &#8212; just right. RIM&#8217;s $300 BlackBerry Bold came out in November, but its large size and high price were turn-offs for some. The BlackBerry Pearl and Pearl Flip are tiny and portable, but use condensed keyboards with multiple letters on each key, which can hinder fast typing.</p>
<p>After using the new Curve for a week, I found it offers a satisfying combination of high-end features, ideal size and good looks. Best of all, its physical keyboard is a dream for thumbs. Unfortunately, its $200 price comes with very little memory &#8212; only 256 megabytes built in and a memory card that adds another 256 megabytes. To expand this memory, users must buy microSD cards.</p>
<p>The new Curve is lighter, thinner and not as wide compared with its predecessor. Its surface, including the keyboard, is glossy black with a striking silver frame. The device&#8217;s top edge slopes off in a smooth diagonal that cleverly disguises the Lock and Mute/Standby buttons beneath that top-edge piece of black plastic. Number keys are labeled in red so they stand out on the black keyboard and are easy to see when making phone calls. Right and left convenience keys on each side of the BlackBerry can be assigned to open your favorite functions.</p>
<div class="media-CENTER" style="width: 262px;"><img src="http://online.wsj.com/public/resources/images/EK-AE487_MOSSBE_DV_20090127145158.jpg" alt="BlackBerry Curve" height="394" width="262" /><br />The $200 Curve 8900</div>
<p>Unlike older BlackBerrys that all use the same USB cables and chargers, the Curve 8900 has a micro USB port, which is slightly smaller than those on older cables and won&#8217;t work with them.</p>
<h5 class="subhed">Photo Opportunity</h5>
<p>The Curve 8900 shares two features with the touch screen BlackBerry Storm: Both use the same 3.2-megapixel camera with auto focus, image stabilization, 2x digital zoom and flash; and both have the same 480&#215;360 pixel bright screen resolution. I used the camera on my Curve 8900 to capture some photos of Pennsylvania Avenue in Washington, D.C., a few days after the inaugural parade, and friends couldn&#8217;t believe I took them using a BlackBerry. This camera can also capture video clips.</p>
<p>I really enjoyed using the Curve 8900&#8217;s newly designed keyboard. Its keys are flatter than those of the old Curve, which felt like typing on plastic bubbles when I switched back. The flatter design of the new Curve&#8217;s keys made them feel less resistant, and allowed my fingers to more quickly move from one key to the next. The larger Send, Menu, Escape and End keys that surround the trackball also are flatter and are on the same plane as the screen, giving the surface a smoother look.</p>
<p>This BlackBerry uses T-Mobile&#8217;s Quad-band EDGE, not a 3G connection like the BlackBerry Bold or Apple iPhone. For an extra $10 a month in addition to a monthly plan, users may opt for T-Mobile&#8217;s Unlimited HotSpot Calling.</p>
<h5 class="subhed">Wi-Fi Detector</h5>
<p>This feature works so that the Curve automatically detects when it&#8217;s near a pre-set Wi-Fi network and uses that network for voice calling or data instead of T-Mobile&#8217;s connection. Phone calls that are started in Wi-Fi networks will seamlessly be handed over to the T-Mobile network and the minutes won&#8217;t be docked from your data plan; calls started in the cellular network will switch over to Wi-Fi but will continue to dock minutes from your voice plan.</p>
<p>I made a handful of phone calls on the Curve, and the connection sounded clear on both ends. According to RIM, the battery life of the Curve 8900 beats that of the old Curve 8300 in talk time &#8212; 5.5 hours compared with four hours &#8212; but is a little weaker than the old Curve&#8217;s standby battery life, lasting just 15 days between charges, compared with 17 days. I didn&#8217;t run an exact battery test, but I noticed that I didn&#8217;t have to change my charging schedule from what I regularly do with the old Curve 8300.</p>
<p>I downloaded a few apps, including Facebook, Google Maps and TwitterBerry, and these worked as they do on my older Curve, though a bit faster. Compared with the iPhone&#8217;s selection, BlackBerry apps look rather primitive. RIM plans to open an app store in March that will sell apps that will work with this new Curve and other BlackBerrys. Apple (AAPL) and Google (GOOG) have already established app stores that users can access from their devices.</p>
<h5 class="subhed">Too Little Memory</h5>
<p>This is where the 8900&#8217;s relatively minuscule memory becomes a problem. It&#8217;s easy to use up the 512 megabytes of total memory by downloading apps like these and taking large-sized photos or video clips with the built-in camera. Comparatively, the $199 iPhone comes with 8 gigabytes of built-in memory. But memory cards are fairly inexpensive today; a quick search on BestBuy.com (BBY) found 2-gigabyte microSD cards for $15.</p>
<p>A 512-megahertz processor gives this new Curve some zip, and I had no trouble quickly surfing the Web, opening Web links embedded in emails or attached photos and Word documents. Videos, including a John Mayer music video and various YouTube clips, played without any jerky skips. Sound was emitted from a small but mighty speaker on the back of the Curve.</p>
<p>Some people simply won&#8217;t abandon their physical keyboards for touch screen, no matter what. For them, the BlackBerry Curve 8900 blends the comfortable size, attractive keyboard and stylish design necessary to make a winning device.</p>
<p class="tagline">Edited By Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a></li>
</ul>
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		<title>The App Test: Rating Programs for Google's G1</title>
		<link>http://solution.allthingsd.com/20081021/the-app-test-rating-programs-for-googles-g1/</link>
		<comments>http://solution.allthingsd.com/20081021/the-app-test-rating-programs-for-googles-g1/#comments</comments>
		<pubDate>Tue, 21 Oct 2008 23:30:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Apple]]></category>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20081021/the-app-test-rating-programs-for-googles-g1/</guid>
		<description><![CDATA[Today, people interested in seeing the first Google-branded consumer-hardware product will get to satisfy their curiosity as the company, joining with T-Mobile, unveils its $179 G1 handheld computer. This touch-screen device will compete with Apple's iPhone, and it includes a key feature missing in the iPhone: a physical keyboard.]]></description>
			<content:encoded><![CDATA[<p>Today, people interested in seeing the first <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=goog'>Google</a>-branded consumer-hardware product will get to satisfy their curiosity as the company, joining with T-Mobile (DT), unveils its $179 G1 handheld computer. This touch-screen device will compete with Apple&#8217;s iPhone, and it includes a key feature missing in the iPhone: a physical keyboard.</p>
<p>The G1 is built around a model of openness, enabling developers to create applications &#8212; software programs, called &#8220;apps&#8221; for short &#8212; that will succeed or fail according to the feedback from the online community. Naturally, these community-contributed programs need a marketplace where G1 users can find them, and the Android Market provides just that.</p>
<p>This week, I installed various applications from the Android Market on a G1 and tested them out. Google (GOOG) says it will launch with around 40 to 50 applications in this virtual store, and these and all other apps will be available free of charge from now until at least the start of next year.</p>
<div class="media-CENTER" style="width: 262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AN469_pjMOSS_DV_20081021131626.jpg" alt="Google's G1" height="394" width="262" /><br />BreadCrumbz makes maps.</div>
<p>I found these apps to be useful, entertaining and mostly straightforward. There were a few that I felt tried to jam too much into one application, such as BreadCrumbz, an app that asks users to add pictures, instructional arrows and labels to maps that they make for friends. Other apps kept it short and sweet, like Wi-Fi Toggle &#8212; a one-touch button that turns wireless capability on or off to save battery power.</p>
<p>The G1&#8217;s apps are more utilitarian than most apps I&#8217;ve tested for Apple&#8217;s iPhone &#8212; and not quite as visually pleasing. I even compared one G1 program, Plusmo College Football, directly with the same app running on the iPhone, and I missed the artsy touches of the Apple (AAPL) version &#8212; like menus that flipped 180 degrees when selected rather than simply opening.</p>
<p>One downside: Only a measly 70 megabytes of internal flash memory are reserved on the G1 for storing these third-party applications. Once you fill that limited internal storage space, you have to delete some of your apps to add more. You can&#8217;t currently store apps on the phone&#8217;s roomier removable memory card. (A one-gigabyte microSD comes with the G1.) The iPhone doesn&#8217;t set such an arbitrary limit on application-storage space. The Android Market, like Apple&#8217;s iTunes, keeps a record of each user&#8217;s installed apps so they can be easily downloaded again later at no extra charge (if they carried a fee). But, unlike the iPhone, the G1 can&#8217;t back up your apps to a PC or Mac.</p>
<p>The G1&#8217;s open model means extra setup steps during app installation. For example, if an application will access certain information &#8212; such as a user&#8217;s Internet connection, location data (as identified by GPS) or other personal information (calendar, contacts, etc.) &#8212; warnings appear during installation, and the user must grant permission. In addition, many apps come with license agreements that must be okayed before users can continue. If something goes wrong with an app, people can post complaints on community boards or email developers, whose email addresses appear during installation.</p>
<div class="media-CENTER" style="width: 262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AN471_pjMOSS_DV_20081021213146.jpg" alt="The Android Market home page" height="394" width="262" /><br />The Android Market home page.</div>
<p>To offer a general idea of what&#8217;s available, I&#8217;ve highlighted a handful of apps that I like. I broke the applications into three groups: Functional, Fun (if occasionally kitschy) and Frills.</p>
<h5 class="subhed">Functional</h5>
<p>Wi-Fi Toggle: This does what it says. Once installed, it adds an icon to the G1&#8217;s desktop that provides a quick way to turn Wi-Fi on and off without digging into the settings menu.</p>
<p>Locale: Like Wi-Fi Toggle on steroids, this app allows a user to set up a G1 so it dynamically changes its settings in specific conditions. The settings can respond to calls from certain people or changes in the phone&#8217;s battery power, calendar, the user&#8217;s location or the time. For instance, the Wi-Fi can automatically turn off, ringer volume can go up or down, desktop wallpaper can change or a post can be sent. Just think of all the churchgoers who could ensure their cellphone ringers are turned off on Sunday mornings or when the church&#8217;s location is sensed.</p>
<p>Ringdroid: Make ringtones from your own songs by adjusting bars to mark the start and end of each ringtone. Hitting Save automatically keeps the ringtone, labeled with the song&#8217;s name by default, for use on the phone.</p>
<p>Video Player: The G1 doesn&#8217;t have a built-in way to play videos, and this app does the trick in a clear-cut, reliable way.</p>
<h5 class="subhed">Fun</h5>
<p>Movie ShowTimes: This lets people use a finger to flick across the G1&#8217;s touch screen to page through movie poster images, titles and brief descriptions. Below each movie description, an on-screen button labeled &#8220;Showtimes Near You&#8221; uses GPS to generate lists of nearby movie times.</p>
<p>Pac-Man: The classic arcade game never gets old. You can move Pac-Man through his maze with one of three methods: tilting the G1 so its accelerometer moves the Pac-Man, swiping with a finger to point Pac-Man in the right direction or using the trackball to move him around the screen. I preferred the trackball.</p>
<p>Cooking Capsules: This program demonstrates food-making without being either too intimidating or too dull and simplified. Though there were only six &#8220;capsules&#8221; when I tested it, each includes steps for watching (an instructional video), shopping (using an on-screen list of items) and cooking (with numbered instructions on how to cook the food).</p>
<div class="media-CENTER" style="width: 262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AN468_pjMOSS_DV_20081021214128.jpg" alt="Bonsai Blast" height="394" width="262" /><br />Bonsai Blast is a gaming app that&#8217;s now available for the G1.</div>
<p>Bonsai Blast: This colorful, Asian-themed game directs people to shoot colorful marbles at other chains of marbles, with a goal of getting three matching marbles lined up beside one another so they&#8217;ll disappear.</p>
<p>Krystle II: Turns your G1&#8217;s entire screen into a picture of fur that purrs and vibrates as you touch it. There&#8217;s no real point, but Krystle II is addictive and strangely comforting during long conference calls.</p>
<h5 class="subhed">Frills</h5>
<p>Ecorio: This well-intended app aims to track users&#8217; travel carbon footprints in order to make them more responsible for the environment. It asks users to enter things like recent transit routes and carpools and suggests ways to reduce and offset people&#8217;s footprints.</p>
<p>Maverick: An IM program that allows people to add scribbles, location data or even photos to active instant-messaging conversations. Maverick signs users into Google Talk and Picasa simultaneously, adding IM images into an auto-generated Picasa album for later viewing.</p>
<p>PicSay: Add word balloons, titles, props and effects to digital photos captured and/or stored on the G1, then send the images via multimedia messaging service or email, or save one as a caller ID.</p>
<p>There are many more G1 apps to try, and developers are expected to keep making them for this new device. As with the iPhone, apps obtained for the G1 from the Android Market enable it to morph into a different device with different tools every day.</p>
<p>&#8211; <em>Edited by Walter S. Mossberg</em></p>
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<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a></li>
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