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	<title>The Mossberg Solution &#187; laptop</title>
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		<title>A Program That Makes Your Inbox Less Scary</title>
		<link>http://solution.allthingsd.com/20090908/a-program-that-makes-your-inbox-less-scary/</link>
		<comments>http://solution.allthingsd.com/20090908/a-program-that-makes-your-inbox-less-scary/#comments</comments>
		<pubDate>Wed, 09 Sep 2009 04:02:03 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090908/a-program-that-makes-your-inbox-less-scary/</guid>
		<description><![CDATA[Postbox, a program that sorts through your email and detects its contents, is a good option for someone who wants a fast search option built into email, writes Katherine Boehret.]]></description>
			<content:encoded><![CDATA[<p>For many people, email is the main way they communicate with friends, co-workers and family members. It contains bills, class assignments, trip itineraries, photos and love notes. But as much as it gets used every day, the software that we utilize to read and sort our email isn&#8217;t as clever or time-saving as it could be.</p>
<p>This week I tested Postbox 1.0, a program designed to handle your email in a smart, helpful manner. Starting Wednesday, this program is available at <a href="http://www.postbox-inc.com/">www.Postbox-Inc.com</a>. Postbox sorts through your email and detects its contents so you can see Web links, photos, contacts and other items themselves with one button click—whether Microsoft Word (MSFT) documents, PDFs or spreadsheets—without digging through messages. Since its inbox is constantly being indexed, all search queries return near-instant results.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/EK-AF027_MOSSBE_G_20090908171033.jpg" rel="lightbox" title="MOSSBERG"><img src="http://online.wsj.com/public/resources/images/EK-AF027_MOSSBE_G_20090908171033.jpg" width="360" height="240" style="float: none;" alt="MOSSBERG" /></a><br />
<br />
Postbox uses an Inspector Pane on the right side of each email to extract and display elements like images, attachments and contact information.</div>
<p>Postbox&#8217;s founders come from Mozilla Corp., maker of the popular Firefox browser, so Postbox is based on Mozilla technology and its security standards. Email is indexed locally on your computer, so none of it is sent back across the Web to Postbox. It uses Content Tabs (tabs are another feature borrowed from Firefox) to help visually organize folders, messages and content extracted from those messages. It displays the most important elements of each message in a right-side panel. Received emails can even be edited so they aren&#8217;t sitting in your inbox with subject lines like, &#8220;Fw: Re: Re: Sept.&#8221; Instead, you can rewrite the subject to something like &#8220;Flight times.&#8221;</p>
<p>But this program isn&#8217;t free like Gmail, Hotmail or other Web-based email programs, nor does it come preloaded on a computer the way Apple Mail (AAPL) is on every Mac. Users can try Postbox for a free 30-day trial period after which each license costs $40, allowing one person to use their license on multiple computers (i.e. at work, at home, on a laptop). For another $20, a Family Pack option will give up to five family members use of Postbox. An additional $25 buys a Lifetime Upgrades plan that entitles you to receive free of charge any major version of Postbox that&#8217;s released; other nonmajor releases are free upgrades.</p>
<p>I used Postbox on a Mac and a Windows Vista computer, filling it up with thousands of emails from Gmail, Hotmail and .Mac accounts. It didn&#8217;t run properly on my company-issued computer, which is plugged into a network firewall. Postbox says it supports open protocols like IMPAP, POP and SMTP, and that it would work with Microsoft Exchange if Exchange were set to use those open protocols.</p>
<p>For all of Postbox&#8217;s terrific features, it can be hard to suddenly see your email in a different way since most of our email programs haven&#8217;t changed much in years. Outlook, for example, has plenty of hidden features that many people never learn how to use. Postbox seems to know how slow users are to adapt to change and so it reveals many of its features whenever it gets the chance.</p>
<p>For example, Postbox pops up an alert that shows you how to connect this email program to Facebook and Twitter so that you can post status updates or tweets without leaving your email. These connections also let Postbox try to pull one representative photo for each of your email contacts by matching a name in an email with someone&#8217;s Facebook or Twitter name—if you follow the person. It also uses photos assigned to contacts in the Mac OS X address book, which is used by Apple Mail.</p>
<p>Or take a feature in Postbox called Topics. This is a way of auto-organizing messages into different groups after you label them as being part of a certain topic, say &#8220;Mom&#8217;s Birthday.&#8221; All messages in an email conversation are grouped into &#8220;Mom&#8217;s Birthday,&#8221; as are any future responses to the same conversation. Postbox gives you three ways to label an email conversation as being part of a certain topic: from the toolbar, using a Topics button in the message header or by pressing &#8220;T&#8221; from within a message. You can also select a topic as you&#8217;re composing an email, pre-sorting that conversation into a designated topic.</p>
<p>Not everyone will like Topics because, however helpful the feature is, it makes the user do more work when he or she just want to get through a huge pile of unread emails. Labeling each email with a certain topic doesn&#8217;t take long, but it&#8217;s still an extra step. I would like Postbox to create automatic topics for sorting emails. For example, I recently sent and received at least 50 emails related to rescheduling tennis matches. Even though all the messages had the word &#8220;tennis&#8221; in them, not all of them were related to the same email, so they wouldn&#8217;t sort into the topic I created, &#8220;Tennis Make-Up.&#8221; Postbox says it has considered automatic options like these and may try to incorporate something similar in future versions of the product.</p>
<p>If my 30-day trial ran out tomorrow, I&#8217;d miss Postbox&#8217;s Inspector Bar the most. This feature works like a filter, instantly sucking out the most important parts in each email—including messages, attachments, images or links—and displaying them in a blue, right-side panel.</p>
<p>Another useful tool in Postbox is the Compose Sidebar. This also appears as a right-side panel but it shows up when someone is writing an email. This panel can display attachments, images, links or contacts found in all emails so you can simply drag and drop that item into your email as you&#8217;re composing it. This took me a while to get comfortable using because I&#8217;m so used to hunting through emails for things that I need to find. But once it became a habit, I found myself using the Compose Sidebar often.</p>
<p>If you have Postbox running in the background and you get an email, small notifications appear in the bottom left of your screen telling you which email account received the message and who sent it.</p>
<p>In the Content Tabs, which fill up with all attachments, images, links or contacts found in your indexed email, a feature called the Action Bar lets you save, send, or instantly glance at a document. This saves you from opening each email and its attachment, a process that sometimes requires opening a slow-to-open program to see the document. A slider in this Action Bar lets you adjust the size of images from small to large.</p>
<p>Postbox shines a unique light on email and the way we work with it every day. Not all of its features will come naturally for long-time users of the same email program. But for someone who wants a fast search option built into email, Postbox is a winner.</p>
<p class="tagline">Edited by Walter S. Mossberg.</p>
<p class="tagline">Email <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
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		<title>A BlackBerry Priced Right For Newcomers</title>
		<link>http://solution.allthingsd.com/20090812/a-blackberry-priced-right-for-newcomers/</link>
		<comments>http://solution.allthingsd.com/20090812/a-blackberry-priced-right-for-newcomers/#comments</comments>
		<pubDate>Wed, 12 Aug 2009 07:52:03 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Apple]]></category>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090812/a-blackberry-priced-right-for-newcomers-2/</guid>
		<description><![CDATA[A new BlackBerry costs less than any other BlackBerry did at launch—that is, if you buy it at the right place.]]></description>
			<content:encoded><![CDATA[<p>Web browsing and email have comfortably migrated to mobile handhelds like the iPhone, BlackBerry and Palm (PALM) Pre. But many of these gadgets still cost a lot compared with cellphones that come free with renewed two-year contracts. </p>
<p>This week, I tested a new BlackBerry that costs less than any other BlackBerry did at launch—that is, if you buy it at the right place. Research in Motion&#8217;s (RIMM) BlackBerry Curve 8520 costs just $49 at Wal-Mart (WMT)—or $130 if you buy it at T-Mobile. Both prices are with two-year T-Mobile contracts.</p>
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<p>The BlackBerry Curve has been one of the company&#8217;s most popular models. All iterations of the Curve combine a full QWERTY keyboard with a sleeker, more stylish look than bigger BlackBerry models like the Bold. And Curves typically cost less than their larger counterparts. In February, RIM refreshed its Curve brand for the first time in over two years with the 8900. This model was a real upgrade for Curve users, thanks to a brighter screen, faster performance and flatter keys that were easier to press. But six months later, it still costs as much as $199 (after rebate)—a steep asking price considering how some older 8300-series Curves are offered for around $50 with two-year contracts.</p>
<p>This newest $49 Curve 8520 lowers that price barrier. Its monthly T-Mobile service plans are also relatively inexpensive, starting at $55 for voice and data (not including MMS or SMS messaging). </p>
<p>It has two features never before seen on a BlackBerry. First, in place of a trackball or scroll wheel, this Curve uses a trackpad—a mini version of those used for mouse navigation on laptops.  </p>
<p>Second, it has designated physical buttons for playing, pausing and skipping ahead or back within media like videos and music. These rubbery buttons are built into the top edge of the BlackBerry.</p>
<p>I like the look of the Curve 8520—especially how the surface covering its screen extends down to the trackpad and its four surrounding buttons, giving it a smooth facade. It comes in two colors, black and frost (I used the black). Its low price, alone, will be enough to draw customers.  </p>
<p>But something about the way its keyboard and navigational keys worked felt cheap. Letter keys felt light and hollow while the Send, Menu, Escape and End keys around the trackpad clicked as I touched them.</p>
<p>The specifications of this BlackBerry tell the tale more specifically. Its 320&#215;240 pixel screen looks faded next to that of the Curve 8900, which is 480&#215;360. The blinking red indicator light at the top front corner of all BlackBerrys is a barely noticeable dot on this device. </p>
<p>And its camera is only two megapixels, not 3.2 megapixels like on the 8900, and is the first on a BlackBerry not to have a built-in flash. Also, it doesn&#8217;t run on the fast 3G network, though it uses Wi-Fi and automatically connects to trusted networks when in range of them. </p>
<p>First-time smartphone owners may not notice or care about these small details, but veteran BlackBerry users will pick up on them right away.</p>
<p>The Curve 8520 incorporates useful physical features found on previous models like right- and left-side convenience keys that work as handy shortcuts. It comes with a 1-gigabyte microSD memory card so users don&#8217;t have to buy their own before loading this device with photos, music and videos. </p>
<p>A strip of rubber runs around the Curve&#8217;s edge, covering up and smoothing over its convenience keys and volume buttons. This rugged addition isn&#8217;t visible from the front of the BlackBerry and it will probably go a long way in preventing nicks and dings. The word &#8220;Curve&#8221; is imprinted on the back of the BlackBerry, proudly branding this model.</p>
<p>The navigational trackpad is a cinch to use and moves the cursor up, down, right and left with very little effort. To select, one needs only to press in on the trackpad just as with the  trackball. Unlike the trackball, which rolls in place and can get stuck once in a great while, the trackpad doesn&#8217;t have any moving parts.</p>
<p>The physical media keys on the Curve 8520&#8217;s top edge work to instantly start playing media from any screen, like a music video that I watched. If you were to use your BlackBerry as your sole portable media player, these would be more valuable. And their position on the top of the Curve makes them easy to reach if the device is in a pocket or purse. </p>
<p>In my everyday usage scenarios, I usually forgot about these shortcut buttons and just used the trackpad to find and select a track or video for playing.  </p>
<p>BlackBerry&#8217;s App World store for applications that users can load onto the device still only offers 2,000 apps, compared to Apple&#8217;s (AAPL) 65,000. This means that for now, this new Curve can&#8217;t be enhanced with as many outside programs, which is a real downside.  And if you do download a lot of apps, or music or videos or photos, you may have to get a bigger memory card.</p>
<p>The Curve 8520 isn&#8217;t made for BlackBerry fanatics. But it&#8217;s a good entry-level BlackBerry for users who still haven&#8217;t let go of their basic cellphones. At Wal-Mart&#8217;s $49 price, it&#8217;s hard to beat.  </p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/OB-EF761_Mossbe_NS_20090811225653.jpg" rel="lightbox" title="Mossberg-Bberry"><img src="http://online.wsj.com/public/resources/images/OB-EF761_Mossbe_NS_20090811225653.jpg" width="360" height="454" style="float: none;" alt="Mossberg-Bberry" /></a>
</div>
<p class="tagline">Edited by Walter S. Mossberg</p>
<p><strong>Write to </strong> Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
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		<title>Easy Way to Log In Face Time</title>
		<link>http://solution.allthingsd.com/20090616/easy-way-to-log-in-face-time/</link>
		<comments>http://solution.allthingsd.com/20090616/easy-way-to-log-in-face-time/#comments</comments>
		<pubDate>Wed, 17 Jun 2009 00:20:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<description><![CDATA[Logitech Vid aims to help non-techies who simply want to use their Webcams to see someone while they're talking, without any fancy features.]]></description>
			<content:encoded><![CDATA[<p>Nowadays, new laptops usually come with built-in Webcams, including the ultra-small, inexpensive models known as netbooks. But many people don&#8217;t know what to do with these Webcams or how to use them for videoconferencing with other people. Some don&#8217;t even realize their computers have these tiny videocameras.</p>
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<p>This week, I tested a new videoconferencing-software program designed to help these people. It&#8217;s made especially for non-techies who simply want to use their Webcams to see someone while they&#8217;re talking to them. These people don&#8217;t want to conference several people into a call. And they especially don&#8217;t want to have to sign up for a confusing, intimidating videoconferencing service.</p>
<p>I used Logitech Vid by downloading it from <a href="http://www.logitech.com/vid">www.logitech.com/vid</a>. This program comes from Logitech Inc. and makes use of technology from SightSpeed, the videoconferencing-software company that Logitech acquired last fall. Vid works with Macs and Windows PCs that have built-in Webcams or those that use Webcams that plug into a computer&#8217;s USB port; it can even work if only one person has a Webcam so the person without one still sees video and hears audio from the other person.</p>
<h5 class="subhed">Expiration Date for Some</h5>
<p>If this was a free download for all, Logitech Vid would be a slam dunk for the consumer. But as of now, it is free only for people who use Logitech Webcams or the people they invite, and for people who are registered on SightSpeed or Dell Video Chat, Dell&#8217;s version of the SightSpeed service, regardless of their Webcam brand.</p>
<p>For everyone else, the software expires after 30 days, with no option to pay for continued use. This means Logitech misses out on the growing number of people whose laptops and desktops have built-in Webcams, but who don&#8217;t want to buy a Logitech camera just to use Vid (and shouldn&#8217;t have to). Logitech says it intends to add a payment plan for Vid.</p>
<p>I tested Vid with my parents, who recently bought a netbook for the kitchen but &#8212; before this column &#8212; didn&#8217;t quite know how to use its Webcam. I also tried it with tech-savvy friends who have video-chatted with me on programs like Skype, Apple&#8217;s iChat and Google Chat. Everyone had the same reaction: They liked Logitech Vid&#8217;s refreshingly clean interface and simple setup. My Mom appreciated Vid&#8217;s easy instructions, which are written in plain terms that anyone can understand.</p>
<p>Vid worked while I was video-chatting from one Mac to another; from a Mac to a Windows PC and vice versa; and from one Windows PC to another.</p>
<h5 class="subhed">Invitations to Chat</h5>
<p>I ran into trouble one night when Vid invitations that I sent to friends and family didn&#8217;t go through until after several attempts. Logitech says Vid was undergoing some behind-the-scenes server maintenance, which caused the glitches. (People who have trouble sending invitations like I did can alternatively direct friends to Logitech&#8217;s Web site to download the software.) And Vid didn&#8217;t work properly when I tried using it on my company-issued PC, which runs on a corporate network protected by firewalls. Logitech says Vid is targeted for consumer use, and not for sophisticated corporate environments.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/PJ-AQ152_pjMOSS_G_20090616190230.jpg" rel="lightbox" title="Mossberg"><img src="http://online.wsj.com/public/resources/images/PJ-AQ152_pjMOSS_G_20090616190230.jpg" width="360" height="240" style="float: none;" alt="Mossberg" /></a><br />
<br />
Logitech Vid arranges photos of friends, along with their availability, in a visually pleasing carousel display.</div>
<p>People who are used to more advanced videoconferencing programs may find Vid unsatisfying. It doesn&#8217;t let friends instant message or share photos with one another, nor does it pull in buddy lists from outside videoconferencing programs. Vid isn&#8217;t designed to record conversations, host multiparty calls or take still photos during chats. Like other videoconferencing programs, slow Internet connections can occasionally cause video and audio to stutter.</p>
<p>But for simple video chats, Vid was a pleasure to use. If not for its 30-day expiration, I would definitely see myself chatting with my parents through this program on a regular basis. I used it to hold up three colors of dresses for my Mom so she could help me decide whether tea rose, azalea or peppermint was the best shade for my sister&#8217;s wedding (we&#8217;re leaning toward tea rose). My Dad and I had a face-to-face talk about my latest job news, and I saw a New Orleans friend and her dog, Boudreaux, appear on my computer screen almost as if they were in my house.</p>
<h5 class="subhed">Smile for the Camera</h5>
<p>Vid users invite others to chat by entering the other person&#8217;s email address. For invitees to accept an invitation, they must download the Vid software, which could be a deterrent for some. Those who do download the software and start their own Vid accounts (by just entering an email and password) appear to the original inviter in a carousel-like display of their contacts&#8217; photographed faces.</p>
<p>These images are taken by the Webcam when someone sets up a Vid account, rather than allowing one to select his or her own photo from elsewhere on the computer. This is one example of Vid&#8217;s nod to simplicity and fewer choices. Likewise, the carousel of friends is organized in left-to-right alphabetical order showing those who are online followed by those offline. A simple status line below each person&#8217;s face identifies them as Unavailable, Available or Busy (already in a videoconference).</p>
<h5 class="subhed">Clicking on a Pic</h5>
<p>I called someone by clicking on their photo. The video-chat screen has four buttons that change its size, hide a small-image view of yourself, pause your video feed or end the conversation.</p>
<p>In a few instances, I heard a steady, high-pitched chirp and so did the person on the call with me. And we occasionally heard the echo of our own voices. Logitech said this sometimes happens when both users have open-air microphones and speakers turned up at the same time. Turning the speakers down usually solves the problem.</p>
<p>By August, all of Logitech&#8217;s standalone Webcams will come loaded with Vid software that starts up when the Webcam is plugged in. Now, the software is only downloadable from the Web.</p>
<p>Logitech Vid isn&#8217;t fancy, but it works well and presents its users with a satisfying experience so they can concentrate on enjoying their conversations. But it is a shame that Logitech doesn&#8217;t offer a payment plan for people who don&#8217;t use Logitech Webcams. If it did, Vid could help many people appreciate the Webcams they might never have otherwise used.</p>
<p class="tagline">Edited By Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://solution.allthingsd.com">http://solution.allthingsd.com</a></li>
</ul>
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		<title>IPod to Reach Out and Touch Someone</title>
		<link>http://solution.allthingsd.com/20090428/ipod-to-reach-out-and-touch-someone/</link>
		<comments>http://solution.allthingsd.com/20090428/ipod-to-reach-out-and-touch-someone/#comments</comments>
		<pubDate>Wed, 29 Apr 2009 01:02:03 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<description><![CDATA[New phone applications have been added to Apple's iPod Touch, but the features come with a few drawbacks.]]></description>
			<content:encoded><![CDATA[<p>Apple&#8217;s iPhone has changed the game since its debut almost two years ago &#8212; building a powerful platform for on-the-go Web browsing and applications, in addition to making cellphone calls. Just a few months after the iPhone appeared, Apple (AAPL) introduced the very similar iPod Touch, which didn&#8217;t get as much attention, perhaps because its name understates the scope of its features.</p>
<p>The Touch resembles the iPhone, only thinner, with the same multitouch screen, fast Web browser, iPod media player and ability to run almost all of the 35,000 apps in Apple&#8217;s App Store. It doesn&#8217;t have a camera, or a few other iPhone features, and it can&#8217;t connect to cellphone networks, relying instead on Wi-Fi for its Internet connection.</p>
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<p>The Touch has caught on: Apple recently indicated that it has sold 16 million of them. One reason for the popularity is that its freedom from a phone company eliminates pricey monthly bills. But the Touch can&#8217;t easily make voice calls right out of the box. So this week, I tested ways to make the Touch even more like the iPhone: apps that use the Internet to make phone calls.</p>
<h5 class="subhed">Three Apps to Test</h5>
<p>I successfully tested three apps that can be downloaded free of charge from Apple&#8217;s App store &#8212; Skype, Fring and Truphone. Skype gave me the best connection, and my friends wouldn&#8217;t have known I was using it unless I told them. (Skype&#8217;s app is popular, with 2.8 million downloads in just four weeks.) Fring and Truphone let users make calls using Skype&#8217;s service within their apps, and they also run other programs like AIM and MSN Messenger. But Fring&#8217;s phone calls didn&#8217;t sound as clear, and I had technical difficulties with Truphone.</p>
<div class="media-CENTER" style="width:262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AP496_pjMOSS_DV_20090428223718.jpg" width="262" height="394" alt="iPod" /></div>
<p>The downside to using these apps on an iPod Touch is that you must be connected to a Wi-Fi network. For a lot of people who work and live in areas surrounded by wireless networks, this won&#8217;t be a problem most of the time. But in those moments when mobility comes into play &#8212; like driving in a car &#8212; you&#8217;ll miss having a steady line through a phone carrier. You also can&#8217;t use these apps to make 911 emergency calls.</p>
<p>Another negative is that third-party applications can&#8217;t run in the background on the iPhone and iPod Touch. This means you can&#8217;t use a Touch for browsing the Web or reading email while waiting for a call from a friend via Skype or Fring. Fring offers an option that emails you when friends call or message, so you can sign on and call them back. Truphone has built-in voicemail. Skype doesn&#8217;t currently offer a notification feature.</p>
<p>(The next version of the iPhone OS is supposed to include notifications, which could improve the usability of these apps.)</p>
<p>The Touch comes in three models: an eight-gigabyte version for $229; a 16-gigabyte for $299; and a 32-gigabyte for $399. Because the Touch doesn&#8217;t have a built-in microphone, you must use something like the iPhone Stereo Headset, which costs $29 and has a microphone in its cord.</p>
<h5 class="subhed">Skype Plans</h5>
<p>Free Skype accounts, which can be used for making calls with all three apps, take just a few minutes to set up. And calls from one Skype user to another are free. Skype calls to landlines or cellphones are relatively cheap. Skype Credit, a pay-as-you-go plan, charges 2.1 cents a minute in the U.S.; Skype Subscription is a flat monthly fee that costs $2.95 when used for calls made to and from the U.S. A monthly fee of $5.95 gets you unlimited calling to one country, and $12.95 a month pays for unlimited calls to 42 countries.</p>
<p>The Skype, Fring, and Truphone apps let you easily import contact names and numbers from your iPod Touch. They also enable instant messaging between you and your friends. Delightful sounds indicate incoming messages and calls, and these can be heard even when the headset isn&#8217;t plugged in &#8212; as long as you put the Touch down without closing the app.</p>
<div class="media-CENTER" style="width:262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AP498_pjMOSS_DV_20090428224302.jpg" width="262" height="394" alt="iPod" /></div>
<p>I had the most success with the Skype app. My Skype-to-landline calls sounded perfect to my boss on the other end. Skype-to-cell and Skype-to-Skype calls sounded good, but weren&#8217;t always as clear; I used my Skype account to call a friend in New Orleans on her Skype account, and I heard echoing a couple times during our 30-minute chat. Skype says this could be attributed to the fact she was on a laptop.</p>
<p>Fring calls made using Skype &#8212; to landlines, cellphones, and other Skype contacts &#8212; weren&#8217;t as good as the Skype app. Friends&#8217; voices sounded slightly shaky and muffled. This kind of thing isn&#8217;t the end of the world in a quick chat, but could be a real burden during an important call. Fring offers a long list of add-ons, letting you sign in to various accounts all within the same app. These include Skype, MSN Messenger, ICQ, Google (GOOG) Talk, Twitter, Yahoo (YHOO), and AIM.</p>
<h5 class="subhed">Technical Difficulties</h5>
<p>Truphone calls to landlines and cellphones sounded a bit fuzzy. Truphone is a service unto itself, like Skype, with free calls between Truphone users, pay-as-you-go plans and monthly plans. Like Fring, Truphone enables use of other programs within its app, like AIM and Yahoo Messenger. And it includes free voicemail. But the app didn&#8217;t always work for me.</p>
<p>A feature in all three apps lets you call an automated voice test line so you can hear how you sound before calling others.</p>
<p>These iPod Touch apps aren&#8217;t perfect, and the next version of the iPhone OS may let them can run more productively in the background. But making calls from the iPod Touch is a pretty cool experience when it works well, and free or low-price plans are an attractive alternative to cellphone carriers.</p>
<p class="tagline">Edited By Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://solution.allthingsd.com">http://solution.allthingsd.com</a></li>
</ul>
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		<title>Cool Trays Take the Heat Off Your Lap</title>
		<link>http://solution.allthingsd.com/20090331/cool-trays-take-the-heat-off-your-lap/</link>
		<comments>http://solution.allthingsd.com/20090331/cool-trays-take-the-heat-off-your-lap/#comments</comments>
		<pubDate>Wed, 01 Apr 2009 00:56:03 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<description><![CDATA[Many laptops tend to run hot, making them uncomfortable and sometimes painful to use on your lap. Now, companies are selling trays and pads designed to cool hot laptops and, in turn, cool laps.]]></description>
			<content:encoded><![CDATA[<p>Laptops save space, can be ported anywhere, and aren&#8217;t nearly as expensive as they used to be. But many tend to run hot, making them uncomfortable and sometimes painful to use on your lap, even after a short time.</p>
<p>In an effort to make laptop computing as painless as possible, many companies have designed trays and pads on which you can easily rest your laptop while you work. This week, I&#8217;ve been testing a few laptop trays that are designed specifically to cool hot laptops and, in turn, cool laps.</p>
<p>I tried out trays from Logitech (LOGI), <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=msoft'>Microsoft</a> (MSFT) and Belkin that cost $30 each and use fans to cool the underside of the laptop, as well as a larger $50 Belkin tray that has a fan and some extra features. I tried a $20 tray from Kensington that doesn&#8217;t include a fan, but elevates the laptop to allow air to circulate under it and keep the hot computer off your lap. None of the trays had cushions for comfort.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/PJ-AO972_MOSSBE_G_20090401002324.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/PJ-AO972_MOSSBE_G_20090401002324.jpg" alt="Cool Laptops" height="253" width="380" /></a><br />Logitech Cooling Pad N100</div>
<p>Of the trays with fans, Logitech&#8217;s Cooling Pad N100 ran the quietest &#8212; so quiet that it was hard to tell if it was on, aside from the fact that my lap was cooler. The trays with fans kept my lap cool, but the Kensington tray didn&#8217;t work quite as well and left my lap feeling a bit warmer than the others. All the trays raise the laptop higher and closer to eye level, a feature that keeps you from hunching over while reading the screen. I liked the $50 Belkin Laptop Cooling Lounge for its generous size, sturdy feel and three adjustable heights.</p>
<p>Even though these trays help to keep your laptop cooler, they don&#8217;t do anything about your keyboard, which, on some laptops, also can get hot &#8212; especially where your wrists rest. I noticed that my Lenovo ThinkPad X60&#8217;s wrist rest area was still warm when I used this laptop with each tray.</p>
<p>Of the $30 trays, the Logitech Cooling Pad N100 (<a href="http://Logitech.com" rel="external">Logitech.com</a>) was the widest, measuring 14.4 inches across. Its gray and green colors are a welcome switch from the bland white used on most trays. The fan on this and the other trays is powered by a short USB cable that plugs into a USB port on your laptop. An indent in the Logitech tray holds the cable flush against the bottom of the tray when not in use.</p>
<p>Logitech says its tray&#8217;s single fan has a minimal drain on your laptop&#8217;s battery &#8212; draining five minutes of total battery time while using a Hewlett-Packard (HPQ) laptop playing a DVD in one company test. I don&#8217;t think many people will use these cooling trays on-the-go and will, instead, use them at home where their laptop can easily plug into a wall socket and power isn&#8217;t a problem.</p>
<p>Microsoft&#8217;s $30 Notebook Cooling Base (<a href="http://Microsoft.com/hardware" rel="external">Microsoft.com/hardware</a>) will come in white and black when it&#8217;s available early this summer (Amazon is accepting orders now). Compared with the Logitech, its fan was a little noisy. But the Microsoft tray was considerably smaller and thinner, making it more portable.</p>
<p>The tray has a fold-away stand that raises it up about two inches on one end. Its USB cable has a clip on its end so that it can loop around and attach to itself, rather than tuck neatly into the tray. Microsoft says that based on an 18 Ampere per hour battery, the Notebook Cooling Base will lessen battery life by only about 4%.</p>
<p>Belkin&#8217;s $30 Laptop Cooling Pad (<a href="http://Belkin.com" rel="external">Belkin.com</a>) reminded me of Microsoft&#8217;s offering in shape and size. Both are square, unlike the rectangular Logitech tray, and both have flip-out stands and a wave-like shape that leaves open space under the laptop. Belkin says that its Laptop Cooling Pad uses no more than 5% of a laptop&#8217;s battery. But the Belkin fan was slightly louder than Microsoft&#8217;s and considerably louder than Logitech&#8217;s. It also seemed to be a bit stronger, blowing more air than the others.</p>
<p>Belkin&#8217;s Laptop Cooling Lounge (available at <a href="http://OfficeMax.com" rel="external">OfficeMax.com</a>) was the largest tray I tested, wider and deeper than the Logitech tray by a few inches in width and depth. A piece under the tray can be adjusted to raise it to one of three heights, allowing it to rest comfortably on a lap because it raises up or down using a roll of plastic rather than a stand that might dig into your thighs. This tray&#8217;s fan was louder than the Microsoft and Logitech fans, but I ignored the noise because it was so comfortable.</p>
<p>When closed, the $20 Kensington LiftOff Portable Notebook Cooling Stand (<a href="http://Kensington.com" rel="external">Kensington.com</a>) resembles a one-inch thick plastic briefcase with handles. Once the stand is opened, one piece lies flat while the other piece is raised to one of two heights, elevating the laptop. The top raised piece supports the laptop and has a hole in the center, designed to allow air to pass under the laptop, thus cooling it off without a fan. However, this no-fan method left my lap feeling a bit warm. When you&#8217;re done with the Kensington LiftOff, you can close it shut and carry it using its built-in handles. But its plastic parts felt flimsy and unstable, especially compared with the Belkin Laptop Cooling Lounge.</p>
<p>Of course, you could always just use a regular laptop tray without a built-in fan. It won&#8217;t cool your laptop, but if it&#8217;s thick enough, it at least could prevent your lap from feeling the computer&#8217;s direct heat. Just be aware that hot wrist rests won&#8217;t be cooled by these trays.</p>
<p class="tagline">Edited By Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://solution.allthingsd.com" rel="external">http://solution.allthingsd.com</a></li>
</ul>
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		<title>Skipping Your Computer's Warm-Up Time</title>
		<link>http://solution.allthingsd.com/20090120/skipping-your-computers-warm-up-time/</link>
		<comments>http://solution.allthingsd.com/20090120/skipping-your-computers-warm-up-time/#comments</comments>
		<pubDate>Wed, 21 Jan 2009 02:10:03 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<description><![CDATA[The time it takes to boot up a computer can be a source of frustration -- especially if you're in a rush and just want to log on, get information and move on with your day. If televisions took as long as PCs take to start working, we'd miss game-winning touchdowns.]]></description>
			<content:encoded><![CDATA[<p>The time it takes to boot up a computer can be a source of frustration &#8212; especially if you&#8217;re in a rush and just want to log on, get information and move on with your day. If televisions took as long as PCs take to start working, we&#8217;d miss game-winning touchdowns. Slow boot-up times are especially common with the Windows Vista operating system.</p>
<p>One way to evade slow boot-up syndrome is to use a special operating environment that performs a handful of basic tasks and works as an alternative to Windows. If installed on your computer, a system like this can start up instantly when you press your PC&#8217;s power button &#8212; like turning on a TV.</p>
<div class="video-wsj"><object width="380" height="216"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=3BDF9FDD-6E19-4E55-86F2-054F0197D948&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={3BDF9FDD-6E19-4E55-86F2-054F0197D948}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="380" height="216" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object>
<p><a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=ptec'>Phoenix Technologies</a> Ltd. (PTEC) and DeviceVM Inc. both offer popular quick-start environments. Phoenix offers two solutions, called HyperSpace Dual and HyperSpace Hybrid, for five PC manufacturers, including Lenovo, Toshiba and Acer. DeviceVM&#8217;s product, called Splashtop, comes preloaded on PCs from Asus, VooDooPC and Lenovo, and each brand calls this feature something different, like &#8220;Quick Start&#8221; on a Lenovo laptop. I used HyperSpace Hybrid on a Lenovo ThinkPad X301, but didn&#8217;t get a chance to try Splashtop.</p>
<h5 class="subhed">Closed Windows</h5>
<p>It&#8217;s misleading to say that the Phoenix HyperSpace products offer a faster way to start up your computer, because they don&#8217;t actually open Windows, which is your computer&#8217;s heart and soul. Instead, they offer a primitive, bare-bones user interface that relies on Web-based applications. For example, you can send and receive email, but only by using a Web-based email program like Gmail or Hotmail. Documents must be created using a program like Google Docs, and when you watch videos, you must use a player like YouTube rather than something like Windows Media Player or QuickTime. Photos can be viewed either via a photo Web site like Flickr or in the HyperSpace browser. Nothing like Word or PowerPoint is available in this slimmed-down environment.</p>
<p>HyperSpace Dual, which costs $40 a year or $100 for three years, operates only one environment or the other (Windows or HyperSpace) at a time and must shut one system down to start the other. HyperSpace Hybrid costs $60 annually or $150 for three years and can run both Windows and HyperSpace side by side. Hybrid users can easily toggle back and forth between systems by pressing the F4 key. If your PC meets the required specifications, you can download a 21-day free trial of HyperSpace Dual or Hybrid from <a href="http://HyperSpace.com" rel="external">HyperSpace.com</a>.</p>
<p>(DeviceVM&#8217;s Splashtop doesn&#8217;t run side-by-side with Windows, so is more comparable to HyperSpace Dual. But it does have features that are currently missing in both versions of HyperSpace, including a music player, photo manager, Skype and an instant-messaging program that works with popular IM services.)</p>
<p>Though Windows exists on the same machine, its contents aren&#8217;t capable of synchronizing with the Phoenix quick-start system. So if I wrote and saved a draft of this column in Windows, and opened HyperSpace on my laptop a few days later, I wouldn&#8217;t be able to see my column or any other files on the Windows side. And browser bookmarks don&#8217;t synchronize with the HyperSpace browser.</p>
<p>In HyperSpace Hybrid, you can download files from the Web, like photos from Flickr, and save them to a My Documents folder. Confusingly, this has nothing to do with the My Documents folder on the Windows side, and Windows can&#8217;t view those files. But anything I download to HyperSpace Hybrid (not HyperSpace Dual) can be transferred to and opened in Windows by clicking an option that says &#8220;Open in Windows.&#8221; This is essentially using Windows as a viewer.</p>
<h5 class="subhed">Using Less Power</h5>
<p>In addition to zippy start times, Phoenix claims that its quick-start environment doesn&#8217;t use as much power as a full operating system like Windows. According to the company, both versions of HyperSpace are capable of improving a machine&#8217;s battery life by up to 30% because while HyperSpace is working, Windows is automatically set into sleep mode, fewer things are happening in HyperSpace compared with Windows, and the processor is operating at a lower speed.</p>
<p>Before I could download HyperSpace, I had to make some adjustments to the laptop&#8217;s internal startup system, or BIOS, which I did without much trouble by following some clear directions from HyperSpace&#8217;s Web page. I also had to change my hard-disk partition to allow for more room so that HyperSpace would fit. When I finally installed HyperSpace Hybrid, its wireless Internet didn&#8217;t work at all, and it also shut down the wireless capability on the Windows Vista side of my machine. Phoenix Technologies said these were special circumstances related to my laptop, and that not everyone would have the same experience I did.</p>
<h5 class="subhed">Links to Web Apps</h5>
<p>The HyperSpace environment has a left-side panel filled with icons that link to Web-based applications like Facebook, Flickr, Amazon (AMZN) and Gmail. It seems odd that a subscription program comes loaded with what could be seen as advertisements. What&#8217;s more, none of these widgets can be removed or repositioned in the panel. And users can&#8217;t add their own icons linking to Web sites that they like.</p>
<p>In March, the company says an updated version of HyperSpace will be able to synchronize some information between Windows and HyperSpace, like Internet Explorer favorites, and it will include built-in players for DVDs and music, as well as games like Sudoku. The new version also will let people plug a digital camera into their HyperSpace Hybrid PC to view and save photos; now, USB ports are turned off in Hybrid to save battery life, disallowing digital-photo uploads.</p>
<p>If you dread the time-sucking process of booting up your PC just to do a quick Internet search, you might want to try downloading HyperSpace. But the confusing installation process might persuade average computer users to get a laptop with a pre-installed quick-start program or suffer with slow boot times.</p>
<p class="tagline">Edited By Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a></li>
</ul>
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		<title>Mapping Your Digital Photo World</title>
		<link>http://solution.allthingsd.com/20080819/mapping-your-digital-photo-world/</link>
		<comments>http://solution.allthingsd.com/20080819/mapping-your-digital-photo-world/#comments</comments>
		<pubDate>Wed, 20 Aug 2008 01:02:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Katherine Boehret]]></category>
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		<description><![CDATA[The Eye-Fi Explore Card, a wireless memory card with a geotagging feature that geographically prelabels photos, was unreliable in one scenario, but we found it to be a great way to automatically organize and label photos.]]></description>
			<content:encoded><![CDATA[<p>After spending summer vacation shooting the sights, many people face the same chore: labeling and organizing digital photos before forgetting what they are and where they were taken.</p>
<p>Now there&#8217;s a way to upload photos that are already labeled with their exact latitude and longitude using geotagging, the fancy name for labeling data with information on its geographic origin. Photos with &#8220;geotags&#8221; have coordinates embedded invisibly in them. Some programs or online photo services use these tags to generate maps showing just where each photo was taken, or to label or organize the images. Not long ago, this capability was mostly done through manual labeling or with costly equipment.</p>
<div class="media-CENTER" style="width: 350px;"><img src="http://online.wsj.com/public/resources/images/PJ-AN052_MOSSBE_20080819185111.jpg" alt="image" height="165" width="350" /><br />The $129 Eye-Fi Explore Card from Eye-Fi Inc. gives people the ability to wirelessly send geotagged photos from a digital camera.</div>
<p>This week, I tested the $129 Eye-Fi Explore Card (<a href="http://EyeFi.com" rel="external">EyeFi.com</a>), a special two-gigabyte memory card from Eye-Fi Inc. that adds a photo geotagging feature to Eye-Fi&#8217;s original functionality: the automatic wireless uploading of photos, straight from a digital camera to a home computer or photo-sharing service. If all goes well, users can capture and upload what are essentially geographically prelabeled batches of digital photos &#8212; with minimal effort and time.</p>
<p>But after days of testing, I found myself more frustrated as I used this wireless memory card in various places and situations, and found the tagging to be unreliable in one scenario. (Eye-Fi Inc. said my experiences weren&#8217;t typical.) At home in Washington, D.C., and while on a business trip to California, I tried it using a two-year-old Kodak digital camera and two different Vista laptops, though it also works on Macs.</p>
<p>Eye-Fi introduced the Explore Card as a follow-up to the company&#8217;s original wireless memory card, which it introduced last fall. Once set up, the first Eye-Fi card initiated the transferring of photos to a computer or Web site whenever the digital camera was turned on and as long as it was near a pre-associated wireless network.</p>
<p>Through a partnership with Skyhook Wireless, the Explore card can automatically label photos with their latitude and longitude using data from the Skyhook&#8217;s Wi-Fi positioning system. As long as a photo is captured within the Skyhook coverage area, which the company says covers 70% of North America, and the geotagging is enabled, each photo will be coded with data identifying where it was captured.</p>
<div class="media-RIGHT" style="width: 200px;"><img src="http://online.wsj.com/public/resources/images/PJ-AN056_MOSSBE_20080819174417.jpg" alt="photo" height="227" width="200" /></div>
<p>The Explore Card turned otherwise normal photo-sharing sites into mini maps showing where I had traveled while on a business trip in Silicon Valley. I set my account up to work with Flickr, Kodak Gallery, Snapfish, Shutterfly and Picasa Web Albums, though only one will work at a time. Flickr, Picasa Web Albums and Smugmug make use of geotagged photos by tagging shots with their location data, such as &#8220;Downtown Palo Alto, California.&#8221; I used Flickr and Picasa Web Albums to instantaneously generate a map showing where I was when I took photos.</p>
<p>On Flickr, each image was represented by a pink dot associated with one of several photos displayed in a horizontal bar below the map. This map can be searched for specific tags (photo labels) or locations and can be narrowed to show images from everyone who uses Flickr, just your own photostream, or only photos from friends or contacts. My searches returned results in seconds, finding shots that were geotagged with &#8220;Palo Alto&#8221; and tagged by me as containing flowers. I enjoyed looking at other Flickr users&#8217; photos when I searched everyone&#8217;s images, specifically in cities where I recognized landmarks.</p>
<p>Picasa Web Albums showed each geotagged image on a map by placing tiny versions of each photo on the map. In certain cases, when I had multiple photos taken at the same spot, photos appeared with lines drawn from them to a spot, much like spokes of a wheel. I also looked at my Picasa photos on maps in Google Earth; a quick link to the program is conveniently found at the top of the Picasa Web Albums screen.</p>
<p>Another key feature of the Explore Card is its hotspot connectivity. The card is capable of working in any Wayport location, which includes McDonald&#8217;s (MCD) restaurants and certain airports and hotels. Though using Wayport locations normally requires sign-ins and/or payment via a computer screen, the Explore Card works as soon as the camera is turned on in these locations. This service is free for the first year, but after that, it costs $19 annually to continue.</p>
<p>Finally, the Explore Card notifies users via SMS or email messages when photos have either started or finished uploading; or if these uploads are interrupted, which happened to me a few times. This is useful in Wayport wireless zones, where the camera has no real way of signaling when an upload is finished or when a computer isn&#8217;t handy.</p>
<p>In a hotel with a flaky Wi-Fi network, the Explore Card was crippled, though I blame the hotel for this inconvenience. But even when I traveled to a local McDonald&#8217;s, where Eye-Fi&#8217;s maker has a deal for free Wi-Fi for its cards, the Eye-Fi stuttered and couldn&#8217;t consistently upload photos. When I plugged the card directly into my laptops, the results weren&#8217;t much better.</p>
<p>If you aren&#8217;t within Wi-Fi range while taking a photo, it won&#8217;t be geotagged. I ran into this issue in one instance: On California&#8217;s highway 101, I took a handful of photos, but when I checked my Eye-Fi account later, none of these photos was automatically geotagged.</p>
<p>Some people worry about privacy settings when it comes to uploading geotagged photos directly to a sharing Web site. Settings within the Eye-Fi Manager make it easy to adjust permissions to determine who can see your photos within each of about 25 sharing sites.</p>
<p>Users can opt to share photos only to a home computer through their own Wi-Fi network, and a special card is designed for just that: the $79 Eye-Fi Home. This is meant to serve as a shortcut for transfers.</p>
<p>The original Eye-Fi, which costs $99, was a useful tool as a wireless memory card, but I didn&#8217;t have as much luck with the more expensive Eye-Fi Explore. Still, when it did work, I found geotagging to be a great way of automatically labeling and organizing my photos. Instead of just being neatly stored in a folder on your computer, geotagged images are given a spark of life and relevancy when plotted out on a map.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<p>Email: <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a></p>
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		<title>Where Your Old Gadgets  Find a Second Life</title>
		<link>http://solution.allthingsd.com/20080812/where-your-old-gadgets-find-a-second-life/</link>
		<comments>http://solution.allthingsd.com/20080812/where-your-old-gadgets-find-a-second-life/#comments</comments>
		<pubDate>Tue, 12 Aug 2008 21:32:45 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<description><![CDATA[Digital electronics will eventually break or get replaced. It's hard to know what to do with the gadgets that get left behind. But there are Web sites that make it easy to get rid of old electronics -- and some offer cash for them, too.]]></description>
			<content:encoded><![CDATA[<p>It&#8217;s a fact of life and one of the reasons I have a job: digital electronics will eventually break or get replaced. But it&#8217;s hard to know just what to do with the gadgets that get left behind. Some people stuff them in junk drawers. Others want to donate or recycle their old electronics, but worry about compromising private data. And plenty of people want some monetary compensation.</p>
<div class="media-LEFT" style="width: 250px;"><img src="http://online.wsj.com/public/resources/images/AK-AH597B_MOSSB_20080812134816.jpg" alt="Mossberg image" height="203" width="250" /></div>
<p>This week I took a look at some options for people who want to get rid of old electronics, one way or another. The good news is that there are a handful of Web sites that make it easy to do this &#8212; and some of them may even pay you for your old products. The bad news is that you&#8217;ll likely receive only a fraction of what you originally paid, especially if you waited a while to get rid of it.</p>
<p>Some sites, like <a href="http://Gazelle.com" rel="external">Gazelle.com</a> and <a href="http://VenJuvo.com" rel="external">VenJuvo.com</a>, offer cash for your items and/or will recycle products. Another site, <a href="http://TechForward.com" rel="external">TechForward.com</a>, lets people pay a fee to &#8220;lock in&#8221; a value for how much the site promises to pay for the product in the future. <a href="http://MyBoneYard.com" rel="external">MyBoneYard.com</a> accepts only laptops, desktop PCs, cellphones and flat-panel monitors, and gives Visa (V) gift cards rather than cash.</p>
<p>I was surprised to receive significantly different value offers from Gazelle and VenJuvo when trying to sell the exact same products on each site. In one instance, VenJuvo offered me $30 more than Gazelle for a digital camera; another time, I got $15 more from Gazelle for an old Apple (AAPL) iPod. It&#8217;s worth the extra step to shop around at more than one of these sites before getting rid of something.</p>
<p>Both ask a few questions about the item, including its condition and whether or not it still has the accessories that originally came with it. Gazelle determines a product&#8217;s value using retail &#8212; think Amazon (AMZN) and eBay (EBAY) &#8212; and wholesale channels; VenJuvo uses similar criteria and also looks at competitors&#8217; prices.</p>
<p>If you worry about someone stealing your digital data, you&#8217;ll likely not feel comfortable dropping something in the mail that&#8217;s chock full of personal information, especially if it no longer powers on to allow the owner to wipe this information.</p>
<p>Both Gazelle and VenJuvo accept at least some types of digital cameras, laptops, MP3 players, GPS devices, camcorders and gaming consoles. Gazelle also accepts cellphones. But they don&#8217;t take everything. Gazelle doesn&#8217;t take LCD TVs and VenJuvo doesn&#8217;t accept satellite radios and portable hard drives or any smartphones or cellphones other than the iPhone; neither accepts desktop PCs.</p>
<p>I took the closest look at newly released Gazelle, owned by Second Rotation Inc., and walked through the simple start-to-finish process of selling a gadget and receiving money from the site. After pulling up the site, people can find their product and its value by choosing from a list of nine categories or by typing some part of the product&#8217;s name into a search box.</p>
<p>I sold Gazelle a first-generation iPod Mini with four gigabytes of memory for which my boss paid $249 in 2004. I answered a few questions about the product: Yes, it still powered on; no, I didn&#8217;t have the original AC adapter, manuals or software installation CD, and it was in &#8220;excellent&#8221; condition, according to my assessment. Gazelle placed its value at $25.</p>
<p>At this step, I opted to add the iPod to my box and check out, but users can also add other items to a box, including electronics for recycling. Gazelle&#8217;s policy is that it pays 100% of shipping costs for any box shipped to the company, so long as there&#8217;s at least one item in the box worth $1. Eighty percent of transactions qualify for a free box; the rest can be sent with printed-out prepaid shipping labels, but you must find packaging.</p>
<p>Gazelle lets users receive payments via a mailed, paper check or using PayPal; money is received either way within five business days. People can also donate their money to one of 23 causes, including the American Red Cross and World Vision. I opted for PayPal, and the $25 amount was deposited shortly after Gazelle received the iPod.</p>
<p>I sent the old iPod to Gazelle in a brightly colored, empty box that arrives at a customer&#8217;s door a few days after he or she sells the device to Gazelle. I secured the old iPod in the box using balled up paper, and sealed it with packing tape. A prepaid shipping label was already stuck to it, and I needed only drop it off at UPS.</p>
<p>If Gazelle receives a product and decides that it isn&#8217;t worth what you said it was &#8212; either more or less &#8212; and you&#8217;d rather not sell, the company will ship the product back, free of charge. But while Gazelle&#8217;s site guarantees users that they&#8217;ll receive their money, and that personal data are safe with the company, no money-back guarantee is offered.</p>
<p>Gazelle hopes to calm nerves by posting detailed instructions on the site about how to wipe a device of all private information. But the company hasn&#8217;t yet done this, and numerous users will remain skeptical even with such instructions.</p>
<p>I also poked around on VenJuvo Inc.&#8217;s Web site of the same name, <a href="http://www.VenJuvo.com" rel="external">www.VenJuvo.com</a>, which is derived from two Greek words meaning &#8220;support, assist and delight sellers,&#8221; according to the company. This site, too, buys products back from people, though it pays via check, PayPal or Kmart (SHLD) gift card. Users fill out similarly simple questionnaires on each product to help assess value. Unlike Gazelle&#8217;s style of mailing boxes to users, VenJuvo gives users only prepaid shipping labels to print out and stick on a box that the customer must supply.</p>
<p>One notable difference between the sites is Gazelle&#8217;s broader range of products. In the case of digital cameras, for example, Gazelle accepts 80 brands while VenJuvo takes only Canon (CAJ), Sony (SNE), Olympus and Kodak (EK). Unlike with Gazelle, if you send VenJuvo a product that isn&#8217;t worth what you said it was, the company won&#8217;t return the product free-of-charge; instead, it will charge you for shipping.</p>
<p>If users choose to receive a gift card, they get a 10% added value. While VenJuvo doesn&#8217;t let people donate a product&#8217;s value to a cause, it will add this feature next week and will include different causes (like Ronald McDonald House and Big Brothers Big Sisters) than those found on Gazelle.</p>
<p>Unlike Gazelle, VenJuvo will always take items for recycling and will pay for the shipping, regardless of whether you traded something in for a value.</p>
<p>A useful resource for general electronics recycling is the Consumer Electronics Association Web site, <a href="http://www.MyGreenElectronics.org" rel="external">www.MyGreenElectronics.org</a>, which locates nearby electronics-recycling centers according to ZIP Code. And almost every computer manufacturer has a recycling program in place; some will even recycle computers that aren&#8217;t their own brand.</p>
<p>One way or another, it&#8217;s time to clean out the old junk drawer. Just be sure to do some comparison shopping if you want money for your old products.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<p><strong>Write to </strong>Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a></p>
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		<title>Social-Networking Software Becomes Neighborly</title>
		<link>http://solution.allthingsd.com/20080805/social-networking-software-becomes-neighborly/</link>
		<comments>http://solution.allthingsd.com/20080805/social-networking-software-becomes-neighborly/#comments</comments>
		<pubDate>Tue, 05 Aug 2008 21:32:45 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Katherine Boehret]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[The Mossberg Solution]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Yahoo]]></category>
		<category><![CDATA[social networking]]></category>
		<category><![CDATA[Adium]]></category>
		<category><![CDATA[AIM]]></category>
		<category><![CDATA[AOL]]></category>
		<category><![CDATA[BlackBerry]]></category>
		<category><![CDATA[browser]]></category>
		<category><![CDATA[Digsby]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[Entourage]]></category>
		<category><![CDATA[Facebook Chat]]></category>
		<category><![CDATA[Firefox]]></category>
		<category><![CDATA[Gmail chat]]></category>
		<category><![CDATA[Google Talk]]></category>
		<category><![CDATA[Hotmail]]></category>
		<category><![CDATA[iChat]]></category>
		<category><![CDATA[ICQ]]></category>
		<category><![CDATA[IM]]></category>
		<category><![CDATA[IMAP]]></category>
		<category><![CDATA[instant messaging]]></category>
		<category><![CDATA[interface]]></category>
		<category><![CDATA[Internet Explorer]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[iPod Touch]]></category>
		<category><![CDATA[Jabber]]></category>
		<category><![CDATA[laptop]]></category>
		<category><![CDATA[Linux]]></category>
		<category><![CDATA[Mac]]></category>
		<category><![CDATA[Meebo]]></category>
		<category><![CDATA[mobile device]]></category>
		<category><![CDATA[MySpace IM]]></category>
		<category><![CDATA[operating system]]></category>
		<category><![CDATA[password]]></category>
		<category><![CDATA[POP]]></category>
		<category><![CDATA[privacy policy]]></category>
		<category><![CDATA[Safari]]></category>
		<category><![CDATA[tweet]]></category>
		<category><![CDATA[user name]]></category>
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		<category><![CDATA[Windows Live Messenger]]></category>
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		<category><![CDATA[Yahoo Messenger]]></category>

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		<description><![CDATA[We tested Meebo, Adium and Digsby, free instant-messaging programs that work by being a one-stop shop for online communication. All three are straightforward and work without much effort or instruction.]]></description>
			<content:encoded><![CDATA[<p>Instant-messaging programs, once the snobby little kids of the online communication world, have had to learn to play well with others.</p>
<p>AOL&#8217;s AIM started out with enough popularity to freely ignore the need to integrate with other programs; now, it can be argued that AIM retains its relevancy by operating with other messaging programs like <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=goog'>Google</a>&#8217;s Gmail chat and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=aapl'>Apple</a>&#8217;s iChat. Other IM clients paired up with one another to increase usability, like when <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=msft'>Microsoft</a> and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=yhoo'>Yahoo</a> became interoperable over two years ago.</p>
<p>But nowadays, social-networking offerings &#8212; like leaving messages on Facebook walls and receiving Twitter &#8220;tweets&#8221; from friends &#8212; compete with traditional instant-messaging programs. And advanced technology in mobile devices has helped these chats move from desktops to iPhones and BlackBerrys, where conversations can continue on-the-go, using mobile applications.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/AK-AH543_MOSSBE_20080805122133.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/AK-AH543_MOSSBE_20080805122133.jpg" alt="Image" height="301" width="380" /></a><br />Three free programs &#8212; Meebo, Adium and Digsby &#8212; work by consolidating numerous messaging accounts into <highlight type=\"BOLD\">one combined program</highlight>.</div>
<p>This week I tested three free programs that seem to acknowledge the fading star of isolated instant messaging, as we once knew it. Meebo, Adium and Digsby work by consolidating numerous messaging accounts into one combined program. Some of these include social-networking integration or even built-in email notifications, turning the service into a one-stop shop for online communication. The result can save people from choosing one IM system over another.</p>
<p>All three of these programs are straightforward and work without much effort or instruction. They require users to enter the user names and passwords to log onto each IM account, which may make some people uncomfortable, even though each site explains its privacy policy. Of the three, Digsby offers to integrate with the greatest number of programs all at once, including instant messaging, email and social-networking accounts. It also lets people handle email by deleting or sorting it directly in the IM window, which neither of the other programs does.</p>
<p>But Digsby isn&#8217;t yet usable on Macs or Linux, and Adium (the second-best offering) is available only on Macs. When used with the correct operating system, these programs perform as promised, easing communication overall and saving people the hassle of logging into various accounts &#8212; or missing out on chats with friends because of not signing into certain programs.</p>
<p>Meebo, <a href="http://www.meebo.com" rel="external">www.meebo.com</a>, is the only one of these three products that is completely Web-based. It works on all major browsers, including Internet Explorer, Firefox and Safari, and doesn&#8217;t require any installation &#8212; a plus for those who would like to be using instant messaging in the office but aren&#8217;t able to install software on corporate computers. It can log users into one of six messaging programs simultaneously, including Yahoo, Microsoft, AIM, Google, ICQ and Jabber.</p>
<p>I signed onto three instant-messaging accounts at once on Meebo by entering the username and password for each and selecting one overall &#8220;Sign In&#8221; button, which logged me into each program simultaneously and displayed all of my contacts in one condensed panel. Meebo can be configured to automatically launch within Firefox if a Firefox extension is downloaded.</p>
<p>Meebo.com is also usable on the iPhone and iPod Touch, allowing people to log into multiple accounts simultaneously from their mobile device. As of now, neither Adium nor Digsby has an application that allows it to work with the iPhone or iPod Touch.</p>
<p>Digsby, <a href="http://www.digsby.com" rel="external">www.digsby.com</a>, was a cinch to set up on my laptop, which was running Windows Vista. It walked me through the steps of adding accounts from instant-messaging programs, email accounts such as Gmail and Hotmail, and social-networking sites such as Facebook, MySpace and Twitter. Digsby works with IM and emails accounts from AOL/AIM, Yahoo, Microsoft and Google. Jabber, ICQ and Facebook chats also work with Digsby, along with IMAP and POP email accounts.</p>
<p>Once added, all of these accounts are represented in one clean panel. These consolidated communication programs saved me many extra clicks on my computer over a weekend, and I easily chatted with friends while checking messages. New emails received in my Gmail account were visible in a preview panel that popped up when I moved my cursor over the email account name. Right within this email preview panel, I could delete or archive each message; I was also able to mark a message as read or report it as spam. I performed all of these email tasks without opening my Gmail account in a browser or email client. Shortcuts in this preview panel labeled Open, Compose and Inbox sent me to my browser to perform these more-involved tasks.</p>
<p>This in-line functionality also applies to other email accounts, according to Digsby. But though I could see a tally of newly received Hotmail messages in my Digsby preview panel, these messages weren&#8217;t as interactive as those received in my Gmail inbox.</p>
<p>Digsby also tracks Twitter alerts and timelines, as well as Facebook newsfeeds and alerts &#8212; including posting notifications in your Digsby panel whenever someone &#8220;friends&#8221; you on Facebook.</p>
<p>Adium, <a href="http://www.adiumx.com" rel="external">www.adiumx.com</a>, wins points for cuteness. The downloaded program is represented by a goofy, green duck, which plops itself in the Mac operating system dock and closes its eyes when not in use. When new messages are received via Adium, this duck flaps its wings until you open the message. The Adium user interface incorporates sleek visuals, such as status windows that gracefully float above user names whenever a cursor moves over these names.</p>
<p>Adium works with AIM, ICQ, .Mac, Jabber, Google Talk, Windows Live Messenger and Yahoo Messenger. Adium supports new email notifications for some accounts, but doesn&#8217;t enable reading or sending email within the program. Instead, it offered to open my account via the browser or using Microsoft Entourage on the Mac. Social networking is limited to MySpace IM on Adium, though the next version will support Facebook Chat.</p>
<p>Adium organizes multiple conversations using tabs stacked at the bottom of a chat window. Icons line the top of each chat window, such as a file icon for transferring files and a lock that switches a conversation to be encrypted and off-the-record. Any conversation that isn&#8217;t designated encrypted is automatically stored in a table of Adium transcripts, which can be sorted by To, From or Date. Transcripts can be sorted using rough timelines like &#8220;within the past two weeks&#8221; or &#8220;since yesterday.&#8221;</p>
<p>I saved myself time and mouse clicks by using these three consolidation programs, though I preferred Digsby in the end because of its intuitive email integration. These programs will help to take down the instant-messaging barriers that have become turn-offs over the past couple years, and may better integrate IM with the social networks and mobile devices that are on the rise.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<p><strong>Write to </strong>the Mossberg Solution at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a></p>
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		<title>Squeaky Wheels: Tracking Mobile Mice</title>
		<link>http://solution.allthingsd.com/20080409/squeaky-wheels-tracking-mobile-mice/</link>
		<comments>http://solution.allthingsd.com/20080409/squeaky-wheels-tracking-mobile-mice/#comments</comments>
		<pubDate>Wed, 09 Apr 2008 00:01:00 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Katherine Boehret]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[The Mossberg Solution]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[software]]></category>
		<category><![CDATA[application]]></category>
		<category><![CDATA[battery]]></category>
		<category><![CDATA[battery life]]></category>
		<category><![CDATA[Bluetooth]]></category>
		<category><![CDATA[desktop]]></category>
		<category><![CDATA[Kensington Computer Products Group]]></category>
		<category><![CDATA[laptop]]></category>
		<category><![CDATA[Logitech]]></category>
		<category><![CDATA[Mac]]></category>
		<category><![CDATA[mice]]></category>
		<category><![CDATA[mouse]]></category>
		<category><![CDATA[OS X]]></category>
		<category><![CDATA[PC]]></category>
		<category><![CDATA[receiver]]></category>
		<category><![CDATA[scroll]]></category>
		<category><![CDATA[sensor]]></category>
		<category><![CDATA[switch]]></category>
		<category><![CDATA[touch pad]]></category>
		<category><![CDATA[trackpoint]]></category>
		<category><![CDATA[USB]]></category>
		<category><![CDATA[Vista]]></category>
		<category><![CDATA[wheel]]></category>
		<category><![CDATA[Windows]]></category>
		<category><![CDATA[wireless]]></category>

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		<description><![CDATA[Several companies now sell wireless mice designed especially for laptop users for whom the laptop touch pad just won't do.]]></description>
			<content:encoded><![CDATA[<p>As more and more people switch from desktop PCs to laptops, one very handy piece of technology can easily get lost in transition: the mouse.</p>
<p>But several companies now sell wireless mice designed especially for laptop users for whom the laptop touch pad just won&#8217;t do. These mice are small, sleek, colorful gadgets that more fashion-conscious computer users can happily show off in an airport, in a coffee shop or on campus.</p>
<div class="media-LEFT" style="width: 150px;"><img src="http://online.wsj.com/public/resources/images/PJ-AM148_pjMOSS_20080408193406.jpg" alt="photo" height="157" width="150" />
<link linkend=\"i2-SB120768223569198837\" type=\"INTRADOC\">See a chart comparing the three mice</link></div>
<p>This week I tested three entry-level mobile mice designed for laptops, from Logitech (LOGI), <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=msft'>Microsoft</a> (MSFT) and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=FO'>Kensington Computer Products Group</a>. These $30 mice include a USB receiver that plugs into a laptop, allowing the mouse to work wirelessly. When not in use, this receiver fits snugly beneath the mouse, turning its power off to save battery as it snaps into place. These mice are also somewhat smaller than regular mice so they can easily slip into a laptop bag.</p>
<p>Mobile mice are now more stylish than the traditional desktop mice, and like laptops and digital cameras, come in various shapes and colors. The mice I tested are available in pink, white, red, blue, orange and gray. Next week, the Microsoft mouse I used will be available in shades of pomegranate, aloe, dragon fruit (dark pink) and milk chocolate; a khaki-colored shade called cr&egrave;me br&ucirc;l&eacute;e will follow in June.</p>
<p>I tried Logitech&#8217;s $30 V220 Cordless Optical Mouse in black, Microsoft&#8217;s $30 Wireless Notebook Optical Mouse 3000 in aloe, and Kensington&#8217;s $35 Ci75m Wireless Notebook Mouse in orange. To gain some perspective on high-end mobile mice, I also looked at two pricier options from Logitech: the $50 V470 Cordless Laser Mouse with Bluetooth (instead of a USB receiver) and the $70 VX Nano Cordless Laser Mouse.</p>
<p>My vote for a favorite low-end mobile mouse had me struggling between portability and comfort. But overall, I found that the Logitech V220 offered the best combination of small size and usability. The Microsoft mouse was also comfortable to use, but its slightly bulkier size made it less portable, and it didn&#8217;t feel as sturdy as the Logitech. While the Kensington was the flattest and most portable, it wasn&#8217;t as comfortable to use as the Logitech or Microsoft mice.</p>
<p>To conserve battery, all three of these mice go into low-power mode after 10 minutes of nonuse, but none of them turns off completely. Battery indicators light up when juice is running low. According to company estimates, the Microsoft mouse has a battery life of over six months and the Logitech mouse has a battery life of up to six months. The Kensington mouse&#8217;s battery life was estimated to be three months. I didn&#8217;t use any of them long enough to prove the company claims.</p>
<p>These mice are compatible with Macs and PCs, and are plug-and-play &#8212; meaning you don&#8217;t need to install any additional software to make them work. I used each on laptops running Mac OS X and Windows Vista without any problems. The Microsoft and Logitech mice also can work with their own special software programs, but the extra features, such as reassigning a mouse button to open an application, aren&#8217;t really necessary for the average user.</p>
<p>The $30 Logitech V220 fit comfortably in my hand, with rubber grips on its sides and a generously sized, smooth-gliding rubber scroll wheel that made it easy to use. This scroll wheel can be nudged to the left or right for horizontal scrolling, a feature found on most of Logitech&#8217;s mice.</p>
<p>Unlike the Microsoft and Kensington mice, which show flashing red sensor lights, the Logitech uses an invisible optic sensor. This sounds cool, but because the mouse doesn&#8217;t use any lights, it can be left on accidentally. I did this a few times before remembering to stow the USB receiver in the mouse to automatically turn off its power.</p>
<p>Of the three, the Logitech mouse was the only one with a manual on/off switch &#8212; so you can turn it off without snapping the USB receiver into place in the mouse. This could save frequent travelers from having to detach the USB receiver every time they want to turn off the mouse, and could let people keep the receiver plugged into the laptop.</p>
<p>Kensington&#8217;s $35 Ci75m was the flattest mouse by far, making it a cinch to slip it into the outside pocket of my already full laptop bag on a train trip to New York. And this mouse has a bonus feature: It can work wirelessly or with a USB wire, which wraps up inside the mouse and serves as a backup in case the mouse runs out of battery. I tested this by removing the batteries and using only the USB wire, and it worked like a charm.</p>
<p>I also liked the way the Kensington USB receiver disappeared into the body of the mouse, while the Microsoft and Logitech receivers protruded a bit when stowed, adding to the thickness of the mouse when tucked into a laptop pocket.</p>
<p>But though this bright orange mouse received approving feedback from passersby, it wasn&#8217;t all that comfortable to use after a while. Its flatness saved room in my bag, but didn&#8217;t give my hand much support. It also felt flimsier than the Logitech, and its small wheel wasn&#8217;t as satisfying to use.</p>
<p>I received early test units of Microsoft&#8217;s $30 Wireless Notebook Optical Mouse 3000 in aloe, pomegranate and milk chocolate.</p>
<p>This mouse has rubber sides for a better grip, like the Logitech, and an arched shape for comfort. Its wheel is slightly smaller than Logitech&#8217;s, though its overall size was bigger and more like that of a regular mouse &#8212; not one designed specifically for mobile use. But even though the Microsoft mouse was larger, it didn&#8217;t feel as solid as Logitech&#8217;s; rather, it felt more like the thin Kensington. Its right and left buttons felt less stable, and its wheel didn&#8217;t roll as smoothly.</p>
<p>I did like Microsoft&#8217;s nod to new colors, and the aloe &#8212; a cool hue of green &#8212; was my favorite.</p>
<p>For people who don&#8217;t mind spending a little extra money on a mouse, the $50 V470 Cordless Laser uses Bluetooth, eliminating the need for a USB receiver altogether. It took only a couple seconds to pair this mouse to a MacBook with built-in Bluetooth, and it worked smoothly. A manual on/off switch on this mouse&#8217;s underside can help to conserve battery.</p>
<p>The $70 Logitech VX Nano Cordless Laser is sleek with shiny black accents and a silver-edged wheel. The &#8220;Nano&#8221; in this mouse&#8217;s name refers to its ultra tiny USB receiver, which sticks out only about a quarter of an inch when plugged in, so it can be left in a laptop at all times for ease-of-use. If needed, this receiver can be hidden away in the cavity of the mouse, under a snap-on lid. I used the VX Nano to glide around Web pages and Word documents with buttery smoothness.</p>
<p id="CHART">No matter what mouse you choose to use with your laptop, most will be considerably more comfortable than touch pads and trackpoints, especially while working on long, mouse-intensive projects. But of the three lower-end mobile mice, the Logitech V220 Cordless Optical Mouse delivers the best combination of comfort and transportability.</p>
<p><em>The chart below (click on it to make it larger) compares features of the three mice described in this column.</em></p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/PJ-AM146_pjMOSS_20080410114547.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/PJ-AM146_pjMOSS_20080410114547.jpg" alt="mouse chart" height="103" width="380" /></a></div>
<p><strong>Email</strong> <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a></p>
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