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	<title>The Mossberg Solution &#187; Hotmail</title>
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		<title>A Program That Makes Your Inbox Less Scary</title>
		<link>http://solution.allthingsd.com/20090908/a-program-that-makes-your-inbox-less-scary/</link>
		<comments>http://solution.allthingsd.com/20090908/a-program-that-makes-your-inbox-less-scary/#comments</comments>
		<pubDate>Wed, 09 Sep 2009 04:02:03 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<description><![CDATA[Postbox, a program that sorts through your email and detects its contents, is a good option for someone who wants a fast search option built into email, writes Katherine Boehret.]]></description>
			<content:encoded><![CDATA[<p>For many people, email is the main way they communicate with friends, co-workers and family members. It contains bills, class assignments, trip itineraries, photos and love notes. But as much as it gets used every day, the software that we utilize to read and sort our email isn&#8217;t as clever or time-saving as it could be.</p>
<p>This week I tested Postbox 1.0, a program designed to handle your email in a smart, helpful manner. Starting Wednesday, this program is available at <a href="http://www.postbox-inc.com/">www.Postbox-Inc.com</a>. Postbox sorts through your email and detects its contents so you can see Web links, photos, contacts and other items themselves with one button click—whether Microsoft Word (MSFT) documents, PDFs or spreadsheets—without digging through messages. Since its inbox is constantly being indexed, all search queries return near-instant results.</p>
<div class="media-CENTER" style="width:360px;"><a href="http://online.wsj.com/public/resources/images/EK-AF027_MOSSBE_G_20090908171033.jpg" rel="lightbox" title="MOSSBERG"><img src="http://online.wsj.com/public/resources/images/EK-AF027_MOSSBE_G_20090908171033.jpg" width="360" height="240" style="float: none;" alt="MOSSBERG" /></a><br />
<br />
Postbox uses an Inspector Pane on the right side of each email to extract and display elements like images, attachments and contact information.</div>
<p>Postbox&#8217;s founders come from Mozilla Corp., maker of the popular Firefox browser, so Postbox is based on Mozilla technology and its security standards. Email is indexed locally on your computer, so none of it is sent back across the Web to Postbox. It uses Content Tabs (tabs are another feature borrowed from Firefox) to help visually organize folders, messages and content extracted from those messages. It displays the most important elements of each message in a right-side panel. Received emails can even be edited so they aren&#8217;t sitting in your inbox with subject lines like, &#8220;Fw: Re: Re: Sept.&#8221; Instead, you can rewrite the subject to something like &#8220;Flight times.&#8221;</p>
<p>But this program isn&#8217;t free like Gmail, Hotmail or other Web-based email programs, nor does it come preloaded on a computer the way Apple Mail (AAPL) is on every Mac. Users can try Postbox for a free 30-day trial period after which each license costs $40, allowing one person to use their license on multiple computers (i.e. at work, at home, on a laptop). For another $20, a Family Pack option will give up to five family members use of Postbox. An additional $25 buys a Lifetime Upgrades plan that entitles you to receive free of charge any major version of Postbox that&#8217;s released; other nonmajor releases are free upgrades.</p>
<p>I used Postbox on a Mac and a Windows Vista computer, filling it up with thousands of emails from Gmail, Hotmail and .Mac accounts. It didn&#8217;t run properly on my company-issued computer, which is plugged into a network firewall. Postbox says it supports open protocols like IMPAP, POP and SMTP, and that it would work with Microsoft Exchange if Exchange were set to use those open protocols.</p>
<p>For all of Postbox&#8217;s terrific features, it can be hard to suddenly see your email in a different way since most of our email programs haven&#8217;t changed much in years. Outlook, for example, has plenty of hidden features that many people never learn how to use. Postbox seems to know how slow users are to adapt to change and so it reveals many of its features whenever it gets the chance.</p>
<p>For example, Postbox pops up an alert that shows you how to connect this email program to Facebook and Twitter so that you can post status updates or tweets without leaving your email. These connections also let Postbox try to pull one representative photo for each of your email contacts by matching a name in an email with someone&#8217;s Facebook or Twitter name—if you follow the person. It also uses photos assigned to contacts in the Mac OS X address book, which is used by Apple Mail.</p>
<p>Or take a feature in Postbox called Topics. This is a way of auto-organizing messages into different groups after you label them as being part of a certain topic, say &#8220;Mom&#8217;s Birthday.&#8221; All messages in an email conversation are grouped into &#8220;Mom&#8217;s Birthday,&#8221; as are any future responses to the same conversation. Postbox gives you three ways to label an email conversation as being part of a certain topic: from the toolbar, using a Topics button in the message header or by pressing &#8220;T&#8221; from within a message. You can also select a topic as you&#8217;re composing an email, pre-sorting that conversation into a designated topic.</p>
<p>Not everyone will like Topics because, however helpful the feature is, it makes the user do more work when he or she just want to get through a huge pile of unread emails. Labeling each email with a certain topic doesn&#8217;t take long, but it&#8217;s still an extra step. I would like Postbox to create automatic topics for sorting emails. For example, I recently sent and received at least 50 emails related to rescheduling tennis matches. Even though all the messages had the word &#8220;tennis&#8221; in them, not all of them were related to the same email, so they wouldn&#8217;t sort into the topic I created, &#8220;Tennis Make-Up.&#8221; Postbox says it has considered automatic options like these and may try to incorporate something similar in future versions of the product.</p>
<p>If my 30-day trial ran out tomorrow, I&#8217;d miss Postbox&#8217;s Inspector Bar the most. This feature works like a filter, instantly sucking out the most important parts in each email—including messages, attachments, images or links—and displaying them in a blue, right-side panel.</p>
<p>Another useful tool in Postbox is the Compose Sidebar. This also appears as a right-side panel but it shows up when someone is writing an email. This panel can display attachments, images, links or contacts found in all emails so you can simply drag and drop that item into your email as you&#8217;re composing it. This took me a while to get comfortable using because I&#8217;m so used to hunting through emails for things that I need to find. But once it became a habit, I found myself using the Compose Sidebar often.</p>
<p>If you have Postbox running in the background and you get an email, small notifications appear in the bottom left of your screen telling you which email account received the message and who sent it.</p>
<p>In the Content Tabs, which fill up with all attachments, images, links or contacts found in your indexed email, a feature called the Action Bar lets you save, send, or instantly glance at a document. This saves you from opening each email and its attachment, a process that sometimes requires opening a slow-to-open program to see the document. A slider in this Action Bar lets you adjust the size of images from small to large.</p>
<p>Postbox shines a unique light on email and the way we work with it every day. Not all of its features will come naturally for long-time users of the same email program. But for someone who wants a fast search option built into email, Postbox is a winner.</p>
<p class="tagline">Edited by Walter S. Mossberg.</p>
<p class="tagline">Email <a href="mailto:mossbergsolution@wsj.com">mossbergsolution@wsj.com</a></p>
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		<title>Skipping Your Computer's Warm-Up Time</title>
		<link>http://solution.allthingsd.com/20090120/skipping-your-computers-warm-up-time/</link>
		<comments>http://solution.allthingsd.com/20090120/skipping-your-computers-warm-up-time/#comments</comments>
		<pubDate>Wed, 21 Jan 2009 02:10:03 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Facebook]]></category>
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		<category><![CDATA[battery life]]></category>
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		<category><![CDATA[boot up]]></category>
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		<category><![CDATA[HyperSpace Dual]]></category>
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		<category><![CDATA[Splashtop]]></category>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20090120/skipping-your-computers-warm-up-time/</guid>
		<description><![CDATA[The time it takes to boot up a computer can be a source of frustration -- especially if you're in a rush and just want to log on, get information and move on with your day. If televisions took as long as PCs take to start working, we'd miss game-winning touchdowns.]]></description>
			<content:encoded><![CDATA[<p>The time it takes to boot up a computer can be a source of frustration &#8212; especially if you&#8217;re in a rush and just want to log on, get information and move on with your day. If televisions took as long as PCs take to start working, we&#8217;d miss game-winning touchdowns. Slow boot-up times are especially common with the Windows Vista operating system.</p>
<p>One way to evade slow boot-up syndrome is to use a special operating environment that performs a handful of basic tasks and works as an alternative to Windows. If installed on your computer, a system like this can start up instantly when you press your PC&#8217;s power button &#8212; like turning on a TV.</p>
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<p><a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=ptec'>Phoenix Technologies</a> Ltd. (PTEC) and DeviceVM Inc. both offer popular quick-start environments. Phoenix offers two solutions, called HyperSpace Dual and HyperSpace Hybrid, for five PC manufacturers, including Lenovo, Toshiba and Acer. DeviceVM&#8217;s product, called Splashtop, comes preloaded on PCs from Asus, VooDooPC and Lenovo, and each brand calls this feature something different, like &#8220;Quick Start&#8221; on a Lenovo laptop. I used HyperSpace Hybrid on a Lenovo ThinkPad X301, but didn&#8217;t get a chance to try Splashtop.</p>
<h5 class="subhed">Closed Windows</h5>
<p>It&#8217;s misleading to say that the Phoenix HyperSpace products offer a faster way to start up your computer, because they don&#8217;t actually open Windows, which is your computer&#8217;s heart and soul. Instead, they offer a primitive, bare-bones user interface that relies on Web-based applications. For example, you can send and receive email, but only by using a Web-based email program like Gmail or Hotmail. Documents must be created using a program like Google Docs, and when you watch videos, you must use a player like YouTube rather than something like Windows Media Player or QuickTime. Photos can be viewed either via a photo Web site like Flickr or in the HyperSpace browser. Nothing like Word or PowerPoint is available in this slimmed-down environment.</p>
<p>HyperSpace Dual, which costs $40 a year or $100 for three years, operates only one environment or the other (Windows or HyperSpace) at a time and must shut one system down to start the other. HyperSpace Hybrid costs $60 annually or $150 for three years and can run both Windows and HyperSpace side by side. Hybrid users can easily toggle back and forth between systems by pressing the F4 key. If your PC meets the required specifications, you can download a 21-day free trial of HyperSpace Dual or Hybrid from <a href="http://HyperSpace.com" rel="external">HyperSpace.com</a>.</p>
<p>(DeviceVM&#8217;s Splashtop doesn&#8217;t run side-by-side with Windows, so is more comparable to HyperSpace Dual. But it does have features that are currently missing in both versions of HyperSpace, including a music player, photo manager, Skype and an instant-messaging program that works with popular IM services.)</p>
<p>Though Windows exists on the same machine, its contents aren&#8217;t capable of synchronizing with the Phoenix quick-start system. So if I wrote and saved a draft of this column in Windows, and opened HyperSpace on my laptop a few days later, I wouldn&#8217;t be able to see my column or any other files on the Windows side. And browser bookmarks don&#8217;t synchronize with the HyperSpace browser.</p>
<p>In HyperSpace Hybrid, you can download files from the Web, like photos from Flickr, and save them to a My Documents folder. Confusingly, this has nothing to do with the My Documents folder on the Windows side, and Windows can&#8217;t view those files. But anything I download to HyperSpace Hybrid (not HyperSpace Dual) can be transferred to and opened in Windows by clicking an option that says &#8220;Open in Windows.&#8221; This is essentially using Windows as a viewer.</p>
<h5 class="subhed">Using Less Power</h5>
<p>In addition to zippy start times, Phoenix claims that its quick-start environment doesn&#8217;t use as much power as a full operating system like Windows. According to the company, both versions of HyperSpace are capable of improving a machine&#8217;s battery life by up to 30% because while HyperSpace is working, Windows is automatically set into sleep mode, fewer things are happening in HyperSpace compared with Windows, and the processor is operating at a lower speed.</p>
<p>Before I could download HyperSpace, I had to make some adjustments to the laptop&#8217;s internal startup system, or BIOS, which I did without much trouble by following some clear directions from HyperSpace&#8217;s Web page. I also had to change my hard-disk partition to allow for more room so that HyperSpace would fit. When I finally installed HyperSpace Hybrid, its wireless Internet didn&#8217;t work at all, and it also shut down the wireless capability on the Windows Vista side of my machine. Phoenix Technologies said these were special circumstances related to my laptop, and that not everyone would have the same experience I did.</p>
<h5 class="subhed">Links to Web Apps</h5>
<p>The HyperSpace environment has a left-side panel filled with icons that link to Web-based applications like Facebook, Flickr, Amazon (AMZN) and Gmail. It seems odd that a subscription program comes loaded with what could be seen as advertisements. What&#8217;s more, none of these widgets can be removed or repositioned in the panel. And users can&#8217;t add their own icons linking to Web sites that they like.</p>
<p>In March, the company says an updated version of HyperSpace will be able to synchronize some information between Windows and HyperSpace, like Internet Explorer favorites, and it will include built-in players for DVDs and music, as well as games like Sudoku. The new version also will let people plug a digital camera into their HyperSpace Hybrid PC to view and save photos; now, USB ports are turned off in Hybrid to save battery life, disallowing digital-photo uploads.</p>
<p>If you dread the time-sucking process of booting up your PC just to do a quick Internet search, you might want to try downloading HyperSpace. But the confusing installation process might persuade average computer users to get a laptop with a pre-installed quick-start program or suffer with slow boot times.</p>
<p class="tagline">Edited By Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a></li>
</ul>
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		<title>Organizing Your Web Life in One Place</title>
		<link>http://solution.allthingsd.com/20081216/organizing-your-web-life-in-one-place/</link>
		<comments>http://solution.allthingsd.com/20081216/organizing-your-web-life-in-one-place/#comments</comments>
		<pubDate>Wed, 17 Dec 2008 02:06:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Apple]]></category>
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		<description><![CDATA[Katie reviews Windows Live, Microsoft's Web-based attempt to consolidate many of the regular activities you perform on the Internet: sharing photos on Flickr, emailing via Hotmail, posting status updates on Facebook, following tweets on Twitter, sending instant messages on Google Chat and keeping a calendar on Apple's MobileMe.]]></description>
			<content:encoded><![CDATA[<p>If you use the Internet regularly, your activities are likely spread out all over the Web. You might be sharing photos on Flickr, emailing via Hotmail, posting status updates on Facebook, following tweets on Twitter, sending instant messages on Google (GOOG) Chat and keeping a calendar on Apple&#8217;s MobileMe. You hop from one site to the next, juggling different user names and passwords.</p>
<p>Last month, Microsoft unveiled Windows Live, its Web-based attempt to consolidate many of these activities. Windows Live can be found at <a href="http://home.live.com" rel="external">home.live.com</a> and includes programs that cover a lot of ground: Hotmail (email), SkyDrive (online storage), Spaces (blogging), Calendar and Events (online invitations). Four new Windows Live categories &#8212; Profile, People, Photos and Groups &#8212; create a Facebook/MySpace-like feel by following activities of networked users and sharing that data with others.</p>
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<p>If you&#8217;re using a Windows PC, you can additionally download a suite of seven free desktop applications called Windows Live Essentials from <a href="http://download.live.com" rel="external">download.live.com</a> that enhance and coordinate with the Windows Live services. These include Messenger, Photo Gallery, Mail, Writer, Movie Maker Beta, Family Safety and Toolbar. I downloaded the Essentials and enjoyed using many of them, especially Mail, Messenger and Toolbar.</p>
<p>But I focused my testing this week on the Windows Live Web services, which, as advertised, let me control various elements of my digital life in one place with one password. SkyDrive is a simple and approachable online-storage repository that will be truly useful for a lot of folks who want a central place to keep files. The Windows Live Profile offers handsome personalized pages with bright colors and designs; compared side-by-side with a Facebook page, it made Facebook look dull and sparse. I also used Windows Live Photos to upload digital photos onto my Profile and then shared them with friends and family in three quick steps.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/PJ-AN841_MOSSBE_G_20081216145332.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/PJ-AN841_MOSSBE_G_20081216145332.jpg" alt="New Windows Live programs" height="253" width="380" /></a><br />New Windows Live programs include Profile, which offers personalized pages.</div>
<p>Microsoft (MSFT) smartly realized that most people already visit a variety of sites for online pursuits and will want to add those activities to their Windows Live Profile. Users can currently link to 12 other sources, including Twitter, Flickr, Photobucket, WordPress, Pandora and Yelp &#8212; but not Facebook or MySpace. Microsoft says that it&#8217;s working to build relationships with Facebook and MySpace and hopes to have related news next year.</p>
<p>But though various Web activities can be added to a Live Profile, this connection isn&#8217;t as productive as it could be. Take Twitter, for example. I added my Twitter account to my Live Profile, but on Live Profile I could see only tweets from myself and from people in my Windows Live network. To see tweets from the 50 people I follow on Twitter, I had to go to <a href="http://Twitter.com" rel="external">Twitter.com</a>.</p>
<p>I had a similar experience with Pandora. I added my Pandora account to my Live Profile, and when I bookmarked Keith Urban as a favorite artist, this tidbit appeared on my Live Profile page. But when I listened to Christmas tunes for a few hours, nothing on my Profile page reflected this (i.e., &#8220;Katie is listening to Bing Crosby&#8217;s &#8216;White Christmas&#8217;&nbsp;&#8221;).</p>
<p>After linking my Live Profile to my Flickr account, I posted photos on <a href="http://Flickr.com" rel="external">Flickr.com</a>, and seconds later, these pics appeared on my Live Profile. But other activities from Flickr weren&#8217;t reflected on my Live Profile, such as when my contacts posted photos or when those in a Flickr group of which I&#8217;m a member posted photos. To see this, I had to visit Flickr.com.</p>
<p>Microsoft says that in the case of Web activities, the outside companies choose what to show and what not to show. But I can&#8217;t use Windows Live as a home base for my other online activities unless it displays useful data that save me trips to other Web sites.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/PJ-AN842_MOSSBE_G_20081216150455.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/PJ-AN842_MOSSBE_G_20081216150455.jpg" alt="Windows Live Messenger" height="253" width="380" /></a><br />Messenger displays friends&#8217; updates.</div>
<p>Like many social-networking services, Windows Live gives special privileges to those who are in the network. To belong to a Windows Live network, one must first have a Windows Live ID, which anyone can get by signing up for Hotmail, Windows Live Messenger or Xbox Live.</p>
<p>Windows Live also allows interaction with people outside the network. For instance, I can share any of the photos that I upload to my profile with friends and family who don&#8217;t have Windows Live IDs by simply emailing a link to them. These people don&#8217;t need a Windows Live ID to look at the photos.</p>
<p>When I used Windows Live to share photos with my sister, who has received hundreds of digital shots from me on every photo-sharing Web site I&#8217;ve tested, she wasn&#8217;t impressed. She correctly pointed out that other sharing sites, like Shutterfly, allow full-screen slideshow views; Windows Live limits slide shows to the size of the browser window.</p>
<p>Windows Live Web services work best on Microsoft&#8217;s own Internet Explorer browser, version 6 and up, and a special quick-photo-upload tool works only with Internet Explorer. This uploading tool doesn&#8217;t work with Apple&#8217;s (AAPL) Safari browser or the Mozilla Firefox browser; instead, you must slowly add each photo to your page, selecting them one at a time.</p>
<p>If you&#8217;re using a Windows PC, the Windows Live Essentials are definitely worth installing. Photo Gallery enables simple photo publishing directly from your computer&#8217;s collection of My Pictures, and specific faces can be labeled and tagged in each shot. Windows Live Mail, which replaced Outlook Express last year, is a smoothly designed program that I rely on every day for use with three different email accounts. Windows Live Messenger links into the Live Web services specifically by retrieving the status updates for each person in your network and displaying those in a ticker-like panel at the bottom of Messenger. The Windows Live Toolbar works only in Internet Explorer but shows an at-a-glance view of your network&#8217;s updates, along with photos, email and calendar &#8212; all in the top panel of the browser.</p>
<p>Windows Live Essentials are still in beta, or testing, mode, and Windows Live Web services will add more partnerships next month. I&#8217;ll be anxious to see if these new partnerships operate more productively with the Live Profile. Aggregating content from across the Web isn&#8217;t worthwhile unless that content is fully and usefully accessible in its new home.</p>
<p>Still, Windows Live Web services and Essentials provide solid tools that can help you organize your email, messaging, photos, storage, scheduling and social networking in one place with one password. That, by itself, is a relief.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a></li>
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		<title>New BlackBerry Offers Versatility   in Flip Form</title>
		<link>http://solution.allthingsd.com/20081014/new-blackberry-offers-versatility-in-flip-form/</link>
		<comments>http://solution.allthingsd.com/20081014/new-blackberry-offers-versatility-in-flip-form/#comments</comments>
		<pubDate>Wed, 15 Oct 2008 00:18:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<description><![CDATA[Smartphones are masters of multitasking. They email, browse the Web, instant message, take pictures, run applications or play videos and music. So it's easy to forget how uncomfortable they are to use as phones.]]></description>
			<content:encoded><![CDATA[<p>Smartphones are masters of multitasking. They email, browse the Web, instant message, take pictures, run applications or play videos and music. So it&#8217;s easy to forget how uncomfortable they are to use as phones. Most are rectangular slabs that are awkward to hold against the ear, causing many smartphone users to also carry a basic cellphone just for calls.</p>
<p>At least one smartphone manufacturer is doing something about this. This week, Research In Motion (RIMM) introduced the BlackBerry Pearl Flip 8220, available for $150 with a two-year contract from T-Mobile (DT). This device is the first BlackBerry in a flip phone, or clamshell, form. Like RIM&#8217;s mainstream, candy-bar-shaped BlackBerry Pearl, the Flip uses a SureType keyboard, which has condensed keys and relies on predictive text software.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/EI-AR531A_fl_Mo_G_20081014180335.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/EI-AR531A_fl_Mo_G_20081014180335.jpg" alt="Pearl Flip" height="253" width="380" /></a><br />The Pearl Flip uses a SureType keyboard, which takes up less space.</div>
<p>After using the Pearl Flip for a week, I&#8217;ve found it to be a stylish messaging device that works well as a comfortable phone. I really liked its exterior screen, which is designed to show previews of incoming messages, saving people the trouble of flipping open the device. It runs on T-Mobile&#8217;s slow EDGE network, but has built-in Wi-Fi and the ability to automatically connect to saved, nearby wireless networks.</p>
<p>First-time smartphone buyers will likely find the Pearl Flip to be a good fit. When it flips open, a special hinge drops the top half of the device slightly behind the bottom half, and a handy trackball makes navigation easy. The Flip&#8217;s Web browser enables streaming videos that look sharp on its interior screen, and a microSD card slot supports up to 16 gigabytes of memory.</p>
<p>But current BlackBerry owners who want to switch to a device with a more comfortable phone may have trouble adjusting to the Pearl Flip&#8217;s SureType keyboard &#8212; especially if they&#8217;re used to a device with a full QWERTY keyboard. Though the Pearl Flip&#8217;s keyboard is a generous size and its keys are flat and easy to press, its SureType design assigns two letters to almost every key, which can be frustrating to use when predictive text guesses a different word than that which is intended.</p>
<div class="media-CENTER" style="width: 262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AN424_pjMOSS_DV_20081014144527.jpg" alt="Pearl Flip" height="394" width="262" /><br />The Pearl Flip 8220 is RIM&#8217;s first flip phone BlackBerry.</div>
<p>The Pearl Flip supports T-Mobile&#8217;s Unlimited HotSpot Calling, a service that doesn&#8217;t use any minutes on phone calls begun in Wi-Fi zones. Even if a user leaves the Wi-Fi zone in which he or she started a phone conversation, the call passes over to the T-Mobile cellular network without dropping out. This service costs $10 monthly in addition to regular service charges.</p>
<p>When I made calls on the Pearl Flip, friends on the other line noted how crisp and clear our connection sounded. And best of all, the Pearl Flip&#8217;s long, clamshell profile was easy to hold and fit snugly and comfortably between my ear and shoulder when I needed two hands to carry things.</p>
<p>BlackBerry&#8217;s signature red light blinks in this device&#8217;s top corner to indicate new messages. The 1.6-inch exterior screen displays about 25 words (give or take) from newly received emails, instant messages, SMS, MMS, calendar notifications and task reminders. If a message is received from a contact to whom a photo is assigned, that photo also shows up on the external screen to identify the sender. Side buttons let users scroll up or down through these previews.</p>
<p>This display is designed so that the same message being previewed externally will appear on the internal screen as soon as the Pearl Flip is opened. This makes sense because people will want to reply to some emails or read their entire contents after seeing a short preview. But my device didn&#8217;t do this at first; instead, the internal screen seemed completely unrelated to the external screen. I finally got this feature to work after my external screen froze and I rebooted the Pearl Flip. RIM said it hadn&#8217;t seen this behavior before, and wasn&#8217;t sure what had caused it.</p>
<p>The interior screen measures 2.4 inches diagonally and has a resolution of 240&#215;320 pixels, which is a larger, higher resolution screen than most basic cellphones. While using Wi-Fi, I pulled up YouTube.com and watched a video. It played without skipping or stopping while streaming directly from the Web. A higher-resolution video, which was saved to my device, automatically played in horizontal mode so as to take up the entire screen; YouTube videos play vertically, without using the full screen.</p>
<p>Up to 10 email accounts can be set up on the Pearl Flip; I had no problems using Hotmail, .Mac and Gmail accounts. I also signed into AOL Instant Messenger and Google Talk on the Pearl Flip. Along with these messaging programs, ICQ, Windows Live Messenger, Yahoo Messenger and BlackBerry Messenger also come pre-installed and ready to use.</p>
<p>If my Pearl Flip was closed and I remained signed into an instant-messaging client, notifications appeared on the external screen telling me who was sending an IM and what it said. When I opened the device, I was automatically directed to the screen where I could reply to the instant message.</p>
<p>I tested the T-Mobile Unlimited HotSpot Calling feature by starting calls using a Wi-Fi network and then leaving the network&#8217;s range. The calls remained steady without dropping or fading, and if I were a paying customer, I wouldn&#8217;t have been charged minutes for those calls. Calls that start out of Wi-Fi zones and end in Wi-Fi zones do deduct minutes. My Pearl Flip had no trouble automatically moving from the cellular network to a Wi-Fi network.</p>
<p>All T-Mobile Wi-Fi hotspots, such as at airports or in Starbucks (SBUX), automatically work with the Pearl Flip if you&#8217;re registered for the $10 monthly Unlimited Hotspot Calling.</p>
<p>If you&#8217;re considering taking the plunge into the always-connected world of smartphones, or if you want a more comfortable phone in your smartphone and don&#8217;t mind the quirks of SureType, the Pearl Flip 8220 may be the BlackBerry for you.</p>
<p>&#8211; <em>Edited by Walter S. Mossberg</em></p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a></li>
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		<title>Getting Mobile Novices to Check Email</title>
		<link>http://solution.allthingsd.com/20080923/getting-mobile-novices-to-check-email/</link>
		<comments>http://solution.allthingsd.com/20080923/getting-mobile-novices-to-check-email/#comments</comments>
		<pubDate>Wed, 24 Sep 2008 01:00:02 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
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		<guid isPermaLink="false">http://solution.allthingsd.com/20080923/getting-mobile-novices-to-check-email/</guid>
		<description><![CDATA[Are you a member of the "I-check-my-email-constantly-even-when-I-know-no-one-has-emailed-me" club? If so, your mobile email device is never far and you've found yourself wondering how other people can leave unread emails sitting in their inboxes all day.]]></description>
			<content:encoded><![CDATA[<p>Are you a member of the &#8220;I-check-my-email-constantly-even-when-I-know-no-one-has-emailed-me&#8221; club? If so, your mobile email device is never far and you&#8217;ve found yourself wondering how other people can leave unread emails sitting in their inboxes all day. On the other hand, those seemingly unplugged people are likely puzzled by BlackBerry addicts, wondering what could possibly be so urgent that they need to know about it the second it happens.</p>
<p>This week, I tested Peek, a device that might bridge the gap between these two camps. It&#8217;s made for those who don&#8217;t intend to become consumed with mobile email, and don&#8217;t need a combination phone, Internet, digital camera and email gadget. Yet from time to time, these people wish they had a better way to check emails without going home and turning on their computers.</p>
<div class="media-CENTER" style="width: 262px;"><img src="http://online.wsj.com/public/resources/images/PJ-AN284_MOSSBE_D_20080923133309.jpg" alt="Peek Gets Mobile Novices to Check Email" height="174" width="262" /><br />The $100 Peek (GetPeek.com) sends and receives emails for $20 a month.</div>
<p>Since I fit the constantly-checking-email description, I enlisted the help of someone who falls squarely into the category that Peek is targeting: my mother. Mom is constantly on the go, working on one project or another, and she doesn&#8217;t have time to consistently check her email. On more than one occasion, I&#8217;ve had to call her to talk about emails I sent that she didn&#8217;t yet read.</p>
<h5 class="subhed">Stylish and Simple</h5>
<p>Peek is a stylishly thin device that, to a mobile email novice, could pass for a BlackBerry. It receives and sends email, period. Peek doesn&#8217;t have a Web browser, phone or built-in digital camera. It&#8217;s sold for $100 at Target and GetPeek.com, and costs $20 monthly for contract-free service. Most email accounts work with this gadget, including Hotmail, Yahoo, Gmail and AOL, and up to three accounts can be set to work on each device.</p>
<p>Peek Inc., a New York company that was started by former Virgin Mobile USA (VM) employees, mailed a Peek to my mom in Pennsylvania, and she has been using it for about a week with positive results.</p>
<p>I, too, tested a Peek, but I was more interested in my mom&#8217;s feedback since, prior to this test, she hadn&#8217;t used a mobile email device and I use two different ones &#8212; regularly. Overall, I&#8217;d suggest waiting until November to buy a Peek due to a handful of improvements that the company plans to add by then.</p>
<h5 class="subhed">Winning Over a Novice</h5>
<p>My mom got the hang of Peek almost instantly and found it both helpful and relatively easy to use. She liked its full keyboard and the way most of its keys lit up and were familiarly placed like those on a computer keyboard &#8212; a feature I take for granted on my BlackBerry. Its price and stylish, thin look appealed to her, too. She tested an Aqua Blue Peek &#8212; though the device also comes in Black Cherry and Charcoal Gray. I knew Mom was catching on when she casually sent a message from her Peek late one night using the subject line, &#8220;What&#8217;s Up?&#8221;</p>
<p>My mom suggested a few improvements, and I agreed with all of them. The Peek can vibrate, chime and glow blue when new emails are received, but none of these indicators are particularly noticeable. For example, the chime sounds only once and neither my mom nor I could always hear it &#8212; even at its loudest setting &#8212; especially if it was in a purse. A blue indicator light on the Peek glows once every 10 seconds for 10 minutes after an email is received, but goes idle after that.</p>
<p>The font used on the Peek&#8217;s screen could stand to be a little bigger. My mom found words typed in all capital letters were easier and faster to read than the regular font, but she thought most people wouldn&#8217;t have too much trouble while using their glasses.</p>
<p>Peek Inc. says that by November, it will have added a louder chime, a constantly blinking indicator light and a larger font to the device. Also in November, people who purchase 12 months of service at once will get an extra month free.</p>
<p>Compared with my BlackBerry Curve, the Peek was thinner but I found its buttons and side scroll wheel a bit stiff. And Mom and I both found that the oft-used Space bar key was too tough to press down.</p>
<h5 class="subhed">One Inbox, Three Accounts</h5>
<p>The Peek&#8217;s straightforward system uses one inbox view (in which up to three email accounts are combined), one menu and a side scroll wheel for selecting commands. And though my mom didn&#8217;t seem to mind, the device&#8217;s overall navigation system came off as a bit clumsy to me. For example, rather than selecting an email to read it, I had to select an email, and then choose &#8220;Open Email&#8221; from a menu list. On most other devices, this can be done with one step.</p>
<p>But some BlackBerry tricks are built into the Peek, such as touching &#8220;T&#8221; to automatically go to the top of an email or inbox; &#8220;B&#8221; to go to the bottom; or &#8220;N&#8221; to move to the next email without navigating back to the inbox list. Likewise, the space bar serves as a built-in Page Down button. And holding a letter down will capitalize it.</p>
<p>Photo attachments can be easily opened on the Peek, though attached documents from programs like Word and Excel won&#8217;t open up.</p>
<h5 class="subhed">Synching Contacts</h5>
<p>A simple step lets users synchronize their email account&#8217;s contact list with the Peek. My mom did this with an AOL account, and I did it with Hotmail, Gmail and .Mac accounts. Peek devices automatically check for email every two to five minutes, or if users can&#8217;t wait two minutes, they can initiate a Send/Receive manually and see an up-to-date queue of emails.</p>
<p>Peeks each have eight megabytes of usable memory, which can hold about 5,000 emails. Once a device reaches capacity, an on-screen prompt asks permission to delete the 500 oldest emails. Peek Inc. says a full battery charge will last about five days if a device handles around 10 to 15 emails a day; power users who send and receive 200 to 300 emails a day will get about two days of use from a full charge.</p>
<p>When asked, my mom concluded that she would probably buy a Peek, but said she still wasn&#8217;t sure that she had an urgent need to see email all that often. She also noted that Peek could become a Pandora&#8217;s box of sorts for people who, as they use it more often, might want to get more out of it &#8212; such as Google searches or other Web browsing.</p>
<p>Peek serves a purpose: It gives those who don&#8217;t belong to the &#8220;I-check-my-email-constantly&#8221; club a way to &#8220;peek&#8221; in on their emails and not feel so unplugged from friends and family. That alone, is reason enough to buy my mom one of these devices.</p>
<p>&#8211; <em>Edited by Walter S. Mossberg</em></p>
<ul>
<li>Email us at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a>. Find this and other columns and videos online free at the All Things Digital Web site: <a href="http://walt.allthingsd.com" rel="external">http://walt.allthingsd.com</a></li>
</ul>
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		<title>Social-Networking Software Becomes Neighborly</title>
		<link>http://solution.allthingsd.com/20080805/social-networking-software-becomes-neighborly/</link>
		<comments>http://solution.allthingsd.com/20080805/social-networking-software-becomes-neighborly/#comments</comments>
		<pubDate>Tue, 05 Aug 2008 21:32:45 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Katherine Boehret]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[The Mossberg Solution]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Yahoo]]></category>
		<category><![CDATA[social networking]]></category>
		<category><![CDATA[Adium]]></category>
		<category><![CDATA[AIM]]></category>
		<category><![CDATA[AOL]]></category>
		<category><![CDATA[BlackBerry]]></category>
		<category><![CDATA[browser]]></category>
		<category><![CDATA[Digsby]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[Entourage]]></category>
		<category><![CDATA[Facebook Chat]]></category>
		<category><![CDATA[Firefox]]></category>
		<category><![CDATA[Gmail chat]]></category>
		<category><![CDATA[Google Talk]]></category>
		<category><![CDATA[Hotmail]]></category>
		<category><![CDATA[iChat]]></category>
		<category><![CDATA[ICQ]]></category>
		<category><![CDATA[IM]]></category>
		<category><![CDATA[IMAP]]></category>
		<category><![CDATA[instant messaging]]></category>
		<category><![CDATA[interface]]></category>
		<category><![CDATA[Internet Explorer]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[iPod Touch]]></category>
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		<category><![CDATA[laptop]]></category>
		<category><![CDATA[Linux]]></category>
		<category><![CDATA[Mac]]></category>
		<category><![CDATA[Meebo]]></category>
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		<description><![CDATA[We tested Meebo, Adium and Digsby, free instant-messaging programs that work by being a one-stop shop for online communication. All three are straightforward and work without much effort or instruction.]]></description>
			<content:encoded><![CDATA[<p>Instant-messaging programs, once the snobby little kids of the online communication world, have had to learn to play well with others.</p>
<p>AOL&#8217;s AIM started out with enough popularity to freely ignore the need to integrate with other programs; now, it can be argued that AIM retains its relevancy by operating with other messaging programs like <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=goog'>Google</a>&#8217;s Gmail chat and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=aapl'>Apple</a>&#8217;s iChat. Other IM clients paired up with one another to increase usability, like when <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=msft'>Microsoft</a> and <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=yhoo'>Yahoo</a> became interoperable over two years ago.</p>
<p>But nowadays, social-networking offerings &#8212; like leaving messages on Facebook walls and receiving Twitter &#8220;tweets&#8221; from friends &#8212; compete with traditional instant-messaging programs. And advanced technology in mobile devices has helped these chats move from desktops to iPhones and BlackBerrys, where conversations can continue on-the-go, using mobile applications.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/AK-AH543_MOSSBE_20080805122133.jpg" rel="external" title="Click to enlarge graphic"><img src="http://online.wsj.com/public/resources/images/AK-AH543_MOSSBE_20080805122133.jpg" alt="Image" height="301" width="380" /></a><br />Three free programs &#8212; Meebo, Adium and Digsby &#8212; work by consolidating numerous messaging accounts into <highlight type=\"BOLD\">one combined program</highlight>.</div>
<p>This week I tested three free programs that seem to acknowledge the fading star of isolated instant messaging, as we once knew it. Meebo, Adium and Digsby work by consolidating numerous messaging accounts into one combined program. Some of these include social-networking integration or even built-in email notifications, turning the service into a one-stop shop for online communication. The result can save people from choosing one IM system over another.</p>
<p>All three of these programs are straightforward and work without much effort or instruction. They require users to enter the user names and passwords to log onto each IM account, which may make some people uncomfortable, even though each site explains its privacy policy. Of the three, Digsby offers to integrate with the greatest number of programs all at once, including instant messaging, email and social-networking accounts. It also lets people handle email by deleting or sorting it directly in the IM window, which neither of the other programs does.</p>
<p>But Digsby isn&#8217;t yet usable on Macs or Linux, and Adium (the second-best offering) is available only on Macs. When used with the correct operating system, these programs perform as promised, easing communication overall and saving people the hassle of logging into various accounts &#8212; or missing out on chats with friends because of not signing into certain programs.</p>
<p>Meebo, <a href="http://www.meebo.com" rel="external">www.meebo.com</a>, is the only one of these three products that is completely Web-based. It works on all major browsers, including Internet Explorer, Firefox and Safari, and doesn&#8217;t require any installation &#8212; a plus for those who would like to be using instant messaging in the office but aren&#8217;t able to install software on corporate computers. It can log users into one of six messaging programs simultaneously, including Yahoo, Microsoft, AIM, Google, ICQ and Jabber.</p>
<p>I signed onto three instant-messaging accounts at once on Meebo by entering the username and password for each and selecting one overall &#8220;Sign In&#8221; button, which logged me into each program simultaneously and displayed all of my contacts in one condensed panel. Meebo can be configured to automatically launch within Firefox if a Firefox extension is downloaded.</p>
<p>Meebo.com is also usable on the iPhone and iPod Touch, allowing people to log into multiple accounts simultaneously from their mobile device. As of now, neither Adium nor Digsby has an application that allows it to work with the iPhone or iPod Touch.</p>
<p>Digsby, <a href="http://www.digsby.com" rel="external">www.digsby.com</a>, was a cinch to set up on my laptop, which was running Windows Vista. It walked me through the steps of adding accounts from instant-messaging programs, email accounts such as Gmail and Hotmail, and social-networking sites such as Facebook, MySpace and Twitter. Digsby works with IM and emails accounts from AOL/AIM, Yahoo, Microsoft and Google. Jabber, ICQ and Facebook chats also work with Digsby, along with IMAP and POP email accounts.</p>
<p>Once added, all of these accounts are represented in one clean panel. These consolidated communication programs saved me many extra clicks on my computer over a weekend, and I easily chatted with friends while checking messages. New emails received in my Gmail account were visible in a preview panel that popped up when I moved my cursor over the email account name. Right within this email preview panel, I could delete or archive each message; I was also able to mark a message as read or report it as spam. I performed all of these email tasks without opening my Gmail account in a browser or email client. Shortcuts in this preview panel labeled Open, Compose and Inbox sent me to my browser to perform these more-involved tasks.</p>
<p>This in-line functionality also applies to other email accounts, according to Digsby. But though I could see a tally of newly received Hotmail messages in my Digsby preview panel, these messages weren&#8217;t as interactive as those received in my Gmail inbox.</p>
<p>Digsby also tracks Twitter alerts and timelines, as well as Facebook newsfeeds and alerts &#8212; including posting notifications in your Digsby panel whenever someone &#8220;friends&#8221; you on Facebook.</p>
<p>Adium, <a href="http://www.adiumx.com" rel="external">www.adiumx.com</a>, wins points for cuteness. The downloaded program is represented by a goofy, green duck, which plops itself in the Mac operating system dock and closes its eyes when not in use. When new messages are received via Adium, this duck flaps its wings until you open the message. The Adium user interface incorporates sleek visuals, such as status windows that gracefully float above user names whenever a cursor moves over these names.</p>
<p>Adium works with AIM, ICQ, .Mac, Jabber, Google Talk, Windows Live Messenger and Yahoo Messenger. Adium supports new email notifications for some accounts, but doesn&#8217;t enable reading or sending email within the program. Instead, it offered to open my account via the browser or using Microsoft Entourage on the Mac. Social networking is limited to MySpace IM on Adium, though the next version will support Facebook Chat.</p>
<p>Adium organizes multiple conversations using tabs stacked at the bottom of a chat window. Icons line the top of each chat window, such as a file icon for transferring files and a lock that switches a conversation to be encrypted and off-the-record. Any conversation that isn&#8217;t designated encrypted is automatically stored in a table of Adium transcripts, which can be sorted by To, From or Date. Transcripts can be sorted using rough timelines like &#8220;within the past two weeks&#8221; or &#8220;since yesterday.&#8221;</p>
<p>I saved myself time and mouse clicks by using these three consolidation programs, though I preferred Digsby in the end because of its intuitive email integration. These programs will help to take down the instant-messaging barriers that have become turn-offs over the past couple years, and may better integrate IM with the social networks and mobile devices that are on the rise.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<p><strong>Write to </strong>the Mossberg Solution at <a href="mailto:mossbergsolution@wsj.com" rel="external">mossbergsolution@wsj.com</a></p>
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		<title>Finally, a Worthy Heir to Outlook Express</title>
		<link>http://solution.allthingsd.com/20070606/finally-a-worthy-heir-to-outlook-express/</link>
		<comments>http://solution.allthingsd.com/20070606/finally-a-worthy-heir-to-outlook-express/#comments</comments>
		<pubDate>Wed, 06 Jun 2007 00:01:00 +0000</pubDate>
		<dc:creator>Katherine Boehret</dc:creator>
				<category><![CDATA[Katherine Boehret]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[The Mossberg Solution]]></category>
		<category><![CDATA[Active Search]]></category>
		<category><![CDATA[Apple Mail]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[embedding]]></category>
		<category><![CDATA[Hotmail]]></category>
		<category><![CDATA[Live Mail]]></category>
		<category><![CDATA[Outlook]]></category>
		<category><![CDATA[RSS]]></category>
		<category><![CDATA[Windows]]></category>
		<category><![CDATA[XP]]></category>

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		<description><![CDATA[Microsoft hopes to simplify lives with a third release to replace Outlook Express. And judging by an early version of Windows Live Mail, which includes photo embedding and IM integration, the third time could be the charm.]]></description>
			<content:encoded><![CDATA[<p><em>(See Corrections &amp; Amplifications item below.)</em></p>
<p>If you didn&#8217;t know any better, you might think <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=msft'>Microsoft</a> Corp. was trying to confuse you into using the wrong email program &#8212; or wanted to scare you away from email altogether. Throughout roughly the past year, the company has introduced two would-be successors to its well-liked Outlook Express email program. One attempt, now discontinued, featured annoying advertisements that couldn&#8217;t be hidden; the other comes loaded on PCs with the new Windows Vista operating system but amazingly doesn&#8217;t work with Microsoft&#8217;s own Hotmail.</p>
<p>Now, Microsoft is hoping to clear up the confusion and simplify lives with a third release to replace Outlook Express: Windows Live Mail. And judging by an early version of the program, the third time could be the charm.</p>
<div class="media-LEFT" style="width: 245px;"><img src="http://online.wsj.com/public/resources/images/PJ-AK354_pjMOSS_20070605202529.jpg" alt="Photo" height="204" width="245" /><br />Microsoft&#8217;s Windows Live Mail, a free download, enables photo embedding, resizing and touch-ups in the email.</div>
<p>Outlook Express, or OE as it&#8217;s called, garnered popularity as a slimmed down, consumer-friendly version of its big brother Outlook, which many people are already familiar with thanks to its widespread use in the workplace. Outlook Express was a straightforward program that let users set up email accounts in a few short steps without help from an IT department.</p>
<p>But in 2004, seven years after its debut, Microsoft stopped investing in OE, causing it to lag behind new email programs with more advanced features. Even so, its simplicity was so attractive that three years ago when Microsoft started charging $20 monthly for new users to check Hotmail emails using OE, people paid.</p>
<p>Now comes Windows Live Mail. The program can be downloaded free at <a href="http://get.live.com/betas" rel="external">http://get.live.com/betas</a>, and while it&#8217;s still in its testing phase and has kinks, it&#8217;s already rather good. It includes new bells and whistles like photo-embedding tools, syndicated feeds and integration with instant messaging. But if none of these extras interest you, you&#8217;ll be glad to find that Windows Live Mail still offers the same familiarity as OE in all its uncomplicated glory.</p>
<p>It has a few glaring bugs. Its email sound indicator doesn&#8217;t notify you of newly received emails. It lost its connection a few too many times when attempting to retrieve email &#8212; especially when I first installed it. And when I tried to email a Word attachment using Windows Live Mail, it failed, but this only happened when I used Windows Vista. Unless Microsoft fixes these bugs, which could take until the fall, all of its good intentions might be for naught. But the pluses of Windows Live Mail make me think it could be a worthy successor to OE.</p>
<p>On a separate but confusing note, Microsoft&#8217;s Web version of Hotmail was just overhauled, giving it more Web 2.0 functionality such as the ability to drag and drop messages from one folder to another without changing screens. It now incorporates a reading pane for each email like that found in Outlook or Windows Live Mail. Windows Live Hotmail, as it&#8217;s now called, is separate from Windows Live Mail.</p>
<div class="media-RIGHT" style="width: 245px;"><img src="http://online.wsj.com/public/resources/images/PJ-AK357_pjMOSS_20070605203047.gif" alt="Windows Live Mail offers new features like integration with instant messaging, but still resembles its predecessor, Outlook Express." height="128" width="245" /><br />Windows Live Mail offers new features like integration with instant messaging, but still resembles its predecessor, Outlook Express.</div>
<p>Windows Live Mail works on computers running Windows XP SP2 or Windows Vista. I tried both, and noted a few slight differences, most of which are aesthetic.</p>
<p>Before Windows Live Mail, I was up a creek when I wanted to set up my long-standing Hotmail account on Vista. My Vista laptop came with a separate but similarly named program called Windows Mail, which didn&#8217;t work with Hotmail. I had to set up the Hotmail account on my laptop&#8217;s full version of Outlook, which was more exasperating and far too slow. Outlook is designed primarily for Microsoft Exchange email &#8212; corporate email set up by companies &#8212; and can be slow and clumsy with Web-based or other consumer email accounts.</p>
<p>When I downloaded and installed Windows Live Mail on my Vista and XP machines, setting up email accounts (including Hotmail) took just about 10 seconds each. There&#8217;s no limit on the number of email addresses that you can add to Windows Live Mail, as was also the case with Outlook Express. But it took a bit longer for my various Hotmail folders to get set up. Windows Live Mail supports full two-way synchronization, a plus that guarantees any changes made on one computer will be reflected on others through your account.</p>
<p>A feature within Windows Live Mail called Active Search automatically reads emails that are visible in your preview pane and extracts keywords from those messages for advertisements that appear in a column on the far right side. But Active Search can be closed with one click, never to be seen again.</p>
<p>I was excited to use the new photo-embedding tools in this program, though this isn&#8217;t a new idea; Apple Mail, <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=aapl'>Apple</a> Inc.&#8217;s equivalent to Outlook Express, already offers photo sizing and slide shows within emails. While composing an email using Windows Live Mail I selected &#8220;Add Photos,&#8221; choosing pics of a friend&#8217;s wedding from various folders on my PC. These shots appeared in my email with designated space below each for titles. Without leaving the email body, you can choose one of three frames to place around each shot, or you can change the picture itself by automatically enhancing it or by changing a color shot to black and white.</p>
<p>Windows Live Mail lets you choose photo sizes within the email to avoid unknowingly sending gigantic emails. Two categories help, labeled &#8220;Size in Email&#8221; (small, medium or large thumbnails) and &#8220;File Size&#8221; (small, medium and large; large offers up to five megabytes per photo). If you&#8217;re sending these embedded pics with a Microsoft Live ID, a link to a slide show of the photos is sent with your shots and recipients can copy hi-res versions of each image for up to 30 days.</p>
<p>I missed hearing a sound notification whenever new emails arrived. Microsoft says it will fix this and other bugs by the fall, at the latest, which is a long time to wait.</p>
<p>Another thing that bothered me was that each contact name has an icon beside it showing a generic photo, which you&#8217;d assume could be replaced with an actual photo of the person. But instead, that icon will only show an image if that person is on your Live Messenger buddy list (Microsoft&#8217;s integrated instant-messaging program) and if he or she chooses to show a photo. This seems like a real waste of space for the majority of your contacts who won&#8217;t be Live Messenger users.</p>
<p>Junk-mail settings can be adjusted to &#8220;Low,&#8221; &#8220;High&#8221; or &#8220;Safe List Only,&#8221; meaning that only those emails on a list that you create can be received.</p>
<p>As I kept my Windows Live Mail account open, it didn&#8217;t seem to be checking email as rapidly as my old Outlook Express program did; this was the case on my XP desktop and on my Vista laptop. The program seemed to have trouble establishing an Internet connection through Windows Live Mail on both PCs more than a few times, though I was simultaneously using a Web browser. This occurred less the more I used Windows Live Mail, but it was irksome at first.</p>
<p>Other interesting features of this new email client include RSS feeds that are specifically organized in your account like emails; I set up five to start and kept a steady stream of news coming in. You can also be notified when of one of your contacts signs on to Live Messenger, letting you link directly into an instant-messaging conversation rather than an email for faster communication. Also, content from emails can be uploaded to your Microsoft Spaces site in a single click.</p>
<p>As usual, contacts from other programs like Outlook and certain file types can be imported into your Windows Live Mail contact list; compatibility will be expanded when the final version of Windows Live Mail is released later this year.</p>
<p>For now, though this email program is still in beta and has its wrinkles, you&#8217;ll find it to be a helpful and straightforward program to use, just like its predecessor, Outlook Express.</p>
<p class="tagline">Edited by Walter S. Mossberg</p>
<ul>
<li>Email me at
<link id="CX" linkend="i4-SB118109144286625868" type="EXTERNAL">MossbergSolution@wsj.com</link></li>
</ul>
<p><strong>Corrections &amp; Amplifications:</strong></p>
<p>Microsoft Corp. charges $20 annually for new users to check Hotmail emails using Outlook Express. Due to inaccurate information from Microsoft, this article states that this was a monthly charge.</p>
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		<title>Financial Software, Made Simple</title>
		<link>http://solution.allthingsd.com/20060802/easy-financial-software/</link>
		<comments>http://solution.allthingsd.com/20060802/easy-financial-software/#comments</comments>
		<pubDate>Wed, 02 Aug 2006 00:01:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg and Katherine Boehret</dc:creator>
				<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Hotmail]]></category>
		<category><![CDATA[Intuit]]></category>
		<category><![CDATA[Quicken]]></category>

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		<description><![CDATA[The latest versions of Quicken and Microsoft's Money simplify financial software for everyday users. They both do a good job of minding their target audiences, but Microsoft's version is more limited.]]></description>
			<content:encoded><![CDATA[<p><img src="http://allthingsd.com/theme/images/byline-katie-walt.jpg" width="123" height="123" class="byline-solution" alt="Walter S. Mossberg and Katherine Boehret" /></p>
<p>If you&#8217;re budget-conscious and highly organized, you&#8217;re probably already a devotee of Intuit&#8217;s Quicken and Microsoft&#8217;s Money, two computer programs that allow fiscal fanatics to digitally organize their finances and assess their spending.</p>
<p>But both software makers realize that there are only a limited number of customers for complicated, deep financial software. So, both are moving this year to simplify things for the rest of us who aren&#8217;t as enamored by ledgers and numbers, but still might like to get a better handle on how we spend our money. This week, we reviewed new versions of these top financial programs that omit or play down their most intimidating features, focusing instead on simple budgeting and online bill payments.</p>
<div class="media-LEFT" style="width: 150px;"><img src="http://online.wsj.com/public/resources/images/PJ-AI298_pjMOSS_20060801194728.jpg" alt="Quicken Photo" height="185" width="150" /><br />Quicken 2007 Basic, $30, focuses on budgeting and bill paying.</div>
<p>We tested <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=msft'>Microsoft</a> Corp.&#8217;s Microsoft Money Essentials &#8212; a $20 download at <a href="http://www.microsoft.com/money" rel="external">www.microsoft.com/money</a> that was released about two weeks ago. This is a new, light version of Money, with a limited feature set. We pitted it against <a href='http://online.wsj.com/quotes/main.html?type=djn&#038;symbol=intu'>Intuit</a> Inc.&#8217;s $30 Quicken 2007 Basic, which became available yesterday. The new Quicken retains the product&#8217;s full features, but sports a fresh interface that emphasizes budgeting and bill paying for those who don&#8217;t want to delve further into such things as investment tracking and planning.</p>
<p>Both programs did a good job of minding their target audiences: normal people who want a simple program without dizzying charts and confusing set-up processes. Microsoft Money Essentials offered a cleaner interface with less clutter on the screen, but we could see more information at a quick glance on the Quicken Basic home page, which we preferred. And overall, Quicken seemed to offer a more detailed, yet still easy-to-use, program that we think is more appealing to users.</p>
<p>These software programs work best for those who already use, or wish to use, online banking to its full capacity, including paying bills online. Using a debit card from your bank also helps. That&#8217;s because both programs rely heavily on downloads of your bank statements to figure out where your money&#8217;s going, and, debit-card entries on these statements are fully identified. By contrast, people and companies you pay by check are often unidentified on the electronic bank statement.</p>
<p>We were impressed by the setup processes of both software programs. Both guided us, step by step, as we entered our user information, including selecting the name of our bank from a list and entering our online banking log-in information. Quicken offers a list of more than 4,500 financial institutions, while Microsoft says it offers 4,347. If either program doesn&#8217;t carry your bank, you&#8217;d be unable to use it, so this is an important issue.</p>
<p>Microsoft Money Essentials required our Windows Live ID (Hotmail or Live Mail user name and password) during setup, which was easy for us but might be a pain for users without such an account. Live ID is recommended as an added layer of security and offers another way for your bank to share data with Money Essentials, but is not critical.</p>
<p>Upon opening Money&#8217;s homepage for the first time, we noticed our bank&#8217;s checking and savings account balances listed in the top left box (credit-card accounts and investment accounts can also be listed here), while the top right box showed bills and deposits. Two more neat boxes below these showed a categorized pie chart of our spending and a spending tracker that could be personalized to closely monitor spending on certain things.</p>
<p>All of these boxes can easily be rearranged and other boxes can be added, including the latest mortgage interest rates and reminders. A neat pull-down menu asks you to choose a task from a list that includes entering a transaction, recording a bill or deposit, seeing your report or viewing your budget. This task-chooser helped us find a starting point each time we opened the Money Essentials program.</p>
<p>Five menus line the top of this program&#8217;s screen: Home, Banking, Bills, Reports and Budget. We entered the Banking section and viewed a list of our checking account&#8217;s latest transactions, including withdrawals and checks. In the Bills menu, individual items can be selected and paid online with one button click after the initial setup.</p>
<p>The Budget section seemed like it might offer one of the most practical applications for regular users. A budget can be automatically generated based on your bank account, but we created our own by entering a list of income information (entering the income amount and how often it was replenished), budget categories, expenditures and spending tracker categories. This data is then reflected back on your Home page.</p>
<div class="media-LEFT" style="width: 245px;"><img src="http://online.wsj.com/public/resources/images/PJ-AI299_pjMOSS_20060801212015.gif" alt="Screen Shot" height="123" width="245" /><br />Microsoft Money Essentials, a $19.99 download, focuses on simplicity and a clean interface, which is appealing to first-time users of personal finance software programs.</div>
<p>Quicken 2007 Basic asked us for more information about our budget and regular bills as we walked through the setup process, so we had to be ready with all of our data in hand when we began. But this saved us time later &#8212; prearranging our budget into already formed categories that were visible when we finished the setup.</p>
<p>In Quicken&#8217;s Home section, three large panels labeled &#8220;+ In,&#8221; &#8220;- Out&#8221; and &#8220;= What&#8217;s Left&#8221; gave us an easy to read overall view of our funds each time we opened the program. Just below these panels, we could see a list of scheduled bills and deposits, as well as a small calendar on the bottom right.</p>
<p>This calendar was one of our favorite features. It marks in bold each date on which a transaction took place, helping users to see at a glance when account activity occurred. Mousing over these bolded dates displays the activity of the day, such as &#8220;Credit card payment, &#8211; $1,000,&#8221; and &#8220;Paycheck $1,200.&#8221; Withdrawals are distinguished in red type; income is reflected in black.</p>
<p>You can also view this calendar in a larger view, and every single date shows the balance and transactions of your account, which we found helpful. Microsoft Money Essentials also has a calendar, but it only labels dates with a note about which bills need to be paid when, crossing them off when you&#8217;ve paid the bill.</p>
<p>In this same Quicken Home view, three more graphs can be viewed with a click: an Account Balance Graph and two pie charts labeled Spending by Category and Spending by Payee.</p>
<p>On the far left side of Quicken 2007 Basic, a column with three sections is neatly organized into Cash Flow Center, Investing Center and Property &#038; Debt. At the very bottom of this column, your net worth according to those three categories is shown.</p>
<p>A Quicken budget can be created in a manner similar to that of Microsoft Money Essentials, but it was slightly more detailed &#8212; including an available budget report that specifically analyzes your spending by category.</p>
<p>Overall, Quicken 2007 Basic is a product we think will be used for a longer period of time compared with Microsoft Money Essentials, which is much more limited. Microsoft Money 2007 Deluxe, which is more comparable to Quicken Basic, is available starting at $50 before a $20 mail-in rebate.</p>
<p>Both of these programs made a good attempt at bringing the work of budgeting and financial assessment down to a regular person&#8217;s perspective. But if you&#8217;re more serious about using personal-finance management software, Quicken 2007 Basic is the way to go.</p>
<ul>
<li>Email: <a href="mailto:MossbergSolution@wsj.com" rel="external">MossbergSolution@wsj.com</a>.</li>
</ul>
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		<title>An Easier Way to Send Large Email Attachments</title>
		<link>http://solution.allthingsd.com/20060712/easier-email-attachments/</link>
		<comments>http://solution.allthingsd.com/20060712/easier-email-attachments/#comments</comments>
		<pubDate>Wed, 12 Jul 2006 00:01:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg and Katherine Boehret</dc:creator>
				<category><![CDATA[Internet]]></category>
		<category><![CDATA[video]]></category>
		<category><![CDATA[EasyShare]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[Gmail]]></category>
		<category><![CDATA[Hotmail]]></category>
		<category><![CDATA[Kodak]]></category>
		<category><![CDATA[Macintosh]]></category>
		<category><![CDATA[Outlook]]></category>
		<category><![CDATA[Pando]]></category>
		<category><![CDATA[Shutterfly]]></category>
		<category><![CDATA[Web]]></category>
		<category><![CDATA[Windows]]></category>
		<category><![CDATA[YouTube]]></category>

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		<description><![CDATA[A new, free, application called Pando lets you email huge attachments without breaching email size limits, or clogging anyone's inbox. In our tests, it was simple, fast and effective.]]></description>
			<content:encoded><![CDATA[<p><img src="http://allthingsd.com/theme/images/byline-katie-walt.jpg" width="123" height="123" class="byline-solution" alt="Walter S. Mossberg and Katherine Boehret" /></p>
<p>How many times have you wanted to email a large attachment &#8212; like a bunch of digital photos, an album of songs, or a hefty video &#8212; but didn&#8217;t do so because it exceeded your email provider&#8217;s, or the recipient&#8217;s, limits on attachment size, or because it might max out the recipient&#8217;s mailbox?</p>
<p>This frustration is growing increasingly common as better digital cameras produce bigger photos and large video clips, and digital music becomes more widespread. Computer hard disks have grown nicely to accommodate these files, but limits on the size of email messages haven&#8217;t. And, even if you could send such large attachments, it can take forever to send them via email, partly because broadband upload speeds lag far behind download speeds.</p>
<p>Instead of suffering the frustration of a bounced email, many folks have resorted to Web-based services like Shutterfly or Kodak EasyShare Gallery or YouTube.com or Google Video for sharing digital photos and videos. They upload the files to these sites, then send links to their friends and family. But this method has major drawbacks. The recipients don&#8217;t get the full-size files on their own computers, and sometimes must register with the sites to view your material.</p>
<p>This week, we tested a new, free, application called Pando that aims to solve this problem without requiring you to use an intermediary Web site. Pando lets you email huge attachments &#8212; up to one gigabyte each &#8212; to anyone, without breaching email size limits, or clogging anyone&#8217;s inbox. It comes in versions for both Windows and Macintosh computers, available for downloading at <a href="http://www.pando.com" rel="external">www.pando.com</a>.</p>
<p>It sounded fishy to us, too, but Pando, from Pando Networks Inc., performed really well in our tests &#8212; even in its current &#8220;beta,&#8221; or trial, stage. It&#8217;s simple, fast, and effective, and it solves the large-attachment problem.</p>
<p>Pando works by merging the mechanism of email with its own small program and a modified version of BitTorrent, a back-end file-transfer system best known until now for speeding up the downloading of large, unauthorized files, like pirated movies.</p>
<p>Here&#8217;s how you use Pando. First, you download and install the small Pando program. Then, you select the files you want to send. These can be any type of files you want, or even whole folders of files. Then, still using the Pando software, you type in the addresses of the recipients, the subject, and a message. The software then does three things: it creates a Pando Package, a small special file that instructs the recipient&#8217;s computer on how to fetch the files; it sends an email containing that package file, plus any text you want; and it uploads the files to a Pando server.</p>
<p>On the recipient&#8217;s end, an email is received in his or her normal email program containing the Pando Package as a tiny attachment (one huge 94 megabyte attachment we sent required only a 22-kilobyte attachment). The recipient just opens the Pando Package attachment, and it in turn launches the Pando software, which then downloads the files or folders you sent. The first time the recipient receives a Pando email, he or she will have to download and install the Pando software. There&#8217;s a link in the email to the download site.</p>
<p>Once downloaded onto the receiver&#8217;s computer, all Pando files can be found in a special folder that Pando automatically creates. In Windows, it&#8217;s called My Pando Packages and is in My Documents. On the Mac, it&#8217;s called Pando Packages and is in the home folder. The files are also listed in the handy Received list in the Pando software.</p>
<p>As a bonus, Pando can sometimes transmit these large files faster than your email program or Web browser could. That&#8217;s because it uses a modified version of the speedy BitTorrent technology.</p>
<p>We downloaded and installed Pando in just a few minutes. Opening the small Pando email attachment from Microsoft Outlook on Windows or Apple Mail on the Mac prompted a little Pando window to pop up, in which all sent and received files were organized. This window is simple, showing a thumbnail image and text description of each file. A list of received files shows who sent the file and when; the sent list shows to whom you sent files and when.</p>
<p>We started out big, sharing a 95-megabyte, high-resolution video. You must create a username and password to send using Pando, which we did, entering our email and first and last names. A simple &#8220;Send New&#8221; icon opens the email-like form, where we dragged and dropped this big video file.</p>
<p>No Pando Package can total more than one gigabyte, and an automatic tally shows you how large the Package is becoming as you drag and drop more files into it.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/PJ-AI146_pjMOSS_20060711212741.jpg" rel="external"><img src="http://online.wsj.com/public/resources/images/PJ-AI146_pjMOSS_20060711212741.jpg" alt="Screen Shots" height="196" width="380" /></a><br />The Pando software program allows users to send large email attachments without running afoul of normal size limitations.</div>
<p>Another way to send files using Pando is by right-clicking on any file or folder in your computer and selecting a &#8220;Send With Pando&#8221; option that appears after the software application is downloaded. Selecting this also opens the familiar sending window. But this works only in Windows.</p>
<p>The 95-megabyte video took eight minutes to upload, and nine minutes to download &#8212; impressively fast times. Another Pando Package filled with 44 high-resolution digital photos totaling 65 megabytes took six minutes to upload, and six minutes to receive.</p>
<p>But Pando can&#8217;t entirely overcome slow Internet connections, so your speeds may vary considerably. This is especially true on the uploading side, as even broadband cable and DSL connections typically offer upload speeds that are a fraction of their download speeds. In our tests, at our office and homes, our download and upload speeds ranged from 30 kilobits per second to 250, depending on where we were and when we were testing.</p>
<p>Even if you didn&#8217;t see any speed improvement with Pando, you&#8217;d still benefit from the sheer ability to send huge attachments. That&#8217;s a big deal.</p>
<p>On July 25, Pando Networks will introduce a special plug-in for Outlook, making it even easier for users to send huge files without worrying about inbox congestion. And the company also has plans to introduce plug-ins for Web-based email programs like Google&#8217;s Gmail and Microsoft&#8217;s Hotmail.</p>
<p>If you&#8217;re tired of bounced emails, and of using Web sites to share your personal videos or photos, Pando is a straightforward solution that anyone can understand in a matter of minutes. It&#8217;s a great solution to a vexing problem.</p>
<ul>
<li><strong>Email:</strong> <a href="mailto:MossbergSolution@wsj.com" rel="external">MossbergSolution@wsj.com</a>.</li>
</ul>
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		<title>Smartphones Get Smarter</title>
		<link>http://solution.allthingsd.com/20060607/smarter-smartphones/</link>
		<comments>http://solution.allthingsd.com/20060607/smarter-smartphones/#comments</comments>
		<pubDate>Wed, 07 Jun 2006 23:59:00 +0000</pubDate>
		<dc:creator>Walter S. Mossberg and Katherine Boehret</dc:creator>
				<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[music]]></category>
		<category><![CDATA[video]]></category>
		<category><![CDATA[Cingular]]></category>
		<category><![CDATA[Earthlink]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[Hotmail]]></category>
		<category><![CDATA[keyboard]]></category>
		<category><![CDATA[laptop]]></category>
		<category><![CDATA[Motorola]]></category>
		<category><![CDATA[Nextel]]></category>
		<category><![CDATA[Palm]]></category>
		<category><![CDATA[PDF]]></category>
		<category><![CDATA[Sprint]]></category>
		<category><![CDATA[Treo]]></category>
		<category><![CDATA[Verizon]]></category>
		<category><![CDATA[Web]]></category>
		<category><![CDATA[Windows]]></category>

		<guid isPermaLink="false">http://solution.allthingsd.com/20060607/smartphones-get-smarter/</guid>
		<description><![CDATA[In a test of two new smartphones, Motorola's Q wins points for its low price tag and striking design. But Palm's improved Treo, with greater speed and other enhancements, is still the best bet for serious users of mobile email, Web and Microsoft's Office.]]></description>
			<content:encoded><![CDATA[<p><img src="http://allthingsd.com/theme/images/byline-katie-walt.jpg" width="123" height="123" class="byline-solution" alt="Walter S. Mossberg and Katherine Boehret" /></p>
<p>The cellphone &#8212; or, more accurately, the device formerly known as the cellphone &#8212; is getting to be more and more like a little portable computer. High-end models, known as smartphones, can handle large volumes of email, complete with attachments; surf the Web at high speed; view and edit Microsoft Office documents; take decent pictures; and play back music and videos.</p>
<p>To manage these laptop-like tasks, they come equipped with faster and faster processors; more and more internal memory; expansion slots for increasingly spacious memory cards; and small, but usable, keyboards, instead of mere phone keypads.</p>
<p>We&#8217;ve been testing two new such phones. One, from Palm Inc., is an improved model of the Treo, which has long been our favorite smartphone. The other, an entirely new design from Motorola Inc., manages to pack most of the Treo&#8217;s functionality into a much thinner and lighter body, at half the Treo&#8217;s price.</p>
<p>The new Palm model, called the Treo 700p, uses the Palm operating system and is being sold by both Verizon Wireless and Sprint Nextel Corp. for $399, with a service contract. The Motorola challenger, called the Q, uses Microsoft&#8217;s Windows Mobile operating system and is being sold by Verizon for $199, with a service contract.</p>
<div class="media-LEFT" style="width: 245px;"><img src="http://online.wsj.com/public/resources/images/PJ-AH915_pjMOSS_20060606202536.jpg" alt="COMMENT:Palm's Treo 700p, priced at $399 with a service contract (left) " height="263" width="245" /><br />Palm&#8217;s Treo 700p, priced at $399 with a service contract (left); Motorola&#8217;s Q, priced at $199 with a service contract (right)</div>
<p>The Q is the bigger news here. In the tradition of Motorola&#8217;s RAZR phone, the Q is a sleek, handsome devil. It demolishes the two biggest problems with smartphones like the Treo: They are bulky and expensive. The Q is a little wider than the Treo 700p, but it&#8217;s just half as thick and, at 4.06 ounces, is more than one-third lighter.</p>
<p>Unfortunately, its Microsoft software is much clumsier than the Treo&#8217;s Palm software, degrading its utility. Also, the Q&#8217;s screen is lower-resolution than the Treo&#8217;s and slightly smaller, and its battery life as a phone is weaker than the Treo&#8217;s. While the Q keyboard is larger than the Treo&#8217;s, we actually found it worse for typing.</p>
<p>Still, the Q is a decent solution for light email users and for those who have avoided a smartphone due to bulk and cost. We assume that, at $199, the Q will sell well and will challenge the Treo and BlackBerry in the marketplace.</p>
<p>However, we still prefer the Treo for serious users of mobile email, Web and Office. And the new model, with greater speed and other enhancements, only adds to the Treo&#8217;s strengths.</p>
<p>Both of these phones run on the new, broadband-like EV-DO data networks offered by Verizon and Sprint, so they are actually practical for Web browsing and for downloading big email attachments. In our tests, both registered speeds of between 200 and 500 kilobits per second, compared with about 70 kbps for the older Sprint and Verizon networks. Neither phone has Wi-Fi wireless capability.</p>
<p>The new Treo 700p is essentially the same as the Treo 700w introduced a few months back, except that the &#8220;p&#8221; model uses the Palm operating system, while the &#8220;w&#8221; model uses Windows software. Like the 700w, the newest model has a squarer shape than that of the older Treo 650. It also has bigger, better keys than the 650, roughly twice the usable internal memory and a higher-resolution 1.3-megapixel camera.</p>
<p>Also, the 700p now has &#8212; built into its memory &#8212; the excellent Documents To Go program from DataViz, which allows you to view, and in some cases edit, Microsoft Word, Excel and PowerPoint documents and Adobe PDF documents.</p>
<p>The main advantage of the 700p, however, is its ability to use the high-speed EV-DO network. And the new Treo can be used as a modem for a laptop, either via a USB cable or a wireless Bluetooth connection.</p>
<p>In our tests, over a couple of weeks, the Treo 700p performed well. Web browsing was a pleasure at the new high speeds. Our only complaint was a short but annoying lag in displaying the text of emails and in performing certain other operations. Also, our test unit crashed twice and had to be restarted. (It didn&#8217;t lose any data in the crash.)</p>
<p>The Q is a mixed bag. Its hardware is elegant. Its software is annoying, often requiring two clicks to do what takes one on the Palm.</p>
<p>Motorola chose a more stripped-down version of Windows Mobile software than the one used on previous keyboard phones, and it does work better one-handed. But it still requires many of the extra steps of its Windows sibling and yet lacks the touch screen and built-in Office programs of other Windows-based smartphones.</p>
<p>In our tests, we found the Q easy to carry, but often irritating to use. Things like muting the phone, locking the keyboard and even playing the built-in solitaire game took much more effort than performing the same tasks on the Treo.</p>
<div class="media-CENTER" style="width: 380px;"><a href="http://online.wsj.com/public/resources/images/PJ-AH914_pjMOSS_20060606202432.gif" rel="external"><img src="http://online.wsj.com/public/resources/images/PJ-AH914_pjMOSS_20060606202432.gif" alt="Smartphones" height="388" width="380" /></a></div>
<p>The Q has four navigation buttons positioned below the screen like the Treo; like a BlackBerry, it has a scroll wheel and back button on the right edge. The Q&#8217;s keyboard has more space between each key than most smartphones, but the rounded shape of the keys themselves makes them uncomfortable to use for more than a few sentences of email.</p>
<p>The familiar green Send and red End keys are prominently located just above the keyboard, and number keys are distinguished in black. We chatted away using the Q&#8217;s phone, and it worked well on voice calls.</p>
<p>Special designated Back and Home keys are next to the Send and End keys, and two other buttons enable direct access to email and the Q&#8217;s digital camera.</p>
<p>We set up email accounts on the Q using EarthLink and Hotmail.com, but Windows Mobile software really started to get annoying while we were navigating through our email. Performing a task as simple as deleting a message requires two steps &#8212; selecting Menu, then selecting Delete &#8212; and we couldn&#8217;t find any way to highlight and delete a group of emails.</p>
<p>By contrast, on the Treo, using the major email programs, you can delete an email with one click and even clean out a whole inbox with a couple of clicks. This may not matter much to people who get little email, but for heavy users, it&#8217;s crucial.</p>
<p>We also had trouble with attachments on the Q. While we successfully received some pictures and documents, a test series of four emails, each with a different type of document attached, failed on the Q. On both of our test Q units, using two different email services, the four attachments simply disappeared, even though they came through fine on the Treo and on Windows and Macintosh computers.</p>
<p>Viewing Microsoft Office and PDF files on the Q is a more cumbersome process than on the Treo, and the files can&#8217;t be edited on the Q.</p>
<p>The 320&#215;240 resolution on the Q&#8217;s screen is 25% lower than that of the Treo 700p, which has a 320&#215;320-resolution screen. Many things &#8212; Web sites, photos, attachments &#8212; just didn&#8217;t look as good on the Q compared side-by-side with the Treo. The Q&#8217;s built-in 1.3-megapixel digital camera captured videos and still shots without a problem, but the view on our screen was cluttered by information bars at the top and bottom.</p>
<p>You might like the $199 Motorola Q because of its price tag or striking design. If you don&#8217;t use email too much, or if you&#8217;ve never used another smartphone, you might not miss the more user-friendly features that the Treo 700p has to offer. We wish that the sleekness of the Motorola Q could be combined with the intuitive features of the Treo 700p. For now, we&#8217;ll stick with what works best &#8212; the newest Treo.</p>
<ul>
<li>Email: <a href="mailto:MossbergSolution@wsj.com" rel="external">MossbergSolution@wsj.com</a></li>
</ul>
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