To clear things up, I’ve put together a basic Twitter guide that explains how to use it, Twitter lingo, privacy options, mobile applications that can be used with the service and problems that it has. Let’s get started.

Twitter limits social-networking updates to 140 characters or less. The service is surprisingly useful, but leaves room for improvement.

What is it? In short, Twitter is a free social-networking tool that keeps people connected with one another and with sources of information. Twitter users submit updates about whatever they’re currently doing, and these updates cannot exceed 140 text-based characters.

Lingo: Twitter is the name of the service. The term twittering describes the activity of updating a Twitter account. A tweet is an individual Twitter update. Twitterers are people who use the service.

Followers, not Friends: Social-networking sites like Facebook and MySpace use the term “friend” to refer to people who are connected with one another, but Twitterers can simply follow one another’s messages by finding a person’s username and selecting a “Follow” option. This alerts the person that you’re following them, and they can reciprocally choose to follow you, or not.

Why use it? While some people primarily use Twitter to post updates about their activities or comments on the news, I use the service more as a follower, allowing me to see quick snippets of news as it occurs. Most tweets are written by real people, while others, such as updates from news organizations that you’ve selected, are automatically generated. Many tweets include the addresses of Web sites with relevant articles that tell readers more on a topic.

Where is it? Twitter works on your Web browser at Twitter.com, where user updates appear in a simple list form as they are submitted. After you’ve signed up and started following other people, those people’s updates, or tweets, will appear when you log onto Twitter.com using a username and password.

Twitter also works on mobile phones, where the 140-character limit allows messages to be sent and received via SMS text messaging. Tweets can also be sent and received via email. Users with smartphones like BlackBerrys or iPhones can use one of the many popular mobile applications for accessing Twitter, which offer much richer options than simple SMS does; I’ll get into these later.

Privacy: Unlike other social-networking sites such as Facebook, Twitter isn’t focused on holding and sharing personal information about its members. Indeed, the service operates with a majority (80%, according to the company) of users opting to keep their updates public, that is, follow-able by anyone, without permission. This openness encourages people to follow one another or to see who others are already following, and then follow the same people.

However, users can opt to protect their updates, meaning they must grant permission for others to follow them. If you’d like to sign up for Twitter, but aren’t comfortable putting your first and/or last name on the site, you don’t have to; instead, just tell others your username.

Twitter Page Personalization: Each user has a Twitter page showing all of his or her updates, or tweets. (Mine is twitter.com/kabster728, and you can follow me.) This page also shows the number of people a user follows, how many people follow her and how many total updates she has posted.

Twitterers can customize their Twitter page by uploading a photo to be used as the background. The icon representing each user can also be personalized, and this is important because it appears beside that person’s tweets on Twitter.com, where followers recognize and appreciate its familiarity. Some people, including me, use pictures of themselves as their icons, while others use random shots.

Apps/Clients: Twitter works on any browser, and will also work on a mobile browser. If you have a mobile device like the BlackBerry or iPhone, you can jazz up the experience by downloading a third-party app like TwitterFon, TwitterBerry, Tweetie or Twitteriffic. Twittervision, another mobile app, plots points on maps to show where tweets originated. Desktop clients also abound, including Twhirl and TweetDeck. Twitterfeed will set your blog to automatically post content to Twitter.

@Replies, Direct Messages: Each tweet that appears in your Twitter feed can be replied to using a shortcut arrow that appears beside the tweet, and these responses to tweets are called @Replies. So if JoeSchmo tweets to say he saw the new James Bond movie and hated it, you can reply to this with a tweet of your own that says, “@JoeSchmo I still adore Daniel Craig.” These @Replies appear for everyone to see, and must start with @ plus the username of whomever you’re responding to.

Direct Messages differ from @Replies because they can be sent only between people who are following one another. These messages aren’t posted publicly. They appear on your Twitter.com page in a right-side section labeled Direct Messages and will also be sent to your mobile device if you have one registered with Twitter.

Favorites: If you read a tweet that you really like, you can save it as a favorite by selecting a small star beside the tweet, thus adding it to a Favorites section on your homepage. Anyone can see anyone else’s Favorites, regardless of whether or not they’re following one another.

Problems: Twitter’s bare-bones approach gets to the point quickly, displaying tweets in a simple, quick-read format. But the site is lacking in many areas. It used to enable searching for people on Twitter, but that capability is currently down. Now, to search for friends on Twitter, you must upload your email contacts from a Web-based mail service. The company says it plans to have people-search working again by the end of the year. Meanwhile, search.twitter.com enables keyword or location searches.

Twitter lacks the ability to sort tweets according to what the user wants. If I just want to see tweets from real people and not those that are automatically generated, I’m out of luck. Same goes if I want to keep certain friends’ tweets in a prominent place on my homepage; Twitter has no way of doing this.

Twitter users aren’t notified when someone responds to their tweet with an @Reply. I recently happened to look at @Replies on my Twitter homepage and found three from people who follow me (I don’t follow them).

If you’re adding a Web address to a tweet and the characters in the URL take up too much space, Twitter will automatically use TinyURL behind the scenes to shrink your long link into a shorter one when you post your tweet. But this works only if you have enough remaining characters in your tweet to fit the long version of your link. A built-in TinyURL converter on the page would help immensely.

Twitter says it’s working to make @Replies more effective. It also says it plans to do more with filtering and sorting, so that the Twitter interface is more useful. In the meantime, Twitter does a good job of giving people simplified news about others and the world around them. If you’re often in a rush, Twitter can be a great resource for fast information.

Edited by Walter S. Mossberg

• Email us at mossbergsolution@wsj.com. Find this and other columns and videos online free at the All Things Digital Web site: http://walt.allthingsd.com

The $300 (with two-year contract) Bold doesn’t pose as RIM’s real iPhone competitor; that distinction will fall to the touch-screen BlackBerry Storm due out later this month. Instead, the Bold serves as an upgraded version of the company’s BlackBerry 8800 series devices. These models are popular with corporations because they focus most on functionality over style. As a result, they tend to be a bit on the large side — especially compared with the BlackBerry Curve or BlackBerry Pearl.

I’ve been using the Bold for the past couple of weeks, both in New York City and in Washington, D.C., and had almost no trouble doing email and Web browsing with its 3G network connection and Wi-Fi capability. I admit that I didn’t use it much as a phone, mostly because its bulky size made it awkward to hold to my ear while chatting.

On the plus side, the BlackBerry Bold has a bright, beautiful screen and one of the most comfortable keyboards I’ve used on a mobile device. Behind the scenes, it has a speedy processor that handles email, Web browsing and video playback with ease. The Bold’s 2.66-inch screen is the largest yet on a BlackBerry.

But the Bold reminded me of my grandparents’ new Buick: handsomely polished and luxuriously comfortable, with plenty of extra bells and whistles. As much as I like the plush feel of this ride, it can feel as big as a boat when I need to park or navigate narrow city streets. Likewise, the Bold’s large size affords mobile extravagances like a keyboard I could use without looking down and a leatherette-covered back panel. But when tossed in a bag or even held in my hand, the BlackBerry Bold simply feels too heavy and too big.

Blackberry Bold

Short Memory

Furthermore, this device’s $300 price is steep considering it comes with only one gigabyte of memory, and a memory-card slot for expanding that should you choose to do so. By comparison, Apple’s (AAPL) smallest $199 iPhone comes with eight gigabytes of memory.

The Bold’s battery lasted for me just over a day after being fully charged. RIM says a full charge will last for four and a half hours of talk time and about 13.5 days of standby. The BlackBerry 8820, by comparison, lasts a bit longer: five hours of talk time and 22 days of standby.

But the Bold’s brighter screen and faster network allow it to do things that were slow and stuttering in previous models, such as quickly loading and watching YouTube clips on the device’s browser.

Icons on the Bold’s main menu look like pale white versions of the colorful, cartoon-like icons found on previous BlackBerrys; perhaps these more-staid icons were added to make the device look more sophisticated. The Bold’s edges are distinguished with silver chrome, and buttons abound on all sides: a volume rocker on the right edge, customizable convenience keys on the right and left sides, a microSD card slot on the left, a mute button on the top edge and a one-touch button on the bottom that releases the entire back panel.

The Bold’s leatherette-covered back panel gave the device a richer feel — a far cry from the flimsy plastic back on my BlackBerry Curve that falls off if I drop it. This black leatherette back can be swapped out for other colors like blue, red, slate and brown, which can be bought at ShopBlackBerry.com.

This BlackBerry’s Web browser uses an on-screen magnifying-glass icon to remind users that they can zoom in to more easily read Web pages. Google’s G1 device uses a similar magnifying glass. The Bold’s Menu button (to the left of the trackball) offers a helpful way to browse using the Go To command. This command opens a screen with a blank address bar; a search box that can be set to use Google (GOOG), Wikipedia or Dictionary.com; and a list of bookmarks and recent history.

Roomy Keyboard

Emailing on the BlackBerry Bold was a breeze. I grew so fond of its keyboard design — made with flat, roomy keys and silver “frets,” or dividing lines, that separate each row — that I found myself touch typing without looking down after only three days of use.

RIM says that each key has a subtle high point on it that makes typing more comfortable, and I agreed, rarely typing an incorrect keystroke. Attachments opened in a blink, and DataViz Inc.’s Word To Go, Sheet To Go and Slideshow To Go make it simple to open and edit Microsoft Word, Excel and PowerPoint documents.

As the presidential election approached, friends often emailed links to videos or Web sites with information about the latest news. On my BlackBerry Curve, I rarely even bother trying to open these links because that device’s EDGE connection is so slow. But the Bold opened Web addresses and videos with no problem, whether I was on AT&T’s 3G network or Wi-Fi in my home or office.

A pre-installed AT&T (T) application called CV, which stands for Cellular Video, holds a selection of clips from sources like CNN, ESPN and ABC as well as full episodes of TV shows (I watched a good portion of “30 Rock”). Categories at the bottom of the CV menu screen combine videos into groups like Most Watched, Entertainment and HBO Mobile, which costs $5 a month extra.

Driving Directions

While you’re driving, AT&T Navigator, by TeleNav, makes use of the Bold’s big, bright screen by flashing clear turn-by-turn directions on the device as you go.

I found the BlackBerry Bold to be a huge asset for on-the-go productivity, and some users won’t mind this mobile device’s large build and higher price because of its luxuriously comfortable features.

If you’re thinking of upgrading your BlackBerry to get a faster experience, and don’t want to wait to try the BlackBerry Storm’s touch screen later this month, the Bold is definitely worth a look.

– Edited by Walter S. Mossberg

• Email us at mossbergsolution@wsj.com. Find this and other columns and videos online free at the All Things Digital Web site: http://walt.allthingsd.com

]]> http://solution.allthingsd.com/20081104/blackberry-bold-is-big-bulky-and-beautiful/feed/ 0 http://solution.allthingsd.com/20081007/phone-headset-curbs-sounds-of-the-city/ http://solution.allthingsd.com/20081007/phone-headset-curbs-sounds-of-the-city/#comments Tue, 07 Oct 2008 23:30:02 +0000 Katherine Boehret http://solution.allthingsd.com/20081007/phone-headset-curbs-sounds-of-the-city/ Wireless headsets can be a real boon to mobile-phone users, especially for chatty folks who often have their hands full. In recent years, these headsets have bolstered their noise-canceling technology, making it easier to conduct conversations even while walking on noisy city streets.

Today, Motorola (MOT) is unveiling its $100 Motopure H15 Universal Bluetooth Headset. It’s available from Verizon’s (VZ) stores and Web site, and I’ve been testing it.

While focusing on the new Motopure H15, I also took another look at two noise-canceling headsets we reviewed in May — the $130 Jawbone from Aliph Inc. and the $120 Plantronics (PLT) Discovery 925. I made calls on the three headsets while standing beside a construction crew’s loud generator in busy downtown Washington, D.C., and, in a separate test, running my hairdryer on high in the background.

In both of these loud scenarios, the results favored the Motopure over the Jawbone and Plantronics Discovery. Of the three, the Plantronics headset allowed the most background noise through and made it difficult for people to hear my voice. The Jawbone was much better than the Plantronics headset, but not as good as the Motopure, which dimmed loud background noise to a faint hum and seemed to amp up the volume of my own voice. I called various people and even left myself voicemails so I could hear the differences.

More Microphones

The Motopure H15 uses two microphones, while the Jawbone uses two microphones and one modified microphone that works as a voice-activity sensor. The Plantronics headset uses one microphone. Motorola says one of its microphones hears the user’s voice, the other picks up background noise and a technology called CrystalTalk works to filter that noise out.

In my Motopure testing, I saw at work technology that Motorola says is meant to automatically adjust the headset volume as noises increase or decrease in the background. And at no point during my tests with the headset did friends on the other end of the line notice any odd echoing or fading volume in my voice, as with some headsets.

Snug Fit

Unlike the Jawbone, which — as its name reflects — works by touching bones in the face to eliminate excess noise, the Motopure H15 never touches one’s face. In fact, Motorola cites this as an advantage over the Jawbone because it doesn’t need to touch a user’s face to work. Motorola’s headset fits using a loop of clear plastic that wraps snuggly around the ear, along with an in-ear piece, though it took me a little while to figure out which of its five earbuds fit best.

And unlike the Plantronics headset, which has a larger, triangular-shaped boom, the Motopure has a tiny boom that folds away when not in use. Users receive calls by simply folding the boom down, which instantly turns the headset on and connects to calls. When the boom is closed, the headset turns off to save battery. I liked the finality of closing the boom and knowing my headset was definitely off whenever I put it in my purse. And in its tucked-in position, the Motopure H15 is petite and portable.

But if you’re wearing this headset on your ear, opening and closing the boom is almost impossible. Motorola recommends using the boom as you would a clamshell cellphone: Answer calls by opening the boom before donning the earpiece and end calls by removing the earpiece and closing the boom.

Of course, many users will want to keep the device in their ear for an extended period, rather than fishing for it when a call comes in. For them, the awkwardness of the boom switch may be a problem. They can still keep the Motopure on with the boom opened, receiving and ending calls at any time by simply pressing the large Call button. In this state, the handset is in standby mode rather than off — the same as most Bluetooth headsets waiting for calls.

One Headset, Two Phones

A plus of the Motopure is its ability to simultaneously pair with two phones, such as a personal cellphone and a work smartphone. Incoming calls to both lines are represented by different colored lights on the headset. But as soon as a call with one phone begins, the Bluetooth link to the second phone is disconnected.

The Plantronics headset also has dual-phone pairing capability, but the Jawbone doesn’t.

According to Motorola, the Motopure’s battery lasts for about 4.5 hours of talk time. The Jawbone’s battery lasts four hours; the Plantronics headset, five hours. In standby, Motopure and the Plantronics Discovery last for about seven days; Jawbone lasts for eight. Pressing and holding the Motopure’s up and down volume buttons spurs an indicator light to glow red, yellow or green to represent battery strength.

I liked the Motopure’s sturdy charging stand, which doubles as a holder for the headset. Though this desktop charger isn’t available today from Verizon, it will be available later this month from other carriers and retailers in a $130 bundle with the headset.

More Colors Later

Today, the Motopure is available in a slate color, but it will be available in black later this month and other colors are tentatively planned for November. The Jawbone and the Plantronics headset are each available in three colors, and Jawbone will release blue and pink headsets later this month.

Overall, the Motopure H15’s noise cancellation worked the best out of these three headsets, and its tiny build and fold-up boom make it a helpful tool for consumers who want quiet conversations no matter where they are.

Write to Katherine Boehret at mossbergsolution@wsj.com

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