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	<title>The Mossberg Solution &#187; iChat</title>
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		<title>Easy Way to Log In Face Time</title>
		<link>http://solution.allthingsd.com/20090616/easy-way-to-log-in-face-time/</link>
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		<pubDate>Wed, 17 Jun 2009 00:20:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<description><![CDATA[Logitech Vid aims to help non-techies who simply want to use their Webcams to see someone while they're talking, without any fancy features.]]></description>
			<content:encoded><![CDATA[<p>Nowadays, new laptops usually come with built-in Webcams, including the ultra-small, inexpensive models known as netbooks. But many people don&#8217;t know what to do with these Webcams or how to use them for videoconferencing with other people. Some don&#8217;t even realize their computers have these tiny videocameras.</p>
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<p>This week, I tested a new videoconferencing-software program designed to help these people. It&#8217;s made especially for non-techies who simply want to use their Webcams to see someone while they&#8217;re talking to them. These people don&#8217;t want to conference several people into a call. And they especially don&#8217;t want to have to sign up for a confusing, intimidating videoconferencing service.</p>
<p>I used Logitech Vid by downloading it from <a href="http://www.logitech.com/vid">www.logitech.com/vid</a>. This program comes from Logitech Inc. and makes use of technology from SightSpeed, the videoconferencing-software company that Logitech acquired last fall. Vid works with Macs and Windows PCs that have built-in Webcams or those that use Webcams that plug into a computer&#8217;s USB port; it can even work if only one person has a Webcam so the person without one still sees video and hears audio from the other person.</p>
<h5 class="subhed">Expiration Date for Some</h5>
<p>If this was a free download for all, Logitech Vid would be a slam dunk for the consumer. But as of now, it is free only for people who use Logitech Webcams or the people they invite, and for people who are registered on SightSpeed or Dell Video Chat, Dell&#8217;s version of the SightSpeed service, regardless of their Webcam brand.</p>
<p>For everyone else, the software expires after 30 days, with no option to pay for continued use. This means Logitech misses out on the growing number of people whose laptops and desktops have built-in Webcams, but who don&#8217;t want to buy a Logitech camera just to use Vid (and shouldn&#8217;t have to). Logitech says it intends to add a payment plan for Vid.</p>
<p>I tested Vid with my parents, who recently bought a netbook for the kitchen but &#8212; before this column &#8212; didn&#8217;t quite know how to use its Webcam. I also tried it with tech-savvy friends who have video-chatted with me on programs like Skype, Apple&#8217;s iChat and Google Chat. Everyone had the same reaction: They liked Logitech Vid&#8217;s refreshingly clean interface and simple setup. My Mom appreciated Vid&#8217;s easy instructions, which are written in plain terms that anyone can understand.</p>
<p>Vid worked while I was video-chatting from one Mac to another; from a Mac to a Windows PC and vice versa; and from one Windows PC to another.</p>
<h5 class="subhed">Invitations to Chat</h5>
<p>I ran into trouble one night when Vid invitations that I sent to friends and family didn&#8217;t go through until after several attempts. Logitech says Vid was undergoing some behind-the-scenes server maintenance, which caused the glitches. (People who have trouble sending invitations like I did can alternatively direct friends to Logitech&#8217;s Web site to download the software.) And Vid didn&#8217;t work properly when I tried using it on my company-issued PC, which runs on a corporate network protected by firewalls. Logitech says Vid is targeted for consumer use, and not for sophisticated corporate environments.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/PJ-AQ152_pjMOSS_G_20090616190230.jpg" rel="lightbox" title="Mossberg"><img src="http://online.wsj.com/public/resources/images/PJ-AQ152_pjMOSS_G_20090616190230.jpg" width="360" height="240" style="float: none;" alt="Mossberg" /></a><br />
<br />
Logitech Vid arranges photos of friends, along with their availability, in a visually pleasing carousel display.</div>
<p>People who are used to more advanced videoconferencing programs may find Vid unsatisfying. It doesn&#8217;t let friends instant message or share photos with one another, nor does it pull in buddy lists from outside videoconferencing programs. Vid isn&#8217;t designed to record conversations, host multiparty calls or take still photos during chats. Like other videoconferencing programs, slow Internet connections can occasionally cause video and audio to stutter.</p>
<p>But for simple video chats, Vid was a pleasure to use. If not for its 30-day expiration, I would definitely see myself chatting with my parents through this program on a regular basis. I used it to hold up three colors of dresses for my Mom so she could help me decide whether tea rose, azalea or peppermint was the best shade for my sister&#8217;s wedding (we&#8217;re leaning toward tea rose). My Dad and I had a face-to-face talk about my latest job news, and I saw a New Orleans friend and her dog, Boudreaux, appear on my computer screen almost as if they were in my house.</p>
<h5 class="subhed">Smile for the Camera</h5>
<p>Vid users invite others to chat by entering the other person&#8217;s email address. For invitees to accept an invitation, they must download the Vid software, which could be a deterrent for some. Those who do download the software and start their own Vid accounts (by just entering an email and password) appear to the original inviter in a carousel-like display of their contacts&#8217; photographed faces.</p>
<p>These images are taken by the Webcam when someone sets up a Vid account, rather than allowing one to select his or her own photo from elsewhere on the computer. This is one example of Vid&#8217;s nod to simplicity and fewer choices. Likewise, the carousel of friends is organized in left-to-right alphabetical order showing those who are online followed by those offline. A simple status line below each person&#8217;s face identifies them as Unavailable, Available or Busy (already in a videoconference).</p>
<h5 class="subhed">Clicking on a Pic</h5>
<p>I called someone by clicking on their photo. The video-chat screen has four buttons that change its size, hide a small-image view of yourself, pause your video feed or end the conversation.</p>
<p>In a few instances, I heard a steady, high-pitched chirp and so did the person on the call with me. And we occasionally heard the echo of our own voices. Logitech said this sometimes happens when both users have open-air microphones and speakers turned up at the same time. Turning the speakers down usually solves the problem.</p>
<p>By August, all of Logitech&#8217;s standalone Webcams will come loaded with Vid software that starts up when the Webcam is plugged in. Now, the software is only downloadable from the Web.</p>
<p>Logitech Vid isn&#8217;t fancy, but it works well and presents its users with a satisfying experience so they can concentrate on enjoying their conversations. But it is a shame that Logitech doesn&#8217;t offer a payment plan for people who don&#8217;t use Logitech Webcams. If it did, Vid could help many people appreciate the Webcams they might never have otherwise used.</p>
<p class="tagline">Edited By Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://solution.allthingsd.com">http://solution.allthingsd.com</a></li>
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		<title>Social-Networking Software Becomes Neighborly</title>
		<link>http://solution.allthingsd.com/20080805/social-networking-software-becomes-neighborly/</link>
		<comments>http://solution.allthingsd.com/20080805/social-networking-software-becomes-neighborly/#comments</comments>
		<pubDate>Tue, 05 Aug 2008 21:32:45 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Apple]]></category>
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		<description><![CDATA[We tested Meebo, Adium and Digsby, free instant-messaging programs that work by being a one-stop shop for online communication. All three are straightforward and work without much effort or instruction.]]></description>
			<content:encoded><![CDATA[<p>Instant-messaging programs, once the snobby little kids of the online communication world, have had to learn to play well with others.</p>
<p>AOL&#8217;s AIM started out with enough popularity to freely ignore the need to integrate with other programs; now, it can be argued that AIM retains its relevancy by operating with other messaging programs like <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=goog'>Google</a>&#8217;s Gmail chat and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=aapl'>Apple</a>&#8217;s iChat. Other IM clients paired up with one another to increase usability, like when <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=msft'>Microsoft</a> and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=yhoo'>Yahoo</a> became interoperable over two years ago.</p>
<p>But nowadays, social-networking offerings &#8212; like leaving messages on Facebook walls and receiving Twitter &#8220;tweets&#8221; from friends &#8212; compete with traditional instant-messaging programs. And advanced technology in mobile devices has helped these chats move from desktops to iPhones and BlackBerrys, where conversations can continue on-the-go, using mobile applications.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/AK-AH543_MOSSBE_20080805122133.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/AK-AH543_MOSSBE_20080805122133.jpg" alt="Image" height="301" width="380" /></a><br />Three free programs &#8212; Meebo, Adium and Digsby &#8212; work by consolidating numerous messaging accounts into <highlight type=\"BOLD\">one combined program</highlight>.</div>
<p>This week I tested three free programs that seem to acknowledge the fading star of isolated instant messaging, as we once knew it. Meebo, Adium and Digsby work by consolidating numerous messaging accounts into one combined program. Some of these include social-networking integration or even built-in email notifications, turning the service into a one-stop shop for online communication. The result can save people from choosing one IM system over another.</p>
<p>All three of these programs are straightforward and work without much effort or instruction. They require users to enter the user names and passwords to log onto each IM account, which may make some people uncomfortable, even though each site explains its privacy policy. Of the three, Digsby offers to integrate with the greatest number of programs all at once, including instant messaging, email and social-networking accounts. It also lets people handle email by deleting or sorting it directly in the IM window, which neither of the other programs does.</p>
<p>But Digsby isn&#8217;t yet usable on Macs or Linux, and Adium (the second-best offering) is available only on Macs. When used with the correct operating system, these programs perform as promised, easing communication overall and saving people the hassle of logging into various accounts &#8212; or missing out on chats with friends because of not signing into certain programs.</p>
<p>Meebo, <a href="http://www.meebo.com" rel="external">www.meebo.com</a>, is the only one of these three products that is completely Web-based. It works on all major browsers, including Internet Explorer, Firefox and Safari, and doesn&#8217;t require any installation &#8212; a plus for those who would like to be using instant messaging in the office but aren&#8217;t able to install software on corporate computers. It can log users into one of six messaging programs simultaneously, including Yahoo, Microsoft, AIM, Google, ICQ and Jabber.</p>
<p>I signed onto three instant-messaging accounts at once on Meebo by entering the username and password for each and selecting one overall &#8220;Sign In&#8221; button, which logged me into each program simultaneously and displayed all of my contacts in one condensed panel. Meebo can be configured to automatically launch within Firefox if a Firefox extension is downloaded.</p>
<p>Meebo.com is also usable on the iPhone and iPod Touch, allowing people to log into multiple accounts simultaneously from their mobile device. As of now, neither Adium nor Digsby has an application that allows it to work with the iPhone or iPod Touch.</p>
<p>Digsby, <a href="http://www.digsby.com" rel="external">www.digsby.com</a>, was a cinch to set up on my laptop, which was running Windows Vista. It walked me through the steps of adding accounts from instant-messaging programs, email accounts such as Gmail and Hotmail, and social-networking sites such as Facebook, MySpace and Twitter. Digsby works with IM and emails accounts from AOL/AIM, Yahoo, Microsoft and Google. Jabber, ICQ and Facebook chats also work with Digsby, along with IMAP and POP email accounts.</p>
<p>Once added, all of these accounts are represented in one clean panel. These consolidated communication programs saved me many extra clicks on my computer over a weekend, and I easily chatted with friends while checking messages. New emails received in my Gmail account were visible in a preview panel that popped up when I moved my cursor over the email account name. Right within this email preview panel, I could delete or archive each message; I was also able to mark a message as read or report it as spam. I performed all of these email tasks without opening my Gmail account in a browser or email client. Shortcuts in this preview panel labeled Open, Compose and Inbox sent me to my browser to perform these more-involved tasks.</p>
<p>This in-line functionality also applies to other email accounts, according to Digsby. But though I could see a tally of newly received Hotmail messages in my Digsby preview panel, these messages weren&#8217;t as interactive as those received in my Gmail inbox.</p>
<p>Digsby also tracks Twitter alerts and timelines, as well as Facebook newsfeeds and alerts &#8212; including posting notifications in your Digsby panel whenever someone &#8220;friends&#8221; you on Facebook.</p>
<p>Adium, <a href="http://www.adiumx.com" rel="external">www.adiumx.com</a>, wins points for cuteness. The downloaded program is represented by a goofy, green duck, which plops itself in the Mac operating system dock and closes its eyes when not in use. When new messages are received via Adium, this duck flaps its wings until you open the message. The Adium user interface incorporates sleek visuals, such as status windows that gracefully float above user names whenever a cursor moves over these names.</p>
<p>Adium works with AIM, ICQ, .Mac, Jabber, Google Talk, Windows Live Messenger and Yahoo Messenger. Adium supports new email notifications for some accounts, but doesn&#8217;t enable reading or sending email within the program. Instead, it offered to open my account via the browser or using Microsoft Entourage on the Mac. Social networking is limited to MySpace IM on Adium, though the next version will support Facebook Chat.</p>
<p>Adium organizes multiple conversations using tabs stacked at the bottom of a chat window. Icons line the top of each chat window, such as a file icon for transferring files and a lock that switches a conversation to be encrypted and off-the-record. Any conversation that isn&#8217;t designated encrypted is automatically stored in a table of Adium transcripts, which can be sorted by To, From or Date. Transcripts can be sorted using rough timelines like &#8220;within the past two weeks&#8221; or &#8220;since yesterday.&#8221;</p>
<p>I saved myself time and mouse clicks by using these three consolidation programs, though I preferred Digsby in the end because of its intuitive email integration. These programs will help to take down the instant-messaging barriers that have become turn-offs over the past couple years, and may better integrate IM with the social networks and mobile devices that are on the rise.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<p><strong>Write to </strong>the Mossberg Solution at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a></p>
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