The Mossberg Solution » IM

App Aims to Up Social Status of Some Basic Cellphones

Katherine Boehret — Tue, 10 Mar 2009 23:46:03 +0000

Believe it or not, there are people who want nothing to do with smart phones like BlackBerrys and iPhones — they just want a basic cellphone for making and receiving calls. Maybe it’s because they think smart phones are too big or too expensive. But as email becomes harder to miss and social-networking sites grow more popular, these people might start to feel a twinge of smart-phone envy, and wish that they, too, had a way to stay plugged in.

Notifier’s home screen condenses quick snapshots of data from various sources into: “New,” “My Update” and “My Stream.”

For the past week, I’ve been testing an application called Notifier by iSkoot Inc. (iSkoot.com), which is designed to give basic cellphones a smart-phone-like shot in the arm. Notifier aggregates updates from various sources and social communities — including email, Facebook, Twitter, news feeds and instant messaging — into one application made for no-frills phones.

I tried Notifier on a Samsung Propel that costs $50 with a two-year contract and rebate. I appreciated the app’s way of keeping so much content in one spot, which saved me from checking various places for information. And Notifier is designed so you should need to sign into an account only once. But I found serious drawbacks in the experience.

Unlike on a BlackBerry or an iPhone, on which you can place programs you use frequently on the very first screen, Notifier is buried on the phone in a section called “My Stuff,” under a section called “Games and Apps,” which takes 10 clicks to reach. That’s a tremendous pain when you just want to quickly check Facebook. There aren’t any shortcuts or hard keys on phones that will open Notifier more quickly.

Second, Notifier’s user interface can be awkward. Posting updates to my social networks through Notifier was a clumsy process that was riddled with extra steps. My phone even had a slide-out QWERTY keyboard, but I preferred to use Notifier for its namesake purpose: It “notified” me of news like friends’ status updates, new messages (tweets) on Twitter and RSS news feeds.

Notifier costs $3 monthly and is exclusively available on roughly 30 AT&T (T) phones, 21 of which don’t have QWERTY keyboards. AT&T advises people who use it to do so with a data plan; these start at $15 monthly for unlimited data without text messaging. You must buy Notifier in AT&T’s online store, MEdia Mall.

Smart phones are flush with apps that aggregate content from several social networks into one spot, including Xumii for the BlackBerry or iPhone and a feature called Pulse in Yahoo’s (YHOO) oneConnect for the iPhone. There’s even a fun — though not too functional — iPhone app called Ziibii that floats social-network tidbits down an on-screen river.

Whether they’re on smart phones or basic cellphones, apps that display a lot of data in one condensed place need to do so clearly. Notifier does this by displaying a ribbon of icons at the top of the phone’s screen that it calls the carousel, and you can move the phone’s directional arrows left or right to switch from one program to the next. Whatever icon is highlighted in the carousel is the program that appears on the rest of the screen.

A tiny house icon represents the home screen, where three categories of boxes show quick snapshots of data: “New,” “My Update” and “My Stream.” The top box, labeled New, shows names of programs with numbers to show how many new items, or updates, were submitted to that program. For example, “Inbox: 3″ means that three new emails were received; “Feeds: 54″ represents 54 newly received snippets of news from an easy-to-use RSS reader built into Notifier.

Below this data are the My Update and My Stream sections, with left and right arrows to let you scan through various subcategories within each section. My Update shows your status on the various social networking sites.

I found My Stream to be a little confusing. It lets you arrow left or right to see what’s going on in your social network — if you received a new email, for instance, or someone sent you an instant message. But because you’re arrowing left or right, not up and down in a list, it’s hard to find the beginning of this stream. And Facebook notifications are a little too vague; one might say, “Barbie Roberts updated her Facebook profile,” without telling you what she did to update it.

Another Facebook glitch that I ran into was that I had to sign in more than once. This could be a hassle if you’re on the road and nowhere near a computer. In one instance, I was signed in and typed out a status update, but had to sign into Facebook yet again to post my new status. ISkoot says this and other Facebook navigation issues will be fixed within a week.

I flicked through My Stream while standing in line to board a plane and minimized the Notifier screen to get back to the phone’s functionality. Notifier can alert you of new messages even when it’s minimized. This works because the app stays connected to the network, so when you get a new message on Facebook, an email or an instant message, an indicator pops up asking if you’d like to open up the Notifier screen.

The trouble with this indicator is that it doesn’t specify what kind of message you received. I care a lot more about email and instant messages than I do about Facebook messages and would rather not be notified about Facebook. And messages received in the Facebook inbox won’t display in Notifier’s “New” inbox; instead users must take an extra step out to the browser. The company says it’s working on fixing this.

I liked the Notifier news feeds, which were easy to set up. A technology category offered content from 11 sources, and the entertainment category’s seven sources ranged from Rolling Stone to the Onion to Perez Hilton. These feeds are mixed into My Stream, like email or any other news from your network.

Instant messaging, however, required too many steps. It took a while for buddy lists to load. When I selected a person’s name to start an IM conversation, a white screen appeared that looked like a place where I could type my message, but I had to select a “Write” option to skip to another screen and start composing. Likewise, emails couldn’t be typed on the screen of the message itself; rather, you have to open a separate screen for text entry. You might get used to this after a while, but it felt clumsy to me.

Notifier’s extra $18 monthly cost (not including a voice plan) might be worthwhile if you just need a way to stay plugged in and notified of the latest goings-on with friends and email. And compared with the cost of a smart phone, it might be an economical alternative. But its awkward interface and poor placement on the cellphone leave a lot of room for improvement.

Edited By Walter S. Mossberg

Email us at mossbergsolution@wsj.com. Find this and other columns and videos online free at the All Things Digital Web site: http://solution.allthingsd.com

Skipping Your Computer's Warm-Up Time

Katherine Boehret — Wed, 21 Jan 2009 02:10:03 +0000

The time it takes to boot up a computer can be a source of frustration — especially if you’re in a rush and just want to log on, get information and move on with your day. If televisions took as long as PCs take to start working, we’d miss game-winning touchdowns. Slow boot-up times are especially common with the Windows Vista operating system.

One way to evade slow boot-up syndrome is to use a special operating environment that performs a handful of basic tasks and works as an alternative to Windows. If installed on your computer, a system like this can start up instantly when you press your PC’s power button — like turning on a TV.

[ See post to watch video ]

Phoenix Technologies Ltd. (PTEC) and DeviceVM Inc. both offer popular quick-start environments. Phoenix offers two solutions, called HyperSpace Dual and HyperSpace Hybrid, for five PC manufacturers, including Lenovo, Toshiba and Acer. DeviceVM’s product, called Splashtop, comes preloaded on PCs from Asus, VooDooPC and Lenovo, and each brand calls this feature something different, like “Quick Start” on a Lenovo laptop. I used HyperSpace Hybrid on a Lenovo ThinkPad X301, but didn’t get a chance to try Splashtop.

Closed Windows

It’s misleading to say that the Phoenix HyperSpace products offer a faster way to start up your computer, because they don’t actually open Windows, which is your computer’s heart and soul. Instead, they offer a primitive, bare-bones user interface that relies on Web-based applications. For example, you can send and receive email, but only by using a Web-based email program like Gmail or Hotmail. Documents must be created using a program like Google Docs, and when you watch videos, you must use a player like YouTube rather than something like Windows Media Player or QuickTime. Photos can be viewed either via a photo Web site like Flickr or in the HyperSpace browser. Nothing like Word or PowerPoint is available in this slimmed-down environment.

HyperSpace Dual, which costs $40 a year or $100 for three years, operates only one environment or the other (Windows or HyperSpace) at a time and must shut one system down to start the other. HyperSpace Hybrid costs $60 annually or $150 for three years and can run both Windows and HyperSpace side by side. Hybrid users can easily toggle back and forth between systems by pressing the F4 key. If your PC meets the required specifications, you can download a 21-day free trial of HyperSpace Dual or Hybrid from HyperSpace.com.

(DeviceVM’s Splashtop doesn’t run side-by-side with Windows, so is more comparable to HyperSpace Dual. But it does have features that are currently missing in both versions of HyperSpace, including a music player, photo manager, Skype and an instant-messaging program that works with popular IM services.)

Though Windows exists on the same machine, its contents aren’t capable of synchronizing with the Phoenix quick-start system. So if I wrote and saved a draft of this column in Windows, and opened HyperSpace on my laptop a few days later, I wouldn’t be able to see my column or any other files on the Windows side. And browser bookmarks don’t synchronize with the HyperSpace browser.

In HyperSpace Hybrid, you can download files from the Web, like photos from Flickr, and save them to a My Documents folder. Confusingly, this has nothing to do with the My Documents folder on the Windows side, and Windows can’t view those files. But anything I download to HyperSpace Hybrid (not HyperSpace Dual) can be transferred to and opened in Windows by clicking an option that says “Open in Windows.” This is essentially using Windows as a viewer.

Using Less Power

In addition to zippy start times, Phoenix claims that its quick-start environment doesn’t use as much power as a full operating system like Windows. According to the company, both versions of HyperSpace are capable of improving a machine’s battery life by up to 30% because while HyperSpace is working, Windows is automatically set into sleep mode, fewer things are happening in HyperSpace compared with Windows, and the processor is operating at a lower speed.

Before I could download HyperSpace, I had to make some adjustments to the laptop’s internal startup system, or BIOS, which I did without much trouble by following some clear directions from HyperSpace’s Web page. I also had to change my hard-disk partition to allow for more room so that HyperSpace would fit. When I finally installed HyperSpace Hybrid, its wireless Internet didn’t work at all, and it also shut down the wireless capability on the Windows Vista side of my machine. Phoenix Technologies said these were special circumstances related to my laptop, and that not everyone would have the same experience I did.

Links to Web Apps

The HyperSpace environment has a left-side panel filled with icons that link to Web-based applications like Facebook, Flickr, Amazon (AMZN) and Gmail. It seems odd that a subscription program comes loaded with what could be seen as advertisements. What’s more, none of these widgets can be removed or repositioned in the panel. And users can’t add their own icons linking to Web sites that they like.

In March, the company says an updated version of HyperSpace will be able to synchronize some information between Windows and HyperSpace, like Internet Explorer favorites, and it will include built-in players for DVDs and music, as well as games like Sudoku. The new version also will let people plug a digital camera into their HyperSpace Hybrid PC to view and save photos; now, USB ports are turned off in Hybrid to save battery life, disallowing digital-photo uploads.

If you dread the time-sucking process of booting up your PC just to do a quick Internet search, you might want to try downloading HyperSpace. But the confusing installation process might persuade average computer users to get a laptop with a pre-installed quick-start program or suffer with slow boot times.

Edited By Walter S. Mossberg

Email us at mossbergsolution@wsj.com. Find this and other columns and videos online free at the All Things Digital Web site: http://walt.allthingsd.com

The App Test: Rating Programs for Google's G1

Katherine Boehret — Tue, 21 Oct 2008 23:30:02 +0000

Today, people interested in seeing the first Google-branded consumer-hardware product will get to satisfy their curiosity as the company, joining with T-Mobile (DT), unveils its $179 G1 handheld computer. This touch-screen device will compete with Apple’s iPhone, and it includes a key feature missing in the iPhone: a physical keyboard.

The G1 is built around a model of openness, enabling developers to create applications — software programs, called “apps” for short — that will succeed or fail according to the feedback from the online community. Naturally, these community-contributed programs need a marketplace where G1 users can find them, and the Android Market provides just that.

This week, I installed various applications from the Android Market on a G1 and tested them out. Google (GOOG) says it will launch with around 40 to 50 applications in this virtual store, and these and all other apps will be available free of charge from now until at least the start of next year.

BreadCrumbz makes maps.

I found these apps to be useful, entertaining and mostly straightforward. There were a few that I felt tried to jam too much into one application, such as BreadCrumbz, an app that asks users to add pictures, instructional arrows and labels to maps that they make for friends. Other apps kept it short and sweet, like Wi-Fi Toggle — a one-touch button that turns wireless capability on or off to save battery power.

The G1’s apps are more utilitarian than most apps I’ve tested for Apple’s iPhone — and not quite as visually pleasing. I even compared one G1 program, Plusmo College Football, directly with the same app running on the iPhone, and I missed the artsy touches of the Apple (AAPL) version — like menus that flipped 180 degrees when selected rather than simply opening.

One downside: Only a measly 70 megabytes of internal flash memory are reserved on the G1 for storing these third-party applications. Once you fill that limited internal storage space, you have to delete some of your apps to add more. You can’t currently store apps on the phone’s roomier removable memory card. (A one-gigabyte microSD comes with the G1.) The iPhone doesn’t set such an arbitrary limit on application-storage space. The Android Market, like Apple’s iTunes, keeps a record of each user’s installed apps so they can be easily downloaded again later at no extra charge (if they carried a fee). But, unlike the iPhone, the G1 can’t back up your apps to a PC or Mac.

The G1’s open model means extra setup steps during app installation. For example, if an application will access certain information — such as a user’s Internet connection, location data (as identified by GPS) or other personal information (calendar, contacts, etc.) — warnings appear during installation, and the user must grant permission. In addition, many apps come with license agreements that must be okayed before users can continue. If something goes wrong with an app, people can post complaints on community boards or email developers, whose email addresses appear during installation.

The Android Market home page.

To offer a general idea of what’s available, I’ve highlighted a handful of apps that I like. I broke the applications into three groups: Functional, Fun (if occasionally kitschy) and Frills.

Functional

Wi-Fi Toggle: This does what it says. Once installed, it adds an icon to the G1’s desktop that provides a quick way to turn Wi-Fi on and off without digging into the settings menu.

Locale: Like Wi-Fi Toggle on steroids, this app allows a user to set up a G1 so it dynamically changes its settings in specific conditions. The settings can respond to calls from certain people or changes in the phone’s battery power, calendar, the user’s location or the time. For instance, the Wi-Fi can automatically turn off, ringer volume can go up or down, desktop wallpaper can change or a post can be sent. Just think of all the churchgoers who could ensure their cellphone ringers are turned off on Sunday mornings or when the church’s location is sensed.

Ringdroid: Make ringtones from your own songs by adjusting bars to mark the start and end of each ringtone. Hitting Save automatically keeps the ringtone, labeled with the song’s name by default, for use on the phone.

Video Player: The G1 doesn’t have a built-in way to play videos, and this app does the trick in a clear-cut, reliable way.

Fun

Movie ShowTimes: This lets people use a finger to flick across the G1’s touch screen to page through movie poster images, titles and brief descriptions. Below each movie description, an on-screen button labeled “Showtimes Near You” uses GPS to generate lists of nearby movie times.

Pac-Man: The classic arcade game never gets old. You can move Pac-Man through his maze with one of three methods: tilting the G1 so its accelerometer moves the Pac-Man, swiping with a finger to point Pac-Man in the right direction or using the trackball to move him around the screen. I preferred the trackball.

Cooking Capsules: This program demonstrates food-making without being either too intimidating or too dull and simplified. Though there were only six “capsules” when I tested it, each includes steps for watching (an instructional video), shopping (using an on-screen list of items) and cooking (with numbered instructions on how to cook the food).

Bonsai Blast is a gaming app that’s now available for the G1.

Bonsai Blast: This colorful, Asian-themed game directs people to shoot colorful marbles at other chains of marbles, with a goal of getting three matching marbles lined up beside one another so they’ll disappear.

Krystle II: Turns your G1’s entire screen into a picture of fur that purrs and vibrates as you touch it. There’s no real point, but Krystle II is addictive and strangely comforting during long conference calls.

Frills

Ecorio: This well-intended app aims to track users’ travel carbon footprints in order to make them more responsible for the environment. It asks users to enter things like recent transit routes and carpools and suggests ways to reduce and offset people’s footprints.

Maverick: An IM program that allows people to add scribbles, location data or even photos to active instant-messaging conversations. Maverick signs users into Google Talk and Picasa simultaneously, adding IM images into an auto-generated Picasa album for later viewing.

PicSay: Add word balloons, titles, props and effects to digital photos captured and/or stored on the G1, then send the images via multimedia messaging service or email, or save one as a caller ID.

There are many more G1 apps to try, and developers are expected to keep making them for this new device. As with the iPhone, apps obtained for the G1 from the Android Market enable it to morph into a different device with different tools every day.

– Edited by Walter S. Mossberg

Email us at mossbergsolution@wsj.com. Find this and other columns and videos online free at the All Things Digital Web site: http://walt.allthingsd.com

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New BlackBerry Offers Versatility in Flip Form

Katherine Boehret — Wed, 15 Oct 2008 00:18:02 +0000

Smartphones are masters of multitasking. They email, browse the Web, instant message, take pictures, run applications or play videos and music. So it’s easy to forget how uncomfortable they are to use as phones. Most are rectangular slabs that are awkward to hold against the ear, causing many smartphone users to also carry a basic cellphone just for calls.

At least one smartphone manufacturer is doing something about this. This week, Research In Motion (RIMM) introduced the BlackBerry Pearl Flip 8220, available for $150 with a two-year contract from T-Mobile (DT). This device is the first BlackBerry in a flip phone, or clamshell, form. Like RIM’s mainstream, candy-bar-shaped BlackBerry Pearl, the Flip uses a SureType keyboard, which has condensed keys and relies on predictive text software.

The Pearl Flip uses a SureType keyboard, which takes up less space.

After using the Pearl Flip for a week, I’ve found it to be a stylish messaging device that works well as a comfortable phone. I really liked its exterior screen, which is designed to show previews of incoming messages, saving people the trouble of flipping open the device. It runs on T-Mobile’s slow EDGE network, but has built-in Wi-Fi and the ability to automatically connect to saved, nearby wireless networks.

First-time smartphone buyers will likely find the Pearl Flip to be a good fit. When it flips open, a special hinge drops the top half of the device slightly behind the bottom half, and a handy trackball makes navigation easy. The Flip’s Web browser enables streaming videos that look sharp on its interior screen, and a microSD card slot supports up to 16 gigabytes of memory.

But current BlackBerry owners who want to switch to a device with a more comfortable phone may have trouble adjusting to the Pearl Flip’s SureType keyboard — especially if they’re used to a device with a full QWERTY keyboard. Though the Pearl Flip’s keyboard is a generous size and its keys are flat and easy to press, its SureType design assigns two letters to almost every key, which can be frustrating to use when predictive text guesses a different word than that which is intended.

The Pearl Flip 8220 is RIM’s first flip phone BlackBerry.

The Pearl Flip supports T-Mobile’s Unlimited HotSpot Calling, a service that doesn’t use any minutes on phone calls begun in Wi-Fi zones. Even if a user leaves the Wi-Fi zone in which he or she started a phone conversation, the call passes over to the T-Mobile cellular network without dropping out. This service costs $10 monthly in addition to regular service charges.

When I made calls on the Pearl Flip, friends on the other line noted how crisp and clear our connection sounded. And best of all, the Pearl Flip’s long, clamshell profile was easy to hold and fit snugly and comfortably between my ear and shoulder when I needed two hands to carry things.

BlackBerry’s signature red light blinks in this device’s top corner to indicate new messages. The 1.6-inch exterior screen displays about 25 words (give or take) from newly received emails, instant messages, SMS, MMS, calendar notifications and task reminders. If a message is received from a contact to whom a photo is assigned, that photo also shows up on the external screen to identify the sender. Side buttons let users scroll up or down through these previews.

This display is designed so that the same message being previewed externally will appear on the internal screen as soon as the Pearl Flip is opened. This makes sense because people will want to reply to some emails or read their entire contents after seeing a short preview. But my device didn’t do this at first; instead, the internal screen seemed completely unrelated to the external screen. I finally got this feature to work after my external screen froze and I rebooted the Pearl Flip. RIM said it hadn’t seen this behavior before, and wasn’t sure what had caused it.

The interior screen measures 2.4 inches diagonally and has a resolution of 240×320 pixels, which is a larger, higher resolution screen than most basic cellphones. While using Wi-Fi, I pulled up YouTube.com and watched a video. It played without skipping or stopping while streaming directly from the Web. A higher-resolution video, which was saved to my device, automatically played in horizontal mode so as to take up the entire screen; YouTube videos play vertically, without using the full screen.

Up to 10 email accounts can be set up on the Pearl Flip; I had no problems using Hotmail, .Mac and Gmail accounts. I also signed into AOL Instant Messenger and Google Talk on the Pearl Flip. Along with these messaging programs, ICQ, Windows Live Messenger, Yahoo Messenger and BlackBerry Messenger also come pre-installed and ready to use.

If my Pearl Flip was closed and I remained signed into an instant-messaging client, notifications appeared on the external screen telling me who was sending an IM and what it said. When I opened the device, I was automatically directed to the screen where I could reply to the instant message.

I tested the T-Mobile Unlimited HotSpot Calling feature by starting calls using a Wi-Fi network and then leaving the network’s range. The calls remained steady without dropping or fading, and if I were a paying customer, I wouldn’t have been charged minutes for those calls. Calls that start out of Wi-Fi zones and end in Wi-Fi zones do deduct minutes. My Pearl Flip had no trouble automatically moving from the cellular network to a Wi-Fi network.

All T-Mobile Wi-Fi hotspots, such as at airports or in Starbucks (SBUX), automatically work with the Pearl Flip if you’re registered for the $10 monthly Unlimited Hotspot Calling.

If you’re considering taking the plunge into the always-connected world of smartphones, or if you want a more comfortable phone in your smartphone and don’t mind the quirks of SureType, the Pearl Flip 8220 may be the BlackBerry for you.

– Edited by Walter S. Mossberg

Email us at mossbergsolution@wsj.com. Find this and other columns and videos online free at the All Things Digital Web site: http://walt.allthingsd.com

Social-Networking Software Becomes Neighborly

Katherine Boehret — Tue, 05 Aug 2008 21:32:45 +0000

Instant-messaging programs, once the snobby little kids of the online communication world, have had to learn to play well with others.

AOL’s AIM started out with enough popularity to freely ignore the need to integrate with other programs; now, it can be argued that AIM retains its relevancy by operating with other messaging programs like Google’s Gmail chat and Apple’s iChat. Other IM clients paired up with one another to increase usability, like when Microsoft and Yahoo became interoperable over two years ago.

But nowadays, social-networking offerings — like leaving messages on Facebook walls and receiving Twitter “tweets” from friends — compete with traditional instant-messaging programs. And advanced technology in mobile devices has helped these chats move from desktops to iPhones and BlackBerrys, where conversations can continue on-the-go, using mobile applications.

Three free programs — Meebo, Adium and Digsby — work by consolidating numerous messaging accounts into one combined program.

This week I tested three free programs that seem to acknowledge the fading star of isolated instant messaging, as we once knew it. Meebo, Adium and Digsby work by consolidating numerous messaging accounts into one combined program. Some of these include social-networking integration or even built-in email notifications, turning the service into a one-stop shop for online communication. The result can save people from choosing one IM system over another.

All three of these programs are straightforward and work without much effort or instruction. They require users to enter the user names and passwords to log onto each IM account, which may make some people uncomfortable, even though each site explains its privacy policy. Of the three, Digsby offers to integrate with the greatest number of programs all at once, including instant messaging, email and social-networking accounts. It also lets people handle email by deleting or sorting it directly in the IM window, which neither of the other programs does.

But Digsby isn’t yet usable on Macs or Linux, and Adium (the second-best offering) is available only on Macs. When used with the correct operating system, these programs perform as promised, easing communication overall and saving people the hassle of logging into various accounts — or missing out on chats with friends because of not signing into certain programs.

Meebo, www.meebo.com, is the only one of these three products that is completely Web-based. It works on all major browsers, including Internet Explorer, Firefox and Safari, and doesn’t require any installation — a plus for those who would like to be using instant messaging in the office but aren’t able to install software on corporate computers. It can log users into one of six messaging programs simultaneously, including Yahoo, Microsoft, AIM, Google, ICQ and Jabber.

I signed onto three instant-messaging accounts at once on Meebo by entering the username and password for each and selecting one overall “Sign In” button, which logged me into each program simultaneously and displayed all of my contacts in one condensed panel. Meebo can be configured to automatically launch within Firefox if a Firefox extension is downloaded.

Meebo.com is also usable on the iPhone and iPod Touch, allowing people to log into multiple accounts simultaneously from their mobile device. As of now, neither Adium nor Digsby has an application that allows it to work with the iPhone or iPod Touch.

Digsby, www.digsby.com, was a cinch to set up on my laptop, which was running Windows Vista. It walked me through the steps of adding accounts from instant-messaging programs, email accounts such as Gmail and Hotmail, and social-networking sites such as Facebook, MySpace and Twitter. Digsby works with IM and emails accounts from AOL/AIM, Yahoo, Microsoft and Google. Jabber, ICQ and Facebook chats also work with Digsby, along with IMAP and POP email accounts.

Once added, all of these accounts are represented in one clean panel. These consolidated communication programs saved me many extra clicks on my computer over a weekend, and I easily chatted with friends while checking messages. New emails received in my Gmail account were visible in a preview panel that popped up when I moved my cursor over the email account name. Right within this email preview panel, I could delete or archive each message; I was also able to mark a message as read or report it as spam. I performed all of these email tasks without opening my Gmail account in a browser or email client. Shortcuts in this preview panel labeled Open, Compose and Inbox sent me to my browser to perform these more-involved tasks.

This in-line functionality also applies to other email accounts, according to Digsby. But though I could see a tally of newly received Hotmail messages in my Digsby preview panel, these messages weren’t as interactive as those received in my Gmail inbox.

Digsby also tracks Twitter alerts and timelines, as well as Facebook newsfeeds and alerts — including posting notifications in your Digsby panel whenever someone “friends” you on Facebook.

Adium, www.adiumx.com, wins points for cuteness. The downloaded program is represented by a goofy, green duck, which plops itself in the Mac operating system dock and closes its eyes when not in use. When new messages are received via Adium, this duck flaps its wings until you open the message. The Adium user interface incorporates sleek visuals, such as status windows that gracefully float above user names whenever a cursor moves over these names.

Adium works with AIM, ICQ, .Mac, Jabber, Google Talk, Windows Live Messenger and Yahoo Messenger. Adium supports new email notifications for some accounts, but doesn’t enable reading or sending email within the program. Instead, it offered to open my account via the browser or using Microsoft Entourage on the Mac. Social networking is limited to MySpace IM on Adium, though the next version will support Facebook Chat.

Adium organizes multiple conversations using tabs stacked at the bottom of a chat window. Icons line the top of each chat window, such as a file icon for transferring files and a lock that switches a conversation to be encrypted and off-the-record. Any conversation that isn’t designated encrypted is automatically stored in a table of Adium transcripts, which can be sorted by To, From or Date. Transcripts can be sorted using rough timelines like “within the past two weeks” or “since yesterday.”

I saved myself time and mouse clicks by using these three consolidation programs, though I preferred Digsby in the end because of its intuitive email integration. These programs will help to take down the instant-messaging barriers that have become turn-offs over the past couple years, and may better integrate IM with the social networks and mobile devices that are on the rise.

Edited by Walter S. Mossberg

Write to the Mossberg Solution at mossbergsolution@wsj.com