The Mossberg Solution » speaker

Microsoft Packs The New Zune HD With Bells, Whistles And Plenty of Style

Katherine Boehret — Tue, 22 Sep 2009 21:58:03 +0000

At long last, Microsoft has made a portable media player that you can be proud to carry around: the Zune HD.

This fourth-generation Zune (Zune.net) is ultra thin and has a stunningly vivid 3.3-inch touch screen that covers most of its surface, doing away with the old device’s touchpad. It comes in one small size rather than the older large and small versions, and has capacities of 16 and 32 gigabytes for $220 and $290, respectively.

[ See post to watch video ]

The Zune HD does a nice job of integrating and artistically displaying content about an artist, song or album whenever possible. It has an acceptable built-in browser that surfs the Web using a Wi-Fi connection, and a customizable Quickplay menu on the home screen that displays your content using tiny, stylish tiles. The corresponding Zune Marketplace finally offers movies—about 500 for renting or buying, half of which have HD resolution. And a $90 docking station works with the device to display its HD content on your HDTV.

Given all the improvements of this new Zune, it’s a shame that this makeover stopped short of revamping its commerce system, which is still too confusing. Rather than inviting newcomers to the Zune and its online store by allowing them to use real money to buy content, it is still tied to the points system made popular by Microsoft’s (MSFT) Xbox gaming console. In this gamer-friendly system, the cost of one song is 79 points, roughly the equivalent of a dollar, and users must buy points in buckets ranging from 400 for $5 to 5,000 for $62.50. People who are trying to watch their budgets don’t need the hassle of calculating points per purchase. And Amazon’s (AMZN) Kindle e-reader and Apple’s (AAPL) iTunes Store have proved that using dollars and an uncomplicated one-click system is a successful strategy.

The way I prefer to get the most out of the Zune system is by using the Zune Pass for $15 monthly. This charge allows free continuous streaming of music from any computer’s browser as long as you log in, and includes 10 free MP3 downloads a month that are yours to keep even if you bail on using the Zune software. The Zune Pass lets you listen to Smart DJ playlists that can be built in one of three ways: using your own library; using a mix of Marketplace content and music from your library; or using only songs from the Marketplace. These also can be set to last for a certain amount of time—say for a 30-minute jog or a two-hour party.

I created several Smart DJ playlists including one using Dierks Bentley as the seed artist from which other suggestions were generated. This country singer was a good test for the Zune software because Mr. Bentley’s music blends new and old country sounds. I set the Smart DJ to produce a mix using only content from Marketplace and it returned a great list that included songs from newer group, Little Big Town, as well as older stuff like Joe Diffie’s “John Deere Green.” Any Smart DJ list can be dragged onto the Zune HD.

Apple’s iPod Touch is the Zune HD’s biggest rival and its iTunes Store has much more content in all categories compared with Zune Marketplace. But let’s put music, movies, TV shows, podcasts and music videos aside and say we’re satisfied with the amount of content offered by Zune Marketplace.

One of the iPod Touch’s best features is its ability to access Apple’s App Store, a catalog of 75,000 applications. The Zune HD only dips its pinky toe into a pool where Apple is already swimming laps: Only nine apps can be downloaded from the Zune Marketplace (all are free). They’re colorful and simple to use, but nine apps won’t be enough to compete head on with the iPod Touch.

The Zune HD uses Quickplay (shown on second player from left) to instantly display certain content.

It would be a real boon to Zune if it somehow inherited the gaming genes of Microsoft’s already-established Xbox, especially considering how Apple has heavily marketed the iPod Touch as a portable gaming system. Microsoft will only say that later this year Zune will offer apps for Twitter and Facebook as well as 3-D games like “Project Gotham Racing: Ferrari Edition.”

The only same-capacity model in the Zune HD and iPod Touch is the 32-gigabyte, which costs $290 and $299, respectively. The Zune HD is smaller than the iPod Touch so its organic light-emitting-diode touch screen is 3.3 inches compared with the Touch’s 3.5-inch screen. The Zune fits easily in any pocket and is just 0.35-inch thick. A thin horizontal button on the face of the device takes you to the home screen, and a hidden button on the left side pulls up an on-screen menu for volume and playback controls—or just tap the screen when content is playing. It doesn’t have a speaker like the iPod Touch, so you’ll always need earbuds to hear anything that’s playing.

Quickplay is one of my favorite features on the Zune HD. It uses tiny tiles to visually represent your content in four categories: currently playing; anything pinned (or labeled with a shortcut tile) to Quickplay; a history of recently opened content; and anything that’s new to the player. This includes all of your photos, videos, music, Web pages and apps. I easily pinned AllThingsD.com, a “Saturday Night Live” video and a favorite photo to the Quickplay menu. Clever animation sends this menu to the background of the home screen or swiftly pulls it into the foreground when needed.

I rented and downloaded the movie “Girl with a Pearl Earring” and opted to pay 360 points for the HD version rather than paying 240 points for the standard-definition version. A helpful on-screen explanation described the advantages of each according to where it would be played. Movie rentals last for 14 days or 24 hours after you first press play.

Listening to music on the Zune HD is a lot of fun—and even educational. Whenever the screen goes idle while playing a song, large images of the artist and album cover fill the entire screen while text—album name, artist name, song name—scrolls across these images. With one touch, I saw a list of other albums and songs by that artist, an artist biography, related artists, and pictures of the artist. This is a lot more interesting than staring at one image on the screen, and I learned a lot of new information about musicians I’ve been listening to for years.

The newly added Web browser on the Zune HD gets the job done, but has downsides. Its on-screen keyboard for entering names of Web pages has very small keys and doesn’t use predictive typing to fix your mistakes. Some Web pages rendered normally on the browser, but a couple—like Georgetown.edu—looked normal only when I turned the Zune HD horizontally.

As with other Zunes, this Zune HD has a radio receiver and now uses HD radio for finding more stations with clearer signals. If you like a song, an on-screen button tags it for buying and downloading immediately or later.

The Zune HD is a great-looking little player, and users will especially appreciate its Quickplay menu, rich collection of artist information and mesmerizing screen. If its points system was scrapped and its Zune Marketplace was filled with more content, I’d like it better.

Edited by Walter S. Mossberg.

Write to Katherine Boehret at mossbergsolution@wsj.com

Easy Way to Log In Face Time

Katherine Boehret — Wed, 17 Jun 2009 00:20:02 +0000

Nowadays, new laptops usually come with built-in Webcams, including the ultra-small, inexpensive models known as netbooks. But many people don’t know what to do with these Webcams or how to use them for videoconferencing with other people. Some don’t even realize their computers have these tiny videocameras.

[ See post to watch video ]

This week, I tested a new videoconferencing-software program designed to help these people. It’s made especially for non-techies who simply want to use their Webcams to see someone while they’re talking to them. These people don’t want to conference several people into a call. And they especially don’t want to have to sign up for a confusing, intimidating videoconferencing service.

I used Logitech Vid by downloading it from www.logitech.com/vid. This program comes from Logitech Inc. and makes use of technology from SightSpeed, the videoconferencing-software company that Logitech acquired last fall. Vid works with Macs and Windows PCs that have built-in Webcams or those that use Webcams that plug into a computer’s USB port; it can even work if only one person has a Webcam so the person without one still sees video and hears audio from the other person.

Expiration Date for Some

If this was a free download for all, Logitech Vid would be a slam dunk for the consumer. But as of now, it is free only for people who use Logitech Webcams or the people they invite, and for people who are registered on SightSpeed or Dell Video Chat, Dell’s version of the SightSpeed service, regardless of their Webcam brand.

For everyone else, the software expires after 30 days, with no option to pay for continued use. This means Logitech misses out on the growing number of people whose laptops and desktops have built-in Webcams, but who don’t want to buy a Logitech camera just to use Vid (and shouldn’t have to). Logitech says it intends to add a payment plan for Vid.

I tested Vid with my parents, who recently bought a netbook for the kitchen but — before this column — didn’t quite know how to use its Webcam. I also tried it with tech-savvy friends who have video-chatted with me on programs like Skype, Apple’s iChat and Google Chat. Everyone had the same reaction: They liked Logitech Vid’s refreshingly clean interface and simple setup. My Mom appreciated Vid’s easy instructions, which are written in plain terms that anyone can understand.

Vid worked while I was video-chatting from one Mac to another; from a Mac to a Windows PC and vice versa; and from one Windows PC to another.

Invitations to Chat

I ran into trouble one night when Vid invitations that I sent to friends and family didn’t go through until after several attempts. Logitech says Vid was undergoing some behind-the-scenes server maintenance, which caused the glitches. (People who have trouble sending invitations like I did can alternatively direct friends to Logitech’s Web site to download the software.) And Vid didn’t work properly when I tried using it on my company-issued PC, which runs on a corporate network protected by firewalls. Logitech says Vid is targeted for consumer use, and not for sophisticated corporate environments.

Logitech Vid arranges photos of friends, along with their availability, in a visually pleasing carousel display.

People who are used to more advanced videoconferencing programs may find Vid unsatisfying. It doesn’t let friends instant message or share photos with one another, nor does it pull in buddy lists from outside videoconferencing programs. Vid isn’t designed to record conversations, host multiparty calls or take still photos during chats. Like other videoconferencing programs, slow Internet connections can occasionally cause video and audio to stutter.

But for simple video chats, Vid was a pleasure to use. If not for its 30-day expiration, I would definitely see myself chatting with my parents through this program on a regular basis. I used it to hold up three colors of dresses for my Mom so she could help me decide whether tea rose, azalea or peppermint was the best shade for my sister’s wedding (we’re leaning toward tea rose). My Dad and I had a face-to-face talk about my latest job news, and I saw a New Orleans friend and her dog, Boudreaux, appear on my computer screen almost as if they were in my house.

Smile for the Camera

Vid users invite others to chat by entering the other person’s email address. For invitees to accept an invitation, they must download the Vid software, which could be a deterrent for some. Those who do download the software and start their own Vid accounts (by just entering an email and password) appear to the original inviter in a carousel-like display of their contacts’ photographed faces.

These images are taken by the Webcam when someone sets up a Vid account, rather than allowing one to select his or her own photo from elsewhere on the computer. This is one example of Vid’s nod to simplicity and fewer choices. Likewise, the carousel of friends is organized in left-to-right alphabetical order showing those who are online followed by those offline. A simple status line below each person’s face identifies them as Unavailable, Available or Busy (already in a videoconference).

Clicking on a Pic

I called someone by clicking on their photo. The video-chat screen has four buttons that change its size, hide a small-image view of yourself, pause your video feed or end the conversation.

In a few instances, I heard a steady, high-pitched chirp and so did the person on the call with me. And we occasionally heard the echo of our own voices. Logitech said this sometimes happens when both users have open-air microphones and speakers turned up at the same time. Turning the speakers down usually solves the problem.

By August, all of Logitech’s standalone Webcams will come loaded with Vid software that starts up when the Webcam is plugged in. Now, the software is only downloadable from the Web.

Logitech Vid isn’t fancy, but it works well and presents its users with a satisfying experience so they can concentrate on enjoying their conversations. But it is a shame that Logitech doesn’t offer a payment plan for people who don’t use Logitech Webcams. If it did, Vid could help many people appreciate the Webcams they might never have otherwise used.

Edited By Walter S. Mossberg

Email us at mossbergsolution@wsj.com. Find this and other columns and videos online free at the All Things Digital Web site: http://solution.allthingsd.com

Apple's Updates for the iPhone and iPod Touch

Katherine Boehret — Wed, 23 Jan 2008 23:59:00 +0000

Next month Apple Inc. will officially unlock its famed iPhone, allowing outsiders to create software programs for this gadget and the similar iPod touch. But last week the company gave its own software developers another shot before handing over the keys, announcing updates for both the iPhone and iPod touch. These updates outfit each device with a handful of new features, enable more customization and nudge the iPod touch a little closer to the iPhone.

Owners of the $399 iPhone can get a free update, but those with the $299 (8 gigabyte) or $399 (16 gigabyte) iPod touch must pay $20 for their update because Apple tracks revenues differently for iPhones compared with its iPods.

Updates for the iPhone and iPod touch add Web bookmarks to the home screen and a redesigned Maps application that displays a user’s current location.

This week, I’ve been using an iPhone and iPod touch with these updates, and I must say that both devices are much more useful and fun with these improvements. Web clips, or browser bookmarks that take the form of icons on the home screen, give these gadgets a new sense of instant gratification because they direct users to specific Web pages seconds after the device turns on. These little icons can be labeled and moved around, letting you group favorite Web sites on one screen, games on another screen, saved Web research on a third screen and so on.

Getting Synched

Both devices can be updated by synching with iTunes; the iPhone does so automatically and the iPod touch updates only if the owner buys this upgrade through the iTunes Store. New iPod touches include the updated software free.

New to both devices is a redesigned Maps application that, at the touch of a button, displays a user’s current location in an on-screen map — without using Global Positioning Systems. Other non-GPS devices currently do this, but they depend solely on cellphone towers to determine your spot. The iPhone uses both cellphone towers and nearby Wi-Fi hot spots to find your location; the touch uses only the Wi-Fi method.

The iPod touch also now has the same stellar Mail program that is found in the iPhone, a real plus for owners who have been curious about mobile email but weren’t necessarily ready to plunge into a BlackBerry or iPhone, or don’t want to pay for a monthly data plan.

Both devices can store numerous Web clips on up to nine different home screens, each of which has room for 16 icons. A handful of permanent applications appear by default on the main home screen, but these can be shuffled around. Along with Maps and Mail, applications for Stocks, Weather and Notes were also added to the iPod touch.

Multi-touch technology only improves these new features. For example, home screens are easily navigated by flicking a finger horizontally to get from one to the next. Holding a finger on any Web clip causes all of them to jiggle like tiny pieces of digital Jell-O, waiting for you to either delete or drag them around wherever you would like them to stay. Pressing the Home key cements the icons in place.

Trouble Finding Home

But these updates left room for improvement. Maps had trouble on both my iPod touch and iPhone when I asked it to find me in my home in Washington, D.C., and in my office near the White House — the former test circled a 30-block radius while the latter marked me four blocks away. Tests in other locations worked well, and clever “Drop Pin” tools helped me mark and label specific places. But I wouldn’t rely on this feature if I was completely lost and hoping the iPhone or iPod would tell me where I was.

And though I was excited to have email on my iPod touch, this device lacks a speaker and vibrating capabilities, so it can’t chime or buzz to signal newly received email. Because of this, the touch wouldn’t work for me as a serious, everyday tool like the BlackBerry and iPhone.

The free update for the iPhone lets you text message multiple people simultaneously, something the most basic cellphones have been doing for years. But individual responses to these mass texts can’t be seen in the same thread of conversation as that which you started; instead, they generate new text message threads.

On the iPhone and iPod touch, the Maps application now shows hybrid views that combine satellite maps with labeled street names, which are helpful.

The iPod touch is a testament to what can be done on a mobile device without a cellphone carrier’s help. By tapping into Wi-Fi hot spots, which are almost everywhere, I easily checked email, stocks and weather. I had a little more trouble using the Maps application with Wi-Fi because I was more often checking my location while on-the-go in a car or walking.

Collecting Web Clips

I had fun populating the many screens of my iPod touch and iPhone with new Web clips. These are easily added by hitting a “+” symbol at the bottom of any Web page, naming the Web clip and watching it appear on a home screen, often with a colorful accompanying icon like that for AllThingsD.com.

Snapshots of a Web page can be captured and saved in a Web clip by zooming in on a certain section of a page and saving that specific view. This proved helpful when I needed to quickly glance at the Georgetown basketball schedule a few times in one day.

Web applications can be found at www.apple.com/webapps. A game called Ditto involves repeating a pattern on blue, yellow, red and green squares using the touch screen — a digital version of the Simon handheld game. Memory, the old card game, is updated with animated animals on cards. FlyTunes lets users listen to customizable channels from Internet radio, while an app called Floort presents an opinionated topic and asks people to vote on whether they agree or disagree. Even simple Web apps were useful, such as one that turns the screen into a virtual ruler with inches on one side and centimeters on the other.

But it’s good to keep in mind that these are Web applications, and are useless without the Web and/or an AT&T connection.

All in all, Apple’s software updates for the iPhone and iPod touch are exciting, especially because they make home screens much more useful and individualistic. These tiny devices continue to become truly mobile computers.

Email mossbergsolution@wsj.com.

A Home Base for iPod Hits

Katherine Boehret — Wed, 16 Jan 2008 00:01:00 +0000

(See Corrections & Amplifications item below.)

Next time you get comfortable on the couch, remember that you’re relaxing in the consumer electronics battleground: the living room. Major tech companies are pouring resources into products they hope you’ll use to remotely receive your computer’s content — namely videos, music and photos — in a more comfortable place.

But while some of these complex solutions are still struggling to catch on, digital music marched steadily into the land of recliners long ago. IPods naturally plug into home stereos, multiplying music collections and bringing playlists to parties. And an industry of devices sprouted up specifically for playing iPods and other music players to a crowd.

This week, I tested a new version of one of these dock systems that specializes in wirelessly distributing music via small, cube-shaped speakers that can be spread throughout your house: the $300 Evolve speaker system from Griffin Technology Inc. (http://evolvespeakers.com). This setup offers a straightforward and stylish solution, delivering what I consider good quality sound.

Griffin Technology’s $299.99 Evolve is an affordable wireless speaker system.

Griffin’s attempt at claiming valuable real estate in the living room pits it against Sonos Inc., a high-end competitor that is already well-established in the wireless-music arena. Sonos sends digital tunes from your computers to up to 32 rooms using an attractive remote with a full-color screen. But this system starts at $1,000, not including speakers, and its computer-related set-up might intimidate potential buyers.

Closer competitors to Griffin’s Evolve can be found in Brookstone and Hammacher Schlemmer catalogs, where similar wireless speaker systems for the iPod are sold for $150 (on sale) and $400, respectively. Brookstone’s set-up includes small, spherical wireless speakers and Hammacher’s uses bulkier, rectangular-shaped wireless speakers with visible antenna.

I tested the Evolve system using my iPod touch and a first generation iPod nano bought in 2005. Both devices worked with the system, and the Evolve speakers connected wirelessly to the base station from up to 150 feet away on the digital 900MHz spectrum, which doesn’t interfere with Wi-Fi and works through walls and floors. Two speakers come with the system, each carrying a charge of 10 hours according to Griffin, though I got 11 in my tests.

Evolve has some downsides. While it’s great to know that its speakers work 150 feet away from the base station and iPod, they can only be controlled by the base station or by a remote control in view of the base station. So, if you and the speakers are in a room without the base station, you can’t see any information about the song that’s playing, nor can you adjust the volume. Each speaker does have its own power button.

And when I switched from my iPod touch to the iPod nano, the Evolve remote stopped working, and I couldn’t get the remote to work with my iPod touch again. Griffin acknowledged a bug that occurs with speaker systems when an iPod isn’t up to date with the latest firmware, which it wasn’t, and assured me that updating the device, unplugging and re-plugging the Evolve would fix the issue. These fixes didn’t help, nor did repairing the remote, and there wasn’t time for Griffin to send a new remote. I continued to use Evolve without the remote, but hope that other units won’t operate like mine.

Griffin’s Evolve base station seems to hover just inches off the ground and is made of a brushed aluminum. Left to right, it measures about 16 inches, and an iPod dock and three buttons mark the center of the base station. Two squat antenna stand behind this dock, and square wells on the left and right give the speakers a place to rest while charging. These wire-free charging wells are designed with overcharge/undercharge protection, so each speaker’s battery isn’t harmed by resting on the base station for a long period of time.

When the remote was working with my iPod touch, I navigated through songs from across the room, pausing and adjusting volume. I easily carried the speakers into my kitchen using handles built into the back of these cubes, and my roommate enjoyed listening to Amy Winehouse in stereo while she made dinner. But during the actual dinner, when we wanted to turn the volume down, we had to walk back to the living room where the base station was located while calling down the hall to one another to find out if the sound was low enough.

Hidden indicator lights in each speaker tell whether they’re charged or not; orange signifies a charge is needed, while green means you’re in the clear. A switch on the base station changes the speaker sound from mono (useful when listening to audio books) to stereo. Each speaker contains built-in technology that assigns it to automatically know if it’s right or left. To conserve battery, a speaker that’s turned on but isn’t playing music will turn off after 60 minutes.

I kept my speakers on for 11 hours straight before they pooped out, moving them to different floors and as far from the base station as possible — the signal stayed strong. In just two hours, the pair was recharged. I kept the volume pretty low for at least half the time my speakers were on, and Griffin says lower volumes conserve battery, and vice versa. I listened to all sorts of music, including hip-hop, jazz, country, rock and classical. I’m no audiophile, but to my ear, the Evolve handled each genre with aplomb.

All iPods (even the iPhone) work with Griffin’s Evolve, and this gadget will also work when connected to other MP3 players, stereos, TVs, and CD players, which could come in handy. In early March, Griffin will sell add-on speakers for $99 each with separate charging plates for $30 apiece; $200 bundles will include two speakers and two charging plates. There’s no limit to the number of speakers that you can add to a system.

Though Griffin’s Evolve lacks some of the luxuries that high-end systems have, it solves a problem with minimal effort on the user’s part, and looks good while doing it. If you don’t mind returning to the base station to make adjustments, and if your remote doesn’t stop working, you’ll enjoy this sleek and functional device.

Email mossbergsolution@wsj.com

Corrections & Amplifications:

Griffin Technology Inc.’s Evolve wireless sound system uses a remote that can control certain functions of the iPod, even when it is out of sight of the base station. This column erroneously implies that the remote must be in view of the system to work.