The Mossberg Solution » Apple

Palm Pixi Needs a Dusting of Speed

Katherine Boehret — Wed, 18 Nov 2009 00:52:55 +0000

Since the debut of the Palm Pre in June, Palm has talked about the value of the device’s webOS operating system, which offers fast responsiveness, multitasking, universal search and smart synchronization. These features are accessed using delightful multitouch gestures like swiping with a fingertip. So it makes perfect sense that Palm would want to expand its family of products running this great mobile operating system.

[ See post to watch video ]

This week, Palm (PALM) introduced a second device with webOS: the Palm Pixi (palm.com/pixi). This is a stripped-down version of the Pre and it costs $100 (after a $50 instant rebate and a $100 mail-in rebate and with a two-year service contract) compared with the $150 Pre. Walmart.com is currently selling the Pixi for even less—$50 (http://3.ly/oSE). Both the Pixi and the Pre run on Sprint’s (S) network.

I’ve been testing the Pixi and I’ve found that the physical differences from the Pre are acceptable variations that most people won’t mind and may not even detect. These include a smaller, lower-resolution screen, a two-megapixel camera rather than the Pre’s three-megapixel camera and stationary keyboard instead of one that slides out. The Pixi isn’t as pebble-shaped as the Pre, but its back cover is rounded to fit comfortably in a hand. And like the Pre, it has an eight-gigabyte storage capacity and it’s thin and light enough to forget in a jeans pocket or to comfortably hold up to your ear during phone calls.

The Pixi’s internal changes are much tougher to accept. It lacks Wi-Fi capability and so must rely solely on Sprint’s 3G network for its connection, which I found to be frustratingly slow at times. This littler phone also runs on a weaker processor than the Pre, a decision that Palm says helped cut costs and make the Pixi small. But this processor’s speed is slow enough to notice immediately and it robs webOS of its lightning-fast speed. The Pixi’s progress indicator—a spinning, white circle—appeared on my screen too often.

The $100 Palm Pixi is like a mini version of the Pre. A $70 Touchstone accessory (right) magnetically holds the Pixi as it charges.

Like its super-smartphone competitors, including Apple’s (AAPL) iPhone, Research in Motion’s (RIMM) newer BlackBerrys and Google’s (GOOG) Android phones, the Palm Pixi taps into a virtual store from which users can download apps for the device. But Palm’s App Catalog currently holds fewer than 400 apps and roughly 80 of those aren’t yet configured for the Pixi. This means that people who buy the $100 Pixi can choose from just around 300 apps for download, compared with the 100,000 apps available for Apple’s $100 iPhone 3G.

Some apps come preloaded on the Pixi, like Facebook and NFL Mobile Live. I downloaded others, including Pandora radio, Tweed for Twitter and a game called Word Whirl Lite. I logged into my Pandora account and played songs from one of my personalized radio stations while reading through email. A tiny “P” icon at the bottom of the Pixi’s screen notified me that Pandora was running. Other notifiers, like new emails or instant messages, appear at the bottom as well.

If you aren’t familiar with webOS, it’s easy to learn. Functions are designed to be more people-centric rather than program-centric. For example, I can look at a name in Contacts and see how I’m linked to that person—like through Facebook or Google Talk. If I want to start an instant-messaging conversation with that person, I can do so right there rather than opening AIM or Google Talk first to find a person’s name and then initiate conversation. I logged onto the Pixi with a Google account and the device was smart enough to also synchronize data from my Google Talk, Google Calendar and Gmail contacts.

The Card View, a display of all the programs that are simultaneously running at any given time, can be exposed with a simple, upward finger swipe starting below the screen. To close a program, simply touch it with a finger and toss it upward, as if throwing it away. This is one of the most satisfying gestures in webOS. And it’s a good thing, too, because Pixi users will need to use it more often than they did with the Pre. Palm suggests running only seven programs at once for the best performance, rather than the 10 you can leave opened on the Pre.

But my Pixi stuttered with just five programs—sometimes fewer—opened. Simple tasks like opening an email or searching for an app in the App Catalog were painfully slow. I received an email containing one digital photo, and the process of opening just the email—not even the photo—took about 10 seconds. When I finally opened the email and its photo, I saved it to my Pixi and tapped on a menu option to upload it to Facebook. But five minutes later, the spinning progress indicator was still on my Pixi’s screen and I gave up. I tried again and the same thing happened. Finally, on the third try, my photo posted to Facebook.

As was the case for the Palm Pre, the Pixi can be charged by plugging into a normal AC adaptor or by resting it on the Touchstone, a $70 accessory that, with the help of a special back cover that snaps onto the Pixi, magnetically holds this device as it charges. A handful of stylish “Artist Series” back covers will sell on Palm.com for $50 each and will ship in early December.

The Pixi’s 2.6-inch screen has a 320×400 resolution, which is a step down from the Pre’s 3.1-inch, 320×480-resolution screen. Palm estimates the Pixi’s battery lasts for five hours of talk time, the same as the Pre, but for 350 hours of standby time—or 50 more hours than the Pre.

The Palm Pixi’s keyboard is tiny but sufficient. People who are used to BlackBerry or even iPhone keyboards might be irked that the Pixi keyboard doesn’t have built-in shortcuts like holding down a key to capitalize it or pressing the space bar twice to add a period to the end of a sentence.

Like its predecessor, the Pixi has a designated Gesture Area just beneath its screen where users can swipe a fingertip for quickly navigating through screens, like swiping right-to-left to go back a screen. Unlike the Pre, the Pixi doesn’t have a silver button below its screen that immediately takes users to Card View, but I didn’t miss this button.

Though the Palm Pixi is $50 less than the Palm Pre, its downgraded performance doesn’t make that dollar savings worth it.

Write to Katherine Boehret at mossbergsolution@wsj.com

A Downsized BlackBerry Bold With Oomph

Katherine Boehret — Tue, 10 Nov 2009 23:16:08 +0000

Almost exactly one year ago, Research In Motion introduced what I then called the Buick of BlackBerrys: the BlackBerry Bold. It was bulky, heavy and seemed made for the holster-wearing set. But what it lacked in style it made up for in comfort. It had a generously sized keyboard, bright screen and even a leatherette back to accent its luxurious side. The Bold was RIM’s first BlackBerry to run on the fast 3G network, and AT&T was asking $300 for it—$100 more than the least expensive Apple iPhone at the time.

Much has changed in a year, most notably the growing number of serious competitors vying to steal customers from RIM (RIMM) and Apple (AAPL), and the surge of applications (“apps” for short) available for these super smart phones.

[ See post to watch video ]

This week, I tested RIM’s new BlackBerry Bold 9700 (na.blackberry.com), which will be available on Nov. 27 for $200 with a two-year T-Mobile contract. Like the original Bold, the Bold 9700 has a leatherette back. But that’s where the similarities end. This new version reminds me of the original Bold after a diet: smaller in every dimension—width, height, depth and weight—and, physically, it’s a lot like the newer BlackBerry Curve models. (I use the Curve 8900 every day, and after using the two together for a week I still mistook them for one another at a glance.)

RIM has long been proud of its diverse selection and the fact that it doesn’t force a “one size fits all” theory on its users. Instead, it offers BlackBerrys in all shapes and sizes, ranging from the Pearl Flip, a flip phone with a built-in BlackBerry, to the Storm 2, a touch-screen device without a physical keyboard, and several models in between.

Now, the Bold has dropped its distinguished characteristics. The Buick of BlackBerrys has become as common as the Toyota Camry. Is there nothing left for the user who likes a large, luxurious BlackBerry?

In a side-by-side comparison between this new Bold 9700, the Curve 8900 ($150 after a $100 mail-in rebate) and the Tour 9630 ($150 after Verizon’s $100 online discount), the physical differences are almost imperceptible. And these models don’t look all that different from the Curve 8520, which costs $50 with a two-year T-Mobile contract when bought at Wal-Mart (WMT).

The new Bold’s smaller size means its keyboard also is slightly smaller than its predecessor: It measures about 5.5 centimeters across rather than 5.9 centimeters. I still found it relatively comfortable to use. But this keyboard is almost exactly the same as the keyboard on the BlackBerry Tour, except the new Bold’s bottom row of keys is slightly shorter. Unlike the keyboard found on the Curve 8900 and other less-expensive Curves, the keys on the Bold 9700 are positioned side by side with no spaces between them, and horizontal rows are divided by chrome frets.

Look familiar? The BlackBerry Bold 9700 now resembles existing BlackBerrys.

While the Bold 9700 looks rather undistinguished, it has a few less-obvious attributes that give it a little oomph. For starters, it uses a trackpad for scrolling the screen. Longtime Blackberry users will remember the original scroll wheel, which was on the right side of the device. In 2006, the scroll wheel was replaced with a trackball on the front of the device. This September, that trackball was replaced by a trackpad as first seen on the Curve 8520, and its appearance on this new Bold confirms RIM’s decision to use it as the navigational tool of choice.

This trackpad is a tiny, touch-sensitive square that works by sensing a finger’s directional movements. Pressing in on the trackpad, like pressing in on the trackball, selects something on the screen. At first, I missed the satisfying physical feel of scrolling with the trackball, and the trackpad felt fast and less controllable to my thumb. But I soon got used to the trackpad and appreciated that it does away with all moving parts that could possibly get stuck—a trackball hazard for many BlackBerry users. The trackpad also establishes a flat layer beneath the screen that looks sleek and smooth in line with the four navigational buttons.

Another advantage of the Bold 9700 is its battery life. If you take off this BlackBerry’s leatherette back, a battery that measures almost the size of the device itself lies beneath. This large battery supplies the Bold 9700 with enough juice to last up to 19 days in standby mode. By comparison, the BlackBerry Tour and Curve 8900 last for up to 14 days each in standby. The new Bold’s talk time is up to six hours, slightly better than the Curve 8900’s 5½ and an hour better than the Tour’s five-hour talk time.

This thinner, lighter, smaller Bold is more comfortable to use for phone calls than the original, which could make users feel like they were holding a small piece of toast up to their ear during calls. I made several calls with no problems. Emailing on this Bold 9700 was as simple as always, and I set up four email accounts for testing.

Despite its fancy new BlackBerrys, RIM needs to overhaul the way it handles apps. The Bold 9700 comes preloaded with a prominently positioned icon for RIM’s BlackBerry App World store. But apps downloaded from here still go right into the “Downloads” folder, sending users unfamiliar with this system into a frantic search for their newly downloaded app.

And not all apps go into that folder; the Facebook app goes straight to the “Apps” folder. Why not put every new app right on the home screen and let me put them into folders if I so choose?

Once apps are downloaded, RIM neglects to notify you when all apps need to be updated. On my personal Curve 8900, I recently dug into the settings of my TwitterBerry and Facebook apps and manually checked to see if updated versions were available for each. This was the case, and I downloaded the new versions, but most people would never think to check for this kind of thing. Instead, RIM should send notifications about available updates for all apps.

The Bold 9700 runs on T-Mobile’s 3G network, which isn’t nearly as established as the 3G networks that Verizon (VZ) and AT&T (T) offer. It also can connect to Wi-Fi and allows voice calls to be made over Wi-Fi. (The BlackBerry Tour connects to Verizon’s 3G network but doesn’t have Wi-Fi—a huge downside. The Curve 8900 connects to Wi-Fi but not to 3G.)

The other attributes of the Bold 9700 are like the BlackBerry Curve 8900 and Tour: They all have cameras with flashes that are capable of capturing 3.2-megapixel photographs, bright 480×360-pixel displays, built-in GPS and slots for microSD memory cards so as to expand their memory.

If you’re considering a BlackBerry upgrade, the Bold 9700 offers 3G and Wi-Fi, a combination not offered by another BlackBerry with a full physical keyboard—other than the original Bold. But since many of the Bold 9700’s features are about the same as less-expensive BlackBerrys, it’s worth considering the Tour and Curve 8900 before you spend $200 on a device that no longer lives up to its bold name.

Edited by Walter S. Mossberg

Write to Katherine Boehret at mossbergsolution@wsj.com

Netbooks That Are Easier on the Eye

Katherine Boehret — Wed, 28 Oct 2009 00:07:40 +0000

Like clockwork, retailers were ready for Microsoft Corp.’s (MSFT) Windows 7 release last week with new desktops, laptops and netbooks, those inexpensive, smaller laptops that have become popular in the past year. Included in this selection of netbooks are some that improved the poor screen resolutions that have plagued these tiny PCs.

[ See post to watch video ]

Screen resolution isn’t the same as the size of the screen itself. Rather, it is related to the number of pixels—or distinct dots—on a display, and an indication of how much material can be seen on the screen without scrolling. A higher-resolution screen allows you to see more of a Web page, spreadsheet or list of emails than a lower-resolution screen, even if both are the same physical size.

Because higher-resolution screens cost more, most netbooks come with low-resolution screens to keep prices down. But poor resolution combined with a small netbook screen results in frustrating visuals, like Web pages that display just a small portion of their contents, forcing you to scroll down or horizontally to see the rest of the page.

This week, I tested two Windows 7 netbooks with unusually high-res screens: Hewlett-Packard Co.’s (HPQ) HP Mini 311 with an 11.6-inch screen and a resolution of 1,366-by-768 pixels, and Nokia Corp.’s (NOK) Booklet 3G with a 10.1-inch screen and a resolution of 1,280-by-720-pixels. Both these small computers display the bulk of most Web pages without any scrolling necessary—a big relief on a netbook.

Though high-resolution screens make these netbooks easier on the eyes than others, I still had trouble adjusting to their shrunken features. I liked typing on the HP Mini’s generous keyboard, which H-P says is 92 percent of full size. But its touchpad buttons felt stiff and uncomfortably located at the edge of the computer. The Nokia Booklet had the opposite problem: Its touchpad and buttons worked fine, but its tiny keys made me feel like I was typing on a kiddie computer.

Nokia’s Booklet 3G has a long battery life and sleek design.

Nokia is a bit more of a newsmaker here, because when the Booklet 3G (nokiausa.com) comes out in mid-November, it will be the first foray by the Finnish mobile-device company into the laptop space. Best Buy (BBY) began taking advance orders for them this week. It costs $300 if purchased with AT&T Inc.’s (T) two-year Data Connect plan, which costs $60 a month for five gigabytes of data and allows users to toggle back and forth between two kinds of wireless connections, cellular 3G and Wi-Fi. If purchased without the AT&T plan, the Booklet 3G costs $600—a lot for a netbook—including only Windows 7 Starter, the low-end version of the new OS, and one gigabyte of memory.

The thing most people will notice right away about Nokia’s netbook is that it seems to take its design cues directly from Apple Inc. (AAPL) Like the MacBook Pro, the Nokia Booklet 3G is made from a single piece of aluminum, and its keyboard is made of black Chiclet-style keys. Its edges are rounded and smooth. I used one with a glossy black lid, but it will also come in shades of ice white or azure blue.

Nokia boasts that this netbook’s battery will last for 12 hours; after running it through a harsh test with its screen cranked up to the brightest setting, Wi-Fi on, music playing on a continuous loop and all power-saving features turned off, it ran for almost eight hours straight. This means that under normal circumstances, the battery might last for a remarkable 10 hours.

The Booklet 3G that I used differs from Nokia’s final release version in a few ways: Mine wasn’t loaded with AT&T’s Connection Manager software, which enables switching between Wi-Fi and 3G; it lacked the Nokia Social Hub software, which the company says allows users to track social-media feeds and text messages; and the GPS wasn’t yet connected to the U.S. map data server. My Booklet 3G included Ovi Suite, a Nokia-designed software program to bridge the connection between some Nokia smartphones and the Booklet 3G, like iTunes for the iPhone or BlackBerry’s Desktop Manager. But the software I had wasn’t the final version.

Unlike Nokia, H-P is no stranger to netbooks, having released nine of its Mini models in the past year. The HP Mini 311 (hp.com/go/mini) costs $400 when purchased with Windows XP and costs an additional $50 when loaded with Windows 7 Home Premium. The Mini that I tested costs $474 because it also had two gigabytes of memory rather than one gigabyte.

The H-P model is a little bigger all around compared with the Nokia, with an inch-larger screen; it weighs 3.22 pounds compared with 2.76 pounds for the Nokia. Both felt relatively thin and light, and I carried them home together from my office with ease. The HP Mini 311 had H-P’s subtle Black Swirl pattern on its lid—a faint pattern of silver swirls noticeable only at certain angles. It also comes in White Swirl.

I ran the same battery test on the HP as I did with the Nokia, and it lasted four hours and 15 minutes, giving it roughly six hours of juice under normal circumstances. H-P estimates that the Mini 311’s battery will last for six hours and 25 minutes.

I didn’t run into any problems while installing and using several programs on each of these netbooks, including Windows Live Essentials, Mozilla’s Firefox browser, Picasa 3, TweetDeck, Adobe (ADBE) Reader and iTunes. The HP Mini felt more responsive and, in fact, loaded some programs a little faster, but it had twice the memory.

Both netbooks have slots for memory cards, HDMI ports for connecting to HD screens and three USB ports. And they come with built-in Web cams, a common feature on netbooks.

A cold start on both the Mini 311 and Booklet 3G required roughly the same amount of time: one minute and eight seconds for the H-P, and a minute and 12 seconds for the Nokia. But restarting was a different story. While playing a song in iTunes, running three Web pages in Firefox and using TweetDeck, I selected Restart. The HP Mini 311 took a minute and 20 seconds while the Nokia took nearly two minutes.

Even without the AT&T discount, the Nokia Booklet 3G’s extra-long battery life and sleek design will be worth the extra money for some people—just beware its tiny keyboard. The HP Mini 311 is a good all-around netbook with a comfortable keyboard for typing. No one will be disappointed by the terrific screen resolutions.

-Edited by Walter S. Mossberg

Write to Katherine Boehret at mossbergsolution@wsj.com

Windows 7 Upgrade Made Easy

Katherine Boehret — Tue, 13 Oct 2009 22:16:03 +0000

Windows 7, Microsoft Corp.’s new operating system due out next week, is giving the company a lot to be happy about. By early reports, it’s fast, easy on the eyes and fixes most of the problems that plagued its predecessor, Vista. But while Microsoft (MSFT) employees are doing the dance of joy, some consumers are confused and scared about the prospect of upgrading their computers to Windows 7.

[ See post to watch video ]

The upgrade from Windows XP to Windows 7 is particularly daunting because it requires first wiping the computer’s hard disk to perform what’s called a “custom” or “clean” install. This clears out the old operating system—as well as all of your programs, files and settings. To save personal files, XP users must back them up first, typically on an external hard disk, then transfer them back. Programs, however, will be lost altogether, so users must re-install these using their original CDs or installation files, and then also re-install all the program updates they’ve accumulated over the years.

People upgrading to Windows 7 from Vista may have it easier. In some common cases, they can upgrade to Windows 7 “in place,” which means they can save programs, files and settings right where they were. But since Vista was such a dud, many Windows users still use XP.

This week, I tested a program that tries to make the upgrade to Windows 7 just as easy for XP users as it is for some Vista users. I tested Laplink Software Inc.’s PCmover Windows 7 Upgrade Assistant (http://bit.ly/JeafI), a $15 program that saves programs, files and settings on the computer in a place that won’t be affected by the installation of Windows. This eliminates the hassle of using an external hard disk or re-installing programs. The company uses the analogy of a moving van to load up your computer’s information, storing it locally until it can be unloaded again on the same PC with a new operating system.

I tested this program using an Acer Aspire One netbook running Windows XP. It took me two hours from start to finish, a three-part process of installing the Upgrade Assistant, installing Windows 7, and then re-installing the PCmover program. I followed instructions and the process of upgrading was really quite easy, showing me the programs and files (photos, videos and documents) I had on my old operating system.

Afterward, I did have to dig around on my computer a little bit to make some adjustments, like fixing Apple’s (AAPL) iTunes music program so it opened in Windows 7. And I found it a little annoying that, throughout the process, the Upgrade Assistant tried to get me to buy more software programs, like RegistryBooster and DiskImage, by saying the programs would better prepare my old PC for the switch.

Laplink’s $15 PCmover Windows 7 Upgrade Assistant helps smooth the way for some XP users to upgrade to Windows 7.

The Upgrade Assistant also works with PCs running Vista. Microsoft offers an in-place upgrade option from Vista to 7, but this mainly works for people transferring from an identical version of Vista to an identical version of 7, like Windows Vista 32-bit Home Premium to Windows 7 32-bit Home Premium.

This program won’t magically fix every upgrade issue you face. If you bought your computer many years ago, it may not be able to run Windows 7 at all, because the hardware may be insufficient.

Another problem is that most netbooks and some laptops don’t come with built-in disk drives, making it a challenge to install Windows 7, since it comes on a DVD. I had to call around town to find a Radio Shack selling an external DVD disk drive that plugged into my Acer netbook via a USB cord.

Some security software programs, like that from McAfee Inc. (MFE) and Symantec Corp.’s (SYMC) Norton Antivirus, may not transfer over to Windows 7, though you should be able to manually install them after the migration.

When first installing the Upgrade Assistant, you can choose to do a full migration (files, settings and programs); just move files and settings; move files only; or perform a custom migration. You also can specify which user accounts to include or exclude and you can opt to exclude certain types of files, like temporary files.

After the PCmover program assessed the contents of my PC, it explained that it was packing my content into a “moving van”—a file for holding the content—and offered to break the moving van’s content into smaller parts for people who have storage limitations while transferring.

It’s a little nerve-wracking to think about transferring your computer’s entire contents over without being able to see where the files are going. At least on an external hard disk, you feel like the files are stored on something tangible and accessible—even if some step in the migration goes terribly wrong and the laptop never starts again, however unlikely.

After installing Windows 7 and then re-installing the PCmover program, I was finished. The next time I turned on the PC, a program called StartUp immediately started to run. This appeared to show me a list of programs that automatically ran on my old operating system but which PCmover disabled from running automatically on Windows 7. A quick step allowed programs that I selected to automatically run again.

One thing to note as you upgrade from Windows XP is that your PC may not be equipped to deliver the full Windows 7 experience. Windows 7 Upgrade Advisor Beta, Microsoft’s own tool, analyzes what will and won’t work properly when the newest version of Windows installs. The Upgrade Advisor warned me that Windows Aero, the name used for some of the gorgeous visuals in Windows 7, wasn’t capable of working with my netbook’s graphics adapter. Sure enough, Aero’s ability to show tiny, pop-up previews of programs that are running in your taskbar as you hover over them didn’t work. Instead, the names of the files and programs appeared in text-only preview panes.

The downloadable version of the Upgrade Assistant is now $15 for one license to use on one PC—a special pre-release price before Windows 7 is available Oct. 22. After that, the downloadable version will cost $20 from Laplink.com for one license to use on one PC. If you would rather not download this program, it also will be available for purchase in retail stores by the end of October. Of course, you also will have to buy a copy of Windows 7; the version most consumers will want is called Home Premium and it costs $120 as an upgrade.

If you are considering Windows 7 and you are currently using Windows XP on a relatively new PC, a simpler and better-organized migration process is worth the nominal price of Laplink’s PCmover Windows 7 Upgrade Assistant.

Edited by Walter. S. Mossberg

Write to Katherine Boehret at mossbergsolution@wsj.com

Countertrend: H-P Says Please Print Often

Katherine Boehret — Tue, 29 Sep 2009 23:18:02 +0000

If your company makes printers but general trends are leaning toward using less paper and moving digital content to e-readers and smartphones, what can you do? Hewlett-Packard’s solution is to find new ways to get people to print more.

The $399 H-P Photosmart Premium All-in-One with Touch-Smart Web (hp.com/go/touchprinting) will print, copy, fax and scan like other all-in-ones. But it connects to the Internet using built-in Wi-Fi and displays customized Web applications on its 4.33-inch touch screen. These apps are designed to promote printing in any way possible, including photos from Snapfish, Sudoku puzzles, movie tickets from Fandango, coupons, maps from Google (GOOG) Maps, coloring-book pages and news articles—all without using a computer.

[ See post to watch video ]

The print apps are part of the new H-P App Studio, H-P’s (HPQ) answer to the flurry of app stores—Apple’s (AAPL) App Store, RIM’s (RIMM) BlackBerry World, Android Marketplace, Palm’s (PALM) App Catalog and Microsoft’s (MSFT) Zune Marketplace—that ease the process of downloading onto mobile devices. A “Get More” icon on the printer’s touch screen presents descriptions of available apps. There are currently 15 available for download onto your printer, and more will be added in coming months.

The Photosmart All-in-One connects to Web apps that promote printing of everything from photos to tickets.

This printer is designed to work with more than just the H-P App Studio. A downloadable tool called the H-P Photo Print Gadget installs on computers running Windows 7 or Vista (not Windows XP) so people can drag and drop photos to it for printing. PlayStation 3 owners can capture and print screen shots as evidence of their game success. And a long-available free app in Apple’s App Store called H-P iPrint Photo lets iPhone and iPod Touch owners send photos to this and other H-P printers.

The goal of this product is obviously to get people to print more, and in my case, it worked. I used more paper in a week of testing the Photosmart Premium All-in-One than I normally print out in three weeks at my office. The printer quickly churned out dual-sided pages with photos in rich colors.

But the concept of adding apps to a printer while also asking people to become more paper-reliant seems like one step forward, two steps back. I could see this concept working on a thin, stylish printer that could fit neatly on an entryway table, making it a cinch for people to grab maps, movie tickets and coupons on their way out the door. But this is a large, all-in-one machine that takes up some serious space.

And if this all-in-one is truly meant to work without a PC, it should do a better job of letting you interact with pages, like zooming in on a document to preview before printing. In the current document preview screen, the text is too small to read. Likewise, the Google Calendar app printed a nice one-page calendar month view, but I couldn’t zoom in on the print preview to see specific appointments. This forced me to print the page to see its contents, using more ink and more paper.

Other apps are shamelessly begging users to press Print. A Toys and Crafts app made by H-P itself includes paper dolls with cut-out clothes that can be snipped and folded to stay on the doll’s form. For the doll’s face, kids are encouraged to use a photo of themselves that–surprise, surprise—they can print using their all-in-one.

Coupons.com supplies two apps—one for coupons and one for recipes. I browsed through 87 product coupons in my ZIP Code and marked those that I wanted to print using a small check-box on the touch screen. Pressing “Print” compiled three coupons on one piece of paper. Recipes from Coupons.com printed with brightly colored photos of the end result; I’m looking forward to following one for Curried Chicken Salad.

For now, the Google Maps app isn’t ready for prime time: It prints only maps, not directions. H-P says it’s planning to add directions but wouldn’t say when. And a Nickelodeon app couldn’t load on my printer. Some apps took from 10 to 30 seconds to load—precious time when you’re running out the door.

One of the smartest apps, Tabbloid, lets people assemble a personalized tabloid-style print-out of news from a variety of sources like Daily Kos for politics and FanHouse for sports. But this assembling must be done on a computer, thus negating this printer’s no-PC approach. I chose from a list of 10 topics including automotive, celebrity, politics and sports and created a printable Tabbloid that, with one click, was sent wirelessly to the corresponding app on my printer. I printed it out to read during my commute.

I liked using the Photosmart Premium All-in-One’s generous screen for touch gestures like flicking left-to-right through a carousel of icons that represent apps. An on-screen keyboard appeared when I had to type in passwords for things like my Snapfish account.

H-P says it will introduce other products with TouchSmart Web capability and access to the HP App Studio, and one hopes these products will include low-end printers rather than expensive all-in-ones. The apps on the H-P Photosmart Premium All-in-One with TouchSmart Web are user-friendly, but I’m not convinced they’ll incite people to print more things more often.

Edited by Walter S. Mossberg.

Write to Katherine Boehret at mossbergsolution@wsj.com

Microsoft Packs The New Zune HD With Bells, Whistles And Plenty of Style

Katherine Boehret — Tue, 22 Sep 2009 21:58:03 +0000

At long last, Microsoft has made a portable media player that you can be proud to carry around: the Zune HD.

This fourth-generation Zune (Zune.net) is ultra thin and has a stunningly vivid 3.3-inch touch screen that covers most of its surface, doing away with the old device’s touchpad. It comes in one small size rather than the older large and small versions, and has capacities of 16 and 32 gigabytes for $220 and $290, respectively.

[ See post to watch video ]

The Zune HD does a nice job of integrating and artistically displaying content about an artist, song or album whenever possible. It has an acceptable built-in browser that surfs the Web using a Wi-Fi connection, and a customizable Quickplay menu on the home screen that displays your content using tiny, stylish tiles. The corresponding Zune Marketplace finally offers movies—about 500 for renting or buying, half of which have HD resolution. And a $90 docking station works with the device to display its HD content on your HDTV.

Given all the improvements of this new Zune, it’s a shame that this makeover stopped short of revamping its commerce system, which is still too confusing. Rather than inviting newcomers to the Zune and its online store by allowing them to use real money to buy content, it is still tied to the points system made popular by Microsoft’s (MSFT) Xbox gaming console. In this gamer-friendly system, the cost of one song is 79 points, roughly the equivalent of a dollar, and users must buy points in buckets ranging from 400 for $5 to 5,000 for $62.50. People who are trying to watch their budgets don’t need the hassle of calculating points per purchase. And Amazon’s (AMZN) Kindle e-reader and Apple’s (AAPL) iTunes Store have proved that using dollars and an uncomplicated one-click system is a successful strategy.

The way I prefer to get the most out of the Zune system is by using the Zune Pass for $15 monthly. This charge allows free continuous streaming of music from any computer’s browser as long as you log in, and includes 10 free MP3 downloads a month that are yours to keep even if you bail on using the Zune software. The Zune Pass lets you listen to Smart DJ playlists that can be built in one of three ways: using your own library; using a mix of Marketplace content and music from your library; or using only songs from the Marketplace. These also can be set to last for a certain amount of time—say for a 30-minute jog or a two-hour party.

I created several Smart DJ playlists including one using Dierks Bentley as the seed artist from which other suggestions were generated. This country singer was a good test for the Zune software because Mr. Bentley’s music blends new and old country sounds. I set the Smart DJ to produce a mix using only content from Marketplace and it returned a great list that included songs from newer group, Little Big Town, as well as older stuff like Joe Diffie’s “John Deere Green.” Any Smart DJ list can be dragged onto the Zune HD.

Apple’s iPod Touch is the Zune HD’s biggest rival and its iTunes Store has much more content in all categories compared with Zune Marketplace. But let’s put music, movies, TV shows, podcasts and music videos aside and say we’re satisfied with the amount of content offered by Zune Marketplace.

One of the iPod Touch’s best features is its ability to access Apple’s App Store, a catalog of 75,000 applications. The Zune HD only dips its pinky toe into a pool where Apple is already swimming laps: Only nine apps can be downloaded from the Zune Marketplace (all are free). They’re colorful and simple to use, but nine apps won’t be enough to compete head on with the iPod Touch.

The Zune HD uses Quickplay (shown on second player from left) to instantly display certain content.

It would be a real boon to Zune if it somehow inherited the gaming genes of Microsoft’s already-established Xbox, especially considering how Apple has heavily marketed the iPod Touch as a portable gaming system. Microsoft will only say that later this year Zune will offer apps for Twitter and Facebook as well as 3-D games like “Project Gotham Racing: Ferrari Edition.”

The only same-capacity model in the Zune HD and iPod Touch is the 32-gigabyte, which costs $290 and $299, respectively. The Zune HD is smaller than the iPod Touch so its organic light-emitting-diode touch screen is 3.3 inches compared with the Touch’s 3.5-inch screen. The Zune fits easily in any pocket and is just 0.35-inch thick. A thin horizontal button on the face of the device takes you to the home screen, and a hidden button on the left side pulls up an on-screen menu for volume and playback controls—or just tap the screen when content is playing. It doesn’t have a speaker like the iPod Touch, so you’ll always need earbuds to hear anything that’s playing.

Quickplay is one of my favorite features on the Zune HD. It uses tiny tiles to visually represent your content in four categories: currently playing; anything pinned (or labeled with a shortcut tile) to Quickplay; a history of recently opened content; and anything that’s new to the player. This includes all of your photos, videos, music, Web pages and apps. I easily pinned AllThingsD.com, a “Saturday Night Live” video and a favorite photo to the Quickplay menu. Clever animation sends this menu to the background of the home screen or swiftly pulls it into the foreground when needed.

I rented and downloaded the movie “Girl with a Pearl Earring” and opted to pay 360 points for the HD version rather than paying 240 points for the standard-definition version. A helpful on-screen explanation described the advantages of each according to where it would be played. Movie rentals last for 14 days or 24 hours after you first press play.

Listening to music on the Zune HD is a lot of fun—and even educational. Whenever the screen goes idle while playing a song, large images of the artist and album cover fill the entire screen while text—album name, artist name, song name—scrolls across these images. With one touch, I saw a list of other albums and songs by that artist, an artist biography, related artists, and pictures of the artist. This is a lot more interesting than staring at one image on the screen, and I learned a lot of new information about musicians I’ve been listening to for years.

The newly added Web browser on the Zune HD gets the job done, but has downsides. Its on-screen keyboard for entering names of Web pages has very small keys and doesn’t use predictive typing to fix your mistakes. Some Web pages rendered normally on the browser, but a couple—like Georgetown.edu—looked normal only when I turned the Zune HD horizontally.

As with other Zunes, this Zune HD has a radio receiver and now uses HD radio for finding more stations with clearer signals. If you like a song, an on-screen button tags it for buying and downloading immediately or later.

The Zune HD is a great-looking little player, and users will especially appreciate its Quickplay menu, rich collection of artist information and mesmerizing screen. If its points system was scrapped and its Zune Marketplace was filled with more content, I’d like it better.

Edited by Walter S. Mossberg.

Write to Katherine Boehret at mossbergsolution@wsj.com

A Program That Makes Your Inbox Less Scary

Katherine Boehret — Wed, 09 Sep 2009 04:02:03 +0000

For many people, email is the main way they communicate with friends, co-workers and family members. It contains bills, class assignments, trip itineraries, photos and love notes. But as much as it gets used every day, the software that we utilize to read and sort our email isn’t as clever or time-saving as it could be.

This week I tested Postbox 1.0, a program designed to handle your email in a smart, helpful manner. Starting Wednesday, this program is available at www.Postbox-Inc.com. Postbox sorts through your email and detects its contents so you can see Web links, photos, contacts and other items themselves with one button click—whether Microsoft Word (MSFT) documents, PDFs or spreadsheets—without digging through messages. Since its inbox is constantly being indexed, all search queries return near-instant results.

Postbox uses an Inspector Pane on the right side of each email to extract and display elements like images, attachments and contact information.

Postbox’s founders come from Mozilla Corp., maker of the popular Firefox browser, so Postbox is based on Mozilla technology and its security standards. Email is indexed locally on your computer, so none of it is sent back across the Web to Postbox. It uses Content Tabs (tabs are another feature borrowed from Firefox) to help visually organize folders, messages and content extracted from those messages. It displays the most important elements of each message in a right-side panel. Received emails can even be edited so they aren’t sitting in your inbox with subject lines like, “Fw: Re: Re: Sept.” Instead, you can rewrite the subject to something like “Flight times.”

But this program isn’t free like Gmail, Hotmail or other Web-based email programs, nor does it come preloaded on a computer the way Apple Mail (AAPL) is on every Mac. Users can try Postbox for a free 30-day trial period after which each license costs $40, allowing one person to use their license on multiple computers (i.e. at work, at home, on a laptop). For another $20, a Family Pack option will give up to five family members use of Postbox. An additional $25 buys a Lifetime Upgrades plan that entitles you to receive free of charge any major version of Postbox that’s released; other nonmajor releases are free upgrades.

I used Postbox on a Mac and a Windows Vista computer, filling it up with thousands of emails from Gmail, Hotmail and .Mac accounts. It didn’t run properly on my company-issued computer, which is plugged into a network firewall. Postbox says it supports open protocols like IMPAP, POP and SMTP, and that it would work with Microsoft Exchange if Exchange were set to use those open protocols.

For all of Postbox’s terrific features, it can be hard to suddenly see your email in a different way since most of our email programs haven’t changed much in years. Outlook, for example, has plenty of hidden features that many people never learn how to use. Postbox seems to know how slow users are to adapt to change and so it reveals many of its features whenever it gets the chance.

For example, Postbox pops up an alert that shows you how to connect this email program to Facebook and Twitter so that you can post status updates or tweets without leaving your email. These connections also let Postbox try to pull one representative photo for each of your email contacts by matching a name in an email with someone’s Facebook or Twitter name—if you follow the person. It also uses photos assigned to contacts in the Mac OS X address book, which is used by Apple Mail.

Or take a feature in Postbox called Topics. This is a way of auto-organizing messages into different groups after you label them as being part of a certain topic, say “Mom’s Birthday.” All messages in an email conversation are grouped into “Mom’s Birthday,” as are any future responses to the same conversation. Postbox gives you three ways to label an email conversation as being part of a certain topic: from the toolbar, using a Topics button in the message header or by pressing “T” from within a message. You can also select a topic as you’re composing an email, pre-sorting that conversation into a designated topic.

Not everyone will like Topics because, however helpful the feature is, it makes the user do more work when he or she just want to get through a huge pile of unread emails. Labeling each email with a certain topic doesn’t take long, but it’s still an extra step. I would like Postbox to create automatic topics for sorting emails. For example, I recently sent and received at least 50 emails related to rescheduling tennis matches. Even though all the messages had the word “tennis” in them, not all of them were related to the same email, so they wouldn’t sort into the topic I created, “Tennis Make-Up.” Postbox says it has considered automatic options like these and may try to incorporate something similar in future versions of the product.

If my 30-day trial ran out tomorrow, I’d miss Postbox’s Inspector Bar the most. This feature works like a filter, instantly sucking out the most important parts in each email—including messages, attachments, images or links—and displaying them in a blue, right-side panel.

Another useful tool in Postbox is the Compose Sidebar. This also appears as a right-side panel but it shows up when someone is writing an email. This panel can display attachments, images, links or contacts found in all emails so you can simply drag and drop that item into your email as you’re composing it. This took me a while to get comfortable using because I’m so used to hunting through emails for things that I need to find. But once it became a habit, I found myself using the Compose Sidebar often.

If you have Postbox running in the background and you get an email, small notifications appear in the bottom left of your screen telling you which email account received the message and who sent it.

In the Content Tabs, which fill up with all attachments, images, links or contacts found in your indexed email, a feature called the Action Bar lets you save, send, or instantly glance at a document. This saves you from opening each email and its attachment, a process that sometimes requires opening a slow-to-open program to see the document. A slider in this Action Bar lets you adjust the size of images from small to large.

Postbox shines a unique light on email and the way we work with it every day. Not all of its features will come naturally for long-time users of the same email program. But for someone who wants a fast search option built into email, Postbox is a winner.

Edited by Walter S. Mossberg.

Email mossbergsolution@wsj.com

New Perspective On BlackBerrys And iPhones

Katherine Boehret — Tue, 25 Aug 2009 22:02:04 +0000

The old adage that the grass is always greener on the other side of the fence can be extended to our technology cravings. Even the person holding the shiniest new gadget can’t help but eye a neighbor who has a different device and wonder, “What does that do that mine doesn’t?”

Thoughts like these are especially prevalent when it comes to the devoted owners of BlackBerrys and iPhones. All too often, the people carrying these smart phones are curious about what one device has that the other lacks. This week, I’m going to save you the trouble and outline some of the personal usage ups and downs to each device.

Because I regularly use both gadgets and am accustomed to their different features, I have included fresh observations from five people who recently switched from BlackBerrys to iPhones. At my request, these people kept track of their impressions, noting the things they missed on their BlackBerrys along with things they preferred on the iPhones. This column isn’t meant to promote one device over the other; rather, it is a summary of some people’s sentiments, combined with my own observations in hopes of enlightening readers. I inevitably left out some differences.

The most outstanding observation from my switch group in favor of the iPhone was an appreciation for its applications, or apps.

They used things like driving directions for the first time because these apps looked and worked better on the iPhone than on the BlackBerry. And they went through a downloading frenzy during which time they found all sorts of apps for the iPhone, such as games, entertainment and those that enhanced business-travel productivity. “Browsing for games. Probably should leave the office now,” said one person’s notes.

Though Research in Motion’s (RIMM) BlackBerrys also run apps (including some of the same ones as for the iPhone), BlackBerry’s App World offers only a little better than 2,000 apps. Apple’s (AAPL) App Store boasts more than 65,000. A shortcut to the App Store ships preloaded on iPhones. BlackBerry App World is preloaded or virtually preloaded by carriers at their discretion, so a shortcut to App World may not be visible.

My switchers were frustrated by the iPhone’s battery life and complained of running low on battery. One person said, “I need to charge my iPhone a couple of times throughout the day which can be inconvenient, especially when traveling. With my BlackBerry I just charged it while I slept and it was good to go for the day.”

Granted, these people were all using the iPhone 3GS and had previously used various models of BlackBerrys that ran on slower networks and had smaller screens—two features that require less battery. Still, worrying about running out of juice is a hassle. One person said his iPhone’s weak battery was a tribute to the fact that he used it more often and for more things than he did the BlackBerry.

The most obvious difference between iPhones and BlackBerrys are the keyboards. The iPhone uses an on-screen keyboard, while the BlackBerry (except the touch-screen Storm model) uses a tactile QWERTY keyboard. As expected, the switchers had trouble using the iPhone keyboard–especially for the first few days. But after about a week, most people in the group had adjusted well to the on-screen keys and the iPhone’s auto-correct feature that fixes mistakes as long as you keep typing rather than stopping to fix an error. One person said, “I was a skeptic, and didn’t think the typing would work for me at all, but it actually hasn’t been too bad.”

Another said typing can be a real challenge at first, but that this could be overcome with a bit of practice.

Several people said they were still able to use their thumbs for iPhone typing as they did on the BlackBerry, though most preferred turning the screen horizontally to do this with slightly larger keys. Some said that they weren’t typing quite as fast as with the BlackBerry’s QWERTY keys but that they weren’t too far off.

The BlackBerry keyboard’s static position below its screen means all letters, numbers and symbols must come solely from pressing those keys; this is done by pressing ALT or Shift keys for numbers and symbols. Some switchers noted that pressing a button to change the iPhone’s on-screen keyboard from letters to capital letters or numbers took a bit longer than on the BlackBerry.

My switchers were ecstatic about using the iPhone’s Safari Web browser. They enthusiastically said searching, browsing and reading were all made much better and more visually pleasing compared with their experiences on the BlackBerry browser.

If you are a BlackBerry user, you know that all received and sent emails are listed on the same screen. The iPhone behaves more like a computer, storing sent emails in a special folder you must back up to open. This takes a little while to get used to.

Some switchers said they wished the iPhone had something like BlackBerry Messenger, the always-on messaging system that works to allow communication between all BlackBerrys.

The iPhone automatically changes its time when you enter a new time zone. BlackBerrys remain set to their home time zone for time stamping all emails with that time–unless you change the time in settings.

RIM prides itself on being able to run multiple applications at once; the iPhone allows this with its own preloaded programs like Mail and Safari, but not with other apps.

One switcher, for example, was frustrated that Pandora, a radio-like app that plays music according to user likes and dislikes, turned off when he opened Mail to read emails while listening to songs.

The BlackBerry’s AC adaptor takes up two power outlet spots, while the small, square iPhone plug occupies only one outlet, making it more versatile and able to charge in more locations.

The iPhone only works on one cellular service: AT&T (T). The BlackBerry is available from Verizon (VZ), AT&T, T-Mobile, Sprint (S) and other carriers. My group used T-Mobile before changing to the iPhone’s AT&T service.

There will always be something on someone else’s device that looks more appealing than the one in your hand.

But the experience of using apps on the iPhone–and the huge selection of apps in the App Store–significantly enhance Apple’s device.

RIM is continually improving its own store, but it needs to move quickly to keep its loyal users contented.

Edited by Walter S. Mossberg

Write to Katherine Boehret at mossbergsolution@wsj.com

A BlackBerry Priced Right For Newcomers

Katherine Boehret — Wed, 12 Aug 2009 07:52:03 +0000

Web browsing and email have comfortably migrated to mobile handhelds like the iPhone, BlackBerry and Palm (PALM) Pre. But many of these gadgets still cost a lot compared with cellphones that come free with renewed two-year contracts.

This week, I tested a new BlackBerry that costs less than any other BlackBerry did at launch—that is, if you buy it at the right place. Research in Motion’s (RIMM) BlackBerry Curve 8520 costs just $49 at Wal-Mart (WMT)—or $130 if you buy it at T-Mobile. Both prices are with two-year T-Mobile contracts.

[ See post to watch video ]

The BlackBerry Curve has been one of the company’s most popular models. All iterations of the Curve combine a full QWERTY keyboard with a sleeker, more stylish look than bigger BlackBerry models like the Bold. And Curves typically cost less than their larger counterparts. In February, RIM refreshed its Curve brand for the first time in over two years with the 8900. This model was a real upgrade for Curve users, thanks to a brighter screen, faster performance and flatter keys that were easier to press. But six months later, it still costs as much as $199 (after rebate)—a steep asking price considering how some older 8300-series Curves are offered for around $50 with two-year contracts.

This newest $49 Curve 8520 lowers that price barrier. Its monthly T-Mobile service plans are also relatively inexpensive, starting at $55 for voice and data (not including MMS or SMS messaging).

It has two features never before seen on a BlackBerry. First, in place of a trackball or scroll wheel, this Curve uses a trackpad—a mini version of those used for mouse navigation on laptops.

Second, it has designated physical buttons for playing, pausing and skipping ahead or back within media like videos and music. These rubbery buttons are built into the top edge of the BlackBerry.

I like the look of the Curve 8520—especially how the surface covering its screen extends down to the trackpad and its four surrounding buttons, giving it a smooth facade. It comes in two colors, black and frost (I used the black). Its low price, alone, will be enough to draw customers.

But something about the way its keyboard and navigational keys worked felt cheap. Letter keys felt light and hollow while the Send, Menu, Escape and End keys around the trackpad clicked as I touched them.

The specifications of this BlackBerry tell the tale more specifically. Its 320×240 pixel screen looks faded next to that of the Curve 8900, which is 480×360. The blinking red indicator light at the top front corner of all BlackBerrys is a barely noticeable dot on this device.

And its camera is only two megapixels, not 3.2 megapixels like on the 8900, and is the first on a BlackBerry not to have a built-in flash. Also, it doesn’t run on the fast 3G network, though it uses Wi-Fi and automatically connects to trusted networks when in range of them.

First-time smartphone owners may not notice or care about these small details, but veteran BlackBerry users will pick up on them right away.

The Curve 8520 incorporates useful physical features found on previous models like right- and left-side convenience keys that work as handy shortcuts. It comes with a 1-gigabyte microSD memory card so users don’t have to buy their own before loading this device with photos, music and videos.

A strip of rubber runs around the Curve’s edge, covering up and smoothing over its convenience keys and volume buttons. This rugged addition isn’t visible from the front of the BlackBerry and it will probably go a long way in preventing nicks and dings. The word “Curve” is imprinted on the back of the BlackBerry, proudly branding this model.

The navigational trackpad is a cinch to use and moves the cursor up, down, right and left with very little effort. To select, one needs only to press in on the trackpad just as with the trackball. Unlike the trackball, which rolls in place and can get stuck once in a great while, the trackpad doesn’t have any moving parts.

The physical media keys on the Curve 8520’s top edge work to instantly start playing media from any screen, like a music video that I watched. If you were to use your BlackBerry as your sole portable media player, these would be more valuable. And their position on the top of the Curve makes them easy to reach if the device is in a pocket or purse.

In my everyday usage scenarios, I usually forgot about these shortcut buttons and just used the trackpad to find and select a track or video for playing.

BlackBerry’s App World store for applications that users can load onto the device still only offers 2,000 apps, compared to Apple’s (AAPL) 65,000. This means that for now, this new Curve can’t be enhanced with as many outside programs, which is a real downside. And if you do download a lot of apps, or music or videos or photos, you may have to get a bigger memory card.

The Curve 8520 isn’t made for BlackBerry fanatics. But it’s a good entry-level BlackBerry for users who still haven’t let go of their basic cellphones. At Wal-Mart’s $49 price, it’s hard to beat.

Edited by Walter S. Mossberg

Write to Katherine Boehret at mossbergsolution@wsj.com

Second Chances: T-Mobile Tries Again

Katherine Boehret — Wed, 22 Jul 2009 00:08:02 +0000

As the saying goes, you never get a second chance to make a first impression. But it never hurts to try. This week, I tested the T-Mobile myTouch 3G with Google (GOOG), which is the company’s second chance at introducing a “Google phone” to the masses.

Google’s first device, called the T-Mobile G1, came out in October and was less than a sensation. The phone had a touch screen and a handy slide-out physical keyboard, but it was bulky and unattractive. It came with just one gigabyte of memory and lacked important features like compatibility with Microsoft Exchange for use with work email. Its app store, called the Android Market, offered only about 50 applications. The G1 launched with surprisingly few accessories.

[ See post to watch video ]

The $200 (with two-year contract) T-Mobile myTouch 3G (t-mobilemytouch.com) available Aug. 5, has fixed many of these problems. Its new design uses an on-screen keyboard, which gives it a thinner, more stylish build that feels great in the hand. It now comes with four gigabytes of memory, works with Microsoft Exchange and can record and play back video footage. The Android Market has increased its number of apps to about 6,300, and the myTouch will hit stores with accessories like designer shells and docking stations. Its combined voice and data plans are at least $25 less per month than what AT&T’s (T) plans cost for users of Apple’s competing iPhone.

But while using it, I couldn’t help thinking that the myTouch felt less like a new device and more like what the G1 should have been in the first place.

The myTouch, which is built by HTC of Taiwan, runs on an improved version of Google’s operating system, that performs tasks faster has a more streamlined look and supports stereo Bluetooth connections. But it carries on many traits of its predecessor. It still synchronizes over the air with Google account information including email, calendar and contacts. Swiping a finger to the left or right on the myTouch’s home screen will still open other screens, with space for icons representing apps. And its handy window-shade-like Notifications menu can still be pulled down onto the screen at any time to show a list of new messages.

The most dramatic difference on the myTouch is its on-screen keyboard, which may frustrate some people who liked the G1 for its because it had a physical keyboard and a touch screen. Like on Apple’s (AAPL) iPhone, the myTouch keyboard corrects words as you type, recognizing you’ll make more mistakes on it than you would on a physical keyboard. The keyboard suggests words in a horizontal bar that appears above the keyboard and below the text area. You need only type “Washi” and the word “Washington” appears in this bar for you to select. These shortcuts speed up the otherwise frustrating process of on-screen typing.

Unlike on the iPhone, the myTouch keyboard’s keys don’t get larger as your finger hovers over them so as to help you touch the right key. Nor does a word become magnified when you’re trying to place the cursor at a certain spot. The myTouch’s trackball can be used to pinpoint a specific letter but I usually forgot all about the trackball, opting to use the responsive touch screen for navigation.

T-Mobile offers much less expensive monthly plans for the myTouch than AT&T offers for the iPhone. The cheapest voice and data plan from T-Mobile costs $55 compared with AT&T’s $70. Unlimited data and messaging plus minimum voice plans total $65 for T-Mobile and $90 for AT&T. And AT&T’s messaging is currently limited to text, while T-Mobile messaging includes text, picture and video.

On the other hand, T-Mobile offers 3G coverage in far fewer cities than AT&T. The myTouch comes with only a fourth of the built-in memory of the same-priced the 3GS iPhone, and half the memory of the 3G iPhone model, which is costs half the price. And myTouch offers only about a tenth of the apps the iPhone offers, and has a smaller screen.

T-Mobile wants myTouch users to understand apps and download them, starting with the AppPack: a package of eight to 10 apps that T-Mobile will send to myTouch customers via an SMS with a link. Customers can peruse this list of apps and download just the ones they choose. While some people may not appreciate receiving apps suggestions, it could also introduce apps to people who didn’t know how they worked.

The Android Market, where all apps for Google’s phones can be found and purchased,still isn’t as well organized as it should be. It separates games from other applications and organizes them by popularity and date, but doesn’t separate those that are free and those that must be bought. I downloaded several free apps including WordGame, Facebook, Twitter, Sketch-a-Etch and Sherpa. But I was especially irked by the way some of the apps I downloaded kept trying to get me to download additional apps every time I opened them. The Twitter app, which was listed as one of the most popular, displayed prompts to download browsers and RSS readers—even six days after I first used the app. An on-screen message gave me the option to “Ignore Forever,” but this apparently didn’t include prompts to download other programs. Any user would be confused and irritated by these unsolicited messages. Google said that was what the developer chose to do—a major downside to the Android’s open model.

The myTouch’s 3.2-megapixel camera and video camera worked well and started up quickly. An icon labeled Gallery neatly holds still images and videos. And the myTouch has simple ways to upload photos to Picasa or videos to YouTube.

A built-in tool for Google Web searches using voice commands worked remarkably well, even when I tried to trip it up by saying four words at once. It didn’t recognize my last name, but I’ll let it off the hook since it’s spelled differently than it sounds.

The T-Mobile myTouch 3G costs $50 more than the G1, but its extra features are worthwhile. Be ready for a frustrating first-time experience with the on-screen keyboard and try to read user comments in the Android Market to figure out which apps prompt you to download additional programs.

The myTouch is what we expected from Google the first time around. Time will tell if people are ready to give it a second chance.

—Edited by Walter S. Mossberg.

Write to
Katherine Boehret at mossbergsolution@wsj.com