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	<title>The Mossberg Solution &#187; iPod Touch</title>
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		  <title>All Things Digital</title>
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		<title>Countertrend: H-P Says Please Print Often</title>
		<link>http://solution.allthingsd.com/20090929/countertrend-h-p-says-please-print-often/</link>
		<comments>http://solution.allthingsd.com/20090929/countertrend-h-p-says-please-print-often/#comments</comments>
		<pubDate>Tue, 29 Sep 2009 23:18:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090929/countertrend-h-p-says-please-print-often/</guid>
		<description><![CDATA[Katherine Boehret reviews the HP Photosmart Premium All-in-One printer-scanner, with a touch screen to display Web apps that promote printing.]]></description>
			<content:encoded><![CDATA[<p>If your company makes printers but general trends are leaning toward using less paper and moving digital content to e-readers and smartphones, what can you do? Hewlett-Packard&#8217;s solution is to find new ways to get people to print more.</p>
<p>The $399 H-P Photosmart Premium All-in-One with Touch-Smart Web (<a href="http://hp.com/go/touchprinting">hp.com/go/touchprinting</a>) will print, copy, fax and scan like other all-in-ones. But it connects to the Internet using built-in Wi-Fi and displays customized Web applications on its 4.33-inch touch screen. These apps are designed to promote printing in any way possible, including photos from Snapfish, Sudoku puzzles, movie tickets from Fandango, coupons, maps from Google (GOOG) Maps, coloring-book pages and news articles—all without using a computer.</p>
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<p>The print apps are part of the new H-P App Studio, H-P&#8217;s (HPQ) answer to the flurry of app stores—Apple&#8217;s (AAPL) App Store, RIM&#8217;s (RIMM) BlackBerry World, Android Marketplace, Palm&#8217;s (PALM) App Catalog and Microsoft&#8217;s (MSFT) Zune Marketplace—that ease the process of downloading onto mobile devices. A &#8220;Get More&#8221; icon on the printer&#8217;s touch screen presents descriptions of available apps. There are currently 15 available for download onto your printer, and more will be added in coming months.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/PJ-AR778_MOSSBE_G_20090929140039.jpg" rel="lightbox" title="MOSSBERG"><img src="http://online.wsj.com/public/resources/images/PJ-AR778_MOSSBE_G_20090929140039.jpg" width="360" height="240" style="float: none;" alt="MOSSBERG" /></a><br />
<br />
The Photosmart All-in-One connects to Web apps that promote printing of everything from photos to tickets.</div>
<p>This printer is designed to work with more than just the H-P App Studio. A downloadable tool called the H-P Photo Print Gadget installs on computers running Windows 7 or Vista (not Windows XP) so people can drag and drop photos to it for printing. PlayStation 3 owners can capture and print screen shots as evidence of their game success. And a long-available free app in Apple&#8217;s App Store called H-P iPrint Photo lets iPhone and iPod Touch owners send photos to this and other H-P printers.</p>
<p>The goal of this product is obviously to get people to print more, and in my case, it worked. I used more paper in a week of testing the Photosmart Premium All-in-One than I normally print out in three weeks at my office. The printer quickly churned out dual-sided pages with photos in rich colors.</p>
<p>But the concept of adding apps to a printer while also asking people to become more paper-reliant seems like one step forward, two steps back. I could see this concept working on a thin, stylish printer that could fit neatly on an entryway table, making it a cinch for people to grab maps, movie tickets and coupons on their way out the door. But this is a large, all-in-one machine that takes up some serious space.</p>
<p>And if this all-in-one is truly meant to work without a PC, it should do a better job of letting you interact with pages, like zooming in on a document to preview before printing. In the current document preview screen, the text is too small to read. Likewise, the Google Calendar app printed a nice one-page calendar month view, but I couldn&#8217;t zoom in on the print preview to see specific appointments. This forced me to print the page to see its contents, using more ink and more paper.</p>
<p>Other apps are shamelessly begging users to press Print. A Toys and Crafts app made by H-P itself includes paper dolls with cut-out clothes that can be snipped and folded to stay on the doll&#8217;s form. For the doll&#8217;s face, kids are encouraged to use a photo of themselves that–surprise, surprise—they can print using their all-in-one.</p>
<p><a href="HTTP://Coupons.com">Coupons.com</a> supplies two apps—one for coupons and one for recipes. I browsed through 87 product coupons in my ZIP Code and marked those that I wanted to print using a small check-box on the touch screen. Pressing &#8220;Print&#8221; compiled three coupons on one piece of paper. Recipes from Coupons.com printed with brightly colored photos of the end result; I&#8217;m looking forward to following one for Curried Chicken Salad.</p>
<p>For now, the Google Maps app isn&#8217;t ready for prime time: It prints only maps, not directions. H-P says it&#8217;s planning to add directions but wouldn&#8217;t say when. And a Nickelodeon app couldn&#8217;t load on my printer. Some apps took from 10 to 30 seconds to load—precious time when you&#8217;re running out the door.</p>
<p>One of the smartest apps, Tabbloid, lets people assemble a personalized tabloid-style print-out of news from a variety of sources like Daily Kos for politics and FanHouse for sports. But this assembling must be done on a computer, thus negating this printer&#8217;s no-PC approach. I chose from a list of 10 topics including automotive, celebrity, politics and sports and created a printable Tabbloid that, with one click, was sent wirelessly to the corresponding app on my printer. I printed it out to read during my commute. </p>
<p>I liked using the Photosmart Premium All-in-One&#8217;s generous screen for touch gestures like flicking left-to-right through a carousel of icons that represent apps. An on-screen keyboard appeared when I had to type in passwords for things like my Snapfish account.</p>
<p>H-P says it will introduce other products with TouchSmart Web capability and access to the HP App Studio, and one hopes these products will include low-end printers rather than expensive all-in-ones. The apps on the H-P Photosmart Premium All-in-One with TouchSmart Web are user-friendly, but I&#8217;m not convinced they&#8217;ll incite people to print more things more often.</p>
<p class="tagline">Edited by Walter S. Mossberg.</p>
<p><strong>Write to </strong>                Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
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		<title>Microsoft Packs The New Zune HD With Bells, Whistles And Plenty of Style</title>
		<link>http://solution.allthingsd.com/20090922/microsoft-packsthe-new-zune-hdwith-bells-whistlesand-plenty-of-style/</link>
		<comments>http://solution.allthingsd.com/20090922/microsoft-packsthe-new-zune-hdwith-bells-whistlesand-plenty-of-style/#comments</comments>
		<pubDate>Tue, 22 Sep 2009 21:58:03 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Apple]]></category>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090922/microsoft-packsthe-new-zune-hdwith-bells-whistlesand-plenty-of-style/</guid>
		<description><![CDATA[The new Zune HD offers a rich screen and a wealth of artist information, but it can't compete with iPod Touch's app offerings.]]></description>
			<content:encoded><![CDATA[<p>At long last, Microsoft has made a portable media player that you can be proud to carry around: the Zune HD.</p>
<p>This fourth-generation Zune (<a href="http://Zune.net">Zune.net</a>) is ultra thin and has a stunningly vivid 3.3-inch touch screen that covers most of its surface, doing away with the old device&#8217;s touchpad. It comes in one small size rather than the older large and small versions, and has capacities of 16 and 32 gigabytes for $220 and $290, respectively. </p>
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<p>The Zune HD does a nice job of integrating and artistically displaying content about an artist, song or album whenever possible. It has an acceptable built-in browser that surfs the Web using a Wi-Fi connection, and a customizable Quickplay menu on the home screen that displays your content using tiny, stylish tiles. The corresponding Zune Marketplace finally offers movies—about 500 for renting or buying, half of which have HD resolution. And a $90 docking station works with the device to display its HD content on your HDTV.</p>
<p>Given all the improvements of this new Zune, it&#8217;s a shame that this makeover stopped short of revamping its commerce system, which is still too confusing. Rather than inviting newcomers to the Zune and its online store by allowing them to use real money to buy content, it is still tied to the points system made popular by Microsoft&#8217;s (MSFT) Xbox gaming console. In this gamer-friendly system, the cost of one song is 79 points, roughly the equivalent of a dollar, and users must buy points in buckets ranging from 400 for $5 to 5,000 for $62.50. People who are trying to watch their budgets don&#8217;t need the hassle of calculating points per purchase. And Amazon&#8217;s (AMZN) Kindle e-reader and Apple&#8217;s (AAPL) iTunes Store have proved that using dollars and an uncomplicated one-click system is a successful strategy.</p>
<p>The way I prefer to get the most out of the Zune system is by using the Zune Pass for $15 monthly. This charge allows free continuous streaming of music from any computer&#8217;s browser as long as you log in, and includes 10 free MP3 downloads a month that are yours to keep even if you bail on using the Zune software. The Zune Pass lets you listen to Smart DJ playlists that can be built in one of three ways: using your own library; using a mix of Marketplace content and music from your library; or using only songs from the Marketplace. These also can be set to last for a certain amount of time—say for a 30-minute jog or a two-hour party.</p>
<p>I created several Smart DJ playlists including one using Dierks Bentley as the seed artist from which other suggestions were generated. This country singer was a good test for the Zune software because Mr. Bentley&#8217;s music blends new and old country sounds. I set the Smart DJ to produce a mix using only content from Marketplace and it returned a great list that included songs from newer group, Little Big Town, as well as older stuff like Joe Diffie&#8217;s &#8220;John Deere Green.&#8221; Any Smart DJ list can be dragged onto the Zune HD.             </p>
<p>Apple&#8217;s iPod Touch is the Zune HD&#8217;s biggest rival and its iTunes Store has much more content in all categories compared with Zune Marketplace. But let&#8217;s put music, movies, TV shows, podcasts and music videos aside and say we&#8217;re satisfied with the amount of content offered by Zune Marketplace. </p>
<p>One of the iPod Touch&#8217;s best features is its ability to access Apple&#8217;s App Store, a catalog of 75,000 applications. The Zune HD only dips its pinky toe into a pool where Apple is already swimming laps: Only nine apps can be downloaded from the Zune Marketplace (all are free). They&#8217;re colorful and simple to use, but nine apps won&#8217;t be enough to compete head on with the iPod Touch.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/PJ-AR692_MOSSBE_G_20090922163556.jpg" rel="lightbox" title="MOSSBERG"><img src="http://online.wsj.com/public/resources/images/PJ-AR692_MOSSBE_G_20090922163556.jpg" width="360" height="240" style="float: none;" alt="MOSSBERG" /></a><br />
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The Zune HD uses Quickplay (shown on second player from left) to instantly display certain content.</div>
<p>It would be a real boon to Zune if it somehow inherited the gaming genes of Microsoft&#8217;s already-established Xbox, especially considering how Apple has heavily marketed the iPod Touch as a portable gaming system. Microsoft will only say that later this year Zune will offer apps for Twitter and Facebook as well as 3-D games like &#8220;Project Gotham Racing: Ferrari Edition.&#8221; </p>
<p>The only same-capacity model in the Zune HD and iPod Touch is the 32-gigabyte, which costs $290 and $299, respectively. The Zune HD is smaller than the iPod Touch so its organic light-emitting-diode touch screen is 3.3 inches compared with the Touch&#8217;s 3.5-inch screen. The Zune fits easily in any pocket and is just 0.35-inch thick. A thin horizontal button on the face of the device takes you to the home screen, and a hidden button on the left side pulls up an on-screen menu for volume and playback controls—or just tap the screen when content is playing. It doesn&#8217;t have a speaker like the iPod Touch, so you&#8217;ll always need earbuds to hear anything that&#8217;s playing.</p>
<p>Quickplay is one of my favorite features on the Zune HD. It uses tiny tiles to visually represent your content in four categories: currently playing; anything pinned (or labeled with a shortcut tile) to Quickplay; a history of recently opened content; and anything that&#8217;s new to the player. This includes all of your photos, videos, music, Web pages and apps. I easily pinned <a href="http://AllThingsD.com">AllThingsD.com</a>, a &#8220;Saturday Night Live&#8221; video and a favorite photo to the Quickplay menu. Clever animation sends this menu to the background of the home screen or swiftly pulls it into the foreground when needed.</p>
<p>I rented and downloaded the movie &#8220;Girl with a Pearl Earring&#8221; and opted to pay 360 points for the HD version rather than paying 240 points for the standard-definition version. A helpful on-screen explanation described the advantages of each according to where it would be played. Movie rentals last for 14 days or 24 hours after you first press play. </p>
<p>Listening to music on the Zune HD is a lot of fun—and even educational. Whenever the screen goes idle while playing a song, large images of the artist and album cover fill the entire screen while text—album name, artist name, song name—scrolls across these images. With one touch, I saw a list of other albums and songs by that artist, an artist biography, related artists, and pictures of the artist. This is a lot more interesting than staring at one image on the screen, and I learned a lot of new information about musicians I&#8217;ve been listening to for years. </p>
<p>The newly added Web browser on the Zune HD gets the job done, but has downsides. Its on-screen keyboard for entering names of Web pages has very small keys and doesn&#8217;t use predictive typing to fix your mistakes. Some Web pages rendered normally on the browser, but a couple—like <a href="http://Georgetown.edu">Georgetown.edu</a>—looked normal only when I turned the Zune HD horizontally. </p>
<p>As with other Zunes, this Zune HD has a radio receiver and now uses HD radio for finding more stations with clearer signals. If you like a song, an on-screen button tags it for buying and downloading immediately or later.</p>
<p>The Zune HD is a great-looking little player, and users will especially appreciate its Quickplay menu, rich collection of artist information and mesmerizing screen. If its points system was scrapped and its Zune Marketplace was filled with more content, I&#8217;d like it better.</p>
<p class="tagline">Edited by Walter S. Mossberg.</p>
<p><strong>Write to </strong>                Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
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		<title>The Swiss Army Knife of Portable Videos</title>
		<link>http://solution.allthingsd.com/20090630/the-swiss-army-knife-of-portable-videos/</link>
		<comments>http://solution.allthingsd.com/20090630/the-swiss-army-knife-of-portable-videos/#comments</comments>
		<pubDate>Tue, 30 Jun 2009 22:50:04 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090630/the-swiss-army-knife-of-portable-videos/</guid>
		<description><![CDATA[RealPlayer SP grabs videos from the Web and converts and transfers them to over a dozen portable devices. While other software programs perform two or just one of these tasks, RealPlayer’s trio of talent make it like a digital Swiss army knife.]]></description>
			<content:encoded><![CDATA[<p>Every once in a while I watch an online video that&#8217;s good enough to send to a friend, share on Twitter and Facebook or save its URL so I can watch it again later. The final piece of the puzzle would be moving the video onto a mobile device to have it with me wherever I went.</p>
<p>Enter RealPlayer SP beta (<a href="http://realplayer.com">realplayer.com</a>), the latest in RealNetworks Inc.&#8217;s (RNWK) long line of media players that the company has churned out since 1995. RealPlayer SP—the SP stands for social and portable—is a free download that, once installed, grabs videos from the Web, converts them to the right format and transfers them to over a dozen portable devices. While other software programs perform two or just one of these tasks, the RealPlayer SP&#8217;s trio of talent makes it like a digital Swiss army knife.</p>
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<p>After using the RealPlayer for moving several videos of all kinds to an iPhone, BlackBerry Curve 8900 and Palm Pre, I felt like I had more control over my portable devices and the media they held. And the freedom of knowing that this player is compatible with almost anything—including Apple (AAPL) and Palm (PALM) devices, Research in Motion&#8217;s (RIMM) BlackBerrys, T-Mobile&#8217;s G1 and Sidekick, Nokia&#8217;s (NOK) N97 and certain basic cellphones—is a major plus.</p>
<h5 class="subhed">Behavior Problem</h5>
<p>My biggest problem with using the RealPlayer SP has to do with my own behavior. Most of the videos I watch online and share with friends are less than five minutes long. This means that grabbing, converting and transferring videos to a portable device using the RealPlayer SP—albeit a relatively quick process—could easily take more time than the length of the video, itself. And many of the longer videos that I would want to move to a BlackBerry or iPhone are copyright-protected and thus can&#8217;t be downloaded by the RealPlayer SP.</p>
<p>Another factor is that more devices now have their own built-in app stores for downloading content to the device, without plugging into a computer for transfers like with the RealPlayer SP. The iPod touch, for example, can now download movies, music videos and TV shows over Wi-Fi thanks to a recent $10 software upgrade.</p>
<h5 class="subhed">Mac Version Coming Soon</h5>
<p>The RealPlayer SP works only on Windows PCs right now; a Mac version is due out by the end of this year. Likewise, it doesn&#8217;t work on Apple&#8217;s Safari browser but does work on Firefox, Internet Explorer and Google&#8217;s (GOOG) Chrome browser; I used all three with success.</p>
<p>If you&#8217;re not interested in using the RealPlayer SP for transferring videos to portable devices, you can still use it for downloading videos, saving them onto your computer and sharing them with friends via Twitter, Facebook or email. Tiny icons representing each of these sharing options appear in-line beside freshly downloaded videos. I shared videos of last week&#8217;s Congressional Luau at the White House via Facebook and Twitter, but the icon to share videos via Twitter doesn&#8217;t automatically shrink URLs to fit into a tweet. I shrunk the URLs myself, but this took an extra step<sup>1</sup>.</p>
<p>And though I&#8217;ve mostly focused on the RealPlayer SP&#8217;s ability to grab, convert and transfer (RealNetworks calls these tools the Downloader feature in the player), it also works as its own media player or helps you discover new content.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/PJ-AQ328_pjMOSS_G_20090630160058.jpg" rel="lightbox" title=""><img src="http://online.wsj.com/public/resources/images/PJ-AQ328_pjMOSS_G_20090630160058.jpg" width="360" height="240" style="float: none;" alt="" /></a><br />
<br />
RealPlayer SP Beta downloads, converts and transfers videos from the Web to a variety of portable devices.</div>
<p>A premium version called RealPlayer Plus SP is available for $40. Premium features include DVD burning, DVD playback (if your computer can&#8217;t play DVDs) and video conversion to a special format called h.264—though the free version performs these conversions for videos being moved to Apple devices.</p>
<p>I jumped around the Web visiting sites and playing videos, which prompted the RealPlayer SP to display a small &#8220;Download This Video&#8221; message above videos that aren&#8217;t copyright-protected. Downloading videos worked on most sites, including <a href="http://AllThingsD.com">AllThingsD.com</a>, <a href="http://Slate.com">Slate</a>, <a href="http://YouTube.com">YouTube</a>, Salon and CNET. As expected, I wasn&#8217;t so lucky with videos from the New York Times, BBC and Hulu, which hosts loads of TV shows and music videos. That&#8217;s because videos from these sites were copyright-protected and didn&#8217;t allow for downloading.</p>
<h5 class="subhed">A Glitch</h5>
<p>In one instance with a <a href="http://WSJ.com">WSJ.com </a>video, only the short ad that played before the video was downloaded, even though the download prompt indicated that the WSJ video was obtainable using RealPlayer SP. RealNetworks says this is a glitch it knows about and plans to correct.</p>
<p>The RealPlayer SP&#8217;s ability to download videos and transfer them to devices, rather than just copying them onto computers, forced me to be choosier about the videos that I downloaded due to the limited memory of the devices. Because of this, I wished the RealPlayer SP Downloader had a better built-in way to discover downloadable content. Currently, a link to something called the RealGuide pulls up suggestions, but I had a hard time finding clips there that I wanted to download. RealNetworks says it plans to improve the video-discovery process in the future, including adding things like YouTube keyword searches built right into the Downloader.</p>
<h5 class="subhed">The Downloader Window</h5>
<p>When I did find videos I liked, I clicked on the prompt to download the clip, found the clip in a tiny Downloader window, and chose to move the clip to a device (there&#8217;s a list of all available devices) or share it via Twitter, Facebook or email. Transfer times depend on the length of the video.</p>
<p>RealNetworks provides simple instructions on making sure your device is set to transfer when plugged in. For example, BlackBerrys must be set to mass-storage mode, Palm Pres should be set to USB mode and Apple devices synchronize with the iTunes library, where RealPlayer&#8217;s converted videos are sent for transferring to iPhones and iPods.</p>
<p>RealPlayer SP can be a real help when it comes to putting the content that you want on your portable device. Its ability to assist from start to finish—finding videos, converting and transferring them—saves time and avoids confusion. To succeed, RealPlayer SP needs to do a better job of helping people find worthwhile videos to transfer, or they&#8217;ll stop using it after just a few tries.</p>
<h5 class="subhed">Corrections and Amplifications</h5>
<p><sup>1</sup> Real Networks says its RealPlayer SP Beta&#8217;s Twitter video sharing capability has an automatic URL-shortening tool built in. This week&#8217;s Mossberg Solution product said the product lacked such a feature, because it never activated itself in our tests.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<p><strong>Write to </strong> Katherine Boehret at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
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		<title>IPod to Reach Out and Touch Someone</title>
		<link>http://solution.allthingsd.com/20090428/ipod-to-reach-out-and-touch-someone/</link>
		<comments>http://solution.allthingsd.com/20090428/ipod-to-reach-out-and-touch-someone/#comments</comments>
		<pubDate>Wed, 29 Apr 2009 01:02:03 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090428/ipod-to-reach-out-and-touch-someone/</guid>
		<description><![CDATA[New phone applications have been added to Apple's iPod Touch, but the features come with a few drawbacks.]]></description>
			<content:encoded><![CDATA[<p>Apple&#8217;s iPhone has changed the game since its debut almost two years ago &#8212; building a powerful platform for on-the-go Web browsing and applications, in addition to making cellphone calls. Just a few months after the iPhone appeared, Apple (AAPL) introduced the very similar iPod Touch, which didn&#8217;t get as much attention, perhaps because its name understates the scope of its features.</p>
<p>The Touch resembles the iPhone, only thinner, with the same multitouch screen, fast Web browser, iPod media player and ability to run almost all of the 35,000 apps in Apple&#8217;s App Store. It doesn&#8217;t have a camera, or a few other iPhone features, and it can&#8217;t connect to cellphone networks, relying instead on Wi-Fi for its Internet connection.</p>
<div class="video-wsj"><object width="380" height="216"><param name="movie" value="http://s.wsj.net/media/swf/microPlayer.swf"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><param name="flashvars" value="videoGUID=39B9B1F2-90F6-41E1-9699-CEE180023F5D&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/"name="microflashPlayer"></param><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={39B9B1F2-90F6-41E1-9699-CEE180023F5D}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="380" height="216" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div></object>
<p>The Touch has caught on: Apple recently indicated that it has sold 16 million of them. One reason for the popularity is that its freedom from a phone company eliminates pricey monthly bills. But the Touch can&#8217;t easily make voice calls right out of the box. So this week, I tested ways to make the Touch even more like the iPhone: apps that use the Internet to make phone calls.</p>
<h5 class="subhed">Three Apps to Test</h5>
<p>I successfully tested three apps that can be downloaded free of charge from Apple&#8217;s App store &#8212; Skype, Fring and Truphone. Skype gave me the best connection, and my friends wouldn&#8217;t have known I was using it unless I told them. (Skype&#8217;s app is popular, with 2.8 million downloads in just four weeks.) Fring and Truphone let users make calls using Skype&#8217;s service within their apps, and they also run other programs like AIM and MSN Messenger. But Fring&#8217;s phone calls didn&#8217;t sound as clear, and I had technical difficulties with Truphone.</p>
<div class="media-CENTER" style="width:262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AP496_pjMOSS_DV_20090428223718.jpg" width="262" height="394" alt="iPod" /></div>
<p>The downside to using these apps on an iPod Touch is that you must be connected to a Wi-Fi network. For a lot of people who work and live in areas surrounded by wireless networks, this won&#8217;t be a problem most of the time. But in those moments when mobility comes into play &#8212; like driving in a car &#8212; you&#8217;ll miss having a steady line through a phone carrier. You also can&#8217;t use these apps to make 911 emergency calls.</p>
<p>Another negative is that third-party applications can&#8217;t run in the background on the iPhone and iPod Touch. This means you can&#8217;t use a Touch for browsing the Web or reading email while waiting for a call from a friend via Skype or Fring. Fring offers an option that emails you when friends call or message, so you can sign on and call them back. Truphone has built-in voicemail. Skype doesn&#8217;t currently offer a notification feature.</p>
<p>(The next version of the iPhone OS is supposed to include notifications, which could improve the usability of these apps.)</p>
<p>The Touch comes in three models: an eight-gigabyte version for $229; a 16-gigabyte for $299; and a 32-gigabyte for $399. Because the Touch doesn&#8217;t have a built-in microphone, you must use something like the iPhone Stereo Headset, which costs $29 and has a microphone in its cord.</p>
<h5 class="subhed">Skype Plans</h5>
<p>Free Skype accounts, which can be used for making calls with all three apps, take just a few minutes to set up. And calls from one Skype user to another are free. Skype calls to landlines or cellphones are relatively cheap. Skype Credit, a pay-as-you-go plan, charges 2.1 cents a minute in the U.S.; Skype Subscription is a flat monthly fee that costs $2.95 when used for calls made to and from the U.S. A monthly fee of $5.95 gets you unlimited calling to one country, and $12.95 a month pays for unlimited calls to 42 countries.</p>
<p>The Skype, Fring, and Truphone apps let you easily import contact names and numbers from your iPod Touch. They also enable instant messaging between you and your friends. Delightful sounds indicate incoming messages and calls, and these can be heard even when the headset isn&#8217;t plugged in &#8212; as long as you put the Touch down without closing the app.</p>
<div class="media-CENTER" style="width:262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AP498_pjMOSS_DV_20090428224302.jpg" width="262" height="394" alt="iPod" /></div>
<p>I had the most success with the Skype app. My Skype-to-landline calls sounded perfect to my boss on the other end. Skype-to-cell and Skype-to-Skype calls sounded good, but weren&#8217;t always as clear; I used my Skype account to call a friend in New Orleans on her Skype account, and I heard echoing a couple times during our 30-minute chat. Skype says this could be attributed to the fact she was on a laptop.</p>
<p>Fring calls made using Skype &#8212; to landlines, cellphones, and other Skype contacts &#8212; weren&#8217;t as good as the Skype app. Friends&#8217; voices sounded slightly shaky and muffled. This kind of thing isn&#8217;t the end of the world in a quick chat, but could be a real burden during an important call. Fring offers a long list of add-ons, letting you sign in to various accounts all within the same app. These include Skype, MSN Messenger, ICQ, Google (GOOG) Talk, Twitter, Yahoo (YHOO), and AIM.</p>
<h5 class="subhed">Technical Difficulties</h5>
<p>Truphone calls to landlines and cellphones sounded a bit fuzzy. Truphone is a service unto itself, like Skype, with free calls between Truphone users, pay-as-you-go plans and monthly plans. Like Fring, Truphone enables use of other programs within its app, like AIM and Yahoo Messenger. And it includes free voicemail. But the app didn&#8217;t always work for me.</p>
<p>A feature in all three apps lets you call an automated voice test line so you can hear how you sound before calling others.</p>
<p>These iPod Touch apps aren&#8217;t perfect, and the next version of the iPhone OS may let them can run more productively in the background. But making calls from the iPod Touch is a pretty cool experience when it works well, and free or low-price plans are an attractive alternative to cellphone carriers.</p>
<p class="tagline">Edited By Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://solution.allthingsd.com">http://solution.allthingsd.com</a></li>
</ul>
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		<title>A Go-To Web Site for Home Buyers</title>
		<link>http://solution.allthingsd.com/20090217/a-go-to-web-site-for-home-buyers/</link>
		<comments>http://solution.allthingsd.com/20090217/a-go-to-web-site-for-home-buyers/#comments</comments>
		<pubDate>Wed, 18 Feb 2009 01:20:03 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090217/a-go-to-web-site-for-home-buyers/</guid>
		<description><![CDATA[Dipping a toe into the real-estate market these days can be tricky. Thankfully, the Web's ability to demystify intimidating topics has brought what was once considered insider real-estate knowledge to the masses.]]></description>
			<content:encoded><![CDATA[<p>Dipping a toe into the real-estate market these days can feel a lot like taking your car to the mechanic: If you don&#8217;t know what you&#8217;re doing and don&#8217;t trust the professional you hired, you may feel like someone is taking advantage of you. Thankfully, the Web&#8217;s ability to demystify intimidating topics has brought what was once considered insider real-estate knowledge to the masses.</p>
<p>This week, I tested <a href="http://Trulia.com" rel="external">Trulia.com</a>, a real-estate site that&#8217;s geared toward helping people who are ready to buy. Trulia combines a simple approach to real estate that anyone can grasp, with enough market stats to excite number-crunching types. It also offers a community where regular users can ask 200,000 real-estate professionals questions without fear of being hounded by agents because their emails are hidden.</p>
<div class="media-CENTER" style="width: 262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AO471_MOSSBE_DV_20090217133616.jpg" alt="Trulia for iPhone" height="394" width="262" /><br />An iPhone app from Trulia.com uses GPS to find nearby open houses.</div>
<p>Trulia has been around since 2005, but started out as a site that only posted local real-estate listings in California and New York. After expanding to the national market in 2006, it added other features like pricing heat maps (color-coded to indicate prices in an area), comparable listings, an online community and automatically generated newsfeeds about specific properties and areas. Last summer, Trulia went mobile with a free iPhone app that uses GPS to find nearby open houses.</p>
<p>Starting Wednesday, Trulia will offer CompareIt, a tool that lets users choose five properties for sale to directly compare with one another. Before now, Trulia just generated a list of comparable properties that sold or are for sale at the bottom of a listing.</p>
<p>I only used Trulia for a week, and I&#8217;m not a typical buyer since I was just looking &#8212; for now. But I got a lot out of the site, especially by browsing maps of neighborhoods that I know well (I&#8217;m picky about my preferred location) and asking questions of the Trulia community. Its iPhone app listed nearby open houses according to my search criteria and also worked on my iPod touch as long as I was in a Wi-Fi zone.</p>
<p>Another big plus to Trulia is Newsfeed, a list that shows up on the home page with content that&#8217;s automatically generated and personalized according to your past search locations. It is updated every day and spits out stats like the number of price reductions, open houses and new listings in an area. It shows an area&#8217;s average listing price, median sales price, number of foreclosures and average price per square foot, among other things. These data are a boon for people who don&#8217;t have the time or inclination to look this stuff up, and it aggregates the data into one intelligible, quick snapshot.</p>
<p>I found some flaws in Trulia, like the way it accidentally listed a property that was sold five months earlier. Trulia said it relies on partners for accurate listings, and those partners get their data from Multiple Listing Services or local brokers and agents, therefore Trulia&#8217;s data are only as good as its partners&#8217;. (At least one other real-estate site also accidentally listed the already-sold condo for sale.) Another problem occurred when I tried to use the CompareIt chart on Washington, D.C., properties; Trulia said the tool doesn&#8217;t work for D.C. due to a bug that it hopes to fix. Finally, properties saved on the iPhone app won&#8217;t transfer to your Trulia Web site account. The company says it hopes to fix the iPhone issue.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/PJ-AO470_MOSSBE_G_20090217134910.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/PJ-AO470_MOSSBE_G_20090217134910.jpg" alt="Trulia" height="253" width="380" /></a><br />Trulia&#8217;s CompareIt lets users compare five properties with one another.</div>
<p>One of Trulia&#8217;s competitors is <a href="http://Zillow.com" rel="external">Zillow.com</a>, which displays its own price estimates for all houses in the U.S. (for sale or not) to give people an idea of the real-estate value in an area. The two sites are similar in some ways: Both show heat maps, display data about nearby schools, have mortgage calculators and use online communities to answer questions. But Zillow doesn&#8217;t offer a stat-packed Newsfeed or an iPhone app like Trulia.</p>
<p>After browsing through Trulia, I found a variety of properties that suited my target price range and location preferences. One place had lots of big windows and a renovated kitchen, according to the photos and information listed on its detailed Trulia Web page. A shortcut on the page made it easy for me to share this place with three friends to see what they thought. I even posed a question to the Trulia community about the property: Does this unit have a private entrance, or does it share an entrance with the five other units in the building?</p>
<p>Ironically, this was the property that was already sold, as I found out when a real-estate agent responded to my question. It took him just 15 minutes (Trulia says this is within five minutes of the average response time) to post a response saying that he was familiar with the listing and that the place sold five months earlier. Trulia has since updated this property&#8217;s status.</p>
<p>Other questions that I asked of the community were answered within 20 minutes. In one instance, I asked a general question about the best time of year to buy in Washington, D.C., and three real-estate agents responded almost immediately; two were from my area and offered their advice &#8212; and their services &#8212; but one from Florida chimed in simply to offer some encouragement. Each responder was clearly identified with a name, classification (i.e. real-estate pro) and photo. Within a couple hours, four more people responded.</p>
<p>These questions and answers are shared with everyone on Trulia, and I clicked on a thumbs-up icon to vote for the answer I found most helpful.</p>
<p>Email alerts can be set up through Trulia so you&#8217;re notified if a property you like dips below a certain price, or if there are new blog posts about certain categories like financing, crime or environmentally friendly properties.</p>
<p>The CompareIt tool worked to see how properties (excluding those in D.C.) stacked up against one another, up to five at a time. These charts arm people with more statistics and (likely) more negotiating power.</p>
<p>The real-estate world can be intimidating, now more than ever. Though sites like Trulia won&#8217;t solve this problem completely, they could make the weighty decision of buying a house a little bit easier.</p>
<p class="tagline">Edited By Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a></li>
</ul>
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		<title>Tracking Friends the Google Way</title>
		<link>http://solution.allthingsd.com/20090203/tracking-friends-the-google-way/</link>
		<comments>http://solution.allthingsd.com/20090203/tracking-friends-the-google-way/#comments</comments>
		<pubDate>Wed, 04 Feb 2009 05:02:04 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Facebook]]></category>
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		<description><![CDATA[Katie reviews Latitude, a new feature of Google Maps that uses location-based technology to track its users' movements. Latitude displays the user's location on a map for friends to see, so they can know where the person is at all times.]]></description>
			<content:encoded><![CDATA[<p>For the past week, I&#8217;ve been stalking my sister, my boyfriend and my boss. They&#8217;ve also been stalking me, and we still like one another.</p>
<p>All four of us have been using an application that, once downloaded onto a mobile device, uses location-based technology to track its users&#8217; movements. The app then displays the user&#8217;s location on a map for friends to see, so they can know where the person is at all times.</p>
<p>We used <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=goog'>Google</a> Latitude, a new feature in the search giant&#8217;s Google Maps mobile application as of today. People can get this if they upgrade their current version of Google Maps or install Maps for the first time. It works on Google&#8217;s G1, most color BlackBerrys, most Windows Mobile devices and some other smart phones. Google says it will soon work on the iPhone, iPod touch and Sony Ericsson phones.</p>
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<p>Google (GOOG) is arriving late to the party where location-based apps like Loopt (<a href="http://Loopt.com" rel="external">Loopt.com</a>) from Loopt Inc. and Where (<a href="http://where.com" rel="external">where.com</a>) from uLocate Communications are already following people on a variety of mobile devices ranging from basic cellphones to iPhones. These apps rely on GPS satellites, Wi-Fi or cellular towers to locate you and your friends, and then use this data to encourage people to find nearby attractions, local information or social networks.</p>
<p>Latitude is an opt-in-only feature, meaning no one can see your location &#8212; or vice versa &#8212; without permission. It uses either GPS satellites or cell-tower and Wi-Fi location technology depending on your mobile device&#8217;s specifications and what&#8217;s most available in certain spots. My trusted testers and I used Google Latitude on three different kinds of BlackBerrys: the Pearl 8130, Curve 8320 and two Curve 8900s. Of these, only the 8900s made use of GPS.</p>
<div class="media-CENTER" style="width: 262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AO376_MOSSBE_DV_20090203131416.jpg" alt="Google Latitude" height="394" width="262" /><br />Latitude, a feature in Google Maps, shares someone&#8217;s location, status and photo with friends. Location data can update every several minutes when a user is moving.</div>
<p>Along with their locations, friends can share other information on Latitude by updating a status line or changing their picture, which appears as a tiny representative icon on a map. Changes to one&#8217;s status or picture will be reflected in Google Talk, Google&#8217;s instant-messaging tool, but this doesn&#8217;t integrate with other status-related social-networking programs like Facebook or Twitter, and thus may saddle people with another status entry to update.</p>
<p>It&#8217;s easy to find fault in Latitude since it often spots people inaccurately, including showing my sister in Boston&#8217;s Charles River, rather than in a neighborhood along the river. It&#8217;s worth noting that tracking technology in general, including GPS, can be inaccurate. But even with these inaccuracies, my friends and I liked finding one another on our respective maps and used this geographic information to send location-specific messages to each other: I joked with my boyfriend about not leaving his house on time for a dinner and commended my sister on getting up early for church on Sunday.</p>
<p>Usability issues aside, location-based services like Latitude can be just plain creepy, especially when a Big Brother like Google is tracking your whereabouts. So Google incorporated easy-to-change privacy settings so that locations can be automatically detected, manually entered or completely hidden from other people. Or people can sign out of Latitude altogether.</p>
<p>Likewise, users can adjust the level of geographic information they&#8217;re willing to share with each person. For example, I might want to share with my boyfriend my best available location information, like a specific spot on a street, and share only city-level location information with my boss.</p>
<p>The city-level information would be helpful for my parents, who often wish they had a better idea of when I&#8217;m traveling for work and where I&#8217;ll be. But my parents aren&#8217;t likely to download Google Latitude onto their mobile devices anytime soon. For them, a special Latitude widget in iGoogle &#8212; Google&#8217;s personalized home page feature on a PC &#8212; might be best. This widget is also useful for people who may have Latitude on a mobile device but are sitting at their desks and want to see where their friends are.</p>
<p>As expected, Latitude worked differently between me and the people who live in the same area, compared with how it worked between me and people who live hundreds of miles away, like my sister in Boston. For example, my boyfriend and I are more likely to use our respective locations to plan where we&#8217;ll meet for dinner, while my sister&#8217;s current location is just fun to see. Still, my sister and I know one another&#8217;s neighborhoods well enough to have an idea of where the other was, and we felt a little more plugged in with each other&#8217;s lives when we saw one another on our maps.</p>
<p>People who live in urban settings will likely use Latitude differently than those who live in the suburbs. One of my testers noted that it could be fun using Latitude to see where friends are out in a city on any given night. But because Latitude sometimes pegs people&#8217;s locations as a lot farther away than they are &#8212; one test spotted a friend 1.5 miles away from his real location &#8212; this might be tough data to go on.</p>
<p>After using Latitude for a while, I grew to recognize familiar location mistakes like home or work, and knew where my friends actually were. But it&#8217;s unfortunate that locations aren&#8217;t more accurately marked.</p>
<p>Latitude returned the most precise location results when determining where the two GPS-using BlackBerry Curve 8900s were at any given time, though these spots still weren&#8217;t perfect. If a mobile device doesn&#8217;t have GPS or if GPS simply isn&#8217;t available in the area, cellular towers and Wi-Fi will help a determine location. These alternate methods use less battery than GPS, so they will work instead of GPS when Google Maps isn&#8217;t running in the foreground of a device.</p>
<p>Latitude users can opt to allow their location to automatically update every several minutes while they&#8217;re moving. A Friends List that appears with the map lists people in order of who is moving starting with who moved most recently. Users can send text messages or call friends directly from this list, or find nearby spots like bars or movie theaters by typing into a search box; restaurant information includes ratings and reviews. Directions to and from friends&#8217; locations are also available, and you can plan your route via car, mass transit or walking.</p>
<p>Location-based services like Latitude are great for keeping tabs on friends and could even come in handy in other situations &#8212; such as when parents want to know where their kids are or when elderly relatives want to let someone always know their whereabouts. But I wouldn&#8217;t want to depend on them in an emergency.</p>
<ul>
<li><a href="http://www.google.com/latitude">Google Latitude Web Site</a></li>
</ul>
<p></p>
<p class="tagline">Edited By Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a></li>
</ul>
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		<title>Fresh 'Discoveries' from iPod, Zune</title>
		<link>http://solution.allthingsd.com/20080916/fresh-discoveries-from-ipod-zune/</link>
		<comments>http://solution.allthingsd.com/20080916/fresh-discoveries-from-ipod-zune/#comments</comments>
		<pubDate>Wed, 17 Sep 2008 01:16:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[Katherine Boehret]]></category>
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		<description><![CDATA[Apple's Genius is a helpful tool for quickly making a playlist, but Microsoft's Zune software truly allows people to discover more about their own music.]]></description>
			<content:encoded><![CDATA[<p>Amid a speech by its CEO and a musical performance, <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=aapl'>Apple</a> last week unveiled a new version of its iTunes software and some new iPods.</p>
<p>Meanwhile, <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=msft'>Microsoft</a>&#8217;s Zune announced via press release that new players in different capacities and colors would be available this week, along with a software update.</p>
<p>Despite their different approaches, these two announcements shared a notable common thread: integrated music discovery. Each company&#8217;s new software features ways for users to find automatically generated suggestions of music they might like, the way Pandora Media Inc.&#8217;s popular personalized music lists do. Of course, music discovery also encourages users to buy more.</p>
<p>Apple&#8217;s new iPods include a thinner Nano with an accelerometer, which senses the direction a screen is being held in a user&#8217;s hands and flips the display horizontally or vertically. These Nanos come in eight- or 16-gigabyte versions for $149 or $199 and are available in nine bright colors. A new, thinner iPod Touch with a built-in speaker was also unveiled, and it comes in eight-, 16- or 32-gigabyte versions for $229, $299 or $399.</p>
<p>Microsoft&#8217;s two new Zune players come in 16- and 120-gigabyte capacities for $200 and $250, respectively. All Zunes have built-in FM tuners and wireless capability, but the new upgrade allows users to buy and download songs they hear on their Zunes&#8217; radios via Wi-Fi, when available.</p>
<p>While Apple&#8217;s iPod has been a snowballing success for the company, its companion iTunes software is no slouch. To date, 65 million iTunes store accounts with associated credit cards have been set up on Macs and Windows PCs. But iTunes has always been weak on music discovery and community.</p>
<p>Apple (AAPL) calls iTunes 8&#8217;s ability to make smart music recommendations the &#8220;Genius&#8221; feature. The tool can automatically do two things after analyzing a selected song from your music library. First, it can generate a playlist of songs from tunes you own. Second, it can generate a list of songs you don&#8217;t own but might want to buy from the iTunes store.</p>
<p><media alignment="NONE" height="174" reuse-expiration="2009-09-16" reuse-type="restricted" thumbnail-src="PJ-AN247A_pjMOS_D_20080916222259.jpg" type="ILLUSTRATION" width="262"><image alternate-text="Zune's Mixview feature " height="369" slug="pjMOSSBERG" src-id="PJ-AN247A_pjMOS_G_20080916222259.jpg" width="553"/><media-credit>Microsoft</media-credit><media-caption>Zune&#8217;s Mixview feature displays content related to an artist with an explanation of the relationship.</media-caption></media>
<p>Microsoft&#8217;s Zune software discovers and recommends music using categories called &#8220;Picks,&#8221; &#8220;Channels&#8221; and &#8220;Mixview.&#8221; The last of the three, Mixview, generates recommendations for other musicians and albums, as well as other Zune users with whom you might like to connect. The suggestions are based on the artist of the song you&#8217;re playing and are displayed in an interactive graphic that explains how each is linked &#8212; for instance, if your artist was influenced by a band or if a member of Zune&#8217;s social network is a top listener of the artist you&#8217;re playing.</p>
<p>After using the music-discovery software from Apple and Microsoft (MSFT), I felt like Apple&#8217;s Genius tool still had a lot to learn, though the company says it will improve over time as more people start using it. Zune&#8217;s software had some similar issues, but it offered recommendations in a richer, more engaging manner, encouraging me to keep digging around and learn more about my music. Though I didn&#8217;t happen to have as much time to use Zune&#8217;s software as I did Apple&#8217;s Genius, I got more out of my Zune experience.</p>
<p>Apple offers much more content at its iTunes store than Zune. In all categories, iTunes takes the lead: in songs, 8.5 million songs to Zune&#8217;s 4 million; in music videos, 10,000 versus 8,500; in television episodes, 30,000 versus 3,000; and in audio and video podcasts, 125,000 versus 6,000.</p>
<p>To analyze and learn from your music, Apple scans the contents of your music library, which may raise privacy concerns for some people. Apple says that the information it collects is completely anonymous, and that it does not and will not associate this information on its servers with you or your account.</p>
<p>Some of my Genius playlists were well-crafted, including songs that meshed well with one another. But outliers cropped up, such as when &#8220;Should I Stay or Should I Go&#8221; by the Clash was stuck in the middle of a list generated from Coldplay&#8217;s gentler ballad, &#8220;Green Eyes.&#8221; Some songs won&#8217;t generate playlists if you don&#8217;t have enough related songs in your library; this happened to me with the pop hit &#8220;Apologize&#8221; by Timbaland, featuring OneRepublic.</p>
<p>Songs from artists whose content isn&#8217;t sold in iTunes, such as The Beatles, won&#8217;t generate Genius lists, because Genius makes suggestions based only on what it sells in its iTunes catalog. Genius will soon work with songs beyond those sold in iTunes.</p>
<p>Genius has a bigger problem. If you hit &#8220;Play&#8221; in iTunes, a Genius sidebar appears to offer content related to a selected song. But as play continues, Genius doesn&#8217;t continuously generate new recommendations; instead, it&#8217;s stuck on the very first song that was selected &#8212; which you might have chosen two hours ago. This means music discovery must be a manual process, rather than an as-you-listen convenience.</p>
<p>Genius playlists can be made on a computer or iPod and sync back and forth. I synced Genius lists on two iPod touches, but this didn&#8217;t work in one test with an iPhone. Apple said it couldn&#8217;t replicate this problem and hadn&#8217;t had other reports of it.</p>
<p>Zune software never scans your music collection. Instead, it knows only the number of times you played a song and how you may have rated a song.</p>
<p>Zune&#8217;s Mixview adds a real zing to the discovery process. It is a kaleidoscope-like graphic that appears on the screen when a song, artist, album or friend&#8217;s Zune Card is selected. The selected item is surrounded by eight to 10 floating squares filled with graphics and text, each holding a related song, album, artist or graphic representation of a Zune listener who&#8217;s considered an &#8220;expert&#8221; on the selection.</p>
<p>Each of these related squares includes a line of text explaining its relationship to the center item. For example, as I played &#8220;(I Can&#8217;t Get No) Satisfaction&#8221; by the Rolling Stones, Cyril Davies appeared as a related artist; an image of Arthur Alexander appeared as an influencer of the Stones; a Zune community member with the tag &#8220;Rreynoso&#8221; appeared as the top listener for the band and other Stones albums were displayed.</p>
<p>Mixview changes as you explore it. When one of its recommendations is selected, a new Mixview is created around that selection, encouraging discovery. But Mixview has the same problem as Apple&#8217;s Genius: When one song ends and another begins, the Mixview graphic doesn&#8217;t automatically change; you must manually start Mixview for a new song. Zune says it doesn&#8217;t want to change the graphic in case a user is in mid-exploration.</p>
<p>Unlike Genius, Mixview shows songs and artists beyond what Zune sells online. But the company says Mixview does &#8220;favor&#8221; Zune content, and Zune Picks are limited to items sold by Zune.</p>
<p>Zune Picks and Channels are more passive ways of discovering music: Picks are generated for you in Zune Marketplace according to your listening habits. Zune Channels bring collections of music to Zune devices and software, but these are useful only for Zune Pass members who pay $15 monthly.</p>
<p>Apple&#8217;s Genius is a helpful tool when it comes to quickly making a playlist, and its iTunes sidebar might reveal fresh related content. But the Zune software truly allows people to discover more about their own music and that of others.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a></li>
</ul>
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		<title>HTC Can't Disguise Windows Mobile Flaws</title>
		<link>http://solution.allthingsd.com/20080903/htc-cant-disguise-windows-mobile-flaws/</link>
		<comments>http://solution.allthingsd.com/20080903/htc-cant-disguise-windows-mobile-flaws/#comments</comments>
		<pubDate>Wed, 03 Sep 2008 22:20:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<description><![CDATA[It's exciting to think about iPhone competitors giving better software a real try. But HTC's Touch Diamond doesn't hide the outdated Windows Mobile well enough or often enough for a user to want to buy a whole new device.]]></description>
			<content:encoded><![CDATA[<p>New iPhone competitors continue to crop up, though most are mobile devices from companies that simply slap on a touch screen in hopes of fooling consumers. The real key to the iPhone&#8217;s success is its software, and finally, signs indicate that other companies are starting to pay more attention to making good software to go along with their hardware.</p>
<p>One welcome sign is an effort by companies trying to improve Microsoft Corp.&#8217;s (MSFT) Windows Mobile operating system, which has a reputation for confusing navigation and hasn&#8217;t had a major update recently. Kinoma Inc., for example, recently released an application called Kinoma Play that runs on Windows Mobile devices and gives users a markedly better way of handling photos, videos, music and Web browsing.</p>
<div class="media-CENTER" style="width: 300px;"><img src="http://online.wsj.com/public/resources/images/PJ-AN171_MOSSBE_NS_20080903145847.jpg" alt="HTC Touch Diamond" height="354" width="300" /><br />The HTC Touch Diamond, due out this month from Sprint, tries to hide Windows Mobile software.</div>
<p>This week, I tried yet another software program that is designed to run on top of Windows Mobile software. But this time, the software is at the heart of a device designed by the same company: HTC Inc. I tested the HTC Touch Diamond, due out from <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=S'>Sprint</a> (S) sometime this month for $250 (after a $100 mail-in rebate) with a two-year contract.</p>
<p>Taiwan-based HTC started out in 1998 as a maker and designer of mobile devices for other companies. A year ago, HTC launched the first device under its own name in the U.S., and now, Sprint, AT&#038;T (T) and T-Mobile (DT) sell HTC-branded devices. The Diamond incorporates HTC software, as well as software from Sprint, MobiTV, TeleNav and others. But it isn&#8217;t a stretch to imagine HTC trying to create a fully end-to-end model (hardware and all software) in the future.</p>
<p>The Diamond has a touch screen, but it&#8217;s smaller than Apple&#8217;s (AAPL) iPhone &#8212; 2.8 versus 3.5 inches. This screen lacks the iPhone&#8217;s multitouch functionality, and its smaller size robs space used for touch gestures like flicking or scrolling with a finger. Yet like the iPhone, it relies solely on an on-screen keyboard for all text entries. Even with the Diamond&#8217;s stylus, the keyboard felt small and cramped. Using just your fingertips was next to impossible.</p>
<p>After using the Diamond for a week, I can say that despite its handsome TouchFLO 3D software and animated icons like photos that flip from one to the next with a flick of finger, this device failed to disguise the frustrating interface of Windows Mobile often enough for my taste.</p>
<p>It reminded me of the brown paper bag book covers my Dad helped me make for schoolbooks when I was a kid: They looked great on the outside, felt sturdy and clean and created a blank canvas for homemade doodles that were often more interesting to me than the books they covered. But my book covers couldn&#8217;t change what was underneath; pages of frustrating algebra were just a flip away.</p>
<p>HTC&#8217;s sleek software tries to hide Windows Mobile, but menus from the Microsoft operating system are constantly popping up. HTC&#8217;s email program, for example, is represented by an animated envelope icon that, when selected, cleverly flips twice before sliding an email message half-way out and giving you a three-line peek at what&#8217;s inside. If only reading and responding to email were half as entertaining. Selecting the animated envelope opens the old, cumbersome Windows Mobile email program.</p>
<p>Also, the touch capabilities of the Diamond&#8217;s screen didn&#8217;t work as well as they should. Finger flicks that should have scrolled through lists instead seemed to select individual items in a list, as if they were sticky.</p>
<p>The Diamond isn&#8217;t all bad, of course. Plenty of people will like its smaller size because the iPhone and RIM&#8217;s (RIM) BlackBerrys seem too large and brick-like to hold up to an ear for phone calls. Next to my BlackBerry Curve, the Diamond was of comparable thickness but measured smaller in width and length.</p>
<p>Despite its size, the Diamond is packed with features. It has a 3.2-megapixel camera with autofocus that doubles as a camcorder, and comes with four gigabytes of internal memory and a removable battery. I taped short videos &#8212; something the iPhone can&#8217;t do &#8212; and found the sound and video footage to be adequate.</p>
<p>HTC touts the Diamond&#8217;s browser, which is based on the Opera browsing engine but is designed for HTC. It opens Web pages in views that fit the screen and text is automatically resized as users zoom in or out, though this resizing was sometimes slow.</p>
<p>Unlike the iPhone, Web sites that are opened on the Diamond&#8217;s browser don&#8217;t resemble the actual site as you would see it on your computer. I opened CNN.com (TWX) and WSJ.com (NWS), two sites that are packed with text and graphics on a regular browser. On the Diamond, they quickly were rendered in list format with mostly text-only. I easily touched the screen to follow links to full stories.</p>
<p>Like the iPhone, the Diamond has an accelerometer, though it&#8217;s called the &#8220;G-Sensor.&#8221; When it worked, this feature flipped the screen to match the horizontal or vertical direction in which the device was being held. Photos flipped instantly, but the Diamond&#8217;s G-Sensor took almost three full seconds to respond as I flipped from vertical to horizontal while using the browser. And some Web sites didn&#8217;t respond to the G-Sensor flips at all.</p>
<p>A special YouTube application developed by HTC was easy to find on the device and worked quickly. My videos were organized into categories for All, History, Bookmarks and Search, though this last category required using the finger-fumbling keyboard. In one step, I emailed a link from a YouTube video to a friend using the device, with a still shot from the video included in the message.</p>
<p>Overall navigation on the Diamond isn&#8217;t as intuitive as on the iPhone or iPod Touch, nor was it as easy as on a touch-screen Windows Mobile device running the Kinoma Play application. The iPhone and iPod Touch use quick double-taps on touch screens to zoom in or out, and multitouch capabilities resize images with pinching gestures; Kinoma Play uses a long touch to zoom in. The Diamond used double tapping on some screens, but not enough for me to grow comfortably reliant on it. A small, circular pad beneath the device&#8217;s touch screen provided a more dependable method for zooming in or out of screens: tracing the perimeter of this circle clockwise with a finger zoomed in; counterclockwise zoomed out.</p>
<p>The HTC&#8217;s software animation is put to good use on its Weather screen. Here, animated illustrations of each day&#8217;s weather appear on the screen: suns spin, clouds move in, rain appears to fall. Even moons appear on the device at night to accurately reflect the weather in a city at a specific time.</p>
<p>It is exciting to think about other mobile-phone companies giving better software a real try, especially those that attempt to improve Windows Mobile. But HTC&#8217;s Touch Diamond doesn&#8217;t hide the outdated operating system well enough or often enough for a user to want to buy a whole new mobile device.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a></li>
</ul>
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		<title>Kinoma Touches Up  Clunky Windows Mobile</title>
		<link>http://solution.allthingsd.com/20080826/kinoma-touches-up-clunky-windows-mobile/</link>
		<comments>http://solution.allthingsd.com/20080826/kinoma-touches-up-clunky-windows-mobile/#comments</comments>
		<pubDate>Tue, 26 Aug 2008 21:36:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Apple]]></category>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20080826/kinoma-touches-up-clunky-windows-mobile/</guid>
		<description><![CDATA[Kinoma Play is one application that is desperately needed by Windows Mobile users, and it just might remind them that there's a better way to navigate media and media-related Web services without needing to buy a new mobile device.]]></description>
			<content:encoded><![CDATA[<p>Think about a mobile device with a touch screen that&#8217;s designed to work with smart software. A single tap on its surface instantly zooms in on images; a flicking gesture moves one photo off the screen and pulls another one on. Menus appear with clever animation, and actions like downloading and emailing photos and videos are intuitively incorporated, rarely more than one step away.</p>
<p>Bet you&#8217;re thinking about Apple&#8217;s (AAPL) iPhone.</p>
<p>I&#8217;m actually describing a Windows Mobile device. In fact, any touch-screen Windows Mobile device made in the past couple of years can perform the aforementioned functions &#8212; as long as it&#8217;s running a new application called Kinoma Play.</p>
<p>This much-needed shot in the arm for Windows Mobile comes from Kinoma Inc. and for $30 can be downloaded onto a computer or directly onto a device from <a href="http://www.kinoma.com" rel="external">www.kinoma.com</a>. It works on touch and nontouch screens alike, though touch features do add a lot of pizzazz. After installation, Kinoma Play seems to totally take over the device&#8217;s multimedia functions, hiding every trace of Windows Mobile&#8217;s clunky, antiquated, menu-driven operating system.</p>
<div class="media-CENTER" style="width: 300px;"><img src="http://online.wsj.com/public/resources/images/AK-AH705_MOSSBE_NS_20080826162719.jpg" alt="Mossberg image" height="335" width="300" /><br />Kinoma Play in action, clockwise from top left: a media interface, touch-screen navigation, upload to YouTube, picture rotation, search by characters, and photo zoom.</div>
<p>It smoothly opens and displays all types of media, including photos, videos and music. But it&#8217;s also a fast search engine for multimedia content on the phone, on the Web or even on your computer via remote search. Kinoma Play works with services including YouTube, Audible, Flickr, iDisk, Live365, Orb and SHOUTcast. And a section called the Kinoma Guide compiles over 100,000 podcast episodes, radio stations, videos, live television and Webcam clips, panoramas and photos into easy-to-browse categories.</p>
<p>After almost a week with this application, I changed the way I thought about on-the-go Web browsing for media. I forgot about typical browser functions like typing a Web site&#8217;s name into a URL bar and instead did plenty of things online with my portable device without deliberately thinking about being online.</p>
<p>Kinoma Play is so well-designed that I wish it could entirely replace the dated Windows Mobile user interface, which still lags behind the iPhone&#8217;s. But, alas, it&#8217;s about media only. It isn&#8217;t designed to supplant, and doesn&#8217;t change or improve, any of the phone&#8217;s more common functions, like overall email and Web browsing, calendar, contacts or productivity programs.</p>
<p>Kinoma is working on Symbian, Linux and even iPhone versions of its application and will release one of those versions by the end of this year.</p>
<p>I ran into a few problems while using Kinoma Play. On three different occasions using two different devices, my touch screen froze when I tried to start the application, and the only way I could fix the problem was by completely rebooting my device. Once in a while, I experienced slow performance, though this could have been attributed to my network connection. And Kinoma Play lacks a one-step shortcut to its home screen; currently, users must press a &#8220;Back&#8221; soft key on each screen until they reach the home screen.</p>
<p>But the pluses of Kinoma Play outweighed these hassles, especially considering how enjoyable this application was to use. I tested Kinoma on two Palm (PALM) devices running Windows Mobile: the not-yet-released Treo Pro, which will be available here in the fall for an unlocked, unsubsidized price of $549, and the $250 (after discounts and two-year-contract rebates) Treo 800w available from Sprint (S). Both have touch screens that work best with an included stylus, though a fingernail or fingertip worked for me in most cases.</p>
<p>Upon installation, Kinoma Play automatically scans a device&#8217;s media and organizes it into categories under a section called My Media Files. I was especially eager to see how photos were handled, so I started out in the Pictures category.</p>
<p>All Kinoma screens have a set of familiar navigational tools that appear as soft keys at the bottom of the screen; they show up when the bottom section of the screen is touched and disappear when touched again. On the bottom left, a &#8220;Back&#8221; arrow takes users to the previous screen. On the bottom right, a list-like icon represents what Kinoma calls the Menu Pod. When touched, this pulls up three succinct menus &#8212; for media, settings and another action related to the program that&#8217;s open.</p>
<p>I opened some photos that were stored on the Palm Treo Pro and touched the center of the screen with my finger. A quick tap on the screen zooms in on each photo, and a small inset of the photo with a box representing the magnified area appears on the lower right of the screen. I dragged this tiny box around in the inset image to change where I was zooming. To zoom in on a photo slowly, I simply touched and held my finger on the screen for a longer period of time. A quick tap after either zooming method will quickly snap the image back to normal view.</p>
<p>I moved from one photo to the next as I do on my iPod Touch: by placing a finger on one edge of the photo and flicking left or right across the screen. Rotating was fun and easy to do when I drew a circle on the photo with my fingertip in the direction that I wanted it to rotate. The image followed whatever motion I drew. To rotate the photo 180 degrees, I drew a larger half-circle.</p>
<p>I selected Flickr from Kinoma Play&#8217;s list of services and signed into my Flickr account in just a few steps. My photos and those of friends were just as easy to browse as my own photos, thanks to Kinoma Play&#8217;s built-in tools. The Menu Pod icon offered a one-step way to play all photos in slide shows; music could be selected to play in the background.</p>
<p>With a touch on the Menu Pod icon, users can add any media to favorites or to an &#8220;on-the-go&#8221; list. This same tool also sends multimedia to others via email; I used it to send friends photos of a recent trip to California as well as a YouTube link to video footage of Sen. Joe Biden speaking.</p>
<p>Kinoma makes something out of every action. The Menu Pod button seems to jump into the center of the screen when summoned, and each of its three menus spins like a tiny top to get out of the way so another menu can be seen. Other screens seemed to do a mini back flip as they opened or closed. And long lists seemed to bounce when scrolling reached the top or bottom.</p>
<p>In the Services menu, I used Audible to listen to part of an audio book and listened to rock and country songs on Web radio stations from SHOUTcast and Live365.</p>
<p>I particularly liked using the Kinoma Guide, which is constantly updated with material that streams to your devices when you open it. I found a Restaurant Guys podcast in which chef Cat Cora was interviewed, and even saved it for later listening by downloading this seven-megabyte podcast to my device in one clean step. Kinoma wisely adds all downloads to a special section that&#8217;s easy to find. The last 100 things you looked at on Kinoma Play can be found in a section called History.</p>
<p>These days in the tech world, much attention is being paid to applications sold on Apple&#8217;s App Store for use with the iPhone or iPod Touch. But Kinoma Play is one application that is desperately needed by Windows Mobile users, and it just might remind them that they can better navigate media-related Web services &#8212; without having to buy a new mobile device.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find all our columns and videos online free at the All Things Digital Web site: <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a></li>
</ul>
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		<title>Social-Networking Software Becomes Neighborly</title>
		<link>http://solution.allthingsd.com/20080805/social-networking-software-becomes-neighborly/</link>
		<comments>http://solution.allthingsd.com/20080805/social-networking-software-becomes-neighborly/#comments</comments>
		<pubDate>Tue, 05 Aug 2008 21:32:45 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<description><![CDATA[We tested Meebo, Adium and Digsby, free instant-messaging programs that work by being a one-stop shop for online communication. All three are straightforward and work without much effort or instruction.]]></description>
			<content:encoded><![CDATA[<p>Instant-messaging programs, once the snobby little kids of the online communication world, have had to learn to play well with others.</p>
<p>AOL&#8217;s AIM started out with enough popularity to freely ignore the need to integrate with other programs; now, it can be argued that AIM retains its relevancy by operating with other messaging programs like <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=goog'>Google</a>&#8217;s Gmail chat and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=aapl'>Apple</a>&#8217;s iChat. Other IM clients paired up with one another to increase usability, like when <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=msft'>Microsoft</a> and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=yhoo'>Yahoo</a> became interoperable over two years ago.</p>
<p>But nowadays, social-networking offerings &#8212; like leaving messages on Facebook walls and receiving Twitter &#8220;tweets&#8221; from friends &#8212; compete with traditional instant-messaging programs. And advanced technology in mobile devices has helped these chats move from desktops to iPhones and BlackBerrys, where conversations can continue on-the-go, using mobile applications.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/AK-AH543_MOSSBE_20080805122133.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/AK-AH543_MOSSBE_20080805122133.jpg" alt="Image" height="301" width="380" /></a><br />Three free programs &#8212; Meebo, Adium and Digsby &#8212; work by consolidating numerous messaging accounts into <highlight type=\"BOLD\">one combined program</highlight>.</div>
<p>This week I tested three free programs that seem to acknowledge the fading star of isolated instant messaging, as we once knew it. Meebo, Adium and Digsby work by consolidating numerous messaging accounts into one combined program. Some of these include social-networking integration or even built-in email notifications, turning the service into a one-stop shop for online communication. The result can save people from choosing one IM system over another.</p>
<p>All three of these programs are straightforward and work without much effort or instruction. They require users to enter the user names and passwords to log onto each IM account, which may make some people uncomfortable, even though each site explains its privacy policy. Of the three, Digsby offers to integrate with the greatest number of programs all at once, including instant messaging, email and social-networking accounts. It also lets people handle email by deleting or sorting it directly in the IM window, which neither of the other programs does.</p>
<p>But Digsby isn&#8217;t yet usable on Macs or Linux, and Adium (the second-best offering) is available only on Macs. When used with the correct operating system, these programs perform as promised, easing communication overall and saving people the hassle of logging into various accounts &#8212; or missing out on chats with friends because of not signing into certain programs.</p>
<p>Meebo, <a href="http://www.meebo.com" rel="external">www.meebo.com</a>, is the only one of these three products that is completely Web-based. It works on all major browsers, including Internet Explorer, Firefox and Safari, and doesn&#8217;t require any installation &#8212; a plus for those who would like to be using instant messaging in the office but aren&#8217;t able to install software on corporate computers. It can log users into one of six messaging programs simultaneously, including Yahoo, Microsoft, AIM, Google, ICQ and Jabber.</p>
<p>I signed onto three instant-messaging accounts at once on Meebo by entering the username and password for each and selecting one overall &#8220;Sign In&#8221; button, which logged me into each program simultaneously and displayed all of my contacts in one condensed panel. Meebo can be configured to automatically launch within Firefox if a Firefox extension is downloaded.</p>
<p>Meebo.com is also usable on the iPhone and iPod Touch, allowing people to log into multiple accounts simultaneously from their mobile device. As of now, neither Adium nor Digsby has an application that allows it to work with the iPhone or iPod Touch.</p>
<p>Digsby, <a href="http://www.digsby.com" rel="external">www.digsby.com</a>, was a cinch to set up on my laptop, which was running Windows Vista. It walked me through the steps of adding accounts from instant-messaging programs, email accounts such as Gmail and Hotmail, and social-networking sites such as Facebook, MySpace and Twitter. Digsby works with IM and emails accounts from AOL/AIM, Yahoo, Microsoft and Google. Jabber, ICQ and Facebook chats also work with Digsby, along with IMAP and POP email accounts.</p>
<p>Once added, all of these accounts are represented in one clean panel. These consolidated communication programs saved me many extra clicks on my computer over a weekend, and I easily chatted with friends while checking messages. New emails received in my Gmail account were visible in a preview panel that popped up when I moved my cursor over the email account name. Right within this email preview panel, I could delete or archive each message; I was also able to mark a message as read or report it as spam. I performed all of these email tasks without opening my Gmail account in a browser or email client. Shortcuts in this preview panel labeled Open, Compose and Inbox sent me to my browser to perform these more-involved tasks.</p>
<p>This in-line functionality also applies to other email accounts, according to Digsby. But though I could see a tally of newly received Hotmail messages in my Digsby preview panel, these messages weren&#8217;t as interactive as those received in my Gmail inbox.</p>
<p>Digsby also tracks Twitter alerts and timelines, as well as Facebook newsfeeds and alerts &#8212; including posting notifications in your Digsby panel whenever someone &#8220;friends&#8221; you on Facebook.</p>
<p>Adium, <a href="http://www.adiumx.com" rel="external">www.adiumx.com</a>, wins points for cuteness. The downloaded program is represented by a goofy, green duck, which plops itself in the Mac operating system dock and closes its eyes when not in use. When new messages are received via Adium, this duck flaps its wings until you open the message. The Adium user interface incorporates sleek visuals, such as status windows that gracefully float above user names whenever a cursor moves over these names.</p>
<p>Adium works with AIM, ICQ, .Mac, Jabber, Google Talk, Windows Live Messenger and Yahoo Messenger. Adium supports new email notifications for some accounts, but doesn&#8217;t enable reading or sending email within the program. Instead, it offered to open my account via the browser or using Microsoft Entourage on the Mac. Social networking is limited to MySpace IM on Adium, though the next version will support Facebook Chat.</p>
<p>Adium organizes multiple conversations using tabs stacked at the bottom of a chat window. Icons line the top of each chat window, such as a file icon for transferring files and a lock that switches a conversation to be encrypted and off-the-record. Any conversation that isn&#8217;t designated encrypted is automatically stored in a table of Adium transcripts, which can be sorted by To, From or Date. Transcripts can be sorted using rough timelines like &#8220;within the past two weeks&#8221; or &#8220;since yesterday.&#8221;</p>
<p>I saved myself time and mouse clicks by using these three consolidation programs, though I preferred Digsby in the end because of its intuitive email integration. These programs will help to take down the instant-messaging barriers that have become turn-offs over the past couple years, and may better integrate IM with the social networks and mobile devices that are on the rise.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<p><strong>Write to </strong>the Mossberg Solution at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a></p>
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